A recent video posted by an Audi technician has gone viral, showcasing the frustration that many mechanics face when dealing with software recalls. The video shows a computer screen displaying a message that indicates a recall update is in progress and cannot be stopped, leaving the technician unable to work on other cars or use the computer. The update in question, for Audi’s 90 VT system, takes a staggering 2.5 hours to download and install, with some technicians reporting that it can take even longer, up to 4 hours.
This issue is not unique to Audi, as the automotive industry as a whole has struggled with software update infrastructure since the first software-related recall in 1994. Many automakers treat software updates as an afterthought, rather than designing systems for easy updates from the start. This creates a painful reality for technicians, who are often paid on a flat-rate system and lose money when software updates take longer than estimated.
The surge in software-related recalls has been dramatic, with over 13 million vehicles recalled for software issues in 2024 alone, according to SDV Insider. This represents a 35% increase from 2023. While manufacturers like Tesla can push over-the-air updates remotely, most software recalls still require a visit to the dealership, tying up equipment, bay space, and technician time.
Audi has been no stranger to software-related recalls, with recent examples including a recall of 44,387 vehicles from 2021 for a software defect that could cause the instrument panel to shut down unexpectedly. Other recent recalls have involved camera control unit errors, brake control unit software issues, headlight control module problems, and electric vehicle charging system malfunctions.
The frustrated mechanic’s video has sparked a reaction from other technicians, who have shared their own frustrations with software recalls in the comments. Some have suggested ways to mitigate the issue, such as running an extension cord outside to power a laptop and keeping the bay open. Others have shared their own horror stories, including a recall that took 13 hours to complete.
The issue of software recalls highlights the growing burden on technicians and dealerships, who are often left to deal with the consequences of lengthy and complex software updates. While some state laws have attempted to address this issue by requiring manufacturers to pay dealerships no less than retail labor rates for warranty and recall work, the fundamental problem remains. As the automotive industry continues to evolve and become increasingly reliant on complex software systems, it is likely that this issue will only continue to grow.