Denied, delayed, dismissed: Inside India’s broken health insurance system. The Indian health insurance system is plagued by a multitude of issues, leaving many without access to necessary medical care.Numerous individuals have experienced their claims being denied, delayed, or dismissed, resulting in financial hardship and decreased health outcomes. This broken system is characterized by inefficiencies, lack of transparency, and inadequate coverage. Many Indians struggle to navigate the complex and often frustrating process of filing claims, leading to delayed or foregone treatment. Furthermore, the dismissive attitude of some insurance providers and healthcare institutions exacerbates the problem, leaving patients feeling helpless and disenfranchised. The consequences of this broken system are far-reaching, affecting not only the individual but also their families and communities. It is imperative that the Indian government and healthcare stakeholders take immediate action to reform and improve the health insurance system, ensuring that all citizens have access to quality and affordable medical care.

The health insurance system in India is failing to deliver on its promise of providing a safety net for families in need of medical care. Despite the industry’s rapid expansion, with a growth rate of 9% in the full financial year FY25, and a gross premium...