Introducing Toothlens’ pioneering initiative: the first ever cashless dental OPD insurance in India, in partnership with Star Health.
Toothlens, in collaboration with Star Health and Vizza Broking Services, has launched India’s first cashless Dental OPD insurance program, making dental care more accessible and affordable for millions of Indians. Oral diseases are a significant global health concern, with over 3.5 billion people worldwide suffering from oral diseases, disproportionately affecting low and middle-income populations. This initiative aims to address the dearth of affordable dental care in India, where millions of people lack access to routine dental check-ups and treatments.
The insurance program covers preventive and essential dental care, including tele-dental consultations, regular check-ups, and X-rays, as well as basic treatments like tooth-colored fillings, extractions, and scaling, and advanced procedures like root canals, crowns, and tooth replacements. With this coverage, policyholders can receive cashless access to a network of clinics, streamlining the process of finding and scheduling appointments, and addressing financial barriers to dental care.
The World Health Organization (WHO) has emphasized the importance of integrating oral health services into primary healthcare systems, and this initiative aligns with this goal. By making dental care more accessible, the program aims to reduce the financial burden of oral health issues and promote early intervention and cost-effective care.
Toothlens, Star Health, and Vizza Broking Services plan to onboard 10,000 clinics and providers by the end of the year and are exploring enhancements, including family plans and corporate partnerships, to further expand the initiative’s reach. This innovative insurance product has the potential to improve oral health outcomes, reduce long-term healthcare costs, and promote timely intervention, ultimately benefiting millions of Indians.
ICICI Direct announces plans to suspend cashless services for Star Health and Tata AIG from April 1, 2016.
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Effective April 1, 2016, ICICI Direct, a leading online trading platform, will suspend cashless services for two popular health insurance plans: Star Health and Tata AIG. This move is aimed at safeguarding the interests of policyholders and ensuring a more transparent and efficient claims process.
As of March 31, 2016, ICICI Direct will no longer offer cashless services for any claims related to these two insurance plans. This decision is a result of changes in the insurance industry’s claims settlement mechanism, making it increasingly complex and time-consuming. To ensure a more streamlined process, policyholders will need to pay medical bills upfront and then claim reimbursement from the insurance company.
In a statement, ICICI Direct emphasized the importance of protecting the interests of its clients, stating that “there is a growing trend in the insurance industry to restrict cashless services, making it imperative for us to adapt to this changing landscape.” The company assured policyholders that this change will not affect their insurance coverage, but rather the method of claiming benefits.
Before this change, ICICI Direct had offered cashless services for claims related to certain medical procedures and treatments for Star Health and Tata AIG policies. However, due to the new regulatory environment, the company has been forced to re-evaluate its approach to ensure compliance and protect the interests of its clients.
While the change may cause some inconvenience to policyholders, ICICI Direct assures that its dedicated customer support team will be available to assist with any questions or concerns. Policyholders are advised to contact ICICI Direct to understand the implications of this change on their specific insurance plans and how it may affect their claims process.
In conclusion, ICICI Direct’s decision to suspend cashless services for Star Health and Tata AIG policyholders is aimed at safeguarding their interests and ensuring a more transparent and efficient claims process. While this change may require additional steps from policyholders, ICICI Direct’s customer support team will be available to assist with any questions or concerns.
From April 1, Tata AIG’s Star Health policyholders will no longer have access to cashless services at Ahmedabad hospitals.
From April 1, 2025, hospitals and nursing homes in Ahmedabad will no longer offer cashless services to patients with Star Health and Tata AIG General Insurance policies. This decision was made due to growing tensions between healthcare providers and insurance companies, resulting from unjustified deductions, low reimbursement rates, non-renewal of tariff rates, and insurance companies’ tendency to blacklisting hospitals. Hospitals have reported difficulties in continuing cashless services due to delayed and reduced payments from insurance companies.
The Ahmedabad Hospital and Nursing Association (AHNA) has expressed concerns about non-transparent pricing policies and the financial strain it puts on healthcare providers due to arbitrary tariff structures. As a result, starting April 1, patients with Star Health and Tata AIG policies will need to pay medical expenses upfront and then claim reimbursements, which could be a significant challenge for policyholders who rely on cashless services for convenient treatment.
