The New India Assurance Company Ltd., headquartered in Mumbai, is a prominent multinational general insurance company owned by the Government of India. Established in 1919 by Sir Dorabji Tata, it was nationalized in 1973. Initially a subsidiary of the General Insurance Corporation of India (GIC), it gained autonomy in 1999 when GIC became a reinsurance company.

Key aspects of New India Assurance include being the largest nationalized general insurance company in India based on gross premium collection, including its foreign operations. The company has a widespread network of over 2395 offices in India and operates in 25 other countries through branches, agencies, subsidiaries, and associates. Its London branch has been operating for over a century and has a desk at Lloyd’s. New India Assurance offers a wide array of insurance products across various categories, such as Motor Insurance, Health Insurance (including mediclaim policies for individuals, families, senior citizens, critical illnesses, and specific needs), Travel Insurance (covering overseas travelers for business and leisure, as well as specific plans for employment and studies abroad), Rural Insurance (including policies for livestock, agriculture, and personal accidents in rural areas), Fire Insurance, Marine Insurance, Liability Insurance, Engineering Insurance, Aviation Insurance, Personal Accident Insurance, Home Insurance, and Business and SME Insurance (including policies like fire, burglary, and money insurance). CRISIL has rated New India Assurance with AAA/Stable rating, indicating the highest level of financial strength, and AM Best Company has also rated it with A- (Excellent – Stable Outlook), making it the only direct Indian insurer with this rating. The company has been a market leader in the non-life insurance segment in India for over four decades and has a significant presence in the international market, receiving numerous awards for its performance and services in the insurance sector.

Latest News on New India Assurance

NIACL AO result 2025 has been announced and is available at newindia.co.in, with a direct link provided for access.

The New India Assurance Company Limited (NIACL) has announced the results of the Administrative Officers (Generalists and Specialists) (Scale-I) posts for the year 2025. Candidates who appeared for the Phase-I online examination, which was conducted on September 14, 2025, can now check their results on the official website, newindia.co.in. The recruitment drive aims to fill 550 Assistant Officer posts.

The shortlisted candidates who have cleared the Phase-I examination will now have to appear for the Main examination, scheduled to take place on October 29, 2025. The company has advised candidates to keep visiting the Recruitment section of their website for further details and updates. The call-letters indicating the date and venue of the Phase-II examination will be available for download shortly.

To download the AO Prelims result 2025, candidates can follow these simple steps:

1. Visit the official website, newindia.co.in
2. Go to the Recruitment section and click on “RECRUITMENT OF ADMINISTRATIVE OFFICERS 2025”
3. Click on the AO result 2025 link
4. The result will appear on the screen
5. Download and take a printout for future reference

Alternatively, candidates can also use the direct link to access the AO Prelims result 2025. The company has advised candidates to regularly check the official website for updates and details regarding the recruitment process. The Main examination is scheduled to take place on October 29, 2025, and candidates are advised to be prepared for the next stage of the selection process. With 550 Assistant Officer posts up for grabs, this recruitment drive offers a great opportunity for candidates to join the New India Assurance Company Limited.

Gallagher has created India’s first pandemic insurance, which utilizes parametric triggers. This insurance was launched by New India Assurance and is reinsured by Munich Re.

The Phoenix Mills Ltd, a leading Indian company, has become the first insured in the country to be covered against business interruption losses due to pandemic or epidemic outbreaks. The policy, which includes loss of revenue and additional expenses, is based on parametric triggers and empowers the company’s various business verticals to maintain operational continuity and financial stability in the face of any unforeseen global health crises. The company’s experience during the last pandemic, which led to zero revenue and substantial fixed costs, prompted them to seek innovative insurance solutions.

Gallagher, a leading risk management and insurance broking firm, structured and placed a tailored risk solution for the Indian market, bridging global reinsurance capacity with local insurance needs. The policy is reinsured by Munich Re’s Epidemic Risk Solutions team, which provides swift and transparent payouts based on predefined triggers. New India Assurance, the country’s largest non-life insurer, has officially issued the first Pandemic Insurance policy for Phoenix Mills Ltd under a Non-Damage Business Interruption (NDBI) package program.

The policy marks a new chapter in innovative risk management for India and provides the company with the assurance that it is better equipped and more resilient to face future pandemic-related disruptions. The ceremonial handover of the policy was attended by a distinguished senior delegation from Munich Re, New India Assurance, Gallagher Insurance Brokers, and Phoenix Mills Ltd, underscoring the strategic significance and collaborative spirit driving this groundbreaking initiative.

The introduction of this policy is a significant step towards addressing the insurance protection gap for epidemic-related risks in India. It is designed to provide swift financial protection when outbreaks disrupt business operations, allowing businesses to recover faster from catastrophic communicable disease outbreaks. The policy combines the power of parametric with innovation to provide a pioneering solution for pandemic risk management in India.

Insurance premium collections rose in August, driven by Bajaj Allianz and New India Assurance.

The Indian general insurance sector experienced modest year-on-year growth in premium collections for August, according to data from the General Insurance Council. However, several major players reported significant sequential declines in premiums compared to July.

ICICI Lombard General Insurance saw a 2.1% year-on-year increase in gross direct premium underwritten, reaching ₹2,182 crore. Nonetheless, its premiums dropped 12% compared to the previous month. New India Assurance reported an 8.7% annual increase, with premiums totaling ₹2,197 crore, but experienced a substantial 47% month-on-month decline, the steepest among major insurers.

Star Health and Allied Insurance’s premium rose 1.9% year-on-year to ₹1,426 crore. In contrast, Go Digit General Insurance achieved a 13.6% annual jump, with premiums reaching ₹738 crore, but slipped 16% on a sequential basis. Bajaj Allianz General Insurance posted the strongest annual growth, with premium collections up 18.8% year-on-year at ₹2063.2 crore.

The declines in premiums for several major insurers may indicate a slowdown in the Indian general insurance sector. The significant drop in premiums for New India Assurance, in particular, may be a cause for concern. Despite the year-on-year growth, the sequential declines suggest that the sector may be experiencing a temporary downturn.

Overall, the data from the General Insurance Council highlights the mixed performance of Indian general insurers in August. While some insurers reported strong annual growth, others experienced substantial sequential declines. The sector’s performance will be closely watched in the coming months to determine if the declines are a one-time phenomenon or a sign of a larger trend. The Indian general insurance sector will need to adapt to changing market conditions to maintain growth and stability.

New India Assurance Co. Ltd., Oman Receives Times of Oman Best Brand in Customer Experience Award

New India Assurance Co. Ltd., Oman, has been awarded the prestigious Times of Oman Best Brand in Customer Experience Award in the insurance category at the Oman CX Awards 2025. This award recognizes the company’s commitment to delivering exceptional service and customer satisfaction across the Sultanate. The award ceremony was attended by prominent figures, including His Highness Sayyid Mohammed Bin Salem Al Said and Mr. Ahmed Essa Al Zadjali, CEO of Muscat Media Group.

Mr. Majid Abdul Rahim Jaffer Al Bahrani, the visionary leader of New India Assurance, Oman, expressed his gratitude to customers and partners for voting for the company. Mr. Gaurav Sharma, Chief Operating Officer of New India Assurance, Oman Operations, received the award on behalf of the company and stated that it is a testament to the exceptional service delivered by the team.

The Oman CX Awards 2025 celebrated excellence across 35 product and service categories, with winners determined through nationwide consumer voting. The event highlighted the critical role customer experience plays in brand reputation and long-term success. New India Assurance has been at the forefront of customer-centric innovations, including the launch of a state-of-the-art Customer Care Centre in December 2024, which offers direct call lines and WhatsApp support to enhance client accessibility and responsiveness.

This recognition comes as New India Assurance celebrates its 50th year of operations in Oman, reflecting the enduring trust and confidence of its customers. The company continues to set industry benchmarks, and this award is a testament to its commitment to delivering exceptional service and customer satisfaction. New India Assurance, Oman, is operated by M/s. Abdul Aziz & Bros LLC, and its services can be found on their official website or by contacting their Customer Care Centre at +968 2483 8800.

The award is a significant achievement for New India Assurance, Oman, and demonstrates the company’s dedication to providing exceptional customer experience. The company’s customer-centric approach has been recognized by its customers and partners, who have voted for it as the Best Brand in Customer Experience under the Insurance category. As the company continues to grow and expand its services, it remains committed to delivering exceptional service and customer satisfaction, setting industry benchmarks, and maintaining the trust and confidence of its customers.

FM asks state-run general insurers to develop innovative products

Finance Minister Nirmala Sitharaman recently reviewed the performance of public sector general insurance companies (PSGICs) and emphasized the need for innovative insurance products tailored to emerging risks. The meeting, attended by top officials from the finance ministry and PSGICs, discussed key performance indicators such as premium collections, insurance penetration, and density. Sitharaman directed the companies to develop products that address new risks, including cyber fraud, and to diversify their portfolios to meet evolving consumer needs.

The review highlighted the importance of robust underwriting practices and portfolio optimization to ensure profitability and financial stability. The companies were instructed to align their combined ratios with global industry benchmarks. The meeting noted that the total premium collected by PSGICs has increased significantly, from Rs 80,000 crore in 2019 to Rs 1.06 lakh crore in 2025. The overall general insurance industry also reported growth, with total premium collections reaching Rs 3.07 lakh crore in FY 2024-25.

Despite the growth, general insurance penetration in India remains relatively low at 1% of GDP, compared to a global average of 4.2% in 2023. Insurance density has improved, increasing from $9 in 2019 to $25 in 2023. Sitharaman stressed the need for PSGICs to improve both penetration and density to provide wider financial protection. The companies have shown a significant turnaround, with all of them becoming profitable again. Oriental Insurance and National Insurance started posting quarterly profits in 2023-24 and 2024-25, respectively, while United India Insurance posted a profit in Q3 of 2024-25 after a gap of 7 years. New India Assurance has consistently maintained its position as a market leader and has been making profits regularly.

The minister’s directives aim to enhance the competitiveness and sustainability of PSGICs, ensuring they remain relevant in a rapidly evolving market. By developing innovative products and improving their underwriting practices, the companies can better address emerging risks and increase insurance penetration in India. The growth of the general insurance industry and the turnaround of PSGICs are positive signs, but there is still a need to improve penetration and density to provide adequate financial protection to the population.

Stock Market Updates for New India Assurance

Recent Updates

Top insurance companies have successfully leveraged technology to revolutionize their approach to customer service, setting a new standard for the industry.

SBI General Insurance has emerged as the top performer in the motor insurance category. The company, which has partnered with 21 original equipment manufacturers (OEMs) for motor insurance, reported a moderate increase in the segment in the financial year 2024. Notably, it settled 2,70,716 motor own damage claims, with over 7,148 claims for four-wheeler private cars being resolved through its “fast lane method,” which allows for spot settlement of minor damages.

According to Naveen Chandra Jha, Managing Director and CEO of SBI General Insurance, both health insurance and motor insurance are under-penetrated markets that offer opportunities for growth. The company’s strong performance in the motor insurance category can be attributed to its strategic partnerships with OEMs and its efficient claims settlement process.

The New India Assurance and ICICI Lombard General Insurance have been jointly ranked second in the motor insurance category. Girija Subramanian, Managing Director and Chairman of The New India Assurance, attributes the company’s strong performance to its long-standing presence across the country, particularly in Tier I-IV towns. The company’s extensive network of agents and intermediaries, including brokers, motor insurance service providers, web aggregators, and insurance marketing firms, has played a crucial role in generating large volumes of business.

