HDFC ERGO General Insurance Company is a leading general insurance provider in India. It was established as a joint venture between HDFC Ltd., one of India’s largest housing finance institutions, and ERGO International AG, the primary insurance entity of the Munich Re Group. Over time, HDFC ERGO has become a subsidiary of HDFC Bank, following the amalgamation of HDFC Ltd. with HDFC Bank.

The company offers a comprehensive range of insurance products catering to both individuals and businesses. For individuals, it provides health, motor, travel, home, and personal accident insurance. For businesses, it offers property insurance, marine insurance, liability insurance, and other specialized products.

HDFC ERGO is known for its customer-centric approach and innovative use of technology. It has implemented AI-driven tools and digital platforms to simplify processes like policy issuance, claims settlement, and customer support. The company boasts a vast network of branches across India and a 24/7 support system to ensure seamless service.

Latest News on HDFC Life

Analysts have been explaining the discrepancy in the valuation of Canara HSBC Life compared to its competitor, HDFC Life. The key factors contributing to Canara HSBC Life’s discounted valuation include:

  1. Lower market share: Canara HSBC Life has a smaller market share compared to HDFC Life, resulting in reduced brand visibility and lower sales.
  2. Weaker distribution network: Canara HSBC Life’s distribution network is not as extensive as HDFC Life’s, limiting its ability to reach a wider customer base.
  3. Higher operating expenses: Canara HSBC Life’s operating expenses are higher compared to HDFC Life, eating into its profitability and affecting its valuation.
  4. Lower investment returns: The company’s investment portfolio has generated lower returns compared to HDFC Life, impacting its overall financial performance.
  5. Regulatory challenges: Canara HSBC Life has faced regulatory challenges, including stricter capital requirements and increased scrutiny, which have affected its valuation.
  6. Intense competition: The Indian life insurance market is highly competitive, with many players vying for market share, which has put pressure on Canara HSBC Life’s valuation.
  7. Lower profitability: Canara HSBC Life’s profitability is lower compared to HDFC Life, resulting in a discounted valuation.

These factors have contributed to Canara HSBC Life’s discounted valuation compared to HDFC Life, making it a less attractive investment opportunity for investors.

The life insurance sector in India has been growing rapidly, with premium income crossing ₹8.2 lakh crore in FY2024. However, despite being in the same industry, Canara HSBC Life and HDFC Life have different market perceptions, with HDFC Life trading at a premium valuation and being seen as a trusted industry leader. Canara HSBC Life, on the other hand, is valued at a discount, despite having strong bank partners like Canara Bank and HSBC.

The valuation gap between the two companies is significant, with Canara HSBC Life’s IPO implying a valuation that is roughly 40-45% lower than HDFC Life’s market value per embedded value and other multiples. This discount has surprised many investors, given Canara HSBC’s steady profit history. The market has priced the IPO using a conservative multiple, leaving room for debate on whether the discount is fair or too steep.

One reason for the valuation difference is the business mix and profitability of the two companies. HDFC Life earns higher VNB margins than many peers, with margins historically being above many rivals. Canara HSBC’s VNB margins are lower, due to a product mix that includes more ULIPs and lower-margin savings products. ULIPs generate lower upfront margins than protection or traditional savings plans, reducing valuation multiples tied to future profit streams.

Another factor contributing to the valuation difference is the embedded value and growth profile of the two companies. Embedded value captures the present value of in-force business plus net assets and is central to insurer valuation. Canara HSBC’s embedded value has improved strongly from FY2023 to mid-2025, but HDFC Life’s absolute EV and scale remain much larger. Scale matters, and a bigger EV gives room to sustain higher valuations.

Distribution strength and brand are also important factors in life insurance. HDFC Life has a wide mix of agency, bancassurance, and digital channels, lowering dependence on any single partner. Canara HSBC leans more on bancassurance, giving a steady flow of customers but also concentrating risk in bank partnerships. Investors prefer diversified distribution, seeing it as less risky. Brand recognition is another factor, with HDFC Life’s brand being well-known and Canara HSBC’s brand being strong within bank networks but lacking retail visibility.

Despite the discount, Canara HSBC has clear strengths, including steady profits for over a decade, healthy solvency ratios, and expanding embedded value. The company has reported improvements in assets under management and a near-99% claim settlement record. These facts argue that some of the discounts may be temporary. If the company shifts its product mix towards higher-margin lines and expands distribution beyond core bank partners, valuation could re-rate.

For long-term investors, the decision depends on risk appetite. Those who value scale, brand, and proven public track records may prefer HDFC Life. Those willing to bet on execution and margin improvement might find Canara HSBC attractive at its IPO price band. However, analysts view the discount as a mix of risk premium and conservative IPO pricing, and many say the valuation partly reflects differences in margins, product mix, scale, and liquidity. Ultimately, the decision to invest in either company depends on individual risk tolerance and investment goals.

HDFC Life and Avanse Financial Services have partnered to provide financial security to their customers.

HDFC Life, a leading life insurer in India, has announced a strategic partnership with Avanse Financial Services, an education-focused non-banking financial company (NBFC). The collaboration aims to provide group credit life insurance solutions to Avanse’s educational institution loan customers, thereby securing their loans and protecting them from unforeseen financial exigencies.

Avanse Financial Services is dedicated to making education financing seamless and affordable for Indian students. The company provides educational institution loan solutions to finance the growth and working capital requirements of educational institutes in India. HDFC Life, on the other hand, offers a range of innovative life insurance solutions designed to meet the evolving needs of customers.

The partnership combines Avanse’s customer-first approach with HDFC Life’s innovative product suite, superior service, and robust tech-led platforms. HDFC Life has a consistently high claim settlement ratio of 99.68% for FY’25, which provides customers with added assurance. The partnership aims to embed life insurance as an integral part of the financial foundation of educational institutions, enabling them to focus on providing quality education.

Vibha Padalkar, Managing Director & CEO of HDFC Life, commented that the partnership aligns with the company’s goal of financial protection for all. She stated that the association with Avanse Financial Services will provide a financial safety net to educational institutions, contributing significantly to shaping the future of students across the country.

Amit Gainda, Managing Director & CEO of Avanse Financial Services, said that the partnership aligns with the company’s customer-first approach and will strengthen the financial security framework for education institution loan customers. By integrating comprehensive protection solutions into their offerings, Avanse Financial Services aims to empower institutions to focus on delivering world-class learning while ensuring their financial resilience and long-term sustainability.

HDFC Life has been in operation for 25 years and has secured over 50 million lives in FY’25. The company continues to deliver value to all stakeholders and is committed to providing financial security to its customers. The partnership with Avanse Financial Services is expected to further strengthen HDFC Life’s reach and enable the company to take life insurance to more customers.