This move may disproportionately affect policyholders in Ahmedabad, where medicial treatment is already a significant expense. The suspension of cashless services may lead to added financial stress for patients, especially those who rely on health insurance to cover healthcare costs. However, insurance companies’ policies towards healthcare providers seem to be a major factor in this decision, highlighting the need for a more collaborative approach between the two to ensure seamless access to medical care for patients.
According to IRDA’s 2025 report, Navi, Acko, and Reliance General Insurance topped the list with the highest claim settlement ratio among health and general insurance companies.
In today’s world, having a solid health insurance policy is crucial to bear the burden of medical expenses. General insurance companies also offer health insurance coverage, among other types of insurance. However, it’s essential to evaluate the effectiveness of your health or general insurer in settling claims on time. One way to do this is by checking the claim settlement ratio, which refers to the proportion of claims paid out of the total number of claims received. According to the Insurance Regulatory and Development Authority of India (IRDAI), the claim settlement ratio is a significant indicator of an insurer’s credibility. For instance, a health insurer with a claim settlement ratio of 93% means it typically pays around 93 out of every 100 claims it receives.
IRDAI releases a list of claim settlements done by all health and general insurers every year. In 2023-2024, over 71,200,854 claims were paid out, with 81.13% of these paid within 3 months of claim intimation. Among private general insurers, Acko General Insurance led the pack with a claim settlement ratio of 99.91%, while Navi General Insurance Ltd. was close behind with 99.97%. Public sector insurers like National Insurance Co. Ltd. and The New India Assurance Co. Ltd. also performed well, with settlement ratios of 91.18% and 92.70%, respectively.
Amongstand-alone health insurers, Aditya Birla Health Insurance Company had the highest claim settlement ratio within 3 months at 92.97%. Care Health Insurance and Niva Bupa Health Insurance also performed well, with settlement ratios of 92.77% and 92.02%, respectively. On the other hand, Star Health and Allied Insurance Co. Ltd. had the lowest claim settlement ratio within 3 months, but it paid out the most claims (16,80,171) in less than 3 months. Overall, it’s essential to evaluate an insurer’s claim settlement ratio, as well as other factors such as sum insured, waiting period, and network of hospitals, before finalizing a health insurance policy.
Star Health Insurance is proud to introduce its broadest network of home healthcare providers in India, catering to millions of policyholders across the country.
Star Health Insurance has expanded its Home Health Care (HHC) initiative to 100 locations across India, making it the largest HHC provider in the country. The program, launched in July 2023, offers cashless doorstep medical care within 3 hours with no out-of-pocket expenses for over 85% of Star Health Insurance’s customer base. This expansion improves accessibility, availability, and affordability of healthcare in India.
Anand Roy, MD & CEO of Star Health Insurance, stated that the company’s vision is to remove barriers to accessible and affordable healthcare, ensuring that health insurance goes beyond providing financial coverage. The HHC program provides timely medical care to patients recovering from infectious diseases, with partner doctors visiting patients’ homes to assess their condition, conduct a diagnosis, and provide necessary treatment or hospitalization if needed.
The program has seen high adoption rates in cities like Mumbai, Delhi, and Pune, with over 15,000 patients benefiting from Star Health Insurance’s Home Health Care program. The expansion has been facilitated through partnerships with leading healthcare providers, including Care24, Portea, Argala, Athulya, and Apollo.
Star Health Insurance is India’s largest retail health insurance company, operating since 2006, with a strong distribution network, including 910 offices, 14,000+ network hospitals, ~17,000 employees, 76,000+ agents, and robust bancassurance partnerships. The company settles over 1.2 crore claims amounting to INR 54,000 crores and reported a gross written premium of Rs 15,254 Cr and a net worth of Rs 6,339 Cr in FY24.
Healthcare provider Niva Bupa is investigating reports of a possible data breach.
India’s Niva Bupa Health Insurance Company has announced that it is investigating a possible data leak after an anonymous individual claimed to have accessed customer data. The company is taking immediate action to conduct an investigation and implement measures to mitigate the risk. This comes amidst a series of data leaks in the insurance sector in recent months.