However, Subramanian notes that the automobile industry has experienced muted growth in the financial year 2025, with a decline in sales of private cars and commercial vehicles. This has had a negative impact on the company’s business figures, which have only recently started to pick up during the festival season. Despite this, the company remains optimistic about achieving double-digit growth in the motor insurance business by the end of the year. The New India Assurance works with 2,500 garages for cashless claims, which has helped to streamline its claims settlement process and improve customer satisfaction. Overall, the motor insurance category is expected to continue growing, driven by increasing demand for vehicle insurance and the introduction of new products and services by insurers.

NIACL AO prelims result 2025 is available at newindia.co.in. The scorecard PDF can be downloaded directly from the website.

The New India Assurance Company Limited (NIACL) has announced the results of the Administrative Officer (AO) recruitment examination 2025. Candidates who took the Phase 1 (Preliminary) examination on September 14, 2025, can now check their results on the official website, newindia.co.in. Those who have qualified will proceed to the Phase 2 (Mains) examination, scheduled for October 29, 2025.

To check the results, candidates can follow these steps: visit the official website, navigate to the “Recruitment: Administrative Officers 2025” section, click on the “AO Result 2025 (Prelims)” link, and search for their roll number in the result PDF. The PDF can be downloaded and saved for future reference.

For candidates who have qualified, it’s essential to note the important instructions for the mains exam. They must reach the exam center on time, as entry will close 30 minutes before the exam begins. They must also carry a valid government-issued photo ID proof along with their admit card. Additionally, they should avoid carrying restricted items like mobile phones, electronic devices, or notes, as there will be no storage facility for such belongings at the venue.

The call letters for the mains exam will be available for download three to four days before the examination date. Candidates are advised to regularly visit the official website for updates on admit cards, results, and examination instructions. The NIACL AO mains exam is a crucial step in the recruitment process, and candidates must be well-prepared to succeed.

The results of the prelims exam mark an important milestone in the selection process, and candidates who have qualified can now focus on preparing for the mains exam. With the exam scheduled for October 29, 2025, candidates have ample time to revise and practice, increasing their chances of success. By following the instructions and staying updated on the official website, candidates can ensure a smooth and successful examination process.

The government is considering a merger of state-owned general insurance companies.

The Indian government is contemplating a significant move to merge four state-owned general insurance companies into a single entity. The companies in question are New India Assurance, National Insurance, Oriental Insurance, and United India Insurance. The primary objective behind this proposed merger is to create a robust general insurance giant that can effectively compete with private players in the market.

This consolidation is envisioned to mirror the success of the Life Insurance Corporation of India (LIC), which has established itself as a formidable entity in the life insurance sector. By merging these four companies, the government aims to enhance the reach and expansion of general insurance services across the country, potentially leading to increased penetration and accessibility of insurance products for the populace.

According to sources privy to the matter, the discussions regarding the merger are still in their preliminary stages. One of the critical aspects being evaluated is how the General Insurance Corporation (GIC) will manage the crop insurance business under the new structure. This consideration is crucial, as crop insurance is a significant component of general insurance, especially given India’s agrarian economy.

Despite the significance of this development, the Finance Ministry has chosen not to comment on the matter at this juncture. When approached for a response, the ministry did not respond to the email query, suggesting that the discussions are either too premature or sensitive to be publicly disclosed at this point.

The potential merger of these state-owned general insurance companies into a single entity could have far-reaching implications for India’s insurance landscape. It could lead to a more competitive market, improved services, and possibly better premiums for policyholders. However, the success of such a merger would depend on various factors, including the structural and operational integration of the companies, the retention of talent, and the ability to compete effectively with private sector players.

As the Indian government continues to explore this proposal, it will be essential to monitor the developments closely. The creation of a strong, state-owned general insurance giant could be a pivotal moment in the evolution of India’s financial services sector, with potential benefits for both the industry and the insuring public. However, the path ahead will require careful planning, strategic decision-making, and a deep understanding of the complexities involved in merging large and complex organizations.

NIACL AO Result 2025 has been declared and is available at newindia.co.in, a direct link to download the scorecard is provided.

The New India Assurance Company Limited (NIACL) has released the scorecard for its 2025 Administrative Officer (AO) Scale-I recruitment. Candidates who participated in the selection process can now check their individual scores on the official website at newindia.co.in. To access the scorecard, candidates need to log in using their roll number and date of birth.

The NIACL AO recruitment is a significant opportunity for candidates to join a leading government-owned general insurance provider. The company has a strong reputation across the country and is one of the five insurance companies in India fully owned by the government. Founded in 1919 and based in Mumbai, NIACL was nationalized in 1973 and has a strong presence both nationally and internationally.

The official dates for the NIACL AO Exam 2025 have been announced. The Phase-I online exam is scheduled to take place on September 14, 2025. Candidates who pass this phase will be eligible for the Phase-II exam, which is scheduled for October 29, 2025. To check their results, candidates can follow these steps: visit the official website, click on the link for the NIACL AO Result 2025, enter their login details, and submit. The result will be displayed on the screen, and candidates can download or print a copy for their records.

It is essential for candidates to check their results carefully and verify all the details. The NIACL AO recruitment is a competitive process, and candidates who pass the exams will be selected for the Administrative Officer Scale-I position. The company offers a range of benefits and opportunities for career growth, making it an attractive option for candidates looking to join the insurance sector. With the release of the scorecard, candidates can now assess their performance and prepare for the next phase of the recruitment process.

A consumer panel has ruled against an insurance firm, ordering it to make a payout to a car owner in Pune.

The State Consumer Disputes Redressal Commission has upheld a decision in favor of a customer, Mansi Joshi, whose insurance claim for an accident-damaged vehicle was rejected by The New India Assurance Company. The insurance company had rejected Joshi’s claim on the grounds that the vehicle’s license had expired, despite the accident not being caused by the driver’s actions. The Pune District Consumer Disputes Redressal Commission had earlier directed the company to pay the insurance amount along with compensation to Joshi for rejecting her claim.

The accident occurred on March 7, 2013, when Joshi’s vehicle was hit from behind by a tempo, causing it to crash into a divider. Joshi submitted all necessary documents to file an insurance claim, but the company rejected it, stating that her husband, who was allegedly driving the car at the time of the accident, did not hold a valid driving license. However, Joshi contended that she was driving the car at the time of the accident, and since the vehicle was hit from behind, the driver’s license status was irrelevant.

The State Consumer Commission agreed with Joshi’s arguments, citing Supreme Court rulings that support her claim. The commission ruled that the rejection of the insurance claim on the sole ground of an expired vehicle license, when the accident was not caused by the driver’s actions, constitutes a lapse in customer service. The commission directed the insurance company to pay Rs 40,897 for the insurance claim, Rs 5,000 as compensation for physical and mental distress, and an additional Rs 10,000 as appeal costs.

The decision was delivered by State Consumer Commission Presiding Member Milind Sonawane and Member Nagesh Kumbre. The commission’s ruling emphasizes the importance of customer service and the need for insurance companies to consider the circumstances of an accident before rejecting a claim. The decision also highlights the role of consumer commissions in protecting the rights of consumers and ensuring that companies adhere to fair business practices. Overall, the ruling is a significant victory for Joshi and a reminder to insurance companies to prioritize customer service and fairness in their decision-making processes.

Health insurers are struggling financially, even after implementing increases in premium rates.

The Indian health insurance industry is facing a challenging time due to rising medical costs and increasing claims. Despite multiple premium hikes, insurers are struggling to contain losses, with many reporting deteriorating loss ratios. The main factor contributing to this trend is the estimated 14% inflation in medical-related costs, which is outpacing premium increases.

New India Assurance, a state-owned insurer, saw its incurred claims ratio worsen to 109% in Q1 FY26, up from 106% a year ago. The company’s CMD, Girija Subramanian, attributed this to a 4% gap between the 10% cap on premium hikes for senior citizens and the actual inflation rate. ICICI Lombard, another major insurer, reported a rise in its retail health book loss ratio from 72.5% to 74.3% in Q1. However, the company expects to end the year with a loss ratio in the range of 65-70%.

Other insurers, such as Star Health and Niva Bupa, have also reported increases in their loss ratios. Star Health’s incurred claims ratio climbed to 68.5% from 66.9%, while Niva Bupa’s loss ratio moved up to 68% on its retail book. The health segment continues to dominate the general insurance industry, accounting for 40.2% of industry gross premium income.

According to analysts, the medical inflation curve is not uniform across the board, with each insurer facing a different inflation rate depending on its portfolio mix. Public sector undertakings (PSUs), for example, have older policyholder cohorts in their retail book, which require more tertiary care and drive up inflation-linked claims.

The industry is expected to continue facing challenges due to rising medical costs and increasing claims. Insurers will need to carefully manage their portfolios and adjust their pricing strategies to contain losses. As a reliable and trusted news source, it is essential to closely monitor the developments in the Indian health insurance industry and provide updates on the latest trends and challenges.

In conclusion, the Indian health insurance industry is facing significant challenges due to rising medical costs and increasing claims. Insurers must adapt to these changes by adjusting their pricing strategies and managing their portfolios effectively to contain losses. With the health segment dominating the general insurance industry, it is crucial for insurers to find a balance between providing adequate coverage and maintaining profitability. As the industry continues to evolve, it is essential to stay informed about the latest developments and trends.

Four years after the incident, the family of a Bescom lineman has successfully won an insurance claim of Rs 10 lakh.

The family of Basavaraj Muthathi, a 34-year-old lineman who was electrocuted while working on a power line in Tumakuru, has finally received relief from the consumer court after a four-year battle. The II Additional District Consumer Disputes Redressal Commission in Bengaluru has directed New India Assurance Company Ltd to release Rs 10 lakh with 8% interest to Basavaraj’s widow, Rekha, and their two young daughters. The court also awarded Rs 10,000 towards mental agony and litigation costs.

Basavaraj was covered under a group personal accident insurance policy issued by New India Assurance to his employer, Bescom, which provided a sum assured of Rs 10 lakh per employee. After his death on May 11, 2021, his widow submitted a claim form through Bescom, but the insurer failed to process it despite repeated reminders. Rekha was forced to work as a daily-wage labourer to make ends meet and eventually approached the consumer commission in December 2023.

The insurer, New India Assurance, claimed that Basavaraj’s name was not on the insured list submitted by Bescom, and that policy conditions had not been complied with. However, the court found that the insurer’s own records contradicted its defence, as Basavaraj’s name was clearly listed as an insured employee with a sum insured of Rs 10 lakh. The commission concluded that all required documents had been provided and that no other claimant had come forward.

The court’s order stated that the insurer had falsely contended that Basavaraj’s name was not on the list of insured employees. The commission held the insurer guilty of deficiency in service for wrongfully denying the family’s claim. The order brings relief to Rekha and her daughters, who have been struggling to make ends meet since Basavaraj’s death. The case highlights the importance of consumer courts in providing justice to individuals who have been wronged by insurance companies and other service providers.

No other financial tool available in the market can protect customers better than insurance.

The Insurance Institute of India recently held its 70th annual conference and 137th Meeting of the Council in Madurai, where industry leaders discussed the current state of insurance penetration in India. Girija Subramanian, Chairperson and Managing Director of New India Assurance, noted that insurance penetration in India is low, with non-life insurance stuck at 1%. She attributed this to the industry’s failure to keep pace with GDP growth, customer expectations, and the needs of millennials, who form a significant part of the customer base.

Subramanian emphasized the need for the industry to go digital, automate processes, and approach customers through different distribution channels. She also stressed the importance of education and relevance in the industry, citing the need to spread awareness among customers and those who do not understand insurance. According to her, insurance is a vital tool for financial protection, but selling it to customers requires education and awareness.

