DCB Bank, a fully-fledged retail and commercial bank in Tanzania, is seeking a Marketing Manager to join their team. The successful candidate will be responsible for delivering exceptional customer service, developing and implementing customer service excellence strategies, and analyzing the bank’s communication messages and media to ensure they meet customer expectations.
The ideal candidate will have a Bachelor’s degree from a recognized institution and at least 5 years of relevant experience in a financial institution. They should possess excellent verbal, written, and presentation skills, as well as negotiation skills.
Responsibilities include managing the development and implementation of customer service excellence strategies, working with stakeholders to identify problems and improve service provision, maintaining active relationships with customers, and responding to their needs in a timely manner. The Marketing Manager will also be responsible for measuring service performance standards, analyzing customer complaints, and developing and producing performance reports.
The bank’s vision is to deliver outstanding service quality to new, existing, and returning customers, and the Marketing Manager will play a key role in achieving this goal. If you are a motivated and results-driven professional with a passion for customer service, this could be the opportunity for you.
To apply, please submit your application, including a detailed CV, photocopies of academic certificates, and names of three referees with their contacts, quoting reference number DCB/RB/MM-03/2025. The application deadline is March 19, 2025, and all applications should be submitted electronically to [email protected]. Hard copy applications will not be accepted.