Tata Consultancy Services (TCS) has announced an expansion of its partnership with Aviva UK, a leading insurance, wealth, and retirement provider in the UK. The partnership will see TCS’ subsidiary, Diligenta UK, manage over 6.5 million policies on behalf of Aviva, including an additional portfolio of life insurance business. This expansion is a testament to the long-standing trust and commitment between TCS and Aviva, with a focus on delivering a customer-centric approach to digitization.
The partnership aims to provide a transformed experience for Aviva’s customers, with services including self-service capabilities, digitally powered service delivery centers, and a simplified technology landscape. TCS will leverage its BaNCS platform to improve service quality and enhance the experience for all stakeholders, including policyholders, advisers, and operational staff.
The BaNCS platform supports conversational interfaces, agile product launch, and a rich set of domain APIs, enabling ecosystem play and interoperability across channels and business lines. The platform also provides advanced digital portals with in-built first-point resolution, straight-through processing, and risk control features, allowing carriers to provide enhanced self-service, contextualized communications, and experiences for policyholders and members.
The expansion of the partnership is part of TCS’ commitment to being a trusted innovation partner for leading businesses in the UK. With a 50-year presence in the UK, TCS works with over 200 of the nation’s top brands and has committed to creating 5,000 new jobs across the UK in the next three years. The organization holds a leadership position in software and IT services and has been ranked the number one IT service provider for customer satisfaction in the UK.
As part of this partnership, TCS will create a new Centre of Excellence, which will generate over 200 roles in data analysis, software development, and quality assurance. This investment in the UK is a significant milestone for TCS, demonstrating its commitment to the region and its desire to drive innovation and growth. Overall, the partnership between TCS and Aviva is a significant development in the UK’s insurance and financial services sector, with a focus on delivering exceptional customer experiences through digitization and innovation.