PNB MetLife India Insurance Company Limited has announced a high individual claim settlement ratio of 99.57% for the financial year 2025. This demonstrates the company’s commitment to supporting its policyholders and their families. The group claim settlement ratio also improved to 99.72% from 99.53% in the previous year. In FY2025, the company processed 5,615 retail claims amounting to INR 431.35 crore and 8,419 group claims totaling INR 510.77 crore.
The company’s claims settlement process is efficient, with 99.99% of claims settled within 30 days of receiving all required documents. Additionally, 95% of claims were settled within a week, and 33% were settled within a single day. According to Mahendra Munot, Chief Operations Officer of PNB MetLife, the company takes great pride in supporting its customers when they need it most. The high claim settlement ratio reflects the company’s commitment to delivering a faster, more seamless, and empathetic experience.
The claim settlement performance is consistent across all age groups and product categories. Customers under 25 years of age benefited from a 100% claim settlement ratio, while all other age brackets maintained ratios above 99%. The settlement ratios for different products, including Non-Par, Par, Protection, and ULIP, also remained above 99%. Retirement and annuity products achieved a perfect 100% settlement ratio.
PNB MetLife is one of the leading life insurance companies in India, combining the financial strength of MetLife, Inc. with the credibility of PNB, one of India’s oldest nationalized banks. The company offers a comprehensive insurance solutions portfolio covering child education, family protection, long-term saving, and retirement. With a strong presence in 155 branches and access to customers in over 20,000 locations through bank partnerships, PNB MetLife has a wide range of protection and retirement products available through its sales channel.
The company’s positioning, “Milkar Life Aage Badhaein,” demonstrates its customer-centric innovations and employee empowerment practices. PNB MetLife caters to over 585 group relationships in India and has a wide range of insurance products available through its sales channel of over 36,000 financial advisors and multiple bank partners. The company’s commitment to supporting its policyholders and their families is evident in its high claim settlement ratio and efficient claims settlement process.