  1. LIC (Life Insurance Corporation of India): With a claim settlement ratio of 98.62%, LIC is one of the most trusted life insurance companies in India.
  2. HDFC Life Insurance: Offering a claim settlement ratio of 99.07%, HDFC Life Insurance is known for its efficient claim processing.
  3. ICICI Prudential Life Insurance: With a claim settlement ratio of 98.58%, ICICI Prudential is a popular choice among policyholders.
  4. SBI Life Insurance: SBI Life Insurance has a claim settlement ratio of 94.99%, making it a reliable option for life insurance.
  5. Max Life Insurance: Max Life Insurance boasts a claim settlement ratio of 99.22%, ensuring that policyholders receive their claims in a timely manner.
  6. Tata AIA Life Insurance: With a claim settlement ratio of 99.07%, Tata AIA Life Insurance is a trusted name in the Indian life insurance market.
  7. Bajaj Allianz Life Insurance: Bajaj Allianz Life Insurance has a claim settlement ratio of 98.48%, providing policyholders with peace of mind.
  8. Kotak Mahindra Life Insurance: Kotak Mahindra Life Insurance offers a claim settlement ratio of 98.15%, making it a popular choice among policyholders.
  9. PNB MetLife India Insurance: With a claim settlement ratio of 97.18%, PNB MetLife India Insurance is a reliable option for life insurance.
  10. Aegon Life Insurance: Aegon Life Insurance has a claim settlement ratio of 98.01%, ensuring that policyholders receive their claims efficiently.
  11. Exide Life Insurance: Exide Life Insurance boasts a claim settlement ratio of 98.47%, providing policyholders with a smooth claim experience.
  12. Reliance Nippon Life Insurance: With a claim settlement ratio of 97.71%, Reliance Nippon Life Insurance is a trusted name in the Indian life insurance market.
  13. Birla Sun Life Insurance: Birla Sun Life Insurance has a claim settlement ratio of 96.35%, making it a reliable option for policyholders.
  14. Aviva Life Insurance: Aviva Life Insurance offers a claim settlement ratio of 97.41%, ensuring that policyholders receive their claims in a timely manner.
  15. Future Generali India Life Insurance: With a claim settlement ratio of 95.71%, Future Generali India Life Insurance is a popular choice among policyholders.
  16. Canara HSBC OBC Life Insurance: Canara HSBC OBC Life Insurance has a claim settlement ratio of 95.39%, providing policyholders with a smooth claim experience.
  17. Pramerica Life Insurance: Pramerica Life Insurance boasts a claim settlement ratio of 95.55%, ensuring that policyholders receive their claims efficiently.
  18. Aditya Birla Sun Life Insurance: Aditya Birla Sun Life Insurance has a claim settlement ratio of 96.67%, making it a trusted name in the Indian life insurance market.
  19. Star Union Dai-ichi Life Insurance: With a claim settlement ratio of 95.13%, Star Union Dai-ichi Life Insurance is a reliable option for policyholders.
  20. Shriram Life Insurance: Shriram Life Insurance offers a claim settlement ratio of 94.99%, providing policyholders with peace of mind.

The life insurance industry in India has evolved from being a tax-saving instrument to a vital component of financial security. The Insurance Regulatory and Development Authority of India (IRDAI) plays a crucial role in regulating life insurance companies, setting standards such as Claim Settlement Ratio (CSR) and solvency ratio. As of FY 2024-25, private insurers in India have shown remarkable efficiency in settling death claims, with an average CSR of almost 99% within 30 days.

The top life insurance companies in India, ranked based on CSR, financial strength, and customer service quality, are:

1. Life Insurance Corporation of India (LIC) – With a CSR of 99.48% and a solvency ratio of 2.11, LIC continues to be the nation’s largest and most trusted life insurer.
2. HDFC Life Insurance – Achieving a CSR of 99.96% and a solvency ratio of 2.03, HDFC Life is a leader in digital services and has a broad product portfolio.
3. ICICI Prudential Life Insurance – With a CSR of 99.3% and a solvency ratio of 212.2%, ICICI Prudential has consistently demonstrated operational excellence.
4. SBI Life Insurance – Backed by the State Bank of India, SBI Life reported a CSR of 99.4% and a solvency ratio of 1.96, showcasing strong financial soundness.
5. Axis Max Life Insurance – Sustaining one of the industry’s highest CSR at 99.65%, Axis Max Life has a customer-centric approach and strong capital adequacy.
6. Bajaj Allianz Life Insurance – Achieving a CSR of 99.23% and a solvency ratio of 325%, Bajaj Allianz has reinforced its reputation for financial stability and innovation.
7. Kotak Mahindra Life Insurance – Reporting a CSR of 98.7% and a solvency ratio of 2.27, Kotak Life has steadily gained ground in India’s life insurance industry.
8. Aditya Birla Sun Life Insurance – With a CSR of 98.12% and a solvency ratio of 1.94, Aditya Birla Sun Life balances Indian legacy with global expertise.
9. Tata AIA Life Insurance – Achieving a CSR of 99.41% and a solvency ratio of 180%, Tata AIA has established itself as one of the most reliable private insurers.
10. PNB MetLife India Insurance – With a retail CSR of 99.57% and a group CSR of 99.72%, PNB MetLife has further strengthened its position through strong financial and operational performance.

When selecting a life insurance company, policyholders should consider the CSR, solvency ratio, and service quality. The life insurance industry in India is booming, driven by increasing financial literacy, digital penetration, and awareness about protection and retirement planning. The key takeaway for policyholders is that numbers matter, and they should always check a life insurer’s CSR, solvency ratio, and service quality before making a purchase. Ultimately, life insurance is not just about tax benefits, but about securing futures and providing peace of mind.

Life insurance companies pay a 4% commission on Unit Linked Insurance Plans (ULIPs).

Recent data from the Insurance Regulatory and Development Authority of India (IRDAI) reveals that life insurance companies paid an average commission of 4.03% to distributors for Unit-Linked Insurance Plans (ULIPs) in 2024, up from 3.13% in 2023. The total commission paid for ULIPs in 2024 was Rs. 4,900 crore, while the total ULIP premiums collected were Rs. 1.21 lakh crore.

Tata AIA Life topped the list of insurers, paying 11.22% in commissions to distributors, followed by Aviva Life at 8.32%, and Shriram Life at 6.65%. Other insurers, such as Axis Max Life, HDFC Life, and PNB MetLife India, also paid significant commissions, ranging from 4.92% to 4.67%.

In absolute terms, SBI Life paid the highest commission on ULIPs, amounting to Rs. 1,371 crore in 2024, followed by Tata AIA Life at Rs. 818 crore, and HDFC Life at Rs. 701 crore. ICICI Prudential Life and Axis Max Life also paid substantial commissions, with Rs. 548 crore and Rs. 354 crore, respectively.

The data highlights the significant role that commissions play in the sale of ULIPs in India. ULIP commissions accounted for 9.5% of the total commission payout in FY 2024. The high commissions paid by some insurers suggest that they are relying heavily on distributors to sell their ULIP products.