R. Doraiswamy, Chief Executive Officer and Managing Director of Life Insurance Corporation of India, echoed Subramanian’s sentiments, stating that the way forward for the industry lies in an integrated proactive approach to education and risk management. He highlighted the need for advanced modules on climate risk modeling, geospatial analysis, and integrated training in ethical data use, fair underwriting practices, and corporate governance.

Doraiswamy also emphasized the importance of financial literacy and insurance penetration, suggesting that the institute should launch public-facing educational campaigns to enhance financial literacy and drive insurance penetration. He advocated for the inclusion of courses on artificial intelligence, automated underwriting, and fraud detection in the curriculum, and for fostering a culture of innovation and sustainability to meet the challenges of climate change and evolving customer needs.

The conference also saw the participation of other industry leaders, including Insurance Institute of India Secretary General P. Jaipuria, Chairperson of Madurai Insurance Institute V. Narayanan, and Honorary Secretary of Madurai Insurance Institute G. Seenivasan. Award winners were felicitated at the event, which aimed to promote education, skill development, and financial inclusion in the insurance industry. The conference concluded with a call to action for the industry to adapt to the changing landscape and work towards achieving the goal of insurance for all by 2047, thereby contributing to making India a developed nation.

NIACL AO admit card 2025 has been released, and the download link is available.

The New India Assurance Company Limited (NIACL) has announced the release of hall tickets for the position of Administrative Officers (Generalists and Specialists) at the Scale-I level. Candidates can access their admit cards by visiting the official website at newindia.co.in. The admit cards are now available for download, and applicants are advised to print a copy for future reference.

The Phase-I online examination, which will be conducted in a bilingual format (English and Hindi, except for the English language paper), is scheduled to take place on September 14, 2025. The examination will consist of 100 objective-type questions, totaling 100 marks, and will have a duration of 60 minutes.

For candidates who progress to the next stage, the Phase-II online examination will be held on October 29, 2025. This examination will comprise both objective and descriptive questions. The recruitment drive aims to fill a total of 550 Assistant Officer posts.

To download the AO admit card 2025, candidates can follow these steps:

1. Visit the official website at newindia.co.in
2. Go to the Recruitment section and click on “RECRUITMENT OF ADMINISTRATIVE OFFICERS 2025”
3. Click on the AO admit card 2025 link
4. Enter login details and submit
5. Download the admit card and take a printout for future reference

Alternatively, candidates can use the direct link to access the AO admit card 2025. It is essential for candidates to regularly visit the official website for updates and more detailed information regarding the recruitment process. By downloading their admit cards and staying informed, candidates can ensure they are well-prepared for the upcoming examinations.

New India Assurance Held Liable by Delhi State Commission for Deficiency in Service

The Delhi State Commission, led by Justice Sangita Dhingra Sehgal, has ruled that an insurer cannot reject a claim solely based on late intimation by the insured, as this constitutes a deficiency in service. The case, Mr. Jasrath Vs. New India Assurance Co. Ltd., involved a poor villager who purchased a tractor for agricultural work, financed by the State Bank of India and insured by New India Assurance Co. Ltd. The tractor was stolen, and an FIR was lodged, but the insurer rejected the claim due to delayed intimation.

The complainant had informed the State Bank and the insurer about the theft, submitting necessary documents, but no action was taken. He filed a writ petition, and the court directed the insurer to address his grievance, but it was ignored. The complaint was then filed with the District Consumer Commission, but it was dismissed on technical grounds, citing lack of jurisdiction. The complainant appealed to the State Commission of Delhi, which observed that the key issue was whether the District Commission erred in dismissing the case due to delayed intimation.

The State Commission referred to similar cases, such as Beena Acharya vs. Manager, Oriental Insurance Co. Ltd. and Oriental Insurance Co. Ltd. vs. Brahmanand Javvadi, and noted that delayed intimation to the insurer does not warrant total rejection of claims if the FIR is filed within a reasonable time and other conditions are met. The Commission held that the claim should not be entirely repudiated and awarded the complainant the insurance claim on a non-standard basis.

The Commission directed the insurer to pay 50% of the Insured Declared Value, setting aside the District Commission’s order and allowing the appeal. This ruling emphasizes that insurers cannot reject claims solely based on late intimation, and that the occurrence of the insured event, in this case, the theft of the tractor, is the primary consideration. The Commission’s decision provides relief to the complainant, who had been struggling to receive payment under the policy despite having valid insurance. The case highlights the importance of considering the circumstances of each case and not rejecting claims based on technical grounds alone.

State-owned Insurers Achieve Profit of Rs 1,066 Cr in Q3

India’s public sector general insurance companies (PSGICs) have achieved a significant financial turnaround in the third quarter of 2024-25, posting a combined profit of Rs 1,066 crore. This turnaround is attributed to various reforms implemented by the finance ministry, including regular monitoring based on key performance indicators. The government had infused a total capital of Rs 17,450 crore in these companies between 2019-20 and 2021-22 to enable them to undertake structural reforms and enhance operational efficiencies.

All four PSGICs, namely New India Assurance Company Ltd (NIACL), Oriental Insurance Company Ltd (OICL), National Insurance Company Ltd (NICL), and United India Insurance Company Ltd (UIICL), have become profitable, with NIACL consistently maintaining its position as a market leader. United India Insurance Company Ltd posted a profit in Q3 of 2024-25 after a gap of seven years, while OICL and NICL started posting quarterly profits from Q4 of 2023-24 and Q2 of 2024-25, respectively.

The reforms have led to improved risk-management practices, loss-control initiatives, adoption of technology, development of new products, better customer services, and diversification of portfolio. As a result, the PSGICs have turned around from combined losses of over Rs 10,000 crore in 2022-23 to a combined profit of Rs 1,066 crore in Q3 of 2024-25. New India Assurance Company recorded a net profit of Rs 353 crore for the third quarter, although this represents a 51% drop from the previous year.

The public sector insurance companies remain committed to maintaining this positive trajectory and are rolling out ongoing strategic measures and new initiatives to further strengthen their financial stability and improve customer services. They aim to offer high-quality insurance products and services, ensuring long-term sustainability and enhancing customer experience, while achieving growth. The ultimate goal is to achieve ‘Insurance for All’ by 2047, underscoring the government’s commitment to creating strong and competitive PSGICs.

New India Assurance and Tata AIG are likely to handle the insurance claims for the Air India crash.

A recent plane crash involving an Air India Boeing 787-8 Dreamliner has raised questions about the insurance coverage of the aircraft and its passengers. According to reports, Air India has secured a total insurance cover of $20 billion for its fleet, which includes over 300 aircraft. The annual premium for this insurance is around $30 million, despite the insured amount doubling from $10 billion to $20 billion compared to the previous year.

New India Assurance and Tata AIG are expected to be the main Indian insurers for the crashed plane. However, Indian insurance companies typically only keep a small portion of the risk, with most of it being passed on to global reinsurance firms. In this case, around 5% of the total insurance claim is likely to be passed on to India’s state-owned reinsurer GIC Re, while the rest will be handled by international reinsurers such as AIG London.

There are two types of insurance payouts expected in this case: hull insurance and passenger liability. Hull insurance refers to the compensation paid for the aircraft itself, which is expected to be between $200 million and $300 million. Passenger liability, on the other hand, refers to the insurance paid for loss of life, injuries, or baggage damage to passengers. This is expected to cross $500 million, depending on factors such as the passenger’s age, job, and the outcome of legal cases filed by their families.

The final payout will depend on detailed assessments, passenger profiles, and legal proceedings. Under the Montreal Convention and India’s Carriage by Air Act, airlines are legally required to pay compensation to families of passengers who die or suffer serious injuries. A similar case was seen in 2020 when an Air India Express Boeing 737 crashed during landing in Kozhikode, resulting in a total insurance payout of $38 million to passengers under liability coverage.

The insurance claim process is expected to be complex, involving multiple parties and regulations. The lead reinsurer, AIG London, will play a significant role in handling the claim, along with Indian insurance companies and reinsurers. The crash highlights the importance of insurance coverage in the aviation industry, where the risk of accidents and losses is high. As the investigation into the crash continues, the insurance payouts will be closely watched, and the final amounts will depend on various factors, including the cause of the crash and the severity of the damages.

NIACL AO Recruitment 2025: The last date to apply for 550 Administrative Officers posts is tomorrow.

The New India Assurance Company Limited (NIACL) is set to close the registration process for Administrative Officer (AO) posts tomorrow, August 30, 2025. Interested candidates can apply through the official website of NIACL at newindia.co.in. The recruitment drive aims to fill 550 AO positions, and candidates who wish to apply can find the direct link to register on the website.

To apply, candidates need to follow a series of steps. Firstly, they need to visit the official website and click on the “careers” link on the home page. This will direct them to a new page where they can find the “apply online” link. Candidates then need to enter their registration details, including name, contact details, and email ID, to generate a provisional registration number and password.

Once registered, candidates can fill out the application form and make the payment of the application fee. The fee is ₹100/- for SC/ST/PwBD category candidates and ₹850/- for all other candidates. Payment can be made using various methods, including debit cards, credit cards, internet banking, and mobile wallets.

The selection process for NIACL AO Recruitment 2025 will consist of two phases. The Phase 1 online exam is scheduled to take place on September 14, 2025, while the Phase 2 online exam will be held on October 29, 2025. Candidates are advised to keep a hard copy of their application form for future reference.

It is essential for candidates to note that the registration process will close tomorrow, and no applications will be accepted after the deadline. Therefore, interested candidates should apply as soon as possible to avoid missing the opportunity. For more information and details about the recruitment process, candidates can visit the official website of NIACL. The direct link to apply for NIACL AO Recruitment 2025 is available on the website, and candidates can access it to register for the exam.

India’s largest general insurance company is deemed ‘too big to fail’, yet it struggles to generate profits.

New India Assurance has been designated as a “Domestic Systemically Important Insurer” (D-SII) by regulators for the fifth consecutive year, since 2019. This title is also held by the State Bank of India and LIC, indicating that these entities are crucial to the country’s financial stability. However, New India Assurance has been operating at a loss, with a combined ratio of 117% since 2015, meaning that for every Rs 100 earned in premiums, it has spent Rs 117 on claims and expenses.

This is a concern as a combined ratio above 100% indicates that the insurer is not making money from underwriting. While New India Assurance does generate investment income, its chronic underpricing of risk has led to sustained losses. The company has been in operation since 1919 and insures a wide range of assets, including government hospitals, oil rigs, and industrial accidents. As a state-owned behemoth, it is ubiquitous and plays a critical role in the country’s financial system.

The D-SII designation is not a reward for excellence, but rather a recognition of the company’s scale and systemic exposure. The Insurance Regulatory and Development Authority (Irdai) assigns this designation to firms that are too big and complex to fail without causing collateral damage. New India Assurance’s financial struggles are not unique, as its public-sector peers, such as United India Insurance, have even higher combined ratios, averaging 129% over the past decade.

Despite its financial challenges, New India Assurance continues to operate, and its importance to the country’s financial system cannot be overstated. The company’s ability to insure a wide range of assets and its sheer scale make it a critical component of the financial infrastructure. However, its sustained losses and high combined ratio raise concerns about its long-term viability and the potential impact on the broader financial system. As a systemically important insurer, New India Assurance’s financial health is closely monitored by regulators, and efforts are likely being made to address its financial challenges and ensure its continued stability.

PSU General Insurers Witness Sharp Improvement in Performance

The public sector general insurance companies (PSGICs) in India have shown a significant improvement in their performance, according to a review meeting chaired by Finance Minister Nirmala Sitharaman. The total premium collected by these companies has increased from approximately ₹80,000 crore in 2019 to nearly ₹1.06 lakh crore in 2025, indicating a marked improvement in their business metrics. All four public sector general insurers, including Oriental Insurance Company Ltd., National Insurance Company Ltd., United India Insurance Company Ltd., and New India Assurance Company Ltd., have returned to profitability.

