Tata Consultancy Services (TCS) has strengthened its partnership with UK-based investment firm Aviva to manage an additional 1.1 million policies. This expansion is part of a long-standing relationship between the two companies, with TCS already handling a significant portion of Aviva’s policy administration.
Under the terms of the agreement, TCS will provide end-to-end policy administration services for Aviva’s UK and Ireland business, including underwriting, claims processing, and customer service. The deal is expected to enhance Aviva’s operational efficiency, reduce costs, and improve customer experience.
The partnership will leverage TCS’ expertise in digital transformation, data analytics, and cloud computing to drive innovation and growth for Aviva. TCS will also invest in Aviva’s digital transformation journey, enabling the company to respond quickly to changing customer needs and market conditions.
The expanded partnership is a significant milestone in the relationship between TCS and Aviva, which began in 2007. Over the years, TCS has worked closely with Aviva to transform its business operations, implementing new technologies and processes to improve efficiency and customer satisfaction.
The deal is also a testament to TCS’ capabilities in the insurance sector, where it has a strong track record of delivering large-scale transformation programs for clients globally. TCS’ insurance expertise, combined with its digital capabilities, makes it an attractive partner for insurance companies looking to modernize their operations and improve customer engagement.
The partnership is expected to create new job opportunities in the UK and Ireland, as TCS expands its operations to support Aviva’s growing business. TCS has a significant presence in the UK, with over 18,000 employees across the country, and has been investing in local talent and infrastructure to support its growth plans.
In a statement, Aviva’s CEO, Amanda Blanc, said, “Our partnership with TCS has been instrumental in helping us to transform our business and improve our customer experience. We look forward to continuing our collaboration and leveraging TCS’ expertise to drive further innovation and growth.”
The expanded partnership between TCS and Aviva demonstrates the growing demand for digital transformation services in the insurance sector, as companies seek to modernize their operations and respond to changing customer needs. With its strong track record in the sector, TCS is well-positioned to support insurance companies on their digital transformation journeys.