PT Bank DBS Indonesia has been recognized for its exceptional digital capabilities, winning the Indonesia Digital Experience of the Year – Banking award at the Asian Experience Awards 2025. The bank’s collaboration with payments company PT Nium Mitra Indonesia was instrumental in achieving this feat. Through their partnership, DBS Indonesia implemented several innovative solutions using application programming interface (API) to enhance its service offerings and deliver superior digital experiences to customers.
The solutions implemented include Virtual Account, API Notification, and API for Local/Domestic Payments. These innovations have simplified collection transactions, enabled real-time notifications, and provided a comprehensive solution for domestic transactions. As a result, DBS Indonesia has been able to support Nium in increasing its transaction volume, driving sustainable growth and operational efficiency.
The success of this collaboration has been remarkable, with payment transactions increasing by over 92% from Q4 2024 and collection transactions growing by over 300% from Q3 2024. DBS Indonesia has set a new benchmark in the global Money Services Business sector, particularly in local payment disbursement, by addressing critical issues and providing seamless integration with Nium operations.
The Asian Experience Awards, presented by Asian Business Review Magazine, recognizes companies that deliver meaningful brand experiences to their stakeholders. By winning this award, DBS Indonesia aims to build credibility and attract more forward-thinking customers to leverage its technology-driven offerings. The bank’s success demonstrates the potential of strategic collaborations and digital innovations in enhancing customer experiences and driving business growth.
The award win is a testament to DBS Indonesia’s commitment to delivering exceptional digital experiences and its ability to work effectively with partners to achieve common goals. As the bank continues to invest in digital solutions, it is likely to remain a leader in the banking industry, providing innovative and seamless experiences for its customers. The Asian Experience Awards 2025 has recognized DBS Indonesia’s efforts, and the bank is well-positioned to continue its success in the future.