HDFC Ergo, a leading non-life insurance company, is planning to introduce a cashless claims facility for post-hospitalization treatment. This move would make it one of the first non-life insurance companies to offer this service, which is not currently available in the industry. While some insurance companies provide reimbursement for post-hospitalization claims, HDFC Ergo is set to pioneer cashless settlements through its “HERE” app, which has over 70 lakh downloads and four lakh users.
According to HDFC Ergo’s Chief Business Officer and Director, Parthanil Ghosh, the new facility will be launched by the third week of December. The company has already paid out over Rs 2,900 crore in claims nationally, with Rs 147 crore going to retail customers in West Bengal. Ghosh assured that there will be no additional load on policyholders once the cashless claims facility is introduced.
HDFC Ergo has a significant presence in West Bengal, with 7,800+ advisors, 10 branches, and 430+ employees. The company has been focused on increasing health insurance inclusion in the region and has settled over 56,761 claims worth Rs 118 crore in West Bengal, including 14,345 claims worth Rs 86 crore in Kolkata. The company’s premium collection in the state has also risen, with Rs 240 crore collected from retail health policies in 2023-24 and Rs 122 crore in the first half of the current fiscal year. Nationally, HDFC Ergo has collected over Rs 4,000 crore in premiums from retail health policies.