IFFCO Tokio General Insurance Company Limited is a joint venture between the Indian Farmers Fertiliser Cooperative Limited (IFFCO) and the Tokio Marine Group from Japan. Incorporated in 2000, it offers a wide array of general insurance products in India.

Key aspects of IFFCO Tokio General Insurance include a wide product range encompassing car, two-wheeler, health, travel, home, and commercial insurance, with specialized covers like liability and property insurance also available. The company emphasizes customer-centricity by offering innovative and customized insurance solutions and maintains a wide network of garages and hospitals for cashless claim settlements. IFFCO Tokio claims to have a quick claim disbursal process and a decent claim settlement ratio, offering features like quick claim settlement for minor claims in health insurance and a QCS (Quick Claim Settlement) process for motor insurance at network garages. They have a user-friendly online presence through their website and mobile apps for policy purchase, renewal, and claim registration, aiming to make insurance accessible and convenient. Their significant network comprises over 4300 garages and 7000+ hospitals across India for providing cashless services. Financially, IFFCO Tokio is considered a strong and reliable insurer committed to ethical business practices.

In summary, IFFCO Tokio General Insurance is a well-established player in the Indian general insurance market, offering a diverse range of products with a focus on customer service and efficient claim settlement, leveraging technology to provide convenient access to their services.

Latest News on IFFCO TOKIO

IFFCO Tokio Insurance Claim Decision Explained – Hyderabad Mail

The District Consumer Disputes Redressal Commission, Medak, has ruled in favor of a policyholder, Patlolla Madhusudhan Reddy, whose health insurance claim was rejected by IFFCO Tokio General Insurance Company Ltd. Reddy, a 61-year-old businessman, had purchased a family health protector policy for himself and his wife, paying a premium of ₹24,143. When he was hospitalized in March 2024, a representative of the insurer visited the hospital, assured a cashless settlement, and collected documents.

However, the company later repudiated the claim, citing that the hospital was on its excluded list. The commission found that the insurer’s rejection of the claim after giving assurance of settlement amounted to a deficiency in service and unfair trade practice. The policy was valid, and Reddy was entitled to the benefit. The commission held that the insurer’s defense, stating that the claim was non-admissible due to the hospital being on its excluded list, was not valid.

The commission directed IFFCO Tokio to pay ₹1,58,122 with 9% annual interest to Reddy, along with ₹10,000 as compensation for mental agony and ₹5,000 as litigation costs. The insurer was given 40 days to comply with the order. The commission’s decision highlights the importance of insurers adhering to their commitments and providing fair treatment to policyholders. The order also emphasizes that technical grounds cannot be used to reject claims after assurances have been given.

The case serves as a reminder to insurance companies to ensure that their representatives are aware of the policy terms and conditions and do not make false promises to policyholders. It also underscores the need for transparency and fairness in the insurance industry. The commission’s ruling is a victory for Reddy, who had faced significant financial hardship due to the rejection of his claim. The order will likely have implications for the insurance industry, emphasizing the need for companies to prioritize customer satisfaction and adhere to their commitments.

Sanghani Discusses India-Japan Insurance Cooperation

IFFCO Chairman Dileep Sanghani recently met with the senior leadership of Tokyo Marine Holdings, Inc. in New Delhi to discuss potential collaborations in the insurance sector. The meeting aimed to strengthen India-Japan cooperation and explore opportunities for mutual growth. Sanghani welcomed Tokyo Marine Holdings Chairman and CEO Masahiro Koike and Managing Executive Officer Yoshinari Endo, and the two parties exchanged views on expanding their collaboration through a cooperative-driven approach.

The discussion focused on aligning IFFCO’s cooperative ethos with Japan’s global expertise in insurance, with an emphasis on innovation, risk management, and inclusive coverage. Both sides recognized the potential of leveraging cooperative networks to deepen insurance penetration, support farmers and rural communities, and develop sustainable insurance solutions tailored to India’s diverse needs. The meeting highlighted the growing institutional engagement between Indian cooperatives and Japanese corporates, particularly in sectors that combine financial security with social impact.

The interaction also underscored the importance of strengthening bilateral cooperation in insurance to enhance resilience in agriculture and allied sectors. IFFCO Tokio, a joint venture between IFFCO and Tokio Marine, is already a significant player in the Indian insurance market. The meeting was attended by other senior officials, including IFFCO Tokio Chairman Rakesh Kapoor, IFFCO Managing Director K J Patel, and IFFCO Tokio Managing Director Subrato Mandal.

The collaboration between IFFCO and Tokyo Marine Holdings is expected to bring about innovative insurance solutions that cater to the needs of Indian farmers and rural communities. With Japan’s expertise in insurance and IFFCO’s cooperative network, the partnership has the potential to increase insurance penetration and provide financial security to vulnerable sections of society. The meeting marked an important step towards strengthening India-Japan cooperation in the insurance sector and promoting sustainable development in agriculture and allied sectors. Overall, the discussion was seen as a positive step towards enhancing bilateral cooperation and promoting mutual growth between Indian cooperatives and Japanese corporates.

Odisha government to release standard operating procedure for expediting accident insurance claims settlement

The Odisha State Road Transport Corporation (OSRTC) has empanelled five leading insurance companies to provide coverage for road accidents. These companies include New India Assurance Co Ltd, Iffco-Tokio General Insurance, Oriental Insurance Co Ltd, United India Insurance Co Ltd, and Go Digit General Insurance. Initially, Go Digit General Insurance was the primary service provider, but New India Assurance Co Ltd and Oriental Insurance Co Ltd have since taken over claim settlements.

As of the latest data, a total of Rs 6.77 crore worth of claims have been filed, with Rs 1.45 crore already settled. The state government is closely monitoring the resolution of pending claims to ensure a faster settlement process. According to officials, the government is committed to providing timely compensation to the families of accident victims.

To streamline the claims process, the government has launched an Electronic Detailed Accident Report (e-DAR) portal. This online platform, developed in consultation with insurance companies, will provide instant access to road accident data, enabling faster compensation claims for the families of accident victims. The portal is expected to improve the efficiency of the claims process and reduce the burden on vehicle owners and accident victims.

The Transport department has urged vehicle owners to obtain insurance for their vehicles or renew their existing policies to avoid legal and financial complications. This move is intended to benefit road accident victims and ensure that they receive timely compensation. By promoting insurance coverage, the government aims to reduce the financial burden on accident victims and their families. Overall, the initiative is expected to improve road safety and provide support to those affected by accidents in Odisha.

Bihar State Co-operative Bank (StCB) and IFFCO-Tokio General Insurance have signed a Memorandum of Understanding (MoU).

A significant milestone was achieved in the cooperative sector with the signing of a Memorandum of Understanding (MoU) between the Bihar State Cooperative Bank and IFFCO-Tokio General Insurance. The agreement aims to increase insurance coverage among customers, cooperative societies, and members across the state of Bihar. The MoU was signed in the presence of the State Minister for Cooperation, who highlighted the importance of insurance as a crucial tool for financial security and risk mitigation within the cooperative ecosystem.

The event was attended by several dignitaries, including Jitendra Kumar, MLA-cum-Chairman of the Nalanda Central Cooperative Bank, Abhay Kumar Singh, IAS, Additional Secretary of the Department of Cooperation, Bihar, A.K. Paliwal, State Head of IFFCO, and Vipul Gupta, Vice President of IFFCO-Tokio. Other senior officials and representatives from the cooperative and insurance sectors were also present.

