Punjabi actor and singer Gippy Grewal recently called out a Mahindra dealership in Mohali, Punjab for “unprofessional conduct” on social media. Grewal, who owns several luxury cars, had purchased two units of the Scorpio-N for his team in December 2024. However, he faced issues with both vehicles, including problems with the LED lights, infotainment screen, and digital instrument console. The second Scorpio-N also had a noticeable gap in the boot space, which appeared to be a manufacturing defect.
When Grewal took his concerns to the dealership, Mahindra Raj Vehicles, he was met with rude and arrogant behavior from the staff. They allegedly made crude remarks and threatened to deny entry of his car into the dealership. Grewal also requested a copy of his entry and exit logs from the dealership, which was denied by the staff. Feeling frustrated, Grewal publicly expressed his grievances on social media, tagging Mahindra and the company chairman, Anand Mahindra.
Grewal’s post highlighted the unprofessional behavior of the dealership and attached screenshots of the email he sent to Anand Mahindra. In the email, he listed out all his complaints regarding the dissatisfactory experience at the store and the problems faced by his two Scorpio-Ns. Grewal ended the email on an optimistic note, mentioning that he was confident that if the Mahindra management looked into the matter, he and his team could reach a fair resolution.
Fortunately, Grewal’s post caught Anand Mahindra’s attention, and the company addressed his concerns. Grewal recently posted an update, thanking Anand Mahindra and the company for resolving the issue. He expressed his happiness with the resolution, which restored his faith in the brand. Grewal also thanked the dealership, Mahindra Raj Vehicles, for their efforts in resolving the matter. The incident highlights the importance of customer service and the impact of social media on holding companies accountable for their actions. It also shows that even prominent figures like Gippy Grewal can face issues with customer service, but with the right approach, companies can resolve problems and maintain customer satisfaction.