Banking and payment services provider Network People Services Technologies Ltd. said on Thursday that it has secured a contract for its online dispute resolution solution from DCB Bank Ltd.The bank will implement ODR, aiming to streamline customer complaint redressal, enhance efficiency and rationalise operational and compliance costs.In the current payments ecosystem, marked by multiple digital channels and growing transaction volumes, efficient dispute management processes are an integral component of payment processing capabilities. Transactional disputes, including failed or pending payments, can significantly impact customer perceptions of service quality and overall lifetime .Also,…
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DCB Bank Aims To Streamline Complaint Redressal With NPST’s Online Dispute Resolution