The top 10 life insurers in terms of ULIP commission payouts were SBI Life, Tata AIA Life, HDFC Life, ICICI Prudential Life, Axis Max Life, Bajaj Allianz Life, LIC, Kotak Mahindra Life, Aditya Birla Sunlife, and PNB MetLife India. These insurers paid a total of Rs. 3,831 crore in ULIP commissions in 2024, accounting for approximately 78% of the total ULIP commission payout.

The data also shows that some insurers, such as Bandhan Life and Future Generali India Life, paid very low commissions, with 0.01% and 1%, respectively. This suggests that these insurers may be relying more on other distribution channels, such as online sales or direct marketing, to sell their ULIP products.

Overall, the data provides insights into the commission structures of life insurers in India and highlights the importance of distributors in the sale of ULIPs. It also suggests that some insurers are relying heavily on commissions to drive sales, which could have implications for policyholders and the overall insurance industry.

HDFC Life has partnered with upGrad to launch an internship-led skilling program in the life insurance sector.

HDFC Life, a leading life insurer in India, has partnered with upGrad, a global skilling major, to launch a unique internship program called the “Insurance Fundamentals Program”. This program aims to provide certification in life insurance, as well as practical experience and a career pathway for participants. The program consists of a 3-week self-paced online course, followed by a four-month paid internship with HDFC Life for learners who complete the program and meet the internship selection criteria.

The program is designed for pre-final, final year students, fresh graduates, and career switchers with little to no prior finance experience. It will equip learners with a blend of hard and soft skills, including financial literacy, time value of money, interest calculation, risk assessment, and insurance terminology. The program will also cover regulatory compliance, Insurance Act, grievance redressal, and money laundering prevention.

The goal of the program is to provide internship opportunities for up to 2,000 eligible participants across HDFC Life’s branch network. According to Vibhash Naik, Chief Human Resources Officer at HDFC Life, the program is designed to provide domain knowledge and skills relevant to the Banking, Financial Services and Insurance (BFSI) sector. The program combines domain and industry knowledge with real-world exposure, offering participants the best of both worlds.

Anuj Vishwakarma, COO of Institutional Businesses & Certifications at upGrad, added that programs like this are essential for equipping youth with the right tools to succeed in the formal workforce. The partnership with HDFC Life will bring upGrad’s capability into the insurance ecosystem, providing learners with the opportunity to learn directly through on-the-job exposure.

The launch of the program aligns with a growing shift in how corporates are rethinking hiring, prioritizing outcome-driven skilling over conventional sourcing models. As the Indian life insurance industry works towards achieving the collective vision of “Insurance for All by 2047”, the need for customer-facing professionals will continue to surge. The BFSI sector has already overtaken Information Technology (IT) as the top recruiter in FY24, adding over 200,000 jobs.

Overall, the Insurance Fundamentals Program is a unique opportunity for learners to gain hands-on experience with one of India’s most respected life insurance companies, while improving their chances of landing full-time employment in the BFSI sector. The program’s focus on providing domain knowledge, skills, and real-world exposure makes it an attractive option for those looking to build a career in the insurance industry.

Stock Market Updates for HDFC

Recent Updates

We strive to make insurance relevant, personal, and accessible to every household, says HDFC Life’s ED-CBO

HDFC Life, a leading life insurance company in India, has witnessed broad-based growth across Tier 1, 2, and 3 cities, driven by higher policy sales and rising average ticket sizes. The company has a diversified product portfolio, including ULIPs, savings, protection, annuity, and group retirements, and is innovating with embedded products and term plans with return of premium. Vineet Arora, Executive Director and Chief Business Officer, HDFC Life, stated that a balanced portfolio and customer-centric innovation are at the heart of the company’s strategy.

The average ticket size of HDFC Life’s products is evolving, with rising affluence levels leading to an increase in ticket sizes and people buying more comprehensive covers. The company has a deep reach with its 2.4 lakh agents and 600 physical branches across India, as well as a significant online presence. The distribution strategy revolves around building a diversified distribution model that is agile and scalable, with a focus on investing in technology to improve the experience of partners and customers.

HDFC Life sees the evolution of its distribution mix over the next 3-5 years as being driven by digital and partnerships, with a growing online presence and investments in digital channels to provide simplified buying journeys and data-driven personalization. The company aims to make life insurance more accessible, relevant, and personalized for every Indian household.

The growth outlook for life insurance in FY26 is expected to be gradual, driven by evolving consumer needs and regulatory support. Despite a slower start to Q1FY26, HDFC Life continues to grow faster than the industry, and the company expects the life insurance industry to regain momentum. The product mix is expected to remain balanced, with a focus on selling what the customer wants and investing in product innovation across all categories.

Overall, HDFC Life is well-positioned for growth, with a diversified product portfolio, a strong distribution network, and a focus on customer-centric innovation. The company is investing in technology and digital channels to improve the customer experience and make life insurance more accessible and personalized. With a growing middle-income segment and rising affluence levels, the demand for life insurance is expected to continue, driving growth for HDFC Life and the industry as a whole.

Mr. Keki Mistry – Chairman’s Speech At HDFC Life’s 25th Annual General Meeting (AGM) In Mumbai On 16th July 2025Ladies and gentlemen, esteemed shareholders, and fellow stakeholders, I am honored to stand before you today at the 25th Annual General Meeting of HDFC Life. As we gather here in Mumbai on this 16th day of July 2025, I am filled with a sense of pride and accomplishment, reflecting on the remarkable journey of our organization over the past quarter century.As we celebrate this significant milestone, I would like to take a moment to acknowledge the incredible contributions of our founding members, whose vision and perseverance have been instrumental in shaping HDFC Life into the institution it is today. Their unwavering commitment to excellence and customer satisfaction has been the bedrock upon which we have built our success.Over the past 25 years, HDFC Life has experienced unprecedented growth, navigating the complexities of the Indian life insurance market with agility and resilience. We have consistently demonstrated our ability to adapt to changing regulatory environments, evolving customer needs, and emerging market trends. Through it all, our focus has remained steadfast on delivering exceptional value to our policyholders, while fostering a culture of innovation, transparency, and accountability within our organization.As we look to the future, I am excited about the prospects that lie ahead. The Indian life insurance sector is poised for significant expansion, driven by increasing awareness about the importance of insurance, favorable demographics, and the government’s initiatives to promote financial inclusion. At HDFC Life, we are well-positioned to capitalize on these opportunities, leveraging our robust distribution network, diversified product portfolio, and strong partnerships to drive growth and deepen our penetration in the market.Our strategy for the future is built around several key pillars. First, we will continue to invest in digital transformation, enhancing our online platform and leveraging data analytics to improve customer engagement, streamline processes, and reduce costs. Second, we will focus on expanding our reach in underserved markets, utilizing innovative distribution channels and tailored product offerings to address the unique needs of these segments. Third, we will prioritize the development of our people, providing training and development opportunities to enhance their skills and capabilities, and foster a culture of innovation and entrepreneurship within our organization.As we embark on this next phase of our journey, I would like to express my sincere gratitude to our shareholders, whose trust and support have been invaluable to us. I would also like to thank our customers, who have placed their faith in us, and our employees, who have worked tirelessly to deliver exceptional service and drive our success. Your contributions have been instrumental in shaping HDFC Life into the organization it is today, and I look forward to continuing our partnership in the years to come.Before I conclude, I would like to highlight some of the key achievements of the past year. Despite the challenges posed by the pandemic, we have delivered strong financial performance, with significant growth in our top-line and bottom-line. Our solvency ratio remains robust, and we have made substantial progress in enhancing our operational efficiency and improving our customer satisfaction scores.In conclusion, as we celebrate our 25th anniversary, I am filled with a sense of pride, gratitude, and excitement for the future. I am confident that HDFC Life is well-positioned to continue its trajectory of growth and success, driven by our commitment to excellence, customer satisfaction, and innovation. Thank you.