In November, HDFC Life Insurance reported that an unknown source shared customer data with “mala fide intent.” In August, Star Health faced a data theft incident where stolen customer data, including medical reports, were publicly accessible on messaging app Telegram and websites. India’s insurance regulator had directed insurers to audit their IT systems in October following concerns over such leaks.
The surge in data leaks has raised concerns over the security of customer information and the need for insurers to strengthen their IT systems. Niva Bupa’s investigation is ongoing, but the company has not provided further details. The incident highlights the importance of data security and the need for insurers to prioritize the protection of customer data. With the increasing reliance on digital technology, insurance companies must ensure that their systems are robust and secure to prevent such incidents.
Star Health Insurance, a leading provider of insurance solutions, is now proud to offer the largest network of home health care services in India.
Star Health Insurance, India’s largest retail health insurance company, has expanded its Home Health Care (HHC) initiative to 100 locations across India, making it the country’s largest HHC provider. The program, launched in July 2023, aims to improve accessibility, availability, and affordability of healthcare by providing cashless doorstep medical care within 3 hours with no out-of-pocket expenses. The HHC program has seen high adoption rates in cities like Mumbai, Delhi, and Pune, with over 15,000 patients benefiting from the service.
The program sends a partner doctor to the patient’s home to assess their condition, conduct a diagnosis, and provide necessary treatment, including regular in-person follow-ups. If hospitalization is deemed necessary, the doctor can recommend it, although less than 1% of patients have required this escalation. Anand Roy, MD & CEO, Star Health Insurance, believes that health insurance should go beyond providing financial coverage to ensure accessible and affordable healthcare for all.
The expansion is facilitated through partnerships with leading healthcare providers, including Care24, Portea, Argala, Athulya, and Apollo. Star Health Insurance, which operates since 2006, offers a range of health, personal accident, and travel insurance products, with specialized products for various specific needs. With a strong distribution network and robust bancassurance partnerships, the company has settled over 1.2 crore claims, amounting to INR 54,000 crores, and reported a gross written premium of Rs 15,254 Cr and net worth of Rs 6,339 Cr in FY24.
Star Health Insurance launches its at-home healthcare service at 100 new locations nationwide.
Star Health and Allied Insurance Company Ltd has announced that it has expanded its Home Health Care initiative to 100 locations across the country, making its cashless doorstep medical care service available to 85% of its customer base. The initiative, launched in July 2023, aims to bridge the gap between patients and healthcare providers, providing customers with access to affordable and accessible medical care.
The company’s Managing Director and CEO, Anand Roy, emphasized the importance of health insurance in providing peace of mind and comfort to customers, while minimizing the stress associated with seeking medical care. He stated, “Our vision is to remove barriers such as high hospitalization costs, logistical challenges, and the stress associated with seeking medical care.”
The service, which is available in cities like Mumbai, Delhi, and Pune, focuses on treating common conditions such as viral fever and dengue. Since its launch, over 15,000 patients have benefited from the Home Health Care program. The expansion of the service is made possible through partnerships with leading healthcare providers, including Care24, Portea, Athulya, and Apollo.
By offering this service, Star Health and Allied Insurance Company is transforming the way health insurance is delivered, making it accessible, affordable, and designed around the evolving needs of its customers. This initiative demonstrates the company’s commitment to providing its customers with a seamless and convenient healthcare experience. With this expansion, Star Health is poised to make a significant impact in the Indian healthcare landscape, providing more patients with access to quality medical care from the comfort of their own homes.
Star Health emerges as India’s premier provider of comprehensive home healthcare services, cementing its position as the largest player in the sector.
Star Health & Allied Insurance Company, a leading health insurance provider, has made significant strides in its Home Health Care (HHC) initiative, expanding it to 100 locations across India. This milestone has enabled the program to serve over 85% of the company’s customer base, offering cashless doorstep medical care within 3 hours, with zero out-of-pocket expenses. The HHC program aims to improve the accessibility, availability, and affordability of healthcare for the people of India, particularly those in rural and underserved areas.
