Jammu and Kashmir (J&K) Bank recently organized a Customer Meet in Noida, India, as part of its strategic expansion plans. The event was attended by a diverse group of clients from Noida and surrounding areas, and was chaired by Managing Director and CEO, Amitava Chatterjee. The meeting aimed to strengthen relationships with existing clients, gather feedback, and upgrade the bank’s services to meet customer expectations.
During the meeting, Chatterjee emphasized the importance of building direct engagement with clients as the bank seeks to contribute half of its business from outside its home territory. He stated that the bank’s vision is to become a pan-India institution, with at least 50% of its business coming from markets outside Jammu and Kashmir. Chatterjee highlighted the significance of Noida and other business hubs in achieving this goal, citing the region’s emerging status as a hub of business and enterprise.
The Customer Meet provided a platform for the bank to connect with its valued clients, listen to their experiences, and gather feedback. Chatterjee noted that these interactions help the bank to improve its processes, products, and brand presence in competitive markets. The bank’s Divisional Head for Rest of India, Khursheed Muzaffar, also spoke about the bank’s expansion initiatives, which are driven by a balance of ambition and care. The bank aims to enhance accessibility for customers across high-growth regions while retaining its service ethos of trust, transparency, and personalized touch.
The event demonstrated J&K Bank’s commitment to deepening its relationships with clients and expanding its operations across India. By engaging with customers and gathering feedback, the bank can refine its services and products to meet the evolving needs of its clients. As the bank continues to push for growth and expansion, its focus on customer-centric banking services is likely to position it as a trusted partner for businesses and individuals in the region. Overall, the Customer Meet in Noida marked an important step in J&K Bank’s journey to become a leading pan-India institution.