A 54-year-old homemaker, Bindu C.D., has filed a complaint with the Sadashivanagar police in Bengaluru, alleging that 145 grams of gold and diamond valuables have gone missing from her bank locker at the State Bank of India (SBI) branch in Dollars Colony. The incident occurred in March this year, and despite repeated complaints and follow-ups, the bank officials have failed to provide a convincing explanation for the loss.
According to the complaint, Bindu had been using the locker facility at the SBI branch since December 2022, and had stored her valuables, including gold and diamond jewelry, in the locker. When she checked the locker in November 2024, the valuables were intact, but when she checked again on March 28, 2025, they were missing. She immediately raised a complaint with the bank officials, but they denied having any knowledge about the missing valuables and claimed that no one could access her locker.
Undeterred, Bindu approached the bank’s customer care and the chief vigilance officer, but her efforts were met with evasive responses. The officials suggested that she check for the valuables at her home, implying that she may have misplaced them. Frustrated with the bank’s response, Bindu decided to approach the police and filed a complaint with the Sadashivanagar police.
The police have registered a case under section 305(a) of the Bharatiya Nyaya Sanhita (BNS), which deals with theft in a dwelling house, means of transportation, or place of worship. The case has been registered against the bank officials, and the police will conduct further investigations into the matter. The incident has raised concerns about the safety and security of bank lockers, and the responsibility of banks to protect their customers’ valuables. The case is currently under investigation, and it remains to be seen how the bank and the police will respond to the allegations.