The program provides timely medical care to patients recovering from infectious diseases, allowing doctors to visit patients’ homes to assess their condition, conduct a diagnosis, and provide necessary treatment if hospitalization is not required. Regular in-person follow-ups are also conducted to ensure the patient’s recovering is on track. In exceptional cases, when a patient’s condition worsens, the doctor may recommend hospitalization, but this has only been necessary for less than 1% of patients.
This innovative approach to healthcare has made a significant impact, providing much-needed medical attention to those who may otherwise struggle to access quality care. By bringing healthcare directly to patients’ doorsteps, Star Health & Allied Insurance Company has improved health outcomes, reduced healthcare costs, and enhanced patient satisfaction. The success of this program is a testament to the company’s commitment to delivering high-quality, patient-centric care to the communities it serves. With its HHC initiative now available in 100 locations, Star Health & Allied Insurance Company has solidified its position as the country’s largest HHC provider, further solidifying its position as a leader in the Indian healthcare industry.
Star Health Insurance received the prestigious ‘Best Health Insurance Company of the Year’ award at the 2025 InsureNext Global Conclave & Awards.
Star Health and Allied Insurance Company Ltd., India’s largest retail health insurance provider, has been recognized as the “Best Health Insurance Company of the Year” at the InsureNext Global Conclave & Awards 2025. This prestigious award is a testament to the company’s commitment to innovation, customer-centricity, and excellence in healthcare delivery. Anand Roy, MD & CEO of Star Health Insurance, expressed his gratitude and credited the award to the company’s focus on delivering accessible, affordable, and customer-first solutions.
Star Health’s groundbreaking initiatives, including Braille Insurance, the Superstar Policy, and Home Healthcare Services, played a significant role in securing this recognition. The company’s Braille Insurance made it the first insurer in India to offer insurance documents in Braille, empowering 34 million visually impaired individuals. The Superstar Policy revolutionized retail health insurance with unique features such as “Freeze Your Age” and unlimited sum insured options. Home Healthcare Services expanded its reach to multiple cities, offering professional medical care at home and seamless, cashless claims processing.
This recognition reaffirms Star Health’s commitment to innovation, inclusivity, and accessibility in health insurance, setting new benchmarks for the industry. The company has launched several transformative initiatives, driving inclusivity and enhancing customer experience. With a strong distribution network of 910 offices, 30,000+ healthcare providers, and 760,000 agents, Star Health aims to bring quality healthcare within reach of all. The company has reported a gross written premium of Rs 15,254 Cr and a net worth of Rs 6,339 Cr in FY24.
Star Health Insurance broadens its Home Health Care offerings with new partnerships in over 100 locations throughout the nation.
Star Health and Allied Insurance Company, a standalone health insurer, has expanded its Home Health Care (HHC) program to 100 locations across India. This program, launched in 2023, provides cashless doorstep medical care to customers. Under this initiative, a partner doctor visits the patient’s home to assess their condition, conduct a diagnosis, and provide necessary treatment if hospitalization is not required for their symptoms. The program also includes regular in-person follow-ups to ensure the patients receive proper care and recovery.
Anand Roy, the MD & CEO of Star Health Insurance, emphasized that this expansion is a testament to the company’s commitment to transform health insurance delivery by making it accessible, affordable, and customer-centric. The goal is to bring quality medical care closer to customers, ensuring their comfort and well-being.
The HHC program aims to provide convenient and personalized healthcare services to customers, reducing their dependence on hospitals and promoting home-based care for minor and non-emergency medical issues. This initiative is a significant step towards revolutionizing the healthcare industry, making it more patient-centric and responsive to their needs.
The expansion of the HHC program is expected to benefit a larger number of customers, particularly those who may not have had access to quality healthcare services earlier. It is also likely to reduce healthcare costs, hospitalization times, and indoor patient care, leading to a more efficient and effective healthcare delivery system. With this program, Star Health Insurance is redefining the way health insurance is delivered, prioritizing the needs of customers and providing them with the best possible care and support.
Star Health Insurance has proudly expanded its network to provide the largest and most extensive home healthcare services in India.