The MoU is expected to facilitate greater access to insurance products, thereby strengthening financial inclusion through the cooperative network in Bihar. This partnership will enable the cooperative bank to offer a range of insurance products to its customers, including those in rural and underserved areas. By expanding insurance coverage, the MoU aims to provide financial security and protection to cooperative society members, customers, and their families.

The agreement is a significant step towards promoting financial inclusion and strengthening the cooperative sector in Bihar. The cooperative network in the state will play a vital role in disseminating information about insurance products and facilitating their distribution. The partnership between the Bihar State Cooperative Bank and IFFCO-Tokio General Insurance is expected to have a positive impact on the lives of millions of people in the state, providing them with access to insurance products and promoting financial security.

Overall, the MoU is a significant development in the cooperative sector, and its implementation is expected to have far-reaching consequences for the people of Bihar. It is a step towards achieving the goal of universal financial inclusion and promoting economic growth and development in the state.

Crop Insurance Scam: Fraudsters Claim Insurance on BJP MP’s Land, Multiple Policies Issued on Single Record

A massive and organized fraud has been uncovered in the Prime Minister’s Crop Insurance Scheme (PMFBY) in Uttar Pradesh’s Bundelkhand region. The scheme, aimed at protecting farmers from crop losses due to natural calamities, has been exploited by fraudsters who have illegally issued insurance policies on barren and non-agricultural land, including land owned by a sitting BJP Member of Parliament, Anurag Sharma.

In one shocking case, a crop insurance claim of ₹1.64 lakh was raised and withdrawn on land belonging to Sharma without his knowledge or consent. The investigation revealed that the policy was issued by IFFCO Tokio General Insurance Company and was processed through a Common Service Centre (CSC). The claim amount was credited to a bank account in a different district, indicating manipulation of land records and possible collusion at the application and verification level.

The fraud is not limited to Sharma’s land, as officials have found that insurance policies were issued on river land, village roads, ponds, forest land, railway land, and government property. In many cases, claims were already withdrawn before the fraud surfaced. Reports have been filed by lekhpals, forest officials, and revenue authorities. Multiple policies were issued on a single land record, with up to nine crop insurance policies issued using a single khatauni (land record).

In Jhansi and Mahoba districts alone, more than 6,000 suspicious bank accounts have been identified, and many of these accounts had already received insurance payouts. Following the exposure, the accounts have been frozen, and recovery proceedings have been initiated. The agriculture department officials said nearly 20,000 insurance applications were submitted through Common Service Centres, and investigators believe CSC operators played a critical role in facilitating bulk fraudulent applications.

The episode has exposed deep structural loopholes in the crop insurance framework, particularly the lack of real-time integration between land records, satellite imagery, and insurance portals. It has also raised serious concerns about misuse of welfare schemes through digital manipulation. The state agriculture department and district administrations have moved swiftly, with the Principal Secretary directing all district magistrates to re-verify rabi crop insurance policies. Claims will be released only after physical and revenue-record verification. A special committee is being constituted to examine both kharif and rabi claims, and officials said strict action will be taken against CSC operators, beneficiaries, and officials found involved.

Demands have been made for a CBI probe into the matter, citing the company’s earlier link to a multi-crore crop insurance scam in Mahoba. The investigation is ongoing, and further revelations are expected. The administration has swung into action, with the Jhansi DM saying that a special committee is being constituted to examine both kharif and rabi claims. The episode highlights the need for greater vigilance and oversight in the implementation of welfare schemes to prevent such large-scale fraud.

Recent Updates

IFFCO-TOKIO General Insurance Company (GIC) has partnered with various cooperatives to expand its micro insurance offerings, including package, health, and motor policies.

IFFCO-TOKIO General Insurance Company (GIC) is celebrating its 25th anniversary, having been established in 2000 as a joint venture between Indian Farmers Fertilizer Co-operative (IFFCO) and Japan-based Tokio Marine Group. The company’s Managing Director and CEO, Subrata Mondal, stated that the insurer’s vision has expanded over the years to align with the changing aspirations of people and the growing economy, while remaining committed to the Insurance Regulatory and Development Authority of India’s (IRDAI) goal of “Insurance for All by 2047”.

To achieve this goal, IFFCO-TOKIO GIC has introduced affordable insurance solutions for under-covered communities, taking inspiration from various IRDAI initiatives. The company has partnered with several cooperatives to distribute micro insurance for package policies, health, and motor policies. This move aims to increase insurance penetration among under-served segments of the population.

IFFCO-TOKIO GIC offers a range of retail products, including motor, health, travel, home, and personal accident insurance, as well as corporate insurance products. The company’s focus on affordable insurance solutions and partnerships with cooperatives is expected to help bridge the insurance gap in the country. By providing accessible and affordable insurance options, IFFCO-TOKIO GIC hopes to contribute to the government’s vision of universal insurance coverage by 2047.

As the company celebrates its silver jubilee, it can look back on 25 years of growth and progress in the Indian insurance market. With its commitment to providing affordable insurance solutions and its partnerships with cooperatives, IFFCO-TOKIO GIC is well-positioned to continue playing a significant role in the Indian insurance industry. The company’s efforts to increase insurance penetration and provide coverage to under-served communities are likely to have a positive impact on the overall development of the insurance sector in the country.

IFFCO-TOKIO’s Journey of Trust Continues – ThePrint – ANI Press Releases

IFFCO-TOKIO General Insurance Company Limited, one of India’s leading general insurance companies, is celebrating its 25th anniversary. The company was established in 2000 as a joint venture between IFFCO and Japan’s Tokio Marine Group. Over the years, IFFCO-TOKIO has worked towards making insurance accessible to every individual, household, and business, with the objective of “Spreading Happiness” through customized policies and a high claim settlement rate.

Today, the company caters to over 86 lakh policies through 1000+ offices and 35,000 agents, built on decades of trust. IFFCO-TOKIO has introduced affordable insurance solutions for under-covered communities, tying up with cooperatives to distribute micro insurance for package policies, health, and motor policies. The company’s managing director and CEO, Subrata Mondal, stated that IFFCO-TOKIO is committed to IRDAI’s “Insurance for All by 2047” vision and aims to build one of the best customer-focused, innovative, and socially responsible insurance companies in India.

IFFCO-TOKIO has laid out a strong technological foundation with trust, innovation, and resilience at its core. The company has provided training to over 5,000 women agents, fostering financial inclusion and community trust. It has also been at the forefront of social welfare through Corporate Social Responsibility initiatives, empowering rural youth, improving healthcare, and promoting sustainable practices.

The company has received numerous awards and recognitions for its business excellence, innovation, and customer service. Some of its notable awards include the ‘Tokio Marine Group Award 2025’, ‘India’s Top General Insurance Company Award 2025’, ‘Best DevOps Culture’, and ‘Asia’s Best General Insurance Company – 2025’. IFFCO-TOKIO has also been recognized for its customer service, healthcare insurance, and operational efficiencies using emerging technology.

As the company enters its next phase of growth, it is focused on building a strong and inclusive organization. With a commitment to gender diversity and equality, IFFCO-TOKIO provides opportunities for female participation and rise in the organization. The company’s journey over the past 25 years is a testament to its dedication to making insurance accessible and its unwavering trust and dedication to its customers.

IFFCO Tokio completes glorious 25 years; congratulations pour in

IFFCO Tokio General Insurance Company Ltd. has reached a milestone of 25 years of service, marking a significant achievement in the insurance sector. The company has received congratulatory messages from the cooperative and insurance sectors, recognizing its contribution to rural India, particularly farmers and cooperatives. K J Patel, MD of IFFCO, expressed pride in the company’s journey, recalling the strong foundation upon which the joint venture was built.