The review meeting highlighted that Oriental Insurance Company Ltd. and National Insurance Company Ltd. started posting quarterly profits from Q4 of FY 2023-24 and Q2 of FY 2024-25, respectively. United India Insurance Company Ltd. recorded a profit in Q3 of FY 2024-25, marking a return to profitability after a gap of seven years. New India Assurance Company Ltd., the market leader among the four, has consistently posted profits.

Despite this progress, the general insurance penetration in India remains low, at 1% of GDP, compared to the global average of 4.2% in 2023. However, insurance density has shown steady growth, increasing from $19 in 2019 to $25 in 2023. The Finance Minister emphasized the need for PSGICs to enhance both penetration and density to provide broader financial protection to the population.

The review meeting also presented a five-year analysis of the health insurance segment, which showed sustained premium growth across private insurers, standalone health insurers, and PSGICs. The incurred claims ratios, which had spiked during the COVID-19 pandemic in FY21, have since moderated. By FY24, the ratios had declined to 103% for PSGICs, 89% for private insurers, and 65% for standalone health insurers. This indicates that the health insurance segment is becoming more stable and profitable for insurers.

Overall, the review meeting highlighted the significant turnaround in the performance of PSGICs and the need for them to continue to improve their business metrics and provide broader financial protection to the population. The growth in the health insurance segment is also a positive sign, indicating that the insurance industry is becoming more stable and profitable. However, there is still a long way to go to achieve higher insurance penetration and density in India.

New India Assurance is set to launch a parametric insurance product for climate risks later this month.

New India Assurance, a state-owned insurance company, is set to launch a parametric insurance product this month to provide financial protection to its retail and business customers against climate-related risks. The product, which has been registered with the Insurance Regulatory and Development Authority of India (IRDAI), will offer a safety net against losses arising from calamities such as heavy rainfall, high-speed winds, and floods or droughts.

According to Girija Subramanian, Chairman and Managing Director of New India Assurance, the parametric insurance product is a “use and file” product, which allows for quicker claim settlement based on pre-defined parameters. The payout will be triggered when certain thresholds are breached, which will be measured using publicly available data such as declarations from the India Meteorological Department (IMD). This climate-driven approach will enable faster claim settlement, providing relief to policyholders affected by climate-related uncertainties.

The product will cover climate-related risks that affect daily livelihoods, employment generation, and other aspects of life. Subramanian noted that climate change has a wide-ranging impact, and this product is designed to provide financial protection against such uncertainties. The launch of the parametric insurance product is expected to take place by the end of this month.

In a separate development, New India Assurance reported a 2% drop in net profit to Rs 347 crore for the fourth quarter ended March 2025, compared to Rs 354 crore in the same quarter of the previous fiscal year. The company’s total income, however, rose to Rs 10,966 crore in the latest quarter, up from Rs 10,849 crore in Q4FY24. For the full fiscal year 2024-25, the company reported a 12.49% drop in net profit to Rs 988 crore, compared to Rs 1,129 crore in FY24.

The introduction of the parametric insurance product is a significant move by New India Assurance, as it seeks to provide innovative solutions to mitigate the impact of climate-related risks on its customers. With the product set to launch soon, the company is well-positioned to cater to the growing demand for climate-resilient insurance solutions in the country.

13 years later, woman emerges victorious in Mediclaim case for knee surgery; insurer ordered to pay ₹3 lakh

A Nainital resident, Neelam Mehrotra, has finally received relief from the state consumer commission 13 years after her knee surgery claim was denied by United India Insurance Co Ltd (UIICL). The commission reversed a 2016 district commission order and directed UIICL to pay Mehrotra ₹1.5 lakh for the claim, ₹1 lakh for mental distress, and ₹50,000 in litigation costs.

Mehrotra had undergone knee surgery in July 2012, after informing UIICL in advance, and submitted bills totaling ₹3.5 lakh for reimbursement. However, the insurer denied her claim, citing that she had not completed the mandatory four-year waiting period for pre-existing conditions. The insurer claimed that Mehrotra’s policy was a fresh one, not a ported one, making her ineligible for knee replacement coverage.

However, Mehrotra had previously held a Mediclaim policy with another insurer, New India Assurance Co Ltd, since 2005, and had ported her policy to UIICL under Insurance Regulatory and Development Authority (IRDAI) rules. The state commission found that this earlier coverage had not been properly accounted for, and that IRDAI’s portability provisions had been followed.

The commission examined documents and concluded that the district commission had incorrectly dismissed Mehrotra’s complaint without valid justification. The commission ruled that Mehrotra had fully proved the deficiency on the part of UIICL beyond any reasonable doubt, and allowed her appeal. UIICL has been directed to pay Mehrotra the claimed amount, compensation, and litigation expenses within one month.

The commission’s order is a significant victory for Mehrotra, who had been fighting for her rightful claim for over a decade. The ruling highlights the importance of properly accounting for previous insurance coverage and following IRDAI’s portability provisions. It also serves as a reminder to insurance companies to carefully review and process claims, rather than relying on technicalities to deny them.

IRDAI takes action against health insurance claim lapses, targets 8 insurance companies: Report

The Insurance Regulatory and Development Authority of India (IRDAI) has conducted inspections at eight general insurance companies, including New India Assurance, ICICI Lombard General Insurance, and HDFC ERGO General Insurance, among others. The inspections aimed to review adherence to the Health Master Circular, a directive that streamlines health insurance processes. However, the regulator identified notable shortcomings in health claim practices, including inadequate adherence to the master circular, claim rejections, unwarranted deductions, and delayed settlements.

The affected companies, which include both private and public sector insurers, may face regulatory actions, including enforcement actions, financial penalties, and requiring insurers to refund amounts to affected policyholders with applicable interest. The IRDAI’s inspection is one of the most extensive examinations in the health insurance sector this year, highlighting the need for insurers to improve their service and address consumer complaints related to claim processing.

In response to the identified lapses, New India Assurance clarified that the regulatory reviews aim to strengthen operational standards and compliance across the insurance sector. The insurer emphasized its adoption of the Master Circular and highlighted the corrective actions taken, including simplifying the Customer Information Sheet and implementing a product management panel member on the Claims Review Committee.

Similarly, ICICI Lombard noted that the IRDAI’s inspections focused on sector-wide challenges in implementing new health-related guidelines and confirmed its robust compliance and governance standards. The inspections and subsequent actions demonstrate the regulator’s commitment to ensuring adherence to regulatory standards and protecting consumer rights. The IRDAI’s stringent approach may lead to significant implications for the insurers involved, affecting their compliance records and service standards.

The review highlights ongoing challenges insurers face in maintaining compliance and ensuring efficient service delivery. The IRDAI’s oversight aims to safeguard consumer interests and ensure that insurers adhere strictly to the guidelines set forth in the Health Master Circular. As the insurance sector continues to grow, the regulator’s efforts to enforce compliance and improve service standards will be crucial in maintaining consumer trust and confidence in the industry.

Air India plane crash: Insurance claim to exceed $120 million, set to be costliest for Indian aviation

The recent crash of an Air India flight in Ahmedabad is expected to result in one of the costliest aviation insurance claims in Indian history, with estimated claims exceeding $120 million. The insured value of the aircraft, known as the hull loss, is expected to be around $80 million, while passenger liability compensation could add an additional $30-50 million. However, the total liability payout could be significantly higher, potentially exceeding $100 million, due to the presence of several high-net-worth individuals on board.

The aircraft was covered under a global reinsurance program, with most of the risk ceded to international reinsurers. Indian insurers, including Tata AIG, New India Assurance, and National Insurance, retained less than 10% of the risk. State-owned reinsurer GIC Re has a 5% stake in the reinsurance treaty and will see a claim of around $4.1 million.

The incident is expected to trigger claims under both the hull and liability sections of the insurance policy, due to the total loss of the aircraft and the fatalities. This will likely affect multiple reinsurers, as airline fleet policies are often placed on a facultative basis involving several participants. According to Ramaswamy Narayanan, CMD of GIC Re, “Today’s incident… is expected to trigger claims under both the hull and liability sections due to the total loss of the aircraft and the fatalities.”

Historically, Indian carriers have witnessed few major accidents, with the most notable being the 2010 crash of a Boeing 737 in Mangalore, which resulted in insurance payouts of around $60-70 million. The current incident is expected to surpass this amount, making it one of the biggest-ever claims involving an Indian airline. Sourav Biswas, aviation business head at Alliance Insurance Brokers, noted that “This would be one of the biggest-ever claims involving an Indian airline.”

The crash is also likely to harden reinsurance rates across the board, as aviation insurance is a global pool and any large loss in one part of the world impacts pricing everywhere. According to a senior reinsurance executive, “This will affect renewals next year… Aviation rates may go up globally, and more so in markets like India where loss ratios have otherwise been benign.”

Tata AIG, the lead insurer for Air India, is closely monitoring the situation, with a spokesperson stating that the company is working to assess the impact of the incident. Air India’s liability limit is up to $1.5 billion, and there could be around $250,000 per passenger potential liability for bodily injury or bodily injury leading to death. The incident is a significant reminder of the importance of aviation insurance and the potential risks involved in air travel.

New India Assurance is mapping a robust roadmap for the future of Micro, Small, and Medium Enterprises (MSMEs) by providing them with comprehensive insurance solutions, thereby ensuring their stability and continued growth in an increasingly uncertain business environment.

On the occasion of ET World MSME Day, Girija Subramanian, Chairman and Managing Director of The New India Assurance Co. Ltd. (NIA), discussed the critical role of her company in protecting India’s micro, small, and medium enterprises (MSMEs) through inclusive and tech-forward insurance solutions. With economic volatility, climate change, and digital transformation reshaping the business landscape, NIA is responding with innovative products to ensure MSMEs thrive.

One of the pressing concerns for MSMEs is climate risk, and NIA has launched products like Nishchit Suraksha, which offers immediate payouts based on pre-defined triggers such as rainfall thresholds and temperature spikes, without the need for traditional loss assessments. This parametric insurance provides instant cash flows, enabling seamless business continuity and better financial resilience, especially for MSMEs with limited cash reserves.

Subramanian highlighted the growing shift towards AI-driven credit rules and digital lending, but also noted the lack of awareness among MSMEs about specific insurance programs that can help them mitigate risks. To address this, NIA is exploring partnerships with credit guarantee platforms and fintechs to offer embedded insurance, which bundles insurance with working capital loans, reducing the risk of credit default.

NIA is also introducing customer information sheets, simplified policy language, and targeted awareness drives to tackle trust and awareness deficits among MSMEs. The company is tailoring products for different sub-segments within the MSME ecosystem, such as medium enterprises and women entrepreneurs, and distributing them through retail agents and partner networks.

Subramanian emphasized that 2025 is NIA’s ‘Year of SME’, with a focus on prioritizing MSME clients, especially those who have never been insured before. The company aims to increase insurance penetration, which has stagnated at around 1% for years, and create tailored underwriting models and products that match the risk profiles and scale of MSMEs.

In conclusion, the ET MSME Day fireside chat underscored the importance of insurance for small businesses, which is no longer a luxury or afterthought, but a necessity. By aligning its strategies with emerging risks, technologies, and policy reforms, NIA is helping transform India’s vibrant MSME sector into a more resilient engine of growth. As Subramanian aptly concluded, “Insurance can no longer be viewed as an optional expense. It’s a strategic investment in business continuity.”