Star Health Insurance has expanded its Home Health Care (HHC) program to 100 locations across India, making it the country’s largest HHC provider. This initiative, launched in July 2023, aims to improve accessibility, availability, and affordability of healthcare by providing high-quality medical care at customers’ doorsteps within three hours with no out-of-pocket expenses. The program serves over 85% of Star Health Insurance’s customer base, with Mumbai, Delhi, and Pune being the top adopters.
The HHC program is designed to remove barriers to healthcare, such as high hospitalization costs, logistical challenges, and the stress associated with seeking care. A partner doctor visits the patient’s home to assess their condition, conduct a diagnosis, and provide necessary treatment if hospitalization is deemed unnecessary. Regular in-person follow-ups are also included, with hospitalization recommended in severe cases, which is less than 1% of patients.
The program has been successful in treating various conditions, including viral fever, dengue, enteric fever, acute gastroenteritis, and respiratory infections, with over 15,000 patients benefiting from it. This has been achieved through partnerships with leading healthcare providers, including Care24, Portea, Argala, Athulya, and Apollo.
Anand Roy, MD & CEO of Star Health Insurance, emphasized that the company’s vision is to transform health insurance delivery by ensuring it is accessible, affordable, and designed around customers’ evolving needs. With this initiative, Star Health Insurance is taking a significant step towards achieving this vision, providing customers with peace of mind and comfort by bringing quality medical care to their doorstep.
Our top recommendation for the best insurance company in India is Aditya Birla, New India, HDFC ERGO, Bajaj, and Shriram, which settle 90% of claims, outpacing competitors Star and others.
A recent report by the Insurance Brokers Association of India (IBAI) has shed light on the performance of Indian insurance companies in settling claims. The report reveals that four insurance companies, including public and private sector entities, have cleared over 90% of claims sought by beneficiaries for the financial years 2023-24 and 2022-23. The top performers in the private sector are Aditya Birla Health and HDFC Ergo, with clearance rates of 91.88% and 92.1%, respectively. New India Assurance, a public sector company, has also performed well, clearing 93.13% of claims.
In contrast, Bajaj Allianz, Star Health, and Shriram, private insurance companies, have shown a lower settlement of claims, with clearance rates of 73.38%, 74%, and 70%, respectively. The report also notes that Shriram’s performance has improved slightly, but it still lags behind other insurance companies. Overall, Aditya Birla received over 8.5 lakh claims in 2023, with a claim clearance rate of 91.88%, while HDFC ERGO handled 52 lakh claims with a settlement rate of 94.32%.
The data analyzed by the Insurance Brokers Association of India (IBAI) for the financial years 2023-24 and 2022-23 shows that the top-performing companies are New India Assurance, Aditya Birla Health, and HDFC Ergo, while the private insurance companies like Bajaj Allianz, Star Health, and Shriram lag behind in terms of claim settlement performance. This report aims to provide valuable insights for policyholders and help them make informed decisions when choosing an insurance provider.
India sets new record with sharpest fall in insurance claim rejections
The Insurance Brokers Association of India (IBAI) has released a handbook revealing the claims repudiation ratios of various insurance companies in India. The claims repudiation ratio refers to the proportion of claims rejected out of the total number of claims closed by an insurer, with a lower ratio indicating better performance. According to the handbook, New India Assurance has the lowest claims repudiation ratio of 0.2% across all types of insurance, including health and motor own-damage. This means that only 0.2% of claims are rejected out of the total number of claims serviced.
New India Assurance is also the only listed public sector insurer to have a low claims repudiation ratio in health insurance and motor own-damage insurance. Other insurers with low claims repudiation ratios include HDFC Ergo, Aditya Birla Health, Future Generali, and Shriram. In the motor own-damage segment, New India Assurance has a claims repudiation ratio of 0.5%, while in health insurance, Iffco Tokio, Bajaj Allianz, and Go Digit have low rejection ratios.
In contrast, some companies have high claims repudiation ratios, with Chola MS, Tata AIG, and Star Health having ratios of 15.3%, 19.1%, and 18.5%, respectively, in the health sector. In the motor segment, Chola MS, Magma HDI, and Navi General have high repudiation ratios. It’s worth noting that public sector insurers such as National Insurance, Oriental Insurance, and United India do not perform as well as New India Assurance in terms of claims repudiation ratios. Overall, the IBAI’s handbook provides valuable insights into the performance of various insurance companies and helps policyholders make informed decisions when choosing an insurer.
