The Life Insurance Corporation of India (LIC) has introduced a new facility that allows policyholders to pay their premiums through WhatsApp. This move aims to provide customers with a convenient and hassle-free way to pay their premiums from the comfort of their own homes. To avail of this service, policyholders can send a message to the WhatsApp number 8976862090, which will activate a chatbot that will guide them through the payment process.
The chatbot will present the customer with various options, including the ability to pay premiums. Once the customer selects the premium payment option, they will be provided with a link to register and pay their premium. To complete the payment, customers will need to enter their policy number, pay the premium amount, and upload a photo of their PAN card in .jpg or .jpeg format.
To use this service, customers will need to register on the LIC website, www.licindia.in, and create a new ID if they haven’t already done so. They can then log in to their account, add their policy, and access basic services. The introduction of this WhatsApp payment facility is expected to make it easier for policyholders to keep their policies up to date and avoid late payment fees.
This move is part of LIC’s efforts to digitize its services and provide customers with more convenient and accessible ways to manage their policies. By leveraging WhatsApp, one of the most widely used messaging platforms in India, LIC is making it possible for customers to pay their premiums quickly and easily, without having to visit an agent or office. Overall, this new facility is a significant step forward in LIC’s digital transformation and is likely to be well-received by its customers. With this new service, policyholders can now manage their policies and pay premiums from anywhere, at any time, using their mobile phones.