New India Assurance Co. Ltd., Oman, has been awarded the prestigious Times of Oman Best Brand in Customer Experience Award in the insurance category at the Oman CX Awards 2025. This award recognizes the company’s commitment to delivering exceptional service and customer satisfaction across the Sultanate. The award ceremony was attended by prominent figures, including His Highness Sayyid Mohammed Bin Salem Al Said and Mr. Ahmed Essa Al Zadjali, CEO of Muscat Media Group.
Mr. Majid Abdul Rahim Jaffer Al Bahrani, the visionary leader of New India Assurance, Oman, expressed his gratitude to customers and partners for voting for the company. Mr. Gaurav Sharma, Chief Operating Officer of New India Assurance, Oman Operations, received the award on behalf of the company and stated that it is a testament to the exceptional service delivered by the team.
The Oman CX Awards 2025 celebrated excellence across 35 product and service categories, with winners determined through nationwide consumer voting. The event highlighted the critical role customer experience plays in brand reputation and long-term success. New India Assurance has been at the forefront of customer-centric innovations, including the launch of a state-of-the-art Customer Care Centre in December 2024, which offers direct call lines and WhatsApp support to enhance client accessibility and responsiveness.
This recognition comes as New India Assurance celebrates its 50th year of operations in Oman, reflecting the enduring trust and confidence of its customers. The company continues to set industry benchmarks, and this award is a testament to its commitment to delivering exceptional service and customer satisfaction. New India Assurance, Oman, is operated by M/s. Abdul Aziz & Bros LLC, and its services can be found on their official website or by contacting their Customer Care Centre at +968 2483 8800.
The award is a significant achievement for New India Assurance, Oman, and demonstrates the company’s dedication to providing exceptional customer experience. The company’s customer-centric approach has been recognized by its customers and partners, who have voted for it as the Best Brand in Customer Experience under the Insurance category. As the company continues to grow and expand its services, it remains committed to delivering exceptional service and customer satisfaction, setting industry benchmarks, and maintaining the trust and confidence of its customers.