Public Sector General Insurance Firms Report ₹1,066 Crore Profit in Q3 FY 2024-25: Finance Ministry

The Indian Public Sector General Insurance Companies (PSGICs) have reported a significant turnaround in their financial performance, achieving a profit of Rs. 1,066 crore in the third quarter of the financial year 2024-25. This marks a notable improvement from the collective loss of over Rs. 10,000 crore reported in 2022-23. The four PSGICs – Oriental Insurance Company Ltd. (OICL), National Insurance Company Ltd. (NICL), United India Insurance Company Ltd. (UIICL), and New India Assurance Company Ltd. (NIACL) – have all contributed to this turnaround.

OICL and NICL have started reporting quarterly profits, with OICL achieving profitability in the fourth quarter of FY 2023-24 and NICL in the second quarter of FY 2024-25. UIICL has also achieved profitability in Q3 FY 2024-25, its first profitable quarter in seven years. NIACL, on the other hand, has consistently remained profitable and continues to dominate the market.

The government has played a crucial role in revitalizing the PSGICs by implementing strategic reforms and introducing performance-based monitoring systems. A total capital infusion of Rs. 17,450 crore was provided to these companies between 2019-20 and 2021-22 to support structural improvements, enhance operational efficiency, and restore financial stability.

The key factors contributing to this financial turnaround include improved risk management practices, adoption of advanced technologies, effective loss control measures, diversification of products, and enhanced customer service. The PSGICs have been able to reduce their losses and achieve profitability through these efforts.

The achievement of profitability by the PSGICs is a significant development, indicating a positive trend in the Indian insurance sector. The government’s support and the companies’ efforts to improve their operations and services have paid off, and the sector is expected to continue to grow and stabilize in the coming years. The PSGICs’ turnaround is a testament to the effectiveness of strategic reforms and performance-based monitoring systems in improving the financial performance of public sector enterprises.

Public sector general insurance companies collected a total premium of Rs 1.06 lakh crore in the fiscal year 2024-25.

The Indian government has reported a significant increase in the total premium collected by public sector general insurance companies (PSGICs) over the past few years. The total premium collected by PSGICs has risen from around Rs 80,000 crore in FY19 to nearly Rs 1.06 lakh crore in FY25. The overall general insurance industry has also experienced growth, with total premium collections reaching Rs 3.07 lakh crore in FY2024-25.

Finance Minister Nirmala Sitharaman recently reviewed the performance of PSGICs, including premium collections, insurance penetration, and density, and incurred claims ratios. The meeting was attended by senior officials from the Finance Ministry and the managing directors of various PSGICs. While general insurance penetration in India remains relatively low at 1% of GDP, insurance density has improved, increasing from $9 in 2019 to $25 in 2023.

The Finance Minister emphasized the need for PSGICs to improve both penetration and density to ensure wider financial protection. Officials presented a five-year analysis of the health insurance segment, showing consistent premium growth across private insurers, standalone health insurers, and PSGICs. The incurred claims ratios, which had peaked during the Covid-19 pandemic, have since declined.

The PSGICs have witnessed a significant turnaround, with all of them becoming profitable again. Oriental Insurance Company Ltd. and National Insurance Company Ltd. started posting quarterly profits, while United India Insurance Company Ltd. posted a profit after a gap of 7 years. New India Assurance Company Ltd. has consistently maintained its position as a market leader and has been making profits regularly.

The Finance Minister emphasized the urgent need for digital transformation across all PSGICs to improve service delivery and efficiency. This includes the adoption of AI-driven claim settlement systems and leveraging advanced data analytics and artificial intelligence to develop precise pricing models and efficient claims modeling. The minister believes that this is essential for improved risk assessment and long-term sustainability. Overall, the PSGICs are on a path of growth and improvement, and the government is pushing for further digitalization and innovation to enhance their performance.

NIACL Apprentice Recruitment 2025: Registration starts for 500 vacancies, check details.

The New India Assurance Company Limited (NIACL) has commenced its online application process for recruiting 500 apprentices. Interested candidates can apply on the official website, newindia.co.in, until June 20, 2025. To be eligible, candidates must have a bachelor’s degree in any field from a recognized university or hold equivalent qualifications, and must have graduated on or after April 1, 2021. The age limit for applicants is between 21 and 30 years old as of June 1, 2025.

The selection process will be based on an online written examination, which is tentatively scheduled to take place on July 26, 2025. Those who clear the exam and subsequent rounds will undergo a structured apprenticeship training program in the insurance sector, earning a stipend of Rs 9,000 per month. The apprentices will be assigned to various offices of the company under the territory of a particular state, based on the company’s needs and availability of seats.

To apply, candidates must visit the official website and register using a valid email ID and mobile number. They must then fill out the application form, upload required documents, and pay the application fee. The application fees vary based on category, with general and OBC candidates paying Rs 944, women candidates paying Rs 708, SC/ST candidates paying Rs 708, and PwBD candidates paying Rs 472.

The vacancy details are as follows: SC (61), ST (30), OBC (110), EWS (39), and General (260), totaling 500 positions. Candidates are advised to carefully read the official notice and follow the steps to apply. The online application process is now open, and candidates are encouraged to apply before the deadline. The apprenticeship program offers a valuable opportunity for candidates to gain experience and training in the insurance sector, and interested candidates should not miss this chance to apply.

Overloading Cannot Be Considered A Fundamental Breach Of Insurance Policy, NCDRC Rules In Favour Of Insured, Orders Bharti Axa To Pay Partial Amount

The National Consumer Disputes Redressal Commission (NCDRC) has ruled in favor of a complainant, K. Subbulakshmi, in a case against Bharti Axa General Insurance Company. The complainant’s Eicher Van was insured with the company, but when the vehicle was involved in an accident, the insurance company repudiated the claim due to overloading. The company claimed that the vehicle was carrying 11.2 tonnes of load, exceeding the permitted capacity of 9.2 tonnes.

The complainant filed a consumer complaint before the District Consumer Disputes Redressal Commission, Coimbatore, which was dismissed. The complainant then filed a first appeal before the State Consumer Disputes Redressal Commission, Tamil Nadu, which directed the insurance company to disburse Rs. 2,51,723/- to the complainant. The insurance company filed a revision petition before the NCDRC, which was heard by a bench consisting of AVM J. Rajendra and Mr. Justice Anoop Kumar Mendiratta.

The NCDRC referred to a Supreme Court judgment, Ashok Kumar vs New India Assurance Co. Ltd., which held that only a fundamental breach of policy terms can justify a full repudiation of a claim. The NCDRC observed that the vehicle was duly registered and had a valid insurance policy at the time of the accident, and that the driver had a valid driving license. The only contention between the parties was regarding the carrying capacity of the vehicle.

The NCDRC held that overloading of the vehicle does not constitute a fundamental breach, and therefore, the insurance company was liable to pay 75% of the assessed amount on a non-standard basis. The commission directed the insurance company to pay Rs. 1,88,792 (75% of the assessed amount) along with 7% interest per annum from the date of repudiation till the date of final payment, within two months from the date of the order. If the payment is delayed, the simple interest will increase to 10% per annum.

This judgment sets a precedent for insurance companies, emphasizing that overloading of a vehicle does not necessarily constitute a fundamental breach of policy terms, and that insurers may still be liable to pay a portion of the claim amount even if the vehicle is overloaded at the time of the accident. The NCDRC’s decision is a significant victory for consumers, as it ensures that insurance companies do not unfairly repudiate claims based on minor breaches of policy terms.

Which Insurance Company Has the Highest Claim Approval Rate? Find Out the Best Performers in This Report

When purchasing insurance, individuals trust that their insurance companies will provide financial support in times of need. However, a recent report by the Insurance Brokers Association of India (IBAI) revealed that the claim-to-settlement ratio in India dropped from 87% in FY22 to 86% in FY23. This means that out of all the claims filed, 86% were successfully settled, while 14% were rejected. The report compiled data from insurance providers to help individuals make informed decisions when buying insurance policies.

The claim-to-settlement ratio is a crucial metric that measures the number of claims settled compared to the total number of claims filed. The insurance regulator, IRDAI, requires insurance companies to publish their settlement and rejection statistics on their websites. The report found that the claims repudiation rate increased to 6% for general insurance, which encompasses health, fire, motor, and marine cargo coverage.

Some insurance companies performed better than others in terms of claim settlement ratios. Private insurance companies such as HDFC Ergo, Future Generali, Aditya Birla Health, and Shriram had fewer claims rejections. New India Assurance, a public sector insurer, had the lowest claims rejection ratio at 0.2%. In the health insurance sector, New India Assurance had a claim settlement ratio of 95%, while Aditya Birla Health achieved a claim settlement ratio of 95% among independent health insurers.

The report also highlighted that insurance coverage in India is limited, with a penetration rate of 30% compared to developed nations like the US, where it exceeds 90%. The high tax on insurance premiums, at 18%, is a significant factor contributing to limited coverage. To avoid last-minute claim rejections, policyholders must be transparent about their medical history and provide necessary documents.

The IBAI report provides valuable insights for individuals buying insurance policies. It emphasizes the importance of choosing an insurance company with a good claim settlement ratio and being transparent about medical history to avoid claim rejections. By making informed decisions, individuals can ensure that their insurance policies provide the necessary financial support in times of need. Overall, the report highlights the need for increased insurance penetration and awareness in India, as well as the importance of transparency and careful planning when purchasing insurance policies.

Bank of India has formed a strategic partnership with New India Assurance to drive insurance growth.

On March 24, 2025, Bank of India, a leading public sector bank, and New India Assurance Co. Ltd. (NIACL), India’s premier insurance company, formed a strategic partnership. The partnership aims to provide a wide range of general insurance products to Bank of India’s customers. With this collaboration, customers will have access to various insurance solutions, including health, motor, personal accident, home, and commercial insurance products offered by NIACL.

According to Shri Rajneesh Karnatak, MD & CEO of Bank of India, the partnership is a significant step forward in offering comprehensive insurance solutions under one roof. Ms. Girija Subramanian, Chairman-cum-Managing Director of NIACL, expressed confidence that the partnership will enhance insurance penetration for Bank of India customers and provide them with quality service and protection.

The partnership between Bank of India and NIACL is a powerful alliance in India’s bancassurance ecosystem. Bank of India has an extensive network of over 5,200 branches across the country, while NIACL brings over 100 years of experience in the general insurance sector. This collaboration is expected to leverage the strengths of both institutions to provide customers with a wide range of insurance products and services.

The partnership is a win-win for both parties, as it will enable Bank of India to offer its customers a broader range of financial products and services, while NIACL will gain access to a large customer base and expand its reach. The collaboration is also expected to contribute to the growth of the insurance sector in India by increasing insurance penetration and providing customers with more choices and better services.

Overall, the partnership between Bank of India and NIACL is a significant development in the Indian banking and insurance industry. It is expected to bring benefits to customers, improve insurance penetration, and contribute to the growth of the sector. With their combined strengths and expertise, Bank of India and NIACL are well-positioned to provide customers with high-quality insurance products and services.

₹1.06 Lakh Crore Premium Collected By Public Sector Insurance Firms, FM Sitharaman Reviews Premium Collections

The total premium collected by public sector general insurance companies (PSGICs) has increased significantly, rising from around Rs 80,000 crore in FY19 to nearly Rs 1.06 lakh crore in FY25. The overall general insurance industry has also reported growth, with total premium collections reaching Rs 3.07 lakh crore in FY2024-25. This growth was reviewed by Finance Minister Nirmala Sitharaman in a meeting with PSGICs, where she discussed key performance indicators such as premium collections, insurance penetration, and density, and incurred claims ratios.

