SBI Life has taken steps to simplify its claims process for the families of victims of the tragic AI 171 plane crash in Ahmedabad on June 12, 2025. The company understands the emotional strain that families face during such situations and has eased the claim process to provide faster financial assistance. To facilitate a smoother claims process, SBI Life will not require a death certificate from the claimant. Instead, the company will accept evidence of death from official government records, municipal records, or e-governance databases as proof of death.
The claims process has been simplified to require minimal documentation, including a claim form, policy document, and details of the nominee’s KYC and bank account. Families can also contact SBI Life’s 24×7 toll-free number at 1800 267 9090 for any claims-related queries. The company has appointed nodal officers for each district to assist with claims and has encouraged families to reach out to them or visit the nearest SBI Life branch for support.
SBI Life has expressed its deep sorrow over the loss of lives in the crash and has reiterated its commitment to standing by the families during this time of grief. The company’s priority is to provide a swift and simplified claim settlement experience, ensuring that families receive the financial assistance they need as quickly as possible. By simplifying the claims process and providing dedicated support, SBI Life aims to reduce the emotional burden on families and help them navigate this difficult time.
The company’s efforts to simplify the claims process demonstrate its commitment to customer care and its understanding of the emotional challenges faced by families in the aftermath of a tragedy. By providing a dedicated toll-free number, nodal officers, and support through its branches, SBI Life is ensuring that families have access to the help they need to navigate the claims process. The company’s actions are a testament to its commitment to supporting its customers and their families during times of need.