Tata Consultancy Services (TCS) has expanded its partnership with Aviva, a leading insurance, wealth, and retirement provider in the UK. As part of the agreement, TCS’ subsidiary, Diligenta, will manage an additional 1.1 million Aviva policies in the UK, bringing the total number of policies managed to 6.5 million. The expanded partnership aims to provide transformed services, experiences, and outcomes for Aviva’s customers, leveraging TCS’ expertise in digital transformation and customer-centric approach.
The policy administration services will be managed by Diligenta UK on behalf of Aviva, enabling a customer-centric approach to digitization at an enterprise level. The partnership will also introduce self-service capabilities for customers, digitally powered service delivery centers, and a simplified technology landscape. This is in line with the new consumer duty principles, which aim to ensure positive outcomes for customers.
TCS has a 50-year presence in the UK and works with over 200 of the country’s top brands. The company has recently committed to creating 5,000 new jobs across the UK in the next three years. The expanded partnership with Aviva is a significant milestone for TCS, demonstrating its ability to deliver large-scale digital transformation projects and its commitment to the UK market.
The financial details of the contract were not disclosed. However, the partnership is expected to further strengthen TCS’ position in the UK market and reinforce its reputation as a leading provider of IT services, consulting, and business solutions. The expansion of the partnership also underscores the trust and confidence that Aviva has in TCS’ capabilities, having worked together for many years to deliver transformed services and experiences for Aviva’s customers. Overall, the partnership is expected to drive growth, innovation, and customer satisfaction for both TCS and Aviva.