In July, Citroen’s parent company issued a safety recall for nearly 168,000 cars in the UK due to a faulty Takata airbag that can explode, causing serious injury or death. The recall affects certain C3 and DS3 models, and owners have been warned not to drive their cars until the airbags are replaced. The company has reported that 168,000 vehicles are affected, and as of August 30, 2025, 105,000 customers have registered for a repair, with 32,000 vehicles reported off the road.
However, some owners have reported difficulties in getting their cars repaired, with long wait times and lack of support from Citroen. Lizzie, a owner from North Wales, was told that she couldn’t get an appointment until November, and was not offered a hire car. Harriet, another owner, was told that her local dealership couldn’t fit her car in until April next year, and was offered £45 in compensation to take her car to a different location for repair.
Citroen has stated that it is committed to customer safety and is working to complete the repairs as swiftly as possible. The company has set up a dedicated helpline and website for affected customers to register for repairs and check on the status of their vehicle. Citroen has also mobilized its network of suppliers and authorized repairers to ensure that repairs are carried out quickly and safely.
In response to concerns raised by affected customers, Citroen has revisited its process and contacted customers directly to address their concerns. The company has also offered support to customers who are experiencing disruption, including vehicle recovery, courtesy cars, and alternative mobility solutions. Citroen has agreed to provide up to £22 per day in reimbursement for travel expenses on a case-by-case basis.
In the cases of Lizzie and Harriet, Citroen reported that their repairs were carried out or booked after the company was contacted about their situations. Citroen has stated that it remains committed to acting swiftly, transparently, and responsibly in addressing the recall issue, and encourages any customers with concerns to contact the Recall Helpline or their local Citroen Retailer.
Overall, while Citroen has acknowledged that there have been issues with its recall process, the company is working to address these concerns and complete the repairs as quickly as possible. Affected customers are advised to register for repairs and to contact Citroen’s dedicated helpline for support and updates on the status of their vehicle.