As of March 31, 2025, the company’s financial standing is strong, with Assets Under Management (AUM) totaling Rs. 3.36 lakh crores. This significant figure indicates the company’s substantial holdings and investment portfolio. Additionally, the Embedded Value stands at Rs. 55,423 crores, which represents the present value of future profits from the company’s existing business.

The solvency ratio, a crucial measure of a company’s ability to meet its long-term financial obligations, remains robust at 194%. This high ratio demonstrates the company’s financial stability and capacity to withstand potential risks and challenges. A solvency ratio above 100% is generally considered satisfactory, and a ratio of 194% is exceptionally strong.

In terms of new business, the company has achieved a margin of 25.6% for the year, resulting in a Value of New Business (VNB) of Rs. 3,962 crores. The VNB is a key metric that measures the value created by new business acquired during the year. The company’s ability to maintain a high new business margin is a testament to its pricing power and competitiveness in the market.

Despite facing challenges such as increased surrender values and an adverse product mix, the company’s new business margins have shown resilience. The decline in new business margins was limited to just 70 basis points, thanks to proactive mitigations implemented by the company. This suggests that the company has been able to adapt to changing market conditions and minimize the impact of these challenges on its business.

Overall, the company’s financial performance as of March 31, 2025, is strong, with significant AUM, a robust solvency ratio, and resilient new business margins. The company’s ability to navigate challenges and maintain its financial stability positions it well for future growth and success. With a strong foundation in place, the company is likely to continue delivering value to its customers and stakeholders in the years to come.

HDFC Life and Avanse Financial Services have partnered to provide financial security to their customers.

HDFC Life, a leading life insurer in India, has announced a strategic partnership with Avanse Financial Services, a non-banking financial company (NBFC) that focuses on education financing. The partnership aims to provide group credit life insurance solutions to Avanse’s educational institution loan customers, enabling them to secure their loans and protect themselves from unforeseen financial risks.

Avanse Financial Services provides financing solutions to educational institutions in India, supporting their growth and working capital requirements. By partnering with HDFC Life, Avanse’s customers will have access to innovative life insurance solutions that will provide a financial safety net and protect them from unforeseen events.

The partnership combines Avanse’s customer-first approach and expertise in education financing with HDFC Life’s innovative product suite, superior service, and robust technology platforms. HDFC Life has a consistently high claim settlement ratio of 99.68% for FY’25, which will provide assurance to Avanse’s customers.

Vibha Padalkar, Managing Director and CEO of HDFC Life, commented that the partnership aligns with the company’s goal of providing financial protection to all customers. She believes that Avanse’s expertise in the lending space and strong presence across India will strengthen HDFC Life’s reach and enable the company to take life insurance to more customers.

Amit Gainda, Managing Director and CEO of Avanse Financial Services, said that the partnership will further strengthen the financial security framework for the company’s education institution loan customers. By integrating comprehensive protection solutions into their offerings, Avanse aims to empower institutions to focus on delivering world-class learning while ensuring their financial resilience and long-term sustainability.

The partnership is expected to benefit both companies by providing a strong and compelling proposition for customers. With HDFC Life’s 25 years of experience in the industry and Avanse’s expertise in education financing, the partnership is poised to make a significant impact in the Indian education sector.

GST exemption on retail insurance likely to boost demand, with HDFC Life and Niva Bupa among Motilal Oswal’s top picks.

The insurance industry is facing a short-term challenge in terms of cash flow due to the recent announcement of a change in GST rates. The change, which is set to take effect until September 22, is expected to impact the industry in several ways. Firstly, policyholders who have purchased insurance policies in the last month are entitled to a free look period, during which they can cancel their policies without penalty. This could lead to a significant number of cancellations, which would negatively impact the cash flow of insurance companies.

Additionally, the change in GST rates may also lead to a delay in fresh purchases of insurance policies until September 22. This means that insurance companies may experience a reduction in new business, which would further exacerbate the cash flow challenges. The combination of cancellations and delayed purchases could put a strain on the financial resources of insurance companies, at least in the near term.

On the positive side, general insurance players are expected to benefit from the cut in GST rates on automobiles. The reduced tax rate is likely to boost vehicle sales, which could lead to an increase in demand for motor insurance policies. This could be a significant opportunity for general insurance companies, as they could see an uptick in business from the increased sales of vehicles. The growth in vehicle sales could also lead to an increase in other types of insurance policies, such as comprehensive insurance, which could further benefit general insurance players.

Overall, while the change in GST rates poses some short-term challenges for the insurance industry, there are also potential benefits, particularly for general insurance players. The key will be for insurance companies to navigate the short-term challenges and position themselves to take advantage of the potential opportunities that arise from the change in GST rates. By doing so, they can minimize the impact of the challenges and maximize the benefits, ultimately emerging stronger and more resilient in the long term. The impact of the GST rate change will be closely watched by the industry, and insurance companies will need to be proactive in responding to the changes and capitalizing on the opportunities that arise.

HDFC Life presents ‘Seva Ratna’ awards to honour outstanding teachers; notable educators from diverse fields are recognized and awarded in Chennai.

HDFC Life, a leading life insurance company, hosted a ‘Seva Ratna’ awards event in Chennai on September 5th, 2025, to commemorate Teachers’ Day. The event aimed to recognize and honor eminent teachers from various disciplines who have made significant contributions to their fields. The ‘Seva Ratna’ award is a symbol of respect, gratitude, and acknowledgment of the selfless service rendered by teachers to society.

The award recipients included experienced professionals from diverse fields such as medicine, law, chartered accountancy, engineering, and education. One of the notable recipients was Dr. K. Gireesh, a renowned neurophysician and neurosurgeon, who was awarded for his outstanding contributions to teaching neurology and neurosurgery over the past 30 years. He has also conducted training sessions for trainers in over 25 universities across the country, focusing on teaching bioethics to medical and paramedical students.

The awards were presented by Mr. Vinod Aloysius, Vice President of HDFC Life, at a special event held in Chennai. Another recipient of the award was Mr. Ramesh Babu, an eminent teacher who was felicitated for his dedication to his profession. The ‘Seva Ratna’ award is considered a prestigious honor, as it elevates the teacher to the status of a precious jewel of service. It conveys the message that teaching is not just a profession, but a noble mission that requires selflessness, dedication, and passion.

