The Jammu and Kashmir Bank has inaugurated its second Centralised Processing Centre (CPC) in Srinagar, Kashmir, as part of its effort to enhance customer convenience and service excellence. The centre, located at Zero Bridge, was formally opened by MD & CEO Amitava Chatterjee in the presence of senior bank officials. The CPC is designed to accelerate turnaround times, ensuring faster and more efficient service delivery for medium and large corporates.
The bank’s management emphasized the importance of customer focus, with MD & CEO Chatterjee stating that customer convenience is the bank’s top priority. He noted that improving process efficiency is crucial in meeting the rising expectations of customers, particularly the younger generation. The CPC is expected to streamline operations, reduce service delivery time, and enhance the overall customer experience.
The bank is proactively upgrading its technology platforms to achieve excellence in processes, products, and services. This initiative reflects the bank’s commitment to providing world-class banking solutions while maintaining the trust and confidence of its customers. The CPC will optimize internal workflows, enabling branches to focus on customer engagement and relationship-building, while handling processes centrally with speed, accuracy, and consistency.
The inauguration was attended by senior officials, including Chief General Manager Sunit Kumar, General Managers Rajesh Malla Tickoo and Nishikant Sharma, and Zonal Head Layek Ahmad Jan. The MD & CEO expressed his enthusiasm for the staff’s dedication to making the strategic initiative a success, which will further enhance the trust and goodwill of the bank’s customers.
The establishment of the CPC is a significant step in the bank’s journey to enhance customer convenience and service excellence. With the centre’s operationalization, the bank aims to provide faster and more efficient services to its customers, particularly medium and large corporates. The initiative is expected to contribute to the bank’s growth and reputation as a customer-centric institution.