Upstox Securities Pvt. Ltd. is a wholly-owned subsidiary of RKSV Securities India Private Limited. The company is registered with the Securities and Exchange Board of India (SEBI) and has various registrations, including INZ000315837, NSE TM Code: 13942, BSE TM Code: 6155, MCX TM Code: 46510, and CDSL Reg No.: IN-DP-761-2024. The company’s registered address is in New Delhi, and its correspondence address is in Mumbai.
For any complaints, customers can email complaints@upstox.com and complaints.mcx@upstox.com. The company has also provided information on how to file a complaint on the SEBI SCORES portal, which includes registering on the portal and providing mandatory details such as name, PAN, address, mobile number, and email ID.
Upstox has also informed customers about the Online Dispute Resolution Portal (ODR Portal) established by SEBI for resolving disputes in the Indian Securities Market. This portal offers online conciliation and arbitration, benefiting investors and listed companies. Additionally, the company has provided links to web-based facilities that allow clients to view their disaggregated collateral placed.
The company has issued various disclaimers, including a disclaimer for investments in the securities market, which are subject to market risks. It has also warned customers about unauthorized trading and third-party products. Upstox has emphasized that it does not authorize any person or organization to conduct trades on behalf of its customers and has advised customers to report any such instances to complaints@upstox.com.
Furthermore, the company has provided information about its insurance products, including its registration with the Insurance Regulatory and Development Authority of India (IRDAI) and its valid IRDAI registration number. It has also provided links to the Bima Bharosa Portal, IRDAI, and Insurance Ombudsman. Overall, Upstox has provided detailed information about its company, registrations, and services, as well as various disclaimers and warnings to customers.
The company’s goal is to provide effective communication and speedy redressal of grievances to its customers. It has also emphasized the importance of carefully reading the Risk Disclosure Document, Terms of Use, and Privacy Policy before investing in the securities market. By providing this information, Upstox aims to promote transparency and trust with its customers.