Lion Dr. Asmath Salim, Club Administrator of Lions Club of Madras Excellence, congratulated Dr. K. Gireesh on being conferred the ‘Seva Ratna’ award, stating that it is a testament to his outstanding contributions to the field of neurology and neurosurgery. The event was a fitting tribute to the teaching community, recognizing their tireless efforts to shape the minds of future generations. By honoring these exceptional teachers, HDFC Life aims to inspire others to follow in their footsteps and make a positive impact on society. The ‘Seva Ratna’ awards event was a celebration of the teaching profession and a reminder of the vital role that teachers play in shaping the future of our society.

HDFC Life is increasing its technology expenditure in order to enhance customer experience (CX) and drive operational efficiency.

HDFC Life Insurance, India’s second-largest private life insurer, has significantly increased its technology expenditures in recent years, with a growth rate that has outpaced its revenue growth. In the fiscal year 2025, the company’s consolidated IT spending climbed to ₹338.2 crore, a 28% increase from the previous year. Over the past five years, HDFC Life has dedicated roughly one-fifth of its revenue to technology, with a focus on developing a robust digital strategy that prioritizes customer-centric design, omnichannel interactions, and AI/ML-led processes.

The company has made significant enhancements to its digital capabilities, with over 90% of service requests now handled through self-service platforms, improving both customer experience and operational efficiency. HDFC Life has invested heavily in AI, cybersecurity, and data analytics to build a data-rich insurance platform that delivers an integrated customer experience. The company is leveraging AI and data analytics to enhance risk assessment, underwriting, fraud detection, and provide personalized financial advice.

HDFC Life has also developed a mobile-first approach, utilizing AI chatbots and paperless policies to streamline operations. The company has integrated generative AI for comprehensive document analysis and has restructured its technology team into business-benefit and core-technology-development groups. A cloud technology management system has further enhanced security and data protection compliance.

The company is modernizing its data systems for enhanced flexibility and real-time, accurate information, adopting microservices and LoCo technology to minimize redundancy and accelerate operational efficiency. HDFC Life has also integrated with key third-party administrators (TPAs) to enable real-time access to medical documents, speeding up policy issuance. The company’s AI-led underwriting process has helped in identifying potential fraud, and its InstaCheck initiative has helped the sales team present eligible coverage options.

The insurance industry is increasingly recognizing the power of innovation to accelerate the pace of change. According to a Gartner report, IT spending in India is projected to reach $160 billion by the end of 2025, an 11.2% increase from the previous year. Furthermore, AI technology spending in India is estimated to reach $10.4 billion in 2028, with an annual growth rate of 38%, driven by enterprise automation, multilingual AI models, and agentic deployments. Overall, HDFC Life’s significant investment in technology is expected to drive growth and improve customer experience in the insurance industry.

ICICI Lombard has appointed Parag Lokhande as the Head of Data Science, Artificial Intelligence, and Startup Initiatives.

ICICI Lombard has announced the appointment of Parag Lokhande as the Head of Data Science, AI, and Startup Initiatives. This strategic move indicates the company’s focus on leveraging artificial intelligence (AI) to drive innovation and growth. Lokhande will be responsible for developing and implementing advanced machine learning solutions that align with the company’s long-term goals of digital transformation and growth.

As the Head of Data Science, AI, and Startup Initiatives, Lokhande’s primary objective will be to build and deploy AI and machine learning solutions that drive business growth. He will also focus on collaborating with emerging startups to co-create innovative solutions that are future-ready. With over 20 years of experience in the BFSI sector, Lokhande brings a wealth of knowledge in analytics, AI, and digital transformation.

Prior to joining ICICI Lombard, Lokhande served as Vice President and Head of Data Science, AI, and Analytics at HDFC Life. During his tenure, he led several data-driven initiatives that enhanced customer experience, underwriting, and operational efficiencies. His career also includes leading roles at Kotak Securities, Bajaj Finserv, and ICICI Prudential.

Lokhande’s appointment at ICICI Lombard is expected to strengthen the company’s AI capabilities and shape a robust innovation roadmap. His mandate includes deepening engagement with the startup ecosystem to co-create innovative solutions. With his strong educational background, including an engineering degree from Mumbai University and executive education from IIM Ahmedabad, Lokhande is well-equipped to lead ICICI Lombard’s AI-led innovation initiatives.

The appointment of Lokhande is a significant move for ICICI Lombard, as it demonstrates the company’s commitment to embracing AI and digital transformation. By leveraging Lokhande’s expertise and experience, ICICI Lombard aims to drive business growth, enhance customer experience, and stay ahead of the competition in the insurance industry. Overall, Lokhande’s appointment is a strategic step towards establishing ICICI Lombard as a leader in AI-led innovation and co-creation with startups.

ICICI Securities has provided an analysis of the life insurance sector, focusing on key players such as HDFC Life, SBI Life, and ICICI Prudential Life.

Key observations include:

  1. Private sector market share gains: Private life insurers have been steadily gaining market share, with HDFC Life and ICICI Prudential Life being among the top gainers.
  2. Individual weighted received premium (WRP) growth: ICICI Prudential Life and SBI Life have shown strong growth in individual WRP, with ICICI Prudential Life outpacing the industry average.
  3. Protection business growth: HDFC Life and ICICI Prudential Life have reported significant growth in their protection business, driven by increasing demand for term insurance products.
  4. VNB margin expansion: SBI Life and ICICI Prudential Life have seen an expansion in their value of new business (VNB) margins, driven by improved product mixes and cost efficiencies.
  5. Investment income: All three insurers have reported strong investment income, driven by a rising interest rate environment and higher yields on their investment portfolios.

The analysis highlights the strengths and weaknesses of each insurer, with HDFC Life and ICICI Prudential Life expected to maintain their growth momentum, while SBI Life is expected to gain traction in the protection business and VNB margin expansion.

The life insurance industry in India has experienced strong growth in the first four months of the fiscal year 2026, according to a report by ICICI Securities. The industry’s annual premium equivalent (APE) has increased by 13.7% year-on-year, while the sum assured has expanded by 25.1%. This growth is attributed to product diversification and evolving distribution strategies. Private life insurers have performed well, with SBI Life, ICICI Prudential, and Axis Max Life emerging as top performers in individual sum assured growth.

The report highlights that the agency channel has faced challenges due to a shift away from high-ticket unit-linked insurance plans (ULIPs) towards guaranteed and protection products. However, bancassurance has continued to deliver steady growth, with companies like HDFC Life, SBI Life, and Axis Max Life posting year-on-year growth of 10.7%, 6.9%, and 16.5%, respectively.

The growth in sum assured has been driven by retail protection products, particularly pure term plans, which have outpaced return-of-premium offerings. Companies like SBI Life have rebalanced their product mix by reducing their exposure to return-of-premium products and focusing on term products to enhance profitability.