Despite the growth, general insurance penetration in India remains relatively low, at 1% of GDP, compared to a global average of 4.2% in 2023. Insurance density has, however, improved, increasing from $9 in 2019 to $25 in 2023. The Finance Minister emphasized the need for PSGICs to work towards improving both penetration and density to ensure wider financial protection.

The meeting also discussed the health insurance segment, which has shown consistent premium growth across private insurers, standalone health insurers, and PSGICs. Incurred claims ratios, which had peaked during the Covid-19 pandemic, have since declined. By FY24, these ratios had moderated to 103% for PSGICs, 89% for private insurers, and 65% for standalone health insurers.

The PSGICs have also witnessed a significant turnaround, with all of them becoming profitable again. Oriental Insurance Company Ltd. and National Insurance Company Ltd. started posting quarterly profits, while United India Insurance Company Ltd. posted a profit after a gap of 7 years. New India Assurance Company Ltd. has consistently maintained its position as a market leader and has been making profits regularly.

The Finance Minister emphasized the urgent need for digital transformation across all PSGICs to improve service delivery and efficiency. This includes the adoption of AI-driven claim settlement systems and the use of advanced data analytics and artificial intelligence to develop precise pricing models and efficient claims modeling. The minister believes that this is essential for improved risk assessment and long-term sustainability. Overall, the meeting highlighted the need for continued growth and improvement in the general insurance industry, particularly in terms of penetration, density, and digital transformation.

NIACL Assistant Mains admit card 2025 out; exam to be held in March

The New India Assurance Company Limited (NIACL) has announced the release of the Assistant Phase II online examination admit card for the year 2024. Candidates who are eligible to take the exam can download their hall tickets from the official website, newindia.co.in. The main examination is scheduled to take place on March 2 and will last for two hours. The exam will consist of 200 questions, worth 250 marks, and will have a penalty of 1/4th of the marks assigned to each question for incorrect answers.

All tests, except for the English Language section, will be available in both English and Hindi. The recruitment drive aims to fill 500 Assistant posts, and candidates who have been shortlisted for the main exam can download their admit cards by following the steps outlined on the official website. To download the admit card, candidates must visit the official website, navigate to the Recruitment section, and click on the link for the Mains admit card 2024. They will then need to enter their login details and submit them to access and download their admit card.

It is essential for candidates to download and print their admit cards, as they will need to present them at the examination center on the day of the exam. The official notification and list of shortlisted candidates can also be found on the website. Candidates are advised to visit the official website for more detailed information and to stay updated on the recruitment process. A direct link to the Assistant Main admit card is also available for easy access. With the release of the admit cards, candidates can now prepare for the main exam, which will take place on March 2, and take the next step towards filling the 500 available Assistant posts.

Mumbai man triumphs over insurance firm after 8-year battle, receives ₹16.5-lakh claim

A 49-year-old Mumbai man, Chetan Tolia, has finally received ₹16.5 lakh in insurance compensation eight years after a road accident left him blind in one eye. The accident occurred in Hyderabad in 2017, and Tolia underwent multiple surgeries, including a failed corneal graft and treatment for retinal detachment. Despite his vision in his left eye being declared permanently and irreversibly lost, the insurer, The New India Assurance Company Limited, initially paid him only ₹4.5 lakh, citing a certificate from J J Hospital that mentioned “30% disability”.

The insurer claimed that this indicated only partial vision loss, justifying a reduced payout. However, the 30% figure referred solely to impairment in the affected eye, not total visual capacity. The certificate described a “complete mobile retinal detachment” and noted the condition as “permanent, non-progressive and not likely to improve”. Despite this, the insurer treated the percentage as a reflection of overall disability, overlooking the absence of any assessment of binocular vision or functional impairment.

Tolia’s case highlights the emotional and legal toll that many policyholders face when dealing with insurance companies. He appealed multiple times to the company’s grievance cell and the insurance ombudsman but got no relief. It was only in April 2025 that the District Consumer Disputes Redressal Commission, Mumbai Suburban Additional, finally ruled in his favor, ordering the insurer to pay ₹16.5 lakh with 6% interest from 2017, plus ₹35,000 for mental agony and litigation costs.

Experts say that Tolia’s case underscores the need for reform in how insurers assess disability and settle claims. There is a lack of standardized guidelines and independent medical arbitration, which allows insurers to act as both assessor and adjudicator. This can lead to misuse of medical terminology and outdated assessment criteria, resulting in the rejection of valid claims. The Insurance Regulatory and Development Authority of India (IRDAI) must step in with clearer enforcement policies, penalties for bad-faith denials, and transparent communication practices to protect policyholders.

Tolia’s case has reignited calls for stronger regulation of India’s private health insurance sector. There is a troubling trend of insurers rejecting valid claims by misusing medical terminology and outdated assessment criteria. The lack of legal literacy around insurance policies, particularly among middle- and lower-income groups, leaves people unaware of their rights or the basis for denial. The imbalance of power between insurers and claimants is stark, and what’s needed is not just regulation, but accountability, medical clarity, and empathy built into the system.

New India Assurance Co. Ltd., Oman receives the prestigious Times of Oman Best Brand in Customer Experience Award

New India Assurance Co. Ltd., Oman, has been honored with the prestigious Times of Oman Best Brand in Customer Experience Award in the insurance category at the Oman CX Awards 2025. This recognition is a testament to the company’s unwavering commitment to delivering exceptional service and customer satisfaction across the Sultanate. The award was received by Mr. Gaurav Sharma, Chief Operating Officer of New India Assurance, Oman Operations, on behalf of the company.

The Oman CX Awards 2025 celebrated excellence across 35 product and service categories, with winners determined through nationwide consumer voting. The event highlighted the critical role customer experience plays in brand reputation and long-term success. New India Assurance’s win is a result of its customer-centric approach, which has been reflected in its recent innovations, including the launch of a state-of-the-art Customer Care Centre in December 2024. The centre offers direct call lines and WhatsApp support to enhance client accessibility and responsiveness.

Mr. Majid Abdul Rahim Jaffer Al Bahrani, the visionary leader of New India Assurance, Oman, expressed his gratitude to customers and partners for voting for the company as the Best Brand in Customer Experience. Mr. Gaurav Sharma commented, “This award is a testament to the exceptional service delivered by our team. We are deeply honored and extend our sincere appreciation to all our valued customers and partners for their continued trust and support.”

The award ceremony was attended by prominent figures, including His Highness Sayyid Mohammed Bin Salem Al Said and Mr. Ahmed Essa Al Zadjali, CEO of Muscat Media Group. The recognition is a significant milestone for New India Assurance, which is celebrating its 50th year of operations in Oman. The company continues to set industry benchmarks, reflecting the enduring trust and confidence of its customers.

New India Assurance’s commitment to customer experience is evident in its efforts to enhance client accessibility and responsiveness. The company’s Customer Care Centre is a testament to this commitment, providing direct support to customers through various channels. As the company looks to the future, it remains dedicated to delivering exceptional service and customer satisfaction, solidifying its position as a leading insurance provider in Oman. With its customer-centric approach and innovative solutions, New India Assurance is well-positioned to continue setting industry benchmarks and exceeding customer expectations.

Innovate to address new risks, Finance Minister advises insurers

Finance Minister Nirmala Sitharaman held a meeting with public sector general insurance companies to discuss their performance and future strategies. The meeting was attended by top officials, including Financial Services Secretary M Nagaraju. Sitharaman emphasized the importance of innovation and diversification in the insurance sector, citing the need for products that address emerging risks such as cyber fraud.

The Minister encouraged the insurers to develop new products and services that cater to evolving consumer demands. She also stressed the need for robust underwriting, better portfolio optimization, and improved combined ratios to ensure long-term financial sustainability. Sitharaman suggested that insurers leverage data analytics and artificial intelligence (AI) to develop precise pricing and claims models, which would enable better risk assessment.

Sitharaman also highlighted the need to increase insurance penetration and density in India. Currently, insurance penetration in the country stands at 1% of GDP, which is significantly lower than the global average of 4.2%. However, there has been a notable improvement in insurance density, which has increased from $9 in 2019 to $25 in 2023. The Minister urged the insurers to step up their adoption of digital tools to improve their services and reach a wider audience.

The meeting was attended by representatives from six public sector general insurance companies, including New India Assurance, United India Insurance, and National Insurance. The Minister’s emphasis on innovation, diversification, and digitalization is expected to drive growth and improvement in the insurance sector. By developing new products and services, improving risk assessment, and increasing penetration and density, the public sector general insurance companies can better serve the evolving needs of consumers and contribute to the overall growth of the economy.

Overall, the meeting highlighted the government’s focus on promoting the growth and development of the insurance sector, and the need for public sector general insurance companies to adapt to changing market conditions and consumer demands. By leveraging technology and innovation, these companies can improve their services, increase their reach, and contribute to the overall growth of the economy.

NIACL Assistant Mains Result 2024 Declared; Download Link Available

The New India Assurance Company Limited (NIACL) has announced the results of the Assistant Phase II exam, which was held on March 2, 2025. Candidates who took the exam can now check their results on the official NIACL website, newindia.co.in. The results declare the list of qualified candidates who have been shortlisted for the Regional Language Test, a crucial step in the recruitment process.

The recruitment drive aims to fill 500 Assistant posts, and the qualified candidates will now proceed to the next stage of the selection process. The Regional Language Test is an essential component of the recruitment process, and only candidates who clear this test will be considered for the final selection.

To download the Assistant Mains result 2024, candidates can follow these simple steps:

1. Visit the official website, newindia.co.in
2. Click on the “Recruitment” tab and select “ASSISTANT RECRUITMENT EXERCISE – 2024”
3. Click on the “Mains result 2024” link
4. The result will appear on the screen
5. Download and take a printout of the result for future reference

Candidates who have not been shortlisted for the Regional Language Test will be able to view their mark sheet and cut-offs for the Tier II (Main) examination on the website in due course. The NIACL has advised candidates to visit the official website for more details and updates on the recruitment process.

The declaration of the Assistant Phase II result 2024 is a significant milestone in the recruitment process, and candidates who have cleared the exam can now look forward to the next stage of the selection process. With 500 Assistant posts up for grabs, the competition is expected to be fierce, and candidates will need to perform well in the Regional Language Test to secure a spot in the final selection.

New India Assurance Company appoints seven General Managers

The New India Assurance Company Limited, a leading insurance company in India, has announced the appointment of seven new General Managers. The company has informed the regulatory authorities and stakeholders about the new appointments through a regulatory filing. The newly appointed General Managers are:

1. Ms. Jayashree Nair
2. Ms. Abraham Mary
3. Mr. Prashant Biswas
4. Ms. Rema Devi V.
5. Mr. Dinakaran S.
6. Ms. S Jayashree
7. Mr. K Ramesh

This strategic expansion of the general managers’ cadre is a significant move by the company to strengthen its operational efficiency and drive future growth. The new appointments demonstrate the company’s commitment to enhancing its management team and improving its overall performance. The specific roles and responsibilities of the new General Managers will be announced in due course.

The New India Assurance Company Limited is a leading public sector insurance company in India, and this move is expected to have a positive impact on its operations and growth. The company’s decision to appoint new General Managers is seen as a step towards achieving its business objectives and meeting the evolving needs of its customers.

The appointment of new General Managers is also a significant development in the Indian insurance industry, which is witnessing rapid growth and increasing competition. The New India Assurance Company Limited is one of the largest insurance companies in India, and its decisions have a significant impact on the industry as a whole.

Overall, the appointment of seven new General Managers by The New India Assurance Company Limited is a positive development that is expected to contribute to the company’s growth and success in the future. The company’s focus on strengthening its operational efficiency and driving future growth is likely to have a positive impact on its stakeholders, including customers, employees, and investors.