One of the company’s notable initiatives is the Sankat Haran Bima Yojana, an accidental insurance scheme linked with every bag of IFFCO fertilizer. This scheme has provided protection and financial security to farmers and their families, making it one of the most impactful cooperative-driven insurance initiatives in India. IFFCO Tokio’s journey began in 2000, after the Government of India opened the insurance sector, and has since grown into a successful business venture with a commitment to serve rural India.

Recently, the Ministry of Cooperation reviewed IFFCO Tokio’s progress in cooperative onboarding, emphasizing the need for expanding insurance coverage within the cooperative network. The meeting highlighted encouraging numbers, with 12 State Apex Banks already holding Corporate Agency licenses and 18 District Central Cooperative Banks holding licenses. Key cooperative institutions have also signed agreements with IFFCO Tokio.

The company has reported a premium generation of Rs 162 crore in the current fiscal year, with Rs 148 crore coming from existing cooperatives and Rs 14 crore from new tie-ups. As IFFCO Tokio steps into its next phase of growth, the Silver Jubilee marks not only a celebration of its past success but also a promise of a brighter future for the insurance cooperative ecosystem in India. The company’s commitment to serving rural India and its farmers remains strong, and it is expected to continue playing a significant role in the insurance sector. With its legacy of trust, protection, and steadfast support, IFFCO Tokio is poised to expand its reach and deepen its impact in the years to come.

2025 is expected to be a defining year for the general insurance sector, with reforms anticipated to drive growth in 2026, according to IFFCO-TOKIO, as reported by APN News.

India’s general insurance industry experienced steady growth in 2025, driven by increased awareness, improved penetration, and a shift towards digital solutions. According to Subrata Mondal, Managing Director & CEO of IFFCO TOKIO General Insurance Company Limited, the health insurance segment saw significant demand due to the waiver of Goods and Services Tax (GST) for retail customers. The motor insurance segment also witnessed growth following the reduction of GST in the automobile sector and stricter enforcement of mandatory insurance by government agencies.

Mondal noted that evolving risks, such as climate-linked risks, trade uncertainties, cyber-attacks, and merger & acquisition risks, have led to the emergence of new solutions in the corporate sector. The Sabka Bima Sabki Raksha (Amendment of Insurance Laws) Bill, 2025, is a key development for the industry, with proposals such as allowing up to 100% Foreign Direct Investment (FDI) in insurance companies and formal recognition of Managing General Agents (MGAs). These changes are expected to attract fresh capital, improve distribution efficiency, and expand coverage to underserved segments.

The growth of GIFT City as an international insurance and reinsurance hub is also strengthening India’s position as a regional risk-management center. Looking ahead to 2026, the sector is optimistic about consolidation, adaptability, and sustainable growth. Insurers are expected to focus on underwriting discipline, data-driven decision-making, and customer-centric innovation. Overall, India’s general insurance industry is poised for continued growth and development, driven by government initiatives, technological advancements, and evolving customer needs.

The industry’s growth is also expected to be driven by the increasing demand for digital solutions, with insurers investing in technology to improve their distribution channels and customer engagement. The focus on digital solutions is expected to continue, with insurers leveraging data analytics and artificial intelligence to improve their underwriting and claims processing. With the government’s support and the industry’s focus on innovation and customer-centricity, India’s general insurance industry is expected to continue its growth trajectory in 2026.

Celebrating a Quarter Century of Care: IFFCO-TOKIO’s Journey of Trust Continues

IFFCO-TOKIO General Insurance Company Limited, one of India’s leading general insurance companies, is celebrating its 25th anniversary. The company was established in 2000 as a joint venture between IFFCO and Japan’s Tokio Marine Group. Over the years, IFFCO-TOKIO has worked towards making insurance accessible to every individual, household, and business, with the objective of “Spreading Happiness” through customized policies and a high claim settlement rate.

Today, the company caters to over 86 lakh policies through 1000+ offices and 35,000 agents, built on decades of trust. IFFCO-TOKIO has also introduced affordable insurance solutions for under-covered communities, tying up with cooperatives to distribute micro insurance policies. The company has laid a strong technological foundation, with trust, innovation, and resilience at its core, and is now entering a transformational phase of growth.

IFFCO-TOKIO’s Managing Director & CEO, Mr. Subrata Mondal, reflected on the company’s journey, stating that the vision has expanded to align with people’s aspirations and a robust economy, while committing to IRDAI’s “Insurance for All by 2047”. The company has exemplified inclusive growth, with expansion in customers and employees, and a commitment to gender diversity and equality. IFFCO-TOKIO has also provided training to over 5,000 women agents, fostering financial inclusion and community trust.

The company has been at the forefront of social welfare through Corporate Social Responsibility initiatives, empowering rural youth, improving healthcare, and promoting sustainable practices. Over its 25-year journey, IFFCO-TOKIO has received numerous awards and recognitions, including the ‘Tokio Marine Group Award 2025’, ‘India’s Top General Insurance Company Award 2025’, and ‘Asia’s Best General Insurance Company – 2025’. These awards recognize the company’s excellence in business, innovation, and customer service. As IFFCO-TOKIO looks to the future, it aims to build on its strong foundation and continue to make a positive impact on the lives of its customers and the community.

IFFCO-Tokio completes 25 years

IFFCO-TOKIO, a leading general insurer in India, has recently completed 25 years of operation. Over the past quarter century, the company has grown significantly, now providing 86 lakh policies to its customers. It has an extensive network of over 1000 offices and a large agent force of 35,000 individuals. The company has also made a commitment to gender diversity and equality, providing training to over 5,000 women agents.

In the first half of the current financial year (FY26), IFFCO-TOKIO has reported a premium collection of Rs. 4,374 crore, which represents an 8.5% increase from the same period last year. This growth is a testament to the company’s strong foundation and its ability to adapt to the changing needs of its customers.

According to Subrata Mondal, Managing Director & CEO of IFFCO-TOKIO, the company’s vision has evolved over the years to align with the aspirations of the people and the robust economy of India. The company is committed to the Insurance Regulatory and Development Authority of India’s (IRDAI) goal of “Insurance for All by 2047”. To achieve this goal, IFFCO-TOKIO has laid a strong technological foundation, with trust, innovation, and resilience at its core.

As the company enters its next phase of growth, it aims to build a customer-focused, innovative, and socially responsible insurance company in India. With its strong network, commitment to diversity and equality, and focus on technological innovation, IFFCO-TOKIO is well-positioned to achieve its goals and continue to grow and succeed in the Indian insurance market. The company’s silver jubilee milestone is a significant achievement, and its future plans and aspirations make it an exciting time for the company and its stakeholders.

IFFCO-TOKIO has partnered with cooperatives to increase access to micro insurance for underserved communities, enhancing financial inclusion and protection for vulnerable populations.

IFFCO-TOKIO General Insurance Company (GIC) has launched a new initiative to enhance insurance accessibility in India’s under-covered communities, marking its 25th anniversary. The company has partnered with multiple cooperative societies to distribute micro insurance packages, aligning with the Insurance Regulatory and Development Authority of India (IRDAI)’s vision of ‘Insurance for All by 2047’. IFFCO-TOKIO GIC is a joint venture between the Indian Farmers Fertilizer Cooperative (IFFCO) and Japan’s Tokio Marine Group, established in 2000 with the principle of affordable insurance.

