PNB MetLife India Insurance Company Limited, a leading life insurance company in India, has announced its claim settlement ratio for FY2025. The company has achieved an individual claim settlement ratio of 99.57 percent and a group claim settlement ratio of 99.72 percent. This reflects the company’s focus on supporting policyholders and their families. In FY2025, PNB MetLife processed 5,615 retail claims amounting to INR 431.35 crore and 8,419 group claims totaling INR 510.77 crore.
The company has demonstrated its commitment to providing a seamless and empathetic experience to its customers. A significant 99.99 percent of claims were settled within 30 days of receiving all required documents, while 95 percent were settled within a week and 33 percent within a single day. Mahendra Munot, Chief Operations Officer of PNB MetLife, stated that claims are not just transactions, but moments that define the company’s relationship with customers.
PNB MetLife’s claim settlement performance remains consistent across all age groups and product categories. Customers under 25 years of age benefited from a 100 percent claim settlement ratio, while all other age brackets maintained ratios above 99 percent. The company’s settlement ratios across Non-Par, Par, Protection, and ULIP products also remained above 99 percent, with retirement and annuity products achieving a perfect 100 percent settlement ratio.
PNB MetLife is one of the leading life insurance companies in India, combining the financial strength of MetLife, Inc. with the credibility of PNB, one of India’s oldest nationalized banks. The company has a strong presence in 155 branches and offers a comprehensive insurance solutions portfolio covering child education, family protection, long-term saving, and retirement. With a wide range of protection and retirement products available, PNB MetLife caters to over 585 group relationships in India.
The company’s positioning, “Milkar Life Aage Badhaein,” is demonstrated through its customer-centric innovations and employee empowerment practices. PNB MetLife’s commitment to supporting its customers is reflected in its claim settlement ratio, and the company continues to deliver a faster, more seamless, and empathetic experience to its policyholders. As of the current date, December 6, 2025, PNB MetLife’s performance in FY2025 showcases its dedication to providing excellent service to its customers.