New India Assurance Co. Ltd., Oman, has been honored with the prestigious Times of Oman Best Brand in Customer Experience Award in the insurance category at the Oman CX Awards 2025. This recognition is a testament to the company’s unwavering commitment to delivering exceptional service and customer satisfaction across the Sultanate. The award was received by Mr. Gaurav Sharma, Chief Operating Officer of New India Assurance, Oman Operations, on behalf of the company.
The Oman CX Awards 2025 celebrated excellence across 35 product and service categories, with winners determined through nationwide consumer voting. The event highlighted the critical role customer experience plays in brand reputation and long-term success. New India Assurance’s win is a result of its customer-centric approach, which has been reflected in its recent innovations, including the launch of a state-of-the-art Customer Care Centre in December 2024. The centre offers direct call lines and WhatsApp support to enhance client accessibility and responsiveness.
Mr. Majid Abdul Rahim Jaffer Al Bahrani, the visionary leader of New India Assurance, Oman, expressed his gratitude to customers and partners for voting for the company as the Best Brand in Customer Experience. Mr. Gaurav Sharma commented, “This award is a testament to the exceptional service delivered by our team. We are deeply honored and extend our sincere appreciation to all our valued customers and partners for their continued trust and support.”
The award ceremony was attended by prominent figures, including His Highness Sayyid Mohammed Bin Salem Al Said and Mr. Ahmed Essa Al Zadjali, CEO of Muscat Media Group. The recognition is a significant milestone for New India Assurance, which is celebrating its 50th year of operations in Oman. The company continues to set industry benchmarks, reflecting the enduring trust and confidence of its customers.
New India Assurance’s commitment to customer experience is evident in its efforts to enhance client accessibility and responsiveness. The company’s Customer Care Centre is a testament to this commitment, providing direct support to customers through various channels. As the company looks to the future, it remains dedicated to delivering exceptional service and customer satisfaction, solidifying its position as a leading insurance provider in Oman. With its customer-centric approach and innovative solutions, New India Assurance is well-positioned to continue setting industry benchmarks and exceeding customer expectations.