Bharti AXA General Insurance has expressed its support for the Insurance Regulatory and Development Authority of India’s (IRDAI) proposal to introduce an internal ombudsman system. The system aims to provide a more efficient and customer-centric grievance redressal mechanism for policyholders.
The internal ombudsman system would enable insurance companies to address customer complaints in a more timely and effective manner. This would help to reduce the number of complaints that are escalated to the Insurance Ombudsman, a government-appointed authority that handles insurance-related disputes.
Bharti AXA General Insurance believes that the internal ombudsman system would be beneficial for both the insurance companies and their customers. The system would allow companies to resolve complaints quickly, which would lead to increased customer satisfaction and loyalty. Additionally, it would also help companies to identify and address the root causes of customer complaints, which would lead to improvements in their products and services.
The internal ombudsman system would also help to reduce the workload of the Insurance Ombudsman, which would enable them to focus on more complex and critical cases. This would lead to a more efficient and effective dispute resolution process, which would benefit both the insurance companies and their customers.
In order to implement the internal ombudsman system, IRDAI has proposed that insurance companies appoint a senior executive as the internal ombudsman. This executive would be responsible for overseeing the grievance redressal process and ensuring that customer complaints are handled in a fair and transparent manner.
Bharti AXA General Insurance has stated that it is committed to providing its customers with the best possible service and support. The company believes that the internal ombudsman system would be an important step in achieving this goal, as it would enable them to resolve customer complaints quickly and efficiently.
Overall, the introduction of an internal ombudsman system would be a positive development for the insurance industry, as it would lead to improved customer satisfaction and loyalty. Bharti AXA General Insurance’s support for the proposal is a testament to the company’s commitment to providing its customers with the best possible service and support.
In conclusion, Bharti AXA General Insurance’s backing of the IRDAI’s proposal for an internal ombudsman system is a significant development in the insurance industry. The system would enable insurance companies to resolve customer complaints in a more timely and effective manner, which would lead to increased customer satisfaction and loyalty. As the insurance industry continues to evolve, the introduction of an internal ombudsman system would be an important step in providing customers with the best possible service and support.