In terms of profitability, ICICI Securities has noted margin improvements across all listed insurers, including LIC, supported by higher volumes and operational efficiencies. The brokerage firm expects the life insurance sector to sustain its growth trajectory through balanced volume and margin strategies, broader product offerings, digital adoption, and stronger distribution networks.

Overall, the life insurance industry in India is expected to continue growing, driven by increasing demand for protection products and the adoption of digital technologies. The industry’s ability to diversify its products and distribution channels is likely to support its growth momentum in the coming months. With a strong foundation in place, the life insurance sector is poised to remain a key player in the Indian financial services industry.

Life insurance companies are increasing the value of their policies to help ensure policyholders’ coverage remains viable and ongoing.

Life insurance companies in India, including Life Insurance Corporation of India (LIC), HDFC Life, and SBI Life, are increasing the minimum and average value of policies to improve persistency and reduce lapses. Persistency refers to the percentage of policies still in force after a certain period, and it is a key metric that reflects customer satisfaction and the quality of sales. The insurers have found that lower-value policies tend to have lower persistency, and therefore, they are focusing on selling higher-value policies.

In the June quarter, LIC’s average ticket size increased by 23% compared to the same period last year, driven by changes in product structures. Similarly, HDFC Life and SBI Life have also recorded an increase in average policy value. The premium amount for a policy depends on the age of the insured, but the mandated rise in minimum sum assured has effectively lifted the premium base across core product lines for insurers.

The move to increase policy values is expected to improve persistency and enhance margins for insurers. Higher-value policies are often associated with more financially stable customers and better renewal rates. SBI Life Insurance, for example, has introduced a new term plan with a cover starting at ₹2 crore, targeting affluent customers. The company’s new business margin was 27.2% as of June 2025.

The increase in policy values is also a response to the government’s decision to tax income from non-ULIP insurance policies with annual premiums above ₹5 lakh, which was aimed at curbing tax arbitrage by high net worth individuals (HNIs). Following this move, insurers have reported a drop in 13th-month persistency ratios. However, by focusing on higher-value policies, insurers expect to improve persistency and report long-term profitability by spreading acquisition costs over a longer duration and reducing the strain on capital.

Middle-class Indians are no longer driven by tax savings to purchase life insurance, says Vibha Padalkar, MD & CEO, HDFC Life Insurance.

Vibha Padalkar, MD & CEO of HDFC Life Insurance, believes that recent tax changes will not deter Indians from saving, as they understand the importance of relying on their own savings for the future. Despite the changes, HDFC Life has recorded a 24% growth in the first nine months, with customers seeking safe and secure long-term insurance products. Padalkar notes that tax saving is no longer a primary motive for buying life insurance, with customers prioritizing broader financial goals and seeking security in volatile markets.

Padalkar emphasizes that Indians, unlike those in the West, do not have a government-backed social security safety net, and therefore, they must rely on their own savings. She also challenges the stereotype that millennials are irresponsible with money, citing research that shows they become more mindful of financial planning as they approach their 30s.

Regarding HDFC Life’s pension product, SAGA, Padalkar highlights its uniqueness in providing both accumulation and guaranteed annuity rate lock-in at inception. This allows customers to lock in annuity rates today, while income commences in the future, providing a secure and guaranteed lifelong income. She notes that the NPS is a cost-effective retirement accumulation tool, but SAGA offers a more comprehensive solution for post-retirement needs.

On market volatility, Padalkar believes that it will push people towards insurance products, as there is an inverse correlation between equity markets and traditional insurance products. She advises diversification, rather than putting all eggs in one basket, and notes that traditional insurance products can provide a safe haven for a portion of one’s savings.

Padalkar also addresses the issue of mis-selling, stating that HDFC Life takes extra precautions with vulnerable segments, such as low-income individuals and senior citizens. The company conducts 100% verification calls, simplifies policy details, and communicates in local languages to ensure that customers understand the policy terms and conditions.

Finally, Padalkar advises against opting for policies with no medical tests, as this approach can lead to claim rejections later on. She emphasizes the importance of thorough underwriting at the entry stage, citing HDFC Life’s high claim settlement ratio of 99.5% for 2023-24. Overall, Padalkar is optimistic about the life insurance industry’s growth prospects, driven by increasing awareness of the importance of savings and insurance in India.

HDFC Life has been ranked as the ‘Next Leader’ on the Indian Corporate Governance Scorecard for 2024.

HDFC Life, a leading life insurer in India, has been recognized as a ‘Next Leader’ in corporate governance by Institutional Investor Advisory Services (IiAS) as of December 31, 2024. This recognition is a testament to the company’s commitment to transparency, accountability, and exemplary governance practices. HDFC Life has been featured on this prestigious list for the fourth consecutive year, which is based on the annual assessment of the BSE 100 companies using the Indian Corporate Governance Scorecard framework.

The scorecard framework is developed jointly by IFC, BSE, and IiAS and is based on the G20/OECD Principles of Corporate Governance. It has been in use since 2015 and assesses companies on their corporate governance practices. HDFC Life’s recognition is a significant achievement, especially as the company enters its 25th year of operations. The company’s superior standards of corporate governance have been acknowledged, and it is seen as a leader in the industry.

According to Narendra Gangan, General Counsel, Chief Compliance Officer, and Company Secretary of HDFC Life, the company is committed to adhering to the highest standards of corporate governance. He stated that ensuring adherence to these standards is a way of life for HDFC Life and that the company endeavors to stay true to its commitment towards all aspects of Environment, Social, and Governance (ESG).

The recognition is a significant milestone for HDFC Life as it continues its journey of securing the lives of Indian citizens. The company is working towards achieving the industry’s collective goal of ‘Insurance for All by 2047’. HDFC Life’s commitment to corporate governance and ESG is reflected in its business practices, and this recognition is a testament to its efforts. Overall, HDFC Life’s recognition as a ‘Next Leader’ in corporate governance is a significant achievement that reflects the company’s commitment to transparency, accountability, and exemplary governance practices.

Empowering global dreams with USD Plans by HDFC Life International – Companies

As the world celebrates Pravasi Bharatiya Divas, a day dedicated to honoring the contributions of Non-Resident Indians (NRIs), HDFC Life International is taking the opportunity to acknowledge the aspirations of both NRIs and Resident Indians with global ambitions. On this special occasion, Rahul Prasad, CEO of HDFC Life International and Re Company Limited, is highlighting the benefits of USD Plans designed specifically for individuals pursuing opportunities abroad.

These USD Plans are tailored to provide financial security, savings in USD, and global coverage, catering to the unique needs of NRIs and Resident Indians with international aspirations. Whether you are an NRI looking to secure your family’s future or a Resident Indian with dreams of exploring global opportunities, these plans offer unmatched benefits and flexibility to help you achieve your goals.

By investing in USD Plans, individuals can enjoy the benefits of savings in a stable currency, while also gaining access to global coverage and financial security. This means that, regardless of where you are in the world, you can have peace of mind knowing that you and your loved ones are protected.

