Tata Consultancy Services (TCS) has expanded its partnership with Aviva, a leading UK insurance provider, to manage over 6.5 million policies. Aviva has entrusted TCS with an additional portfolio of life insurance business, which will be managed by TCS’ subsidiary, Diligenta UK. This partnership aims to deliver a customer-centric approach to digitization, centered around the New Consumer Duty Principles, to ensure positive outcomes for customers. The expanded partnership will enable self-service capabilities for customers, digitally powered service delivery centers, and a simplified technology landscape.
TCS will leverage its BaNCSTM platform to improve service quality and enhance the experience for all stakeholders, including policyholders, advisers, and operational staff. The platform supports conversational interfaces, agile product launch, and a rich set of domain APIs that simplify ecosystem play and enable interoperability. The partnership is a testament to TCS’ commitment to being a trusted innovation partner for leading businesses in the UK.
R Vivekanand, President of BFSI Products & Platforms at TCS, stated that the company’s enduring partnership with Aviva has continually strengthened and delivered better experiences for customers. TCS remains dedicated to delivering exceptional experiences for Aviva and its customers, and will continue to invest in its BaNCSTM platform and services to stay ahead in the fast-changing tech landscape.
The expanded partnership will enable TCS to build on its existing relationship with Aviva, which has been in place for many years. TCS has a 50-year presence in the UK and works with over 200 of the nation’s top brands. The company has recently committed to creating 5,000 new jobs across the UK in the next three years and holds a leadership position in software and IT services. TCS has also been ranked the number one IT service provider for customer satisfaction in the UK in an independent survey of CIOs from the largest IT spending organizations in the country.
Overall, the expanded partnership between TCS and Aviva demonstrates the depth of their collaboration and TCS’ commitment to delivering exceptional experiences for Aviva and its customers. The partnership will enable TCS to build on its existing strengths in the UK market and deliver innovative solutions to support Aviva’s business goals.