Leading health insurance provider Niva Bupa has faced a cyber threat, prompting an immediate investigation by its Chief Information Security Officer (CISO).
Niva Bupa Health Insurance Company has reported an incident of a cyber threat, where an anonymous entity claims to have hacked the company’s customer database. The company has stated that it is conducting an investigation into the matter and is taking measures to mitigate the risk. This comes after a similar incident with Star Health Insurance, where hackers claimed to possess personal data of nearly 31 million customers.
According to the regulatory filing, Niva Bupa has received communications from an anonymous sender claiming to have access to the company’s customer data. The company has assured that it is dedicated to taking utmost care of its customers’ interests and well-being.
Niva Bupa reported a significant jump in profit after tax (PAT) during the third quarter, with a 3.1-fold increase at Rs 13.2 crore. The company’s total income also rose to Rs 1,241 crore from Rs 1,033 crore in the same quarter last year. The solvency ratio increased to 3.03 at the end of December 2024, up from 2.56 at the end of the previous year.
This incident highlights the importance of robust cybersecurity measures for companies handling sensitive customer data. It also underscores the need for regular monitoring and prompt response to cyber threats to minimize the risk of data breaches.
Niva Bupa Health Insurance reports investigating allegations of a data breach.
India’s Niva Bupa Health Insurance Co is investigating a potential data leak after an anonymous individual claims to have access to customer data. The company has not provided further details, but if confirmed, it would be the latest in a series of data breaches affecting the insurance sector in recent months. In November, HDFC Life Insurance reported a similar incident, and in August, Star Health faced a data theft incident where stolen customer data, including medical reports, were publicly accessible.
The Indian insurance regulator had directed insurers to audit their IT systems in October to address concerns over data leaks. The recent surge in data breaches has raised concerns over the security of customer data and the ability of insurance companies to protect it. The investigation is ongoing, and it remains to be seen if the claims of the anonymous individual are substantiated or not.
The frequency and severity of data breaches in the insurance sector have raised concerns over the security of customer data and the ability of insurance companies to protect it. The recent data breaches have also highlighted the importance of robust data security measures and the need for insurers to prioritize customer data protection.
Niva Bupa Health Insurance investigates potential data breach amid anonymous threat allegations.
India’s Niva Bupa Health Insurance Co is currently investigating a potential data breach after an anonymous source claimed to have access to customer data. The company has confirmed that a “threat actor” sent an email alleging possession of sensitive customer data and is working to investigate the situation and mitigate any potential risks. If confirmed, this would be the latest in a series of data breaches in India’s insurance sector in recent months.
In November, HDFC Life Insurance reported that an unidentified source had accessed and shared certain customer data with malicious intent. In August, Star Health faced a major data theft incident where customer details, including medical records, were shared on Telegram and various websites. The Insurance Regulatory and Development Authority of India (IRDAI) had directed insurers to conduct IT audits and bolster cybersecurity measures in October.
The rising number of cyber threats in the financial sector has heightened concerns over data privacy and security, with potential regulatory scrutiny on the horizon. As Niva Bupa’s investigation continues, the company will be under close watch, and any potential findings may lead to further regulatory action.
The frequency of data breaches in India’s insurance sector is concerning, and with the lack of transparency and accountability, it’s crucial for companies to prioritize cybersecurity and ensure the protection of customer data. In the wake of these incidents, it’s essential for regulators to take a closer look at the measures implemented by these companies to prevent such breaches and ensure the security of sensitive customer information.
Star Health Insurance stands out for its commitment to sustainability, earning top honors among Indian insurance companies, according to Business Standard.
According to a recent study, Star Health Insurance has been ranked as the highest in sustainability among Indian insurance companies. The study, conducted by the General Insurance Corporation of India (GIC), evaluated the sustainability performance of 14 general insurance companies operating in the country.
The GIC’s Sustainability Index 2020 assessed the companies based on their performance in social, governance, and environmental aspects. The index considered factors such as employment practices, supply chain management, greenhouse gas emissions, and community development initiatives, among others.