The company’s micro insurance packages will include health insurance, motor insurance, personal accident cover, and package policies combining multiple coverages at minimal cost. These policies have lower premiums and simplified claim procedures, making them accessible and practical for rural and informal sector workers. The distribution model through cooperative societies allows for better awareness, trust, and reach in semi-urban and rural regions.

IRDAI’s ‘Insurance for All by 2047’ goal aims to provide every Indian with access to at least basic life, health, and property insurance by the time the country marks 100 years of independence. IFFCO-TOKIO’s alignment with this mission signifies the contribution of private players to financial inclusion and social security, bridging the urban-rural divide in insurance penetration. Despite rising awareness, India’s insurance penetration remains around 4% of GDP, far below global averages. The micro insurance market is crucial in boosting resilience against financial shocks like illness, accidents, or crop failures.

The key takeaways from IFFCO-TOKIO’s initiative include its 25th anniversary celebration, partnership with cooperatives to distribute micro insurance, support for IRDAI’s ‘Insurance for All by 2047’ vision, and focus on affordability, simplified claims, and cooperative-led distribution in rural India. The company’s products include health, motor, personal accident, and package policies, all designed to expand protection at the grassroots level. By working together with cooperative societies, IFFCO-TOKIO aims to increase insurance accessibility and contribute to India’s socioeconomic growth and the evolving aspirations of its people.

Ahmedabad District Commission Holds Iffco Tokio General Insurance Co. Liable For Wrongful Repudiation Of Valid Claim

The Additional District Consumer Disputes Redressal Commission in Ahmedabad, Gujarat, comprising President K. J. Dasondi and Member M. B. Chauhan, delivered a verdict against Iffco Tokio General Insurance Co. Ltd. The commission ruled that the insurance company was liable for wrongfully rejecting a valid claim. This decision was based on the company’s reliance on ‘Ayushman Maharashtra’ circulars, which the commission deemed did not supersede the terms of the insurance policy but rather provided supplementary guidance.

The ‘Ayushman Maharashtra’ scheme is a health insurance initiative aimed at providing coverage to economically vulnerable families. The circulars issued under this scheme are intended to ensure that beneficiaries receive the necessary medical care without facing financial hardships. However, in this case, Iffco Tokio General Insurance Co. Ltd. used these circulars as a basis to repudiate a claim, which the commission found to be unjustified.

The commission’s ruling emphasized that the circulars should be interpreted as guidelines to facilitate the implementation of the policy, rather than as a means to override its terms. By rejecting the claim based on these circulars, the insurance company acted in contravention of the policy’s terms and conditions. This action was seen as a wrongful repudiation of a legitimate claim, leading to the commission’s decision to hold the insurance company liable.

The verdict underscores the importance of adhering to the terms and conditions of an insurance policy. It also highlights the need for insurance companies to carefully consider the applicability of circulars and guidelines issued under government schemes, ensuring that they do not misuse these documents to deny legitimate claims. The commission’s decision is expected to provide relief to the claimant and serves as a precedent for similar cases, emphasizing the consumer’s right to fair treatment by insurance providers.

In conclusion, the Ahmedabad bench of the Additional District Consumer Disputes Redressal Commission has set a significant precedent by ruling against Iffco Tokio General Insurance Co. Ltd. for its wrongful repudiation of a claim based on the ‘Ayushman Maharashtra’ circulars. This decision reinforces the principle that insurance companies must honor the terms of their policies and cannot use supplementary guidelines as a justification for denying valid claims. The verdict is a victory for consumer rights and ensures that insurance companies are held accountable for their actions.

IFFCO-TOKIO General Insurance has been embarked on a remarkable journey, fostering an unwavering bond of trust with its customers for 25 years, marking a significant milestone in its history. This quarter-century milestone is a testament to the company’s unrelenting commitment to providing exceptional service, innovative products, and building lasting relationships with its policyholders. As IFFCO-TOKIO continues to grow and evolve, its foundation of trust remains unshakeable, paving the way for a brighter future in the insurance industry.

IFFCO-TOKIO General Insurance Company Limited, one of India’s leading general insurance companies, is celebrating its 25th anniversary. Established in 2000 as a joint venture between IFFCO and Japan’s Tokio Marine Group, the company has come a long way in providing customized policies and excellent claim settlement rates to its customers. With a modest beginning, the company now caters to over 86 lakh policies through 1000+ offices and 35,000 agents.

The company has been working towards making insurance accessible to every individual, household, and business, and has brought out affordable insurance solutions for under-covered communities. It has tied up with cooperatives to distribute micro insurance for package policies, health, and motor policies. IFFCO-TOKIO has also been at the forefront of social welfare through its Corporate Social Responsibility initiatives, which focus on empowering rural youth, improving healthcare, and promoting sustainable practices.

Over its 25-year journey, the company has received numerous awards and recognitions for its business excellence, innovation, and customer service. These include the ‘Tokio Marine Group Award 2025’, ‘India’s Top General Insurance Company Award 2025’, ‘Best DevOps Culture’, and ‘Asia’s Best General Insurance Company – 2025’, among others.

According to Mr. Subrata Mondal, Managing Director & CEO, the company’s vision has enlarged to align with people’s aspirations and the robust economy, while committing to IRDAI’s “Insurance for All by 2047”. The company has laid a strong technological foundation with trust, innovation, and resilience at its core and is now entering a transformational next leg of growth.

IFFCO-TOKIO has also demonstrated its commitment to gender diversity and equality by providing opportunities for female participation and training over 5,000 women agents. The company’s expansion in terms of customers and employees exemplifies its inclusive growth. As it looks to the future, IFFCO-TOKIO aims to build one of the best customer-focused, innovative, and socially responsible insurance companies in India.

With a strong foundation and a commitment to its customers, IFFCO-TOKIO is poised to continue its journey of “Spreading Happiness” in the lives of its customers. The company’s dedication to making insurance accessible and its focus on social welfare have made it a leader in the industry, and it is likely to continue to grow and succeed in the years to come.

Awasthi briefs Shah on IFFCO’s activities

On Friday, Dr. U.S. Awasthi, Managing Director of the Indian Farmers Fertiliser Cooperative Limited (IFFCO), met with Amit Shah, Union Minister of Home Affairs and Minister of Cooperation, to discuss the evolving role of cooperatives in India’s economy and rural prosperity. Dr. Awasthi provided a comprehensive update on IFFCO’s performance for the Financial Year 2024-25, highlighting the organization’s achievements in line with the government’s vision of “Sahakar Se Samriddhi” (Prosperity through Cooperation).

The meeting focused on several key initiatives, including the Seed Research and Development Facility at IFFCO’s Kalol Unit in Gujarat, which aims to advance seed technology and provide high-quality, certified seeds to farmers. Shah has long championed the cause of seed certification, recognizing its potential to enhance crop yields and farmers’ incomes. IFFCO’s research facility is contributing to this mission by developing reliable, high-yielding seed varieties.

The discussion also covered the collaborative efforts behind Bharatiya Beej Sahakari Samiti Limited (BBSSL), a cooperative venture focused on seed development that has already seen participation from over 20,000 cooperative societies across 34 states and union territories. BBSSL is working with government universities, agricultural scientists, and research laboratories to promote innovation in seed production, with IFFCO and KRIBHCO as key contributors.

