Tata Consultancy Services (TCS) has expanded its partnership with Aviva, a UK-based insurance, wealth, and retirement provider, to manage an additional 1.1 million policies. This brings the total number of policies managed by TCS’s subsidiary, Diligenta UK, to over 6.5 million. The expanded engagement is part of a 15-year contract worth $2.5 billion that TCS won with Aviva in the previous year.
TCS will leverage its advanced digital platform, BaNCSTM, to improve service quality and enhance the experience for all stakeholders, including policyholders, advisers, and operational staff. The platform provides a range of features, including self-service capabilities, digitally powered service delivery centers, and a simplified technology landscape. The BaNCSTM platform is designed to support conversational interfaces, reducing time-to-market for new products and enabling interoperability across channels and business lines.
The expanded partnership is a significant milestone for TCS, which has committed to creating 5,000 new jobs in the UK over the next three years. The company’s President, BFSI Products & Platforms, R Vivekanand, stated that Aviva’s ongoing trust in TCS’s services demonstrates the depth of their collaboration and the company’s ability to deliver high-quality services.
TCS’s BaNCSTM platform has been successfully used to migrate several million policies in the past, and its advanced features, such as the product configurator, enable carriers to provide policyholders and members with enhanced self-service capabilities, contextualized communications, and insights. The platform’s one-platform ecosystem and open products philosophy also enable the building of advanced digital portals with in-built first-point resolution, straight-through processing, and risk control features.
The partnership with Aviva is a significant win for TCS, which has been investing heavily in its digital platform and services to stay ahead in the fast-changing tech landscape. The company’s commitment to creating new jobs in the UK and its leadership position in software and IT services make it an attractive partner for businesses looking to digitize their operations and improve customer experience. Despite facing some challenges, including a recent lawsuit, TCS remains a major player in the industry, and its partnership with Aviva is a testament to its ability to deliver high-quality services and support the growth of its clients.