Aviva, a leading insurance company, has reported that it paid out more than £1.89 billion in individual and group protection claims in 2024. This includes over 62,000 claims, with 97.1% of individual claims received being paid. The majority of claims paid were on life policies, including terminal illness benefit, with 98.8% of claims being paid, totaling £862 million on over 41,000 claims.
Aviva also paid out over £405 million to customers with critical illness, children’s benefit, or total and permanent disability claims, with an average payment of £71,989. Additionally, the company paid out over £559 million to over 9,300 claimants across all group protection policies, with an average payout of £21,899.
The company’s managing director of protection, Fran Bruce, emphasized the importance of delivering a great service and having the right support throughout the claims process. Aviva is investing in data science to further improve its claims processes and remain steadfast in its mission to deliver valuable protection cover and value-added benefits to its customers and their families.
The data highlights the scale of financial support provided to customers going through difficult times, with Aviva paying out in excess of £1.5 billion on group and individual protection claims in 2024. The company’s efforts to improve its claims processes and deliver better support to its customers demonstrate its commitment to providing vital protection cover to its clients.