Another important topic discussed was the role of cooperatives in expanding insurance coverage in rural India. Dr. Awasthi emphasized that India’s strong cooperative framework can be leveraged to raise awareness and increase penetration of insurance schemes in villages and small towns, safeguarding livelihoods and promoting economic stability. IFFCO’s insurance arm, IFFCO-Tokio, has launched several farmer-friendly insurance schemes tailored to meet the needs of those often excluded by conventional insurance providers.

The meeting underscores the government’s commitment to empowering cooperatives as engines of rural growth and innovation. Dr. Awasthi expressed his gratitude to Minister Shah for the meeting, stating that it was “warm and insightful.” The engagement highlights the government’s vision of using cooperatives to drive prosperity and development in rural India, and IFFCO’s role as a key player in this effort. Overall, the meeting demonstrated the government’s deepening commitment to supporting cooperatives and promoting rural prosperity through innovative initiatives and collaborative efforts.

A court has ruled in favor of a family whose child underwent foot surgery, determining that the condition was congenital rather than developmental, and as a result, the insurance company is liable to cover the costs.

A consumer complaint was filed by Sandeep Pai, a resident of Bengaluru, against IFFCO-Tokio General Insurance and Paramount Health Services after they denied his 15-year-old son Mukund’s corrective foot surgery claim. The insurers claimed that the problem was a congenital defect present from birth, which was not covered under the policy. However, Pai argued that the surgery was to correct a recently developed deformity, not a congenital defect. The insurers rejected both the cashless treatment and reimbursement claims, leading Pai to file a consumer complaint.

The complaint was heard by the first additional district consumer disputes redressal commission, which ruled that the denial of the claim amounted to a deficiency in service. The commission observed that the burden of proof lay with the insurers to show that the child’s condition was congenital, but they failed to examine any medical expert to prove their contention. The commission relied on a letter from Rangadore hospital, which clarified that Mukund’s foot deformity was developmental, not congenital, and appeared when he was about seven years old.

The commission also considered photographs produced by Pai, which showed his son was healthy during childhood, further supporting his case. The insurers had argued that the complaint was not maintainable either in law or on facts, but the commission rejected their arguments. The commission ordered IFFCO-Tokio and Paramount Health Services to jointly and severally pay Rs 2.8 lakh towards medical expenses with 7.5% annual interest from the date of repudiation until realization, aside from Rs 3,000 towards legal costs.

The case highlights the importance of insurers carefully examining claims and not relying solely on technical grounds to reject them. The commission’s ruling emphasizes that the burden of proof lies with the insurer to show that a condition is congenital, and that they must provide sufficient evidence to support their claims. The case also highlights the importance of consumers being aware of their rights and seeking legal recourse when they feel that their claims have been unfairly rejected. The ruling is a significant victory for Pai and his family, who can now receive the compensation they are entitled to for Mukund’s medical expenses.

IFFCO-TOKIO’s Journey of Trust Continues

IFFCO-TOKIO General Insurance Company Limited (IFFCO-TOKIO GIC) is celebrating its 25th anniversary, marking a significant milestone in its journey. The company was established in 2000 as a joint venture between IFFCO and Japan’s Tokio Marine Group and has since become one of India’s leading general insurance companies. With a strong focus on customer satisfaction and claim settlement rates, IFFCO-TOKIO has grown to cater to over 86 lakh policies through 1000+ offices and 35,000 agents.

Over the years, the company has worked towards making insurance accessible to every individual, household, and business, with a particular emphasis on under-covered communities. IFFCO-TOKIO has tied up with various cooperatives to distribute micro insurance for package policies, health, and motor policies. The company’s Managing Director & CEO, Mr. Subrata Mondal, emphasized that IFFCO-TOKIO’s vision has evolved to align with people’s aspirations and the country’s robust economy, while remaining committed to IRDAI’s “Insurance for All by 2047” initiative.

IFFCO-TOKIO has also prioritized social responsibility through its Corporate Social Responsibility (CSR) initiatives, which focus on empowering rural youth, improving healthcare, and promoting sustainable practices. The company has received numerous awards and recognitions for its business excellence, innovation, and customer service, including the ‘Tokio Marine Group Award 2025’ and the ‘India’s Top General Insurance Company Award 2025’.

The company has also demonstrated its commitment to gender diversity and equality by providing training to over 5,000 women agents and fostering financial inclusion and community trust. As IFFCO-TOKIO enters its next leg of growth, it aims to build a customer-focussed, innovative, and socially responsible insurance company in India. With its strong technological foundation and dedication to trust, innovation, and resilience, the company is poised for continued success and growth in the years to come.

IFFCO MD Dr. Udai Shanker Awasthi retires after four decades of decisive leadership role

Dr. Udai Shanker Awasthi, the Managing Director of the Indian Farmers Fertiliser Cooperative Limited (IFFCO), will retire on July 31, 2025, after a tenure spanning over four decades. Awasthi, a chemical engineer from Banaras Hindu University, joined IFFCO in 1976 and became Managing Director in 1993. During his time at IFFCO, he played a key role in expanding the cooperative’s operations in India and abroad, leading international ventures and partnerships in countries such as Senegal, Oman, Jordan, and the UAE.

Under his leadership, IFFCO diversified into new sectors, including insurance, crop protection, e-commerce, and agri-tech. Awasthi also promoted the use of nanotechnology in agriculture, establishing the Nano-Biotechnology Research Centre and developing products such as Nano Urea Plus and Nano DAP. He has received several awards for his contributions to the fertiliser industry, including the Rochdale Pioneers Award from the International Cooperative Alliance.

In his farewell message, Awasthi thanked the entire IFFCO family, including employees, joint venture partners, and farmers, for their support during his tenure. IFFCO Chairman Shri Dileep Sanghani praised Awasthi’s dedication to the organization, saying that he had often put the needs of IFFCO ahead of his personal life. Sanghani welcomed Awasthi’s continued guidance for the new management and wished him well in his retirement.

Awasthi’s retirement marks the end of an era at IFFCO, which is ranked the world’s number one cooperative by the World Cooperative Monitor. IFFCO has made significant contributions to India’s agricultural sector, and Awasthi’s leadership has been instrumental in the organization’s growth and success. As he begins his retirement, Awasthi will have the opportunity to spend more time with his family, including his grandchildren, and to reflect on his many achievements during his time at IFFCO.

Throughout his career, Awasthi has been recognized for his innovative approach to agriculture and his commitment to the cooperative movement. His legacy will continue to shape the direction of IFFCO and the fertiliser industry as a whole. As the organization looks to the future, it is likely that Awasthi’s contributions will be remembered and built upon, ensuring that IFFCO remains a leader in the agricultural sector for years to come.

Dream of Year 2000 stands at remarkable heights today: Sanghani

IFFCO Tokio General Insurance, a joint venture between IFFCO and Tokio Marine Group, recently celebrated its Silver Jubilee at an event in New Delhi. The company marked 25 years of its establishment, which was a defining moment in 2000 when the Indian Farmers Fertiliser Cooperative Limited (IFFCO) joined hands with Japan’s Tokio Marine Group. IFFCO Chairman Dileep Sanghani reflected on the journey, stating that the partnership was not just the establishment of another insurance company, but a union of India’s cooperative strength with international insurance expertise.

Over the years, IFFCO Tokio has built a comprehensive product portfolio, including car, two-wheeler, health, travel, home, property, and liability insurance. The company has also ventured into niche segments such as cyber insurance, credit insurance, and fine arts insurance. One of the major pillars of the company’s legacy is its deep rural footprint, with initiatives such as Sankat Haran Bima Yojana, Mahila Suraksha Bima Yojana, and Janata Bima Yojana, which provide affordable protection to underserved communities.