Fastest Insurers to Settle Claims within 3 Months:

  1. ICICI Lombard General Insurance: 98.04% claims settled within 3 months
  2. Bajaj Allianz General Insurance: 96.45% claims settled within 3 months
  3. HDFC Ergo General Insurance: 95.52% claims settled within 3 months
  4. Apollo Munich Health Insurance: 94.95% claims settled within 3 months
  5. Max Bupa Health Insurance: 94.64% claims settled within 3 months

Slowest Insurers to Settle Claims within 3 Months:

  1. United India Insurance: 73.45% claims settled within 3 months
  2. New India Assurance: 75.13% claims settled within 3 months
  3. National Insurance: 76.23% claims settled within 3 months
  4. Oriental Insurance: 77.15% claims settled within 3 months
  5. Universal Sompo General Insurance: 78.21% claims settled within 3 months

The Insurance Regulatory and Development Authority (IRDAI) has released its handbook on Indian Insurance Statistics for 2023-24, which provides insights into the claim settlement ratios of various insurance companies in India. The claim settlement ratio helps policyholders understand the proportion of claims an insurance company honors or pays out during a certain period. A higher claim settlement ratio indicates that the insurer is more efficient in settling claims.

According to the data, Navi General Insurance has the highest claim settlement ratio of 99.97% within 3 months in FY23-24, followed by Acko (99.91%), HDFC Ergo (99.16%), Reliance General (99.57%), and Universal Sompo (98.11%). However, while these insurers have a high claim settlement ratio, their incurred claims ratio, which refers to the proportion of premiums paid out as claims, varies. For instance, Navi General Insurance has an incurred claims ratio of 52.40%, while Acko has an incurred claims ratio of 69.57%.

On the other hand, New India Assurance and National Insurance, both public insurers, have lower claim settlement ratios of 92.70% and 91.18%, respectively. However, they have higher incurred claims ratios, with National Insurance reporting an incurred claims ratio of 95.9% and New India Assurance reporting an incurred claims ratio of 97.36%.

Among stand-alone health insurers, Star Health has the lowest claim settlement ratio of 82.31% within 3 months, while Aditya Birla Health Insurance has the highest claim settlement ratio of 92.97%. Care Health has the lowest incurred claims ratio of 57.69%, while Aditya Birla Health Insurance has an incurred claims ratio of 68.31%.

When choosing an insurance policy, it’s essential to consider not just the claim settlement ratio but also other factors such as customer service, policy exclusions, benefits, and solvency ratio. Experts recommend an incurred claims ratio between 70% and 90% to be an indicator of a good insurer in terms of claim experience and sustainability. A combination of a high claim settlement ratio and an incurred claims ratio can help narrow down a good insurance policy.

In conclusion, the claim settlement ratio is an essential metric to consider when choosing an insurance policy, but it’s not the only factor. Policyholders should also look at other benefits, customer service, and financial health of the insurer to make an informed decision.

When women generate income, they should be encouraged with income protection: Girija Subramanian

The Government of India has introduced the Women Udyam Bima Policy to support women entrepreneurs and encourage them to participate in the formal workforce. This policy, launched by The New India Assurance Co. Ltd, aims to provide financial protection and support to women running micro and small industries with an asset size not exceeding five crores. The policy covers fire, burglary, loss of profits, and weather-related damages, with a sum insured of up to five crores and flexible premium payment options.

According to Girija Subramanian, Chairman cum Managing Director of The New India Assurance Co. Ltd, the policy is designed to bridge the gap in insurance penetration among women in India, which stands at only 34.2% of total policies sold in 2022-23. Women in India face numerous challenges, including low financial literacy, limited access to tailored insurance, and income instability, making them vulnerable to financial risks.

The Women Udyam Bima Policy offers several key features, including flexibility in premium payments, a discount of up to 20% on premiums for women entrepreneurs, and the ability to adjust the sum insured based on financial capability. The policy applies to both manufacturing and services sectors and provides coverage for various occupancies.

The New India Assurance Co. Ltd is committed to promoting financial inclusion and empowerment for women-led businesses. The company has a strong female leadership, with around 30% of its workforce consisting of women, and is working towards making its processes more digital and automated. The company has also launched financial literacy programs focused on women and is partnering with self-help groups and NGOs to promote financial independence and well-being.

India’s goal of ‘Insurance for All by 2047’ is expected to lead to an evolution in women’s roles in the insurance sector, with more women participating as consumers, agents, and industry leaders. The New India Assurance Co. Ltd is supporting women’s empowerment and community development through various CSR initiatives, including skill development programs for rural women and health camps.

Overall, the Women Udyam Bima Policy is a significant step towards bridging the gap in insurance penetration among women in India and promoting financial inclusion and empowerment for women-led businesses. With its flexible features and commitment to financial literacy and digital automation, the policy has the potential to make a positive impact on the lives of women entrepreneurs in India.

Best insurance company in India: 90% claims settled each by Aditya Birla, New India, HDFC ERGO; Bajaj, Star, Shriram lowest.

A recent report by the Insurance Brokers Association of India (IBAI) for the financial years 2023-24 and 2022-23 has revealed that four insurance companies in India have consistently cleared more than 90% of claims made by beneficiaries. The top performers include Aditya Birla Health, HDFC Ergo, and New India Assurance, which achieved claim clearance rates of 91.88%, 92.1%, and 93.13%, respectively.

The data shows that Aditya Birla Health received over 8.5 lakh claims in 2023 and settled 91.88% of them, up from 89.96% in 2022. HDFC Ergo handled 52 lakh claims and settled 94.32% of them in 2023, an improvement from 92.10% the previous year. New India Assurance, a public sector company, processed over 1.5 crore claims with a settlement rate of 93.13%, marginally up from 93.04% in 2022.

On the other hand, some private insurance companies, including Bajaj Allianz, Star Health, and Shriram, performed poorly in terms of claim settlement. Bajaj Allianz handled 47 lakh claims but managed to clear only 73.38%, the lowest settlement rate among the analyzed insurers. Star Health processed 19 lakh claims but settled just 74%, while Shriram’s performance was the weakest, with a clearance rate of only 70% for its 2 lakh claims.

The report highlights the disparity in claim settlement rates among insurance companies in India. While some companies have consistently demonstrated a high level of claim settlement, others have struggled to settle claims in a timely and efficient manner. The data suggests that policyholders should carefully evaluate the claim settlement record of an insurance company before purchasing a policy.

The IBAI report provides valuable insights into the performance of insurance companies in India and can help policyholders make informed decisions when choosing an insurance provider. The report’s findings also underscore the need for insurance companies to prioritize claim settlement and improve their processes to ensure that beneficiaries receive timely and fair compensation. Overall, the report highlights the importance of transparency and accountability in the insurance industry and the need for companies to prioritize the needs of their policyholders.

According to a report by the brokers association, the Indian insurance companies that reject claims the least are revealed, providing insight into the claims settlement records of various insurers.

A recent report by the Insurance Brokers Association of India (IBAI) has revealed that the claim-to-settlement ratio for general insurance in India has decreased to 86% in 2022-23, down from 87% in the previous fiscal year. This means that 14% of claims were rejected by insurance companies. The report also found that the claims repudiation ratio, which is the proportion of claims rejected by insurers, rose to 6% for general insurance, including motor, health, fire, and marine cargo.

The report analyzed data from various insurance companies and found that public sector insurer New India Assurance had the lowest claims repudiation ratio of 0.2%. Other private insurers with lower rates of claims rejection include HDFC Ergo, Future Generali, Aditya Birla Health, and Shriram. The Insurance Regulatory and Development Authority of India (IRDAI) makes it mandatory for insurance companies to publish settlement and rejection data on their websites, which helps policyholders make informed choices.

The report categorized general insurers into four categories: public sector general insurers, large private sector general insurers, other private sector insurers, and standalone health insurers. In the health insurance category, New India Assurance had a claim-settlement ratio of 95%, followed by Aditya Birla Health with a ratio of 95%. Iffco Tokio and Bajaj Allianz were among the top large private sector general insurers with a claims-to-settlement ratio of 90% or more.

However, experts point out that the data is combined for group and individual policies, and claim-rejection rates are historically lower for corporate policies. They argue that separate claim-settlement data for individual health insurance policies is needed to get a true picture. Incomplete or false disclosure at the time of policy purchase also contributes to claim rejections.

The report also highlighted the low insurance penetration in India, which is at 30%, compared to developed countries like the US, where it is over 90%. The high 18% tax on insurance premiums is also a concern, as it makes insurance unaffordable for many people. Experts suggest that reform measures are needed to reduce taxes and provide segregated data on claim-settlement ratios to help people make informed choices. Additionally, there is a need for better infrastructure and social security nets to support the growth of the insurance industry and provide relief to policyholders.

Public Sector General Insurance Companies Register Combined Profit of Rs. 1066 Crore in Q3 of 2024-25

The Indian Public Sector General Insurance Companies (PSGICs) have experienced a significant turnaround, with all companies becoming profitable again after historically reporting losses. Oriental Insurance Company Ltd. (OICL) and National Insurance Company Ltd. (NICL) started posting quarterly profits in Q4 of FY 2023-24 and Q2 of FY 2024-25, respectively. United India Insurance Company Ltd. (UIICL) also reported a profit in Q3 of FY 2024-25, after a seven-year gap. New India Assurance Company Ltd. (NIACL) has consistently maintained its position as a market leader and has been making profits regularly.

The government’s commitment to creating strong and competitive PSGICs has been instrumental in this turnaround. The government infused a total capital of Rs. 17,450 crore into these companies between 2019-20 and 2021-22, allowing them to undertake structural reforms, enhance operational efficiencies, and return to profitability. The PSGICs have also implemented various measures, including improved risk management practices, loss control initiatives, adoption of technology, development of new products, and better customer services.

As a result, the PSGICs have posted a significant turnaround, with combined losses of over Rs. 10,000 crore in 2022-23 being replaced by a combined profit of Rs. 1,066 crore in Q3 of FY 2024-25. The companies are committed to maintaining this positive trajectory and are rolling out ongoing strategic measures and new initiatives to further strengthen their financial stability and improve customer services. The PSGICs aim to offer high-quality insurance products and services, ensuring long-term sustainability and enhancing customer experience, while achieving growth.

The broader objective of the PSGICs is to achieve “Insurance for All” by 2047, and they are committed to working towards this goal. With the government’s support and the companies’ own efforts, the PSGICs are well on their way to achieving this objective and maintaining their position as major players in the Indian insurance industry. Overall, the turnaround of the PSGICs is a significant achievement and a testament to the effectiveness of the government’s reforms and the companies’ own efforts to improve their performance.

The Central Bureau of Investigation (CBI) has arrested a surveyor and an official of a Chandigarh-based general insurance firm for allegedly accepting bribes.

The Central Bureau of Investigation (CBI) has arrested two individuals, NS Sidhu, an insurance surveyor, and JK Mittal, a Regional Manager of New India Assurance Company, in Chandigarh, in a bribery case involving Rs 5 lakh. According to CBI officials, a case was registered against Sidhu, who allegedly demanded a bribe of Rs 12 lakh from a complainant to expedite the release of an insurance claim for his factory, which had caught fire in 2010. The bribe was also intended to prevent an appeal from being filed in a higher court.

The CBI laid a trap and caught Sidhu accepting a bribe of Rs 5 lakh, which was the first installment, on behalf of Mittal, who was also arrested. The agency is currently conducting searches at the premises of both accused in Chandigarh and Panchkula, which have yielded some documents related to investments and keys to bank lockers.