As HDFC Life International celebrates Pravasi Bharatiya Divas, the company is encouraging individuals to take the first step towards empowering their global dreams. By watching a special video, viewers can learn more about the benefits of USD Plans and how they can help achieve their ambitions. The video features Rahul Prasad, who provides insight into the design and benefits of these plans, highlighting their potential to help individuals achieve financial security and global coverage.

Overall, HDFC Life International’s celebration of Pravasi Bharatiya Divas is a tribute to the aspirations and achievements of NRIs and Resident Indians with global ambitions. By offering innovative solutions like USD Plans, the company is enabling individuals to pursue their dreams, both at home and abroad. As the world becomes increasingly interconnected, the importance of financial security and global coverage cannot be overstated, and HDFC Life International is committed to providing the necessary support and resources to help individuals achieve success.

HDFC Life has appointed Pushkar Wadhone as its new Vice President of Human Resources.

HDFC Life, a leading insurance company, has appointed Pushkar Wadhone as its new Vice President of Human Resources. Wadhone brings over a decade of experience in HR leadership across diverse industries, including logistics, healthcare, and life sciences. He is an alumnus of XLRI Jamshedpur, one of India’s premier business schools, with a specialization in Human Resource Management.

In his previous roles, Wadhone has worked with companies such as DP World, Mahindra Logistics, Thermo Fisher Scientific, and Sanofi, where he designed HR frameworks, aligned workforce strategies with business goals, and managed cross-functional teams. At DP World, he served as the HR Business Partner, contributing to talent development initiatives and strengthening organizational culture.

As Vice President of Human Resources at HDFC Life, Wadhone will oversee the company’s human resource strategies, focusing on talent management and organizational development. His appointment reflects the company’s focus on strengthening its human resource functions to support business growth, particularly in the areas of employee engagement and leadership development. The insurance industry is currently navigating shifts in workforce dynamics due to digital transformation and regulatory changes, and Wadhone’s expertise in strategic HR planning is expected to play a significant role in aligning the company’s workforce strategies with its long-term objectives.

Wadhone’s track record suggests a focus on fostering a resilient and performance-driven workforce. His experience in workforce planning, stakeholder engagement, and HR strategy will be valuable assets to HDFC Life as it seeks to address the evolving human resource needs of the insurance sector. The company has not disclosed further details about its HR plans under Wadhone’s leadership, but his appointment is seen as a significant step towards strengthening its human resource functions and supporting business growth. With Wadhone at the helm, HDFC Life is poised to navigate the changing landscape of the insurance industry and emerge as a leader in the sector.

Policybazaar and HDFC Life have partnered to launch a product that comes with a 100% claim assurance.

Policybazaar, a leading online insurance marketplace, has partnered with HDFC Life, a private life insurer, to launch a new term insurance product called HDFC Life Click 2 Protect Ultimate. This innovative product offers 100% claim assurance, providing customers with a secure financial safety net and a hassle-free claims experience. The product is designed to address two key consumer concerns: ease of purchasing insurance and a smooth claims process.

The HDFC Life Click 2 Protect Ultimate product comes with several key features, including Return of Premium on Maturity, which allows policyholders to get back their premiums at the time of maturity. It also offers a Terminal Illness Benefit, which provides timely financial support in cases of specified terminal illnesses. Additionally, policyholders can opt for a Smart Exit Benefit, which allows them to exit the policy and get back the entire premium, excluding taxes.

The product is targeted at salaried professionals earning ₹10 lakh or above annually and is currently available in major urban centers across India. The rigorous medical underwriting process at issuance ensures that customers are thoroughly assessed before being issued a policy.

According to Santosh Agarwal, CBO, Life Insurance, Policybazaar.com, the HDFC Life Click 2 Protect Ultimate is an industry-first product that reflects the company’s commitment to making insurance more customer-centric. Jatin Sabhani, Chief BroCA & Digital Alliances Officer, HDFC Life, added that the product further strengthens the company’s proposition of delivering on its promises and ensuring that customers’ families are financially secure during their most vulnerable times.

Overall, the HDFC Life Click 2 Protect Ultimate is a unique product that combines financial protection with a seamless claim process, catering to the evolving needs of discerning customers. With its innovative features and rigorous underwriting process, it is an attractive option for those seeking reliability and transparency in their insurance policies.

HDFC Life and SATYA MicroCapital have partnered to increase life insurance penetration in rural areas.

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HDFC Life appoints Pritika Shah as Head of Marketing, as CMO Vishal Subharwal departs.

HDFC Life, a leading life insurance provider in India, has announced the elevation of Pritika Shah to the position of Executive Vice President and Head of Marketing and Corporate Social Responsibility (CSR). Shah, who has been with the company for nearly 12 years, will oversee the development and implementation of marketing strategies, brand initiatives, and CSR programs. This move comes after the departure of Vishal Subharwal, who served as the Chief Marketing Officer (CMO) and Group Head at HDFC Life for six years.

During his tenure, Subharwal played a crucial role in shaping the company’s strategic direction, strengthening its digital presence, and expanding its e-commerce capabilities. He implemented innovative marketing strategies that enhanced customer engagement and contributed to the company’s growth. Subharwal’s departure marks the end of an era, and Shah’s appointment is expected to bring new perspectives and ideas to the marketing and CSR functions.

Pritika Shah brings a wealth of experience to her new role, with a career spanning over two decades. She has worked with several financial brands, including Aditya Birla Capital, Bharti AXA, and GE Money, as well as consumer companies like Pizza Hut and Dabur. Her previous role at HDFC Life was as Senior Vice President of Marketing and Customer Relationship Management (CRM). In her new capacity, Shah will aim to further strengthen HDFC Life’s position as a trusted life insurance provider in India.

HDFC Life, a joint venture between HDFC Ltd. and Abrdn (formerly Standard Life), serves over 70 million customers and has been at the forefront of leveraging technology and customer-centric strategies to enhance its offerings. The company has been successful in creating a strong brand presence in the Indian market, and Shah’s appointment is expected to build on this momentum. With her expertise and experience, Shah is well-equipped to lead the marketing and CSR functions and contribute to the company’s continued growth and success. Overall, the elevation of Pritika Shah to EVP and Head of Marketing and CSR is a significant development for HDFC Life, and the company is expected to benefit from her leadership and expertise.

HDFC Life Receives ICAI Award for Excellence in Financial Reporting for 2023-24

HDFC Life, a leading life insurer in India, has been awarded the Silver Shield in Category-III for Life Insurance at the ICAI Awards for Excellence in Financial Reporting 2023-24. The prestigious award was presented by Honourable Union Minister of State Shri Arjun Ram Meghwal at a ceremony held in New Delhi. The ICAI Awards, organized by the Institute of Chartered Accountants of India since 1958, recognize companies that demonstrate outstanding financial reporting standards.

The award is a testament to HDFC Life’s commitment to transparency and good governance. The company’s financial statements, disclosure policies, and presentation of financial statements were thoroughly reviewed by the esteemed jury, and it was selected as one of the top two winners for its adherence to Indian Accounting Standards, statutory guidelines, and regulatory requirements. Notably, HDFC Life is the only life insurance company to feature among the awardees this year.