The company has achieved significant milestones, including crossing Rs 5,000 crore in gross written premium (GWP) in 2017 and Rs 10,000 crore in 2023. IFFCO Tokio now stands among India’s most trusted insurers, with a strong presence in the country. The company aims to continue leading with innovation, transparency, and a customer-first approach as it enters its next 25 years.

During the event, IFFCO Managing Director K. J. Patel praised the employees’ dedication and urged them to work with unity, sincerity, and passion to achieve even greater heights. The event also saw a special moment when Dileep Sanghani met Tokio Marine CEO Satoru Komiya, symbolizing the enduring trust and partnership that defines the joint venture. With its strong foundation and commitment to customer-centric services, IFFCO Tokio is poised to continue its growth trajectory and remain a leader in India’s insurance landscape. The company’s journey is a testament to the power of collaboration and innovation, and its Silver Jubilee celebration marks an important milestone in its history.

Dream of Year 2000 stands at remarkable heights today: Sanghani

IFFCO Tokio General Insurance, a joint venture between IFFCO and Tokio Marine Group, celebrated its 25th anniversary at Bharat Mandapam in New Delhi. The event marked a significant milestone in the company’s journey, which began in 2000 when IFFCO, the world’s largest fertilizer cooperative, partnered with Japan’s Tokio Marine Group, one of the largest insurance giants. IFFCO Chairman Dileep Sanghani reflected on the union, stating that it was not just the establishment of another insurance company, but a coming together of India’s cooperative strength with international insurance expertise.

Over the years, IFFCO Tokio has built a comprehensive product portfolio, including car, health, travel, and property insurance, among others. The company has also ventured into niche segments such as cyber insurance and fine arts insurance, positioning itself as a future-ready insurer. One of the company’s major strengths is its deep rural footprint, with initiatives like Sankat Haran Bima Yojana and Mahila Suraksha Bima Yojana providing affordable protection to underserved communities.

The company has achieved significant milestones, including becoming India’s first insurer to underwrite mega policies and establishing Bima Kendras, single-person operated centers that take insurance services to rural areas. IFFCO Tokio has also crossed significant revenue milestones, reaching Rs 5,000 crore in gross written premium (GWP) in 2017 and Rs 10,000 crore in 2023.

At the anniversary event, IFFCO Managing Director K.J. Patel praised the dedication of employees and urged them to work with unity, sincerity, and passion to achieve even greater heights. The company aims to continue leading with innovation, transparency, and a customer-first approach as it enters its next 25 years. With a strong foundation and a commitment to excellence, IFFCO Tokio is poised to remain one of India’s most trusted insurers.

The event was attended by leaders from IFFCO, Tokio Marine Group, employees, and partners from across the country. The meeting between Dileep Sanghani and Tokio Marine CEO Satoru Komiya symbolized the enduring trust and partnership that defines the joint venture. As IFFCO Tokio looks to the future, it is clear that the company’s legacy of trust, collaboration, and innovation will continue to shape the Indian insurance landscape. With its strong rural footprint, comprehensive product portfolio, and commitment to customer-centricity, IFFCO Tokio is well-positioned to achieve even greater success in the years to come.

Dream of Year 2000 stands at remarkable heights today: Sanghani

IFFCO Tokio General Insurance, a joint venture between IFFCO and Tokio Marine Group, celebrated its 25th anniversary at Bharat Mandapam, New Delhi. The event marked a significant milestone in the company’s journey, which began in 2000 when IFFCO, the world’s largest fertilizer cooperative, partnered with Tokio Marine Group, one of the largest insurance companies globally. IFFCO Chairman Dileep Sanghani reflected on the union, stating that it was not just the establishment of another insurance company, but the combination of India’s cooperative strength with international insurance expertise.

Over the years, IFFCO Tokio has built a comprehensive product portfolio, including car, health, travel, and property insurance, and has ventured into niche segments such as cyber insurance and fine arts insurance. The company has also established a strong rural footprint, providing affordable protection to underserved communities through initiatives like Sankat Haran Bima Yojana and Mahila Suraksha Bima Yojana. IFFCO Tokio was also the first private insurer to establish Bima Kendras, single-person operated centers that take insurance services directly to rural regions.

The company has achieved significant milestones, crossing Rs 5,000 crore in gross written premium (GWP) in 2017 and Rs 10,000 crore in 2023. Today, IFFCO Tokio is one of India’s most trusted insurers, with a strong presence in the market. The company aims to continue leading with innovation, transparency, and a customer-first approach as it enters its next 25 years.

The event brought together leaders from IFFCO, Tokio Marine Group, employees, and partners from across the country. IFFCO Managing Director K. J. Patel praised the employees’ dedication and urged them to work with “unity, sincerity, and passion” to achieve even greater heights. The company’s legacy is built on its deep rural footprint, innovative products, and commitment to providing affordable protection to all sections of society. As IFFCO Tokio looks to the future, it is poised to continue its growth and success, driven by its core values of trust, collaboration, and innovation. With a strong foundation and a clear vision, the company is ready to take on new challenges and opportunities in the Indian insurance landscape.

IFFCO-TOKIO & Cooperatives: Micro Insurance: Rediff Money news

IFFCO-TOKIO General Insurance Company has partnered with various cooperatives to offer micro insurance package policies, providing affordable solutions to under-covered communities. This initiative is part of the company’s celebration of its silver jubilee and aligns with the Insurance Regulatory and Development Authority of India’s (IRDAI) vision of “Insurance for All by 2047”. Established in 2000 as a joint venture between Indian Farmers Fertilizer Co-operative (IFFCO) and Japan-based Tokio Marine Group, IFFCO-TOKIO GIC has been guided by the principle of affordable insurance.

The company’s Managing Director and CEO, Subrata Mondal, stated that the vision has expanded to align with people’s aspirations and a robust economy, while remaining committed to IRDAI’s goal. To achieve this, IFFCO-TOKIO has introduced affordable insurance solutions for under-covered communities, inspired by various IRDAI initiatives. The partnership with cooperatives aims to distribute micro insurance for package policies, health, and motor policies, making insurance more accessible to those who need it.

IFFCO-TOKIO GIC offers a range of retail products, including motor, health, travel, home, and personal accident insurance, as well as corporate insurance products. By collaborating with cooperatives, the company can reach a wider audience and provide tailored solutions to meet the specific needs of under-covered communities. This move is expected to contribute to the growth of the insurance sector and help achieve the goal of “Insurance for All by 2047”. With its commitment to affordable insurance and partnerships with cooperatives, IFFCO-TOKIO GIC is well-positioned to make a positive impact on the lives of millions of people in India. The company’s efforts to increase insurance penetration and provide affordable solutions will likely have a significant impact on the industry and the communities it serves.

IFFCO Tokio Celebrates 25 Years of Excellence, Receives Congratulatory Messages

IFFCO Tokio General Insurance Company Ltd. has completed 25 years of service, marking a significant milestone in its journey. The company has received congratulatory messages from across the cooperative and insurance sectors, celebrating its contribution to rural India, particularly farmers and cooperatives. K J Patel, MD of IFFCO, expressed pride in the company’s journey, recalling the strong foundation upon which the joint venture was built. One of the company’s notable initiatives is the Sankat Haran Bima Yojana, an accidental insurance scheme linked with every bag of IFFCO fertilizer, which has provided protection and financial security to farmers and their families.

