The Punjab National Bank (PNB) celebrated its 131st Foundation Day on April 12, marking a century and a decade of customer-centric banking and financial inclusion. The celebration was attended by dignitaries, bank executives, employees, and customers at the PNB headquarters in New Delhi. The event highlighted the bank’s commitment to innovation, financial inclusion, and digital transformation.
DFS Secretary M Nagaraju commended PNB for its innovative product offerings and contribution to deepening financial inclusion and enhancing customer experience. PNB MD & CEO Ashok Chandra stated that the bank has been a cornerstone in India’s development, offering credit across every sector and ensuring financial inclusion nationwide.
PNB launched 34 new banking products and services, including 12 customer-centric deposit schemes and 10 digital transformation products. These products cater to various customer segments, such as salaried professionals, women, defence personnel, farmers, NRIs, senior citizens, pensioners, students, and youth.
Some notable launchings included customised account numbers, personal accident and life insurance, healthcare benefits, and upgraded debit card functionalities. The bank also introduced a QR code-based customer feedback mechanism, a live-chat assistant named “Pihu”, and new internal banking functionalities for enhanced customer service.
As part of its digital roadmap, PNB launched 10 new tech-driven services, including single-window DEMAT and trading account onboarding, digital loan facilities against deposits, and WhatsApp-based fixed deposit bookings. Other key digital initiatives include GST Express Loans, Digi MSME Loans, Self-Onboarding, and Loans for rooftop solar installations.
In alignment with its social responsibility vision, PNB partnered with various organizations, including Kalinga Institute of Social Sciences (KISS) foundation and Water for People India Trust, to support the wellbeing and literacy of underprivileged children and facilitate rural water conservation. The bank also donated infrastructure items to government schools in Delhi. The event concluded with cultural performances by PNB Parivaar and musical performances by renowned singers Meiyang Chang and Jahnvi Shrimankar.