Star Health Insurance emerged as the top performer, scoring 86.12 out of 100, followed closely by New India Assurance (82.57) and ICICI Lombard General Insurance (81.43). The study noted that Star Health Insurance has been a leader in corporate social responsibility initiatives, with a strong focus on community development, employee welfare, and environmental sustainability.
The GIC’s Sustainability Index 2020 assessed the companies’ sustainability performance based on a comprehensive framework that included 14 indicators, categorized into three pillars: social, governance, and environmental. The study revealed that most of the insurance companies in India have made significant progress in sustainability, with 11 out of 14 companies scoring above the average.
However, the index also highlighted areas for improvement, such as corporate governance, employment practices, and supply chain management. The study recommended that companies focus on improving their sustainability reporting, transparency, and stakeholder engagement to further enhance their sustainability performance.
The GIC’s Sustainability Index 2020 is a significant benchmarking tool for the insurance industry, providing insights into the sustainability performance of Indian insurance companies. The index serves as a valuable resource for investors, stakeholders, and industry experts, enabling them to assess the sustainability credentials of these companies and make informed decisions.
By ranking highest in sustainability, Star Health Insurance demonstrates its commitment to responsible business practices, social responsibility, and environmental sustainability. The company’s strong performance in the GIC’s Sustainability Index 2020 is a testament to its efforts to create a positive impact on society and the environment.
Star Health Insurance achieves unparalleled sustainability excellence, topping the list among Indian insurance companies for its eco-friendly and socially responsible practices.
Star Health and Allied Insurance Company Ltd. (Star Health Insurance) has been recognized as the most sustainable insurance company in India in the S&P Global Corporate Sustainability Assessment (CSA). The company scored 53 out of 100, with a significant 10-point improvement in its Environmental, Social, and Governance (ESG) parameters. This achievement highlights Star Health’s commitment to sustainability, transparency, and fostering a strong ESG culture. The company’s focus on sustainability is reflected in its corporate governance, human capital management, and climate strategy.
The S&P Global CSA score measures a company’s sustainability performance relative to its industry peers. This recognition reflects Star Health’s dedication to integrating ESG principles into its operations and ensuring long-term value for all stakeholders. The company’s mission is to provide customer-centric health insurance solutions while contributing positively to society and the environment.
Star Health’s MD and CEO, Anand Roy, attributed the company’s success to its employees, customers, suppliers, and partners. He emphasized the company’s commitment to innovation, operational excellence, and responsible practices that contribute to a more sustainable future.
As a leading standalone health insurer in India, Star Health offers a range of health, personal accident, and travel insurance products. It has a strong distribution network, with over 9,100 offices, 14,000+ network hospitals, and robust bancassurance partnerships. The company has settled over 1.2 crore claims worth INR 54,000 crores and reported a gross written premium of Rs 15,254 Cr and a net worth of Rs 6,339 Cr in FY24.
Star Health Insurance garners top honors, taking home the ‘Best Health Insurance Company of the Year’ title at the 2025 InsureNext Global Conclave & Awards.
Star Health and Allied Insurance Company Ltd, India’s largest retail health insurance provider, has been recognized as the “Best Health Insurance Company of the Year” at the InsureNext Global Conclave & Awards 2025. The award is a testament to the company’s mission to transform healthcare accessibility through innovation and customer-centricity.
The recognition is driven by Star Health’s groundbreaking initiatives, including Braille Insurance, the Superstar Policy, and Home Healthcare Services. These innovations have enabled the company to promote inclusivity, affordability, and accessibility in health insurance, setting new standards for the industry.
The company’s Superstar Policy has revolutionized retail health insurance with features like “Freeze Your Age” and unlimited sum insured options. Its Braille Insurance has made Star Health the first insurer in India to offer insurance documents in Braille, empowering 34 million visually impaired individuals. The company’s Home Healthcare Services have expanded its reach to multiple cities, offering professional medical care at home and ensuring seamless, cashless claims processing.
The award marks Star Health Insurance’s commitment to setting new benchmarks in health insurance through continuous innovation and customer-first solutions. The company’s mission is to bring quality healthcare within reach of all, and this recognition is a testament to its success in achieving this goal.