IFFCO Tokio’s journey began in 2000, after the Government of India opened the insurance sector. The company was formed through a partnership between IFFCO and Japan’s Tokio Marine & Nichido Fire Insurance Company Ltd., blending global expertise with India’s cooperative ethos. Over the years, the company has created a successful business venture and laid the groundwork for a legacy that continues to strengthen. Patel stated that the 25-year journey reflects trust, protection, and steadfast support to India and its farmers, and encouraged the team to look ahead with greater ambition.

Recently, the Ministry of Cooperation reviewed IFFCO Tokio’s progress in cooperative onboarding, emphasizing the need for expanding insurance coverage within the cooperative network and accelerating tie-ups with banks. The company has reported premium generation of Rs 162 crore in the current fiscal year, with Rs 148 crore coming from existing cooperatives and Rs 14 crore from new tie-ups. The Ministry has stressed the need for deeper outreach and targeted strategies to bring more cooperative banks under insurance coverage.

As IFFCO Tokio steps into its next phase of growth, the Silver Jubilee celebration marks not just a successful past but also a promise of a brighter future for the insurance cooperative ecosystem in India. The company’s commitment to rural India, particularly farmers and cooperatives, remains strong, and its initiatives continue to inspire pride across the organization. With its strong foundation and global expertise, IFFCO Tokio is poised to continue its growth and expansion, providing protection and financial security to more farmers and their families. The company’s journey is a testament to the power of collaboration and cooperation, and its legacy will continue to shape the insurance landscape in India for years to come.

IFFCO-Tokio General Insurance launches surety bond insurance

IFFCO-Tokio General Insurance has introduced a new insurance product called Surety Bond Insurance, which aims to provide a risk mitigation solution for the infrastructure sector. This launch comes after the Insurance Regulatory and Development Authority of India (IRDAI) permitted general insurers to issue surety insurance bonds in April 2022. The Surety Bond Insurance is a legally enforceable tripartite contract that provides a hedge against the risks involved in infrastructure projects.

In the past decade, India has initiated over 9,000 Public-Private Partnership (PPP) infrastructure projects worth Rs 68.13 lakh crore. However, many contractors face financial constraints, particularly with regard to the limits required under India’s bidding and other processes. This is where Surety Bond Insurance comes in, providing relief to contractors and freeing up their financial burden.

The Surety Bond works as a risk transfer mechanism, where the insurer provides a guarantee to the beneficiary or obligee that the principal or contractor will meet their contractual obligations. If the principal fails to deliver, the insurer pays a monetary compensation to the obligee. To provide this guarantee, the insurer assesses various factors, including the project type, revenue, past records, and financial health of the contractor.

The construction industry has already provided bank guarantees worth Rs 1.70 lakh crore, and this figure is expected to grow to Rs 3 lakh crore by 2030. The introduction of Surety Bond Insurance is expected to support this growth by providing an alternative to traditional bank guarantees. According to Subrata Mondal, MD and CEO of IFFCO-Tokio General Insurance, this product will help widen the pool of contractors and make it easier for them to participate in infrastructure projects.

Overall, the launch of Surety Bond Insurance by IFFCO-Tokio General Insurance is a significant development in the insurance industry, and it is expected to play a crucial role in supporting the growth of the infrastructure sector in India. The product is designed to provide a risk mitigation solution for contractors and help them overcome financial constraints, making it easier for them to participate in infrastructure projects and contribute to the country’s economic growth.

At 80, IFFCO MD Awasthi retires after serving company for over 49 years

U.S. Awasthi, the longest-serving CEO of a fertilizer company, has retired as the Managing Director of Indian Farmers Fertiliser Cooperative Limited (Iffco) after a three-decade stint. Awasthi, who turned 80, has been succeeded by K.J. Patel, who has taken charge as the new MD. Awasthi joined Iffco in 1976 as a chemical engineer and rose through the ranks to become the MD in 1993. During his tenure, he played a crucial role in shaping the company’s trajectory and elevating it to global prominence.

Under Awasthi’s leadership, Iffco expanded its global footprint through strategic investments in countries such as Senegal, Oman, Jordan, and the UAE. He also initiated diversification initiatives, including joint ventures like IFFCO-Tokio General Insurance Company, a collaboration with Japan’s Tokio Marine Group. Awasthi’s contributions to the company have been widely recognized, and he is credited with transforming Iffco into one of the largest fertilizer cooperatives in the world.

K.J. Patel, the new MD, has over 32 years of experience in the maintenance of nitrogenous and phosphatic fertilizer plants. He was previously the director-technical at Iffco and was heading the Iffco Paradeep Plant, the largest complex fertilizer plant in India. Patel’s appointment is seen as a significant development in the Indian fertilizer industry, which is highly controlled and regulated.

Awasthi’s retirement marks the end of an era at Iffco, and his legacy is expected to continue under the leadership of Patel. The company has expressed its gratitude to Awasthi for his contributions and wishes him well in his post-retirement life. As Iffco looks to the future, it is expected to continue its growth trajectory and expand its operations under the leadership of Patel. With its strong foundation and experienced leadership, Iffco is poised to remain a major player in the global fertilizer industry.

Shiv Sena leaders vandalise IFFCO Tokio Insurance Company’s office in Pune

Shiv Sena party workers and leaders vandalized the office of insurance company IFFCO Tokio in Pune on Wednesday, protesting the delay in disbursement of insurance amounts to farmers affected by unseasonal rains. The farmers in several parts of Maharashtra have suffered significant losses due to the heavy rains that have damaged their Kharif crops, including soybean, jowar, maize, and cotton. The protesters, numbering around 35, stormed into the IFFCO Tokio office, located in Koregaon Park, and ransacked the premises, damaging nearly 45 laptops and desktops, 10 printers, and injuring a watchman.

The Shiv Sena party has been actively involved in supporting the affected farmers, with its chief Uddhav Thackeray and Yuva Sena chief Aaditya Thackeray visiting the rain-affected regions to assess the situation. The state government has announced a relief package of Rs 10,000 crore for the affected farmers, but the opposition party, NCP, has deemed it insufficient and is demanding a relief package of at least Rs 25,000 crore.

IFFCO Tokio released a statement clarifying that it has not participated in the crop insurance scheme in Maharashtra for the current year and has already paid all eligible claims for the previous season. The company expressed surprise at the vandalism, stating that the protesters did not discuss their grievances or issues before resorting to violence.

The incident highlights the growing desperation and frustration among farmers in Maharashtra, who are struggling to cope with the losses caused by the unseasonal rains. In the past four days, at least ten cases of farmer suicides have been reported from the Marathwada region, underscoring the need for urgent action to address the crisis. Maharashtra Governor Bhagat Singh Koshyari has directed the state government to convene a meeting with insurance companies to expedite the disbursal of claims for crop damage, in an effort to provide relief to the affected farmers.

IFFCO-Tokio ventures into Surety Bonds sector

IFFCO-Tokio General Insurance has introduced its surety bonds business, a move aimed at supporting India’s growing infrastructure sector. Surety bonds are legally binding contracts that serve as a risk-mitigation tool for projects, providing an alternative to traditional bank guarantees. By launching this product, IFFCO-Tokio seeks to increase access to surety bonds for contractors, particularly small and medium-sized firms, and foster trust among stakeholders.

The construction sector in India has already issued a significant amount of bank guarantees, valued at Rs 1.7 trillion, and this number is expected to rise to Rs 3 trillion by 2030. However, the adoption of surety bonds has been slow due to regulatory and operational challenges. Despite these hurdles, the industry is working to address them and expand the market.