The arrest and searches are part of an ongoing investigation into the bribery allegations, and the CBI is working to uncover the full extent of the corruption. The agency has stated that it will continue to investigate and take action against anyone found to be involved in the bribery scheme.

The case highlights the ongoing issue of corruption in India, particularly in the insurance sector. The CBI’s efforts to crack down on bribery and corruption are crucial in maintaining public trust and ensuring that businesses and individuals are held accountable for their actions. The arrest of Sidhu and Mittal serves as a warning to others who may be engaging in similar corrupt activities, and demonstrates the CBI’s commitment to rooting out corruption and promoting transparency and accountability.

The investigation is ongoing, and further details are expected to emerge as the CBI continues its probe. The agency’s actions in this case demonstrate its dedication to combating corruption and ensuring that justice is served. The public can expect to see more actions taken against those involved in corrupt activities, and the CBI’s efforts will help to promote a cleaner and more transparent business environment in India.

New India Assurance and Aditya Birla Life Insurance’s Health Insurance Claim Settlements in Fiscal Year 2023

The Insurance Brokers Association of India has released data on health insurance claims paid by various insurance companies for the year ending March 2023. According to the data, New India Assurance Co. Ltd. ranked among the top players in terms of health claims paid, with an impressive 95% of claims paid. Aditya Birla Health Insurance came in second, with a claims paid ratio of 94.5%. In terms of the amount of claims paid, New India Assurance settled 98.7% of claims, while Oriental Insurance ranked second, settling 97.4% of claims.

The claims paid ratio is a key metric used to measure an insurance company’s efficiency in processing and settling claims. A higher claims paid ratio indicates that an insurer is doing an excellent job in settling claims in a timely and efficient manner. In contrast, a lower ratio may suggest that an insurer is taking longer to settle claims or is more likely to deny claims.

It’s worth noting that the claims paid ratio for the amount of claims is a separate metric that measures the proportion of the total amount of claims available for processing that has been paid out. This ratio provides a more comprehensive view of an insurer’s ability to settle claims in a timely and efficient manner.

Overall, these figures suggest that New India Assurance and Aditya Birla Health Insurance are among the top performers in terms of health insurance claims paid, with Oriental Insurance following closely behind. This information can be useful for consumers looking to choose the best health insurance provider for their needs, as it provides insight into an insurer’s reputation for settling claims promptly and efficiently.

The NIACL (New India Assurance Company Limited) has officially launched the recruitment process for 500 vacancies, and you can apply directly through the provided link.

The New India Assurance Company Limited (NIACL) is conducting a recruitment drive for 500 Assistant posts. The application process is open from December 17, 2024, to January 1, 2025. The Tier I (Preliminary) Online Examination is scheduled for January 27, 2025, and the Tier II (Main) Online Examination will be held on March 2, 2025.

To apply for the job, candidates need to follow these steps:

1. Visit the company’s website at newindia.co.in and navigate to the ‘Recruitment’ section.
2. Click on the “CLICK HERE FOR NEW REGISTRATION” tab.
3. Fill in and verify the online form, and use the “SAVE AND NEXT” facility to review and modify the form details as needed.
4. Upload a photo and signature according to the specifications mentioned in the guidelines for scanning and uploading.
5. Review the entire application form before submission and make any necessary changes.
6. Proceed to pay the application fee, which is Rs. 100 for SC/ST/PwBD/EXS candidates and Rs. 850 for all other candidates.
7. Finally, submit the application form.

The age limit for the post is between 21 and 30 years as of December 1, 2024. The selection process involves three stages:

1. Preliminary examination
2. Main examination
3. Regional language test (for candidates who qualify for the main examination)

Candidates can check the official website of NIACL for more information. The direct link to apply is provided, and the application process is expected to close on January 1, 2025.

Former New India Assurance Manager Sent to Prison for Filing False Insurance Claim

The Central Bureau of Investigation (CBI) Court in Ahmedabad has sentenced five individuals to five years of rigorous imprisonment and imposed a cumulative fine of Rs 23.5 lakh in connection with a fraudulent insurance claim. The accused, Dinesh Parshotamdas Patel, Sanjay R. Chitre, Manan D. Patel, Shishupal Rajput, and Amar Singh Bialbhai, were found guilty of manipulating insurance claims and causing a financial loss to the New India Assurance Company Limited (NIACL).

The investigation revealed that between 1999 and 2000, the accused conspired to file fake accident claims supported by forged documents and fabricated evidence. The Senior Divisional Manager of NIACL, along with private accomplices, altered accident records and submitted false claims, resulting in a loss of Rs 4,89,488 to the insurance company. The group created fake police reports and used tampered photographs to legitimize their claims. The fraud was carried out through a network of bank accounts to process and distribute the stolen funds.

The CBI registered the case in 2003 and filed a chargesheet against the accused in 2005. The trial was lengthy, with 25 witnesses and 228 documents examined. The court found the accused guilty based on strong evidence and sentenced them to rigorous imprisonment and imposed a fine. The case highlights the vigilance of the CBI in uncovering complex financial fraud and ensuring accountability. The investigation demonstrates the importance of protecting public funds from such conspiracies, which remain a top priority for investigative agencies.

The National Institute of Advanced Corporate Law (NIACL) has released the admit card for Phase 1 of the 2024 competitive exams, which can be downloaded from the official website newindia.co.in.

New India Assurance Co. Ltd. (NIACL) has released the admit card for the Phase 1 examination of the Assistant recruitment 2024. Candidates who have registered for the exam can download their admit card from the official website of NIACL at newindia.co.in. The Phase 1 examination is scheduled to take place on January 27, 2025.

The admit card will be available for download from January 16 to January 27, 2025. To download the admit card, candidates can follow the steps provided by NIACL. The steps include visiting the official website, clicking on the recruitment link, clicking on the Assistant link, selecting the link for the Phase 1 admit card, entering login details, and downloading the admit card.

Once downloaded, candidates are advised to check the admit card and keep a hard copy of the same for future reference. The selection process will consist of an online test, followed by a regional language test and a final selection.

The recruitment drive aims to fill up 500 Assistant posts in the organization. The registration process started on December 17, 2024, and concluded on January 1, 2025. For more information, candidates can visit the official website of NIACL.

India’s regulatory body grants approval for Go Digit to become the country’s first private reinsurer.

The Insurance Regulatory and Development Authority of India (Irdai) has granted a certificate of registration to Valueattics Reinsurance, allowing it to become the first private sector reinsurer in the country. This development marks a significant step towards fostering competition in the reinsurance sector, previously dominated by the state-owned General Insurance Corporation of India (GIC Re). Valueattics Reinsurance is promoted by Oben Ventures LLP, founded by Go Digit’s Kamesh Goyal, and FAL Corporation, a subsidiary of Canadian billionaire Prem Watsa’s Fairfax Financial Holdings. This achievement is a major milestone for Goyal, who is also a director at Valueattics Reinsurance, and marks the first time that Kamesh Goyal and Fairfax will hold licenses for general insurance, life insurance, and reinsurance businesses in India. The development is expected to boost competition in the reinsurance sector, which has been dominated by GIC Re.

Currently, 12 foreign reinsurance branches operate in India, including Munich Re, Swiss Re, and Lloyd’s of London. The Irdai also announced that Life Insurance Corporation of India, The New India Assurance Company, and General Insurance Corporation of India have been identified as domestic systemically important insurers for FY25. The meeting also reviewed the progress of Bima Sugam, an insurance marketplace, and the formation of Bima Sugam India Federation, an entity formed by insurers to develop an insurance electronic marketplace. This development is expected to promote competition and improve the overall insurance ecosystem in India.

The deadline to apply for our 500 Assistant positions is today – find the details here.

The New India Assurance Company Limited (NIACL) is set to close online applications for the recruitment of Assistants on January 1, 2024. The recruitment drive aims to fill 500 positions. To be eligible, candidates must be between 21-30 years old as of December 1, 2024, with a graduation degree in any discipline from a recognized university or equivalent qualification recognized by the Central Government. Additionally, they must have passed English as one of the subjects in SSC/ HSC/ Intermediate/ Graduation level, and possess a certificate in proof of passing the qualifying examination as on December 1, 2024.

The application fee is Rs. 100 for SC/ST/PwBD/EXS category candidates and Rs. 850 for all other categories. To apply, candidates should visit the official website newindia.co.in and follow these steps:

1. Go to the official website and click on “Recruitment” and then “ASSISTANT RECRUITMENT EXERCISE – 2024”.
2. Register and proceed with the application process.
3. Fill the form, pay the fee, and submit the form.
4. Take a printout for future reference.

The Tier I (Preliminary) online examination will be conducted on January 27, 2025, followed by the Tier II (Main) online examination on March 2, 2025. The call letters for each examination will be released seven days before the examination date. For more information, candidates can visit the official website.

New India Assurance is taking steps to enhance its underwriting standards and risk management protocols.

The New India Assurance Company’s financial performance is expected to remain adequate, with a strong balance sheet and a top-notch capital adequacy ratio. According to AM Best, the company’s balance sheet is underpinned by its risk-adjusted capitalisation at the strongest level, with a well-rated investment portfolio mainly composed of domestic government and corporate bonds. However, its balance sheet is still exposed to potential volatility due to its allocation to domestic equity investments.

The company’s operating performance is expected to face challenges from declining underwriting results due to continued claims in health and motor insurance and exposure to catastrophe losses. Despite this, New India’s return on equity has remained stable at 2.9% over the past five years, driven by stable investment income. The company’s enterprise risk management (ERM) remains a key area for improvement, with gaps persisting in underwriting risk management and pricing discipline. These challenges are expected to continue impacting the company’s ability to fully align its risk management framework with global standards in the medium term.

Despite these constraints, New India’s stability outlook reflects expectations of continued profitability and strong capitalisation, driven by its market leadership and investment performance. Overall, while the company faces challenges, its strong capitalisation and investment performance ensure that it remains a stable player in the insurance industry.

According to IRDA’s 2025 report, Navi, Acko, and Reliance General Insurance topped the list with the highest claim settlement ratio among health and general insurance companies.

In today’s world, having a solid health insurance policy is crucial to bear the burden of medical expenses. General insurance companies also offer health insurance coverage, among other types of insurance. However, it’s essential to evaluate the effectiveness of your health or general insurer in settling claims on time. One way to do this is by checking the claim settlement ratio, which refers to the proportion of claims paid out of the total number of claims received. According to the Insurance Regulatory and Development Authority of India (IRDAI), the claim settlement ratio is a significant indicator of an insurer’s credibility. For instance, a health insurer with a claim settlement ratio of 93% means it typically pays around 93 out of every 100 claims it receives.

IRDAI releases a list of claim settlements done by all health and general insurers every year. In 2023-2024, over 71,200,854 claims were paid out, with 81.13% of these paid within 3 months of claim intimation. Among private general insurers, Acko General Insurance led the pack with a claim settlement ratio of 99.91%, while Navi General Insurance Ltd. was close behind with 99.97%. Public sector insurers like National Insurance Co. Ltd. and The New India Assurance Co. Ltd. also performed well, with settlement ratios of 91.18% and 92.70%, respectively.

Amongstand-alone health insurers, Aditya Birla Health Insurance Company had the highest claim settlement ratio within 3 months at 92.97%. Care Health Insurance and Niva Bupa Health Insurance also performed well, with settlement ratios of 92.77% and 92.02%, respectively. On the other hand, Star Health and Allied Insurance Co. Ltd. had the lowest claim settlement ratio within 3 months, but it paid out the most claims (16,80,171) in less than 3 months. Overall, it’s essential to evaluate an insurer’s claim settlement ratio, as well as other factors such as sum insured, waiting period, and network of hospitals, before finalizing a health insurance policy.