The Jammu and Kashmir Bank has reinforced its commitment to efficient credit delivery and enhanced customer service by inaugurating a Centralized Processing Centre (CPC) for mid-size and large corporates at its Zonal Office in Delhi. The CPC aims to streamline the processing of credit proposals above Rs 10 crore, ensuring faster turnaround time, localized decision-making, and improved service experience for corporate clients.
The inauguration ceremony was attended by MD & CEO Amitava Chatterjee, Divisional Head (Rest of India) Khursheed Muzaffar, and other senior officers of the Bank. Chatterjee emphasized that establishing CPCs for mid-size and large corporate credit is a strategic move towards operational excellence and customer-centricity. He expressed confidence that the CPCs will improve responsiveness, strengthen trust and confidence among corporate clients, and ensure promptness, transparency, and consistency in service.
The Delhi CPC is a significant step towards expanding the Bank’s corporate portfolio across geographies. The Bank also held a corporate customer meet, where Chatterjee and senior officials interacted with leading corporate clients from the region. The session focused on the importance of direct feedback from customers in improving processes and delivering superior service. Chatterjee emphasized that the Bank values its relationship with corporate clients and considers their success as its own success.
The launch of the CPC is part of the Bank’s broader vision to create a strong, responsive, and future-ready corporate banking framework. It will accelerate decision-making and deepen engagement with high-value clients. The Bank assured clients that their feedback would be considered constructively to further fine-tune processes and service delivery mechanisms. By establishing the CPC, the Jammu and Kashmir Bank aims to strengthen its position in the corporate banking sector and provide better services to its clients. The Bank’s commitment to efficient credit delivery and enhanced customer service is expected to benefit its corporate clients and contribute to the growth of the economy.