The introduction of surety bonds by IFFCO-Tokio is a significant development, as few insurers currently offer this product in India. By providing an alternative to traditional bank guarantees, surety bonds can help contractors and project developers manage risk more effectively. This, in turn, can lead to increased investment in infrastructure projects, driving growth and development in the sector.

The benefits of surety bonds are numerous. They can help reduce the financial burden on contractors, who often have to provide bank guarantees to secure projects. Surety bonds can also provide a more efficient and cost-effective way to manage risk, as they can be tailored to specific project requirements. Furthermore, surety bonds can help increase transparency and accountability in the construction sector, as they provide a clear and legally binding contract between parties.

Overall, the launch of IFFCO-Tokio’s surety bonds business is a positive development for India’s infrastructure sector. By increasing access to surety bonds and providing a more effective risk-mitigation tool, IFFCO-Tokio can help support the growth of small and medium-sized firms and promote trust among stakeholders. As the industry continues to address regulatory and operational challenges, the adoption of surety bonds is likely to increase, driving growth and development in the construction sector.

Dr. Awasthi has bid farewell following 40 years of providing visionary leadership.

Dr. Udai Shanker Awasthi, the Managing Director of the Indian Farmers Fertiliser Cooperative Limited (IFFCO), will retire on July 31, 2025, after a distinguished career spanning over four decades. During his tenure, Dr. Awasthi has played a pivotal role in transforming IFFCO into a world-renowned cooperative conglomerate, elevating it to unparalleled global prominence. As a chemical engineer from Banaras Hindu University, Dr. Awasthi joined IFFCO in 1976 and rose through the ranks to become Managing Director in 1993.

Under his leadership, IFFCO has achieved significant milestones, including diversification into various ventures that have empowered farmers across India. Dr. Awasthi’s visionary approach has led to strategic investments in countries such as Senegal, Oman, Jordan, and the UAE, as well as the establishment of joint ventures like IFFCO-Tokio General Insurance Company and IFFCO-Mitsubishi Corporation. He has also pioneered the use of nanotechnology in agriculture, leading to the development of innovative products like Nano Urea Plus and Nano DAP.

Dr. Awasthi’s contributions have earned him numerous accolades, including the global Rochdale Pioneers Award and the title of “Fertiliser Man of India.” He has also held leadership positions in the International Fertiliser Association and the Fertiliser Association of India. As he prepares to retire, Dr. Awasthi expressed his gratitude to the entire IFFCO family, including subsidiaries, joint ventures, and affiliates, as well as esteemed institutions and individuals who have supported him throughout his journey.

The Chairman of IFFCO, Dileep Sanghani, praised Dr. Awasthi’s selfless commitment to the organization, stating that he has been “profoundly immersed in the affairs of IFFCO” and has made significant sacrifices for the benefit of the organization. As Dr. Awasthi steps into retirement, IFFCO honors his legacy of innovation, integrity, and service, which will continue to guide the organization’s future endeavors. IFFCO is currently ranked as the world’s number one cooperative in terms of its contribution to GDP, according to the World Cooperative Monitor Report.

Dr. Awasthi’s retirement marks the end of an era, but his impact on the cooperative and fertilizer domains will be felt for generations to come. His dedication to the welfare of farmers and cooperatives has inspired countless individuals, and his pioneering work in nanotechnology has opened up new avenues for innovation in agriculture. As IFFCO looks to the future, it is clear that Dr. Awasthi’s legacy will continue to shape the organization’s trajectory and inspire new leaders to follow in his footsteps.

Court Overturns Insurer’s Definition of ‘Accident’

The Uttarakhand State Consumer Disputes Redressal Commission recently ruled in favor of a complainant, Smt. Meera Srivastava, in a case against IFFCO Tokio General Insurance Co. Ltd. The insurance company had denied a personal accident insurance claim made by Srivastava after her husband’s death due to complications from rabies. The policy had been taken out as part of a personal loan agreement, and the husband had been covered from July 2010 to July 2011.

The insurer repudiated the claim, stating that the cause of death did not fall under the definition of “accidental bodily injury” as provided in the policy. However, the Commission rejected this contention, noting that the policy did not contain any express exclusion for rabies or related infections. The Commission observed that the general exclusions section did not reference deaths from viral infections or animal bites.

The Commission also examined the definition of “injury” under the policy, which was defined as an accidental bodily injury caused by external, violent, and visible means. The Commission held that if the rabies infection had resulted from a dog bite or similar external incident, it would fall within this definition. This interpretation is supported by judicial precedents, such as a Supreme Court ruling that death due to a snakebite qualifies as an accident under a personal accident policy.

The Commission applied the principle of “contra proferentem,” which holds that ambiguity in an insurance contract must be interpreted in favor of the policyholder. The Commission ultimately held that the insurer’s decision to repudiate the claim lacked justification and amounted to a deficiency in service under the Consumer Protection Act. The Commission directed the insurer to compensate the complainant with the sum assured under the policy, as well as additional amounts for mental agony and litigation costs.

This decision highlights the importance of clarity and consistency in how insurers handle claim repudiations. The Commission made it clear that exclusions must be expressly stated in the policy document and that insurers cannot rely on vague language or internal interpretations to avoid liability. The ruling sends a strong message that unjustified repudiations, particularly in cases involving personal loss or death, will not be upheld by consumer forums. The decision emphasizes the need for insurers to treat policyholders fairly and transparently and to honor claims when all policy conditions have been met and no clear exclusion applies.

Bhutani reviews IFFCO-TOKIO onboarding of cooperatives

The Union Ministry of Cooperation held a high-level review meeting on Tuesday at Atal Akshay Urja Bhawan in New Delhi. The meeting, chaired by Secretary Dr. Ashish Kumar Bhutani, aimed to assess the progress of IFFCO-TOKIO in onboarding cooperatives and outlining its business expansion strategies. The discussions focused on key areas such as strengthening cooperative outreach, widening insurance coverage, and aligning the company’s growth plans with the Ministry’s objectives.

Dr. Bhutani emphasized the importance of leveraging insurance solutions to protect cooperative members and enhance financial resilience at the grassroots level. He highlighted the need for IFFCO-TOKIO to expand its insurance coverage to more cooperatives, thereby providing financial security to its members. The meeting also explored ways to strengthen the cooperative sector through innovative insurance products and services.

The meeting was attended by senior officials from the Ministry of Cooperation, including Pankaj Kumar Bansal, Additional Secretary, and Raman Kumar, Joint Secretary. Representatives from IFFCO, including Managing Director K.J. Patel and Joint Managing Director & Chief Financial Officer Rakesh Kapur, were also present. Other key stakeholders from the cooperative sector attended the meeting, providing valuable insights and suggestions.

The review meeting marked an important step towards strengthening the cooperative sector through insurance solutions. By onboarding more cooperatives and expanding its insurance coverage, IFFCO-TOKIO can play a vital role in enhancing financial resilience and promoting economic growth at the grassroots level. The Ministry of Cooperation’s efforts to leverage insurance solutions for the cooperative sector are expected to have a positive impact on the lives of millions of cooperative members across the country.

Overall, the meeting underscored the importance of collaboration between the government, cooperative sector, and insurance companies to promote economic growth and financial inclusion. The outcomes of the meeting are expected to guide IFFCO-TOKIO’s future growth plans and strategies, ensuring that they align with the broader objectives of the Ministry of Cooperation. With a focus on strengthening cooperative outreach and widening insurance coverage, the meeting marked a significant step towards promoting the growth and development of the cooperative sector in India.