Kotak Mahindra Bank has announced a scheduled maintenance activity for their banking systems, which will take place on December 21, 2025, from 3:30 am to 4:30 am IST. During this time, several services will be unavailable, including the old and new Kotak Bank App, Kotak811 Mobile Banking application, Net Banking, UPI, and other payment-related services. However, ATM transactions below Rs 20,000 will not be affected.
In light of this maintenance, customers are advised to plan their banking activities in advance to avoid any inconvenience. The bank has also provided a list of frequently asked questions (FAQs) regarding their savings accounts. According to the FAQs, a Kotak811 savings account can only be opened by a single user, and joint accounts are not allowed.
The bank offers two types of savings accounts: the Kotak811 Zero Balance Digital Savings Account and the 811 Super Savings Account. The choice of account depends on the customer’s preferences, with the Zero Balance Account suitable for those who struggle to maintain a balance, and the Super Savings Account offering cashback benefits on debit card spending.
The FAQ section also addresses questions about maintaining the required balance, upgrading accounts, eligibility, and video KYC. Customers can upgrade from a Zero Balance Account to a Super Savings Account through the mobile banking app or by contacting customer care. To be eligible for a Kotak811 Savings Account, customers must be Indian citizens above 18 years of age and submit valid KYC documents.
Additionally, the FAQ section explains how to withdraw money from a Kotak811 Savings Account, either by using a physical debit card at an ATM or by visiting a Kotak Mahindra Bank branch. The bank also clarifies that a Zero Balance Savings Account levies no annual charges or fines. Overall, the maintenance activity is aimed at providing customers with a seamless banking experience, and the FAQs provide helpful information about the bank’s savings accounts and services.