BYD UK, a relatively new player in the UK automotive market, has joined The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars. This accreditation is a significant milestone for the company, as it demonstrates its commitment to upholding the highest standards of service and work delivered to motorists. The Motor Industry Code of Practice is a series of guidelines that vehicle manufacturers must adhere to, covering areas such as warranties, parts supply, and customer service.
Bill Fennell, Chief Ombudsman and MD of The Motor Ombudsman, welcomed BYD UK to the New Car Code, stating that the company’s accreditation is a testament to its desire to “do the right thing” by its customers. He emphasized that BYD UK’s commitment to the Code of Practice goes beyond its legal obligations, demonstrating a genuine drive to excel in customer service. Fennell also highlighted the value of BYD UK’s addition to the Code of Practice, citing the company’s potential for growth and its increasing presence in the UK automotive sector.
Bono Ge, Country Manager at BYD UK, expressed his enthusiasm for the accreditation, noting that it serves as a “kitemark” of quality and trust for consumers. He emphasized the importance of building loyal and long-term relationships with customers, many of whom will be first-time BYD owners. Ge believes that being aligned with The Motor Ombudsman’s core values of best practice will provide invaluable support and resources for the company as it continues to grow and develop its presence in the UK market.
The accreditation is expected to provide consumers with reassurance and peace of mind when purchasing BYD vehicles, knowing that the company is committed to upholding the highest standards of service and work. As BYD UK continues to expand its model range and presence in the UK automotive sector, its commitment to the Motor Industry Code of Practice is likely to play a significant role in building trust and loyalty with its customers. Overall, the accreditation is a positive development for BYD UK, demonstrating its dedication to delivering exceptional customer experiences and setting a strong foundation for long-term success in the UK market.