HDFC Life has been continuously working towards financially securing Indian citizens by offering a range of life insurance solutions. The company has provided financial protection to millions of customers and their families, serving as a safety net in times of need while enabling them to achieve their long-term financial goals. HDFC Life’s commitment to its policyholders is reflected in its impressive 99.5% claim settlement ratio for FY24.

Niraj Shah, Executive Director & CFO of HDFC Life, expressed his pride and gratitude upon receiving the award. He emphasized that the award reinforces the company’s values of transparency and good governance. HDFC Life is committed not only to the financial security of its customers but also to sustainable and responsible business practices. The company continues to strengthen its governance framework while driving long-term value for its stakeholders and contributing towards a more resilient future. This recognition is a significant achievement for HDFC Life, and it underscores the company’s dedication to excellence in financial reporting and governance.

HDFC Life has been recognized as the ‘Next Leader’ on the Indian Corporate Governance Scorecard for 2024.

HDFC Life, a leading life insurance company in India, has been recognized as a ‘Next Leader’ in the Indian Corporate Governance assessment conducted by Institutional Investor Advisory Services (IiAS) as of December 31, 2024. This recognition is a testament to the company’s commitment to transparency, accountability, and exemplary governance practices. HDFC Life has been featured in this prestigious list for the fourth consecutive year, which is based on the annual assessment of the BSE 100 companies using the Indian Corporate Governance Scorecard framework.

The scorecard framework is developed jointly by IFC, BSE, and IiAS and is based on the G20/OECD Principles of Corporate Governance. HDFC Life’s recognition comes as the company enters its 25th year of operations, and it is seen as an acknowledgement of the company’s superior standards of corporate governance. The company’s General Counsel, Chief Compliance Officer, and Company Secretary, Narendra Gangan, expressed delight at the recognition, stating that ensuring adherence to the highest standards of corporate governance is a way of life for HDFC Life.

Gangan emphasized that the company is committed to all aspects of Environment, Social, and Governance (ESG) and humbly accepts the recognition as it continues its journey of securing the lives of Indian citizens. The recognition is also seen as a step towards achieving the industry’s collective goal of ‘Insurance for All by 2047’. HDFC Life’s commitment to corporate governance and ESG practices is evident in its consistent performance and recognition in the industry. The company’s focus on transparency, accountability, and governance practices has earned it a reputation as a leader in the life insurance sector in India.

New Term Insurance From Policybazaar, HDFC Life

Policybazaar has announced a partnership with HDFC Life to introduce a new term insurance plan called HDFC Life Click 2 Protect Ultimate. This plan guarantees 100% claim assurance, addressing a major concern for consumers who often worry about the hassle and uncertainty of claim settlements. The plan is designed to provide financial security with a seamless claims process, making it an attractive option for those seeking reliable insurance coverage.

One of the key features of the plan is the return of premiums upon maturity, which adds value for policyholders. In cases of specified terminal illnesses, the death benefit is accelerated after a six-month waiting period, ensuring that policyholders receive timely financial support. Additionally, policyholders have the option to exit the policy and receive a refund of premiums paid, excluding taxes.

The plan is targeted at salaried professionals earning Rs 10 lakh or more annually and is currently available in major cities across India, including Delhi, Mumbai, and Bangalore. To maintain its 100% claim assurance, the plan follows a rigorous medical underwriting process.

According to Santosh Agarwal, Chief Business Officer of Life Insurance at Policybazaar, the plan is a testament to the company’s commitment to customer-centric insurance and eliminates uncertainties in claims settlement. Jatin Sabhani, Chief Broker & Digital Alliances Officer at HDFC Life, added that the product further strengthens the company’s proposition of providing financial security for families in vulnerable times.

Overall, the HDFC Life Click 2 Protect Ultimate plan offers a comprehensive and reliable term insurance solution that addresses key consumer concerns. With its 100% claim assurance, return of premiums, and accelerated death benefit, this plan is an attractive option for those seeking financial security and peace of mind. The partnership between Policybazaar and HDFC Life is a significant development in the insurance industry, and the plan is expected to be well-received by consumers seeking trustworthy and efficient insurance coverage.

Q4 results today: Infosys, Tata Elxsi, HDFC Life, HDFC AMC and others to declare earnings on April 17

The earnings season has begun on Dalal Street, with several companies announcing their financial results for the quarter and year ended March 31, 2025. On April 17, 13 companies, including tech major Infosys, are set to declare their earnings. Infosys, India’s second-largest IT company, is expected to report muted earnings and a sequential fall in revenue for the quarter due to seasonal weakness in demand and margin pressure.

According to JM Financial, Infosys is estimated to record a net profit of ₹6,488 crore in Q4FY25, a fall of 4.7% from ₹6,806 crore in the previous quarter. The company’s revenue in the March quarter is expected to fall 0.4% to ₹41,617 crore from ₹41,764 crore in the previous quarter. Other companies announcing their results on April 17 include HDFC Asset Management Company, HDFC Life Insurance Company, Indosolar, Mahindra EPC Irrigation, and Tata Elxsi.

Several other companies are scheduled to announce their results this week, including tech giants Wipro and major banks such as HDFC Bank, Yes Bank, and ICICI Bank. On April 16, companies like Angel One, Ballarpur Industries, GTPL Hathway, and Wipro announced their financial results. On April 18, Amal, Mastek, Network 18 Media & Investments, and Orosil Smiths India will declare their earnings.

Investors are advised to consult with certified experts before making any investment decisions, as market conditions can change rapidly and individual circumstances may vary. The views and recommendations provided in the analysis are those of individual analysts or broking companies and not of the publication. With the earnings season in full swing, investors will be closely watching the results of these companies to gauge their performance and make informed investment decisions.

ICICI Prudential Life has achieved the highest claim settlement ratio of 99.04% in the second quarter of the fiscal year 2025. Here’s how other insurance companies rank in terms of claim settlement ratio:* ICICI Prudential Life: 99.04% * [Insert other insurers’ ratios] Note: The claim settlement ratio is a key metric that indicates the percentage of death claims settled by an insurer out of the total claims received. A higher ratio suggests a better track record of settling claims.

ICICI Prudential Life Insurance has achieved a claim settlement ratio of 99.04% for the July-September quarter of FY2025, the highest among all life insurance companies in the country. The company settled claims worth Rs 451.05 crore during this period, with an average claim settlement turnaround time of just 1.2 days. According to Amish Banker, Chief Operations Officer, the company handles every claim with utmost sensitivity, considering it the ultimate moment of truth.

The company’s ‘Claim for Sure’ initiative promises to settle eligible claims in one day after all documents are submitted. In Q2 FY2025, ICICI Prudential Life Insurance settled death claims amounting to Rs 71.24 crore under this initiative. The company has consistently had industry-leading claim settlement ratios, with 97.94% in Q1 FY2024, 98.14% in Q2 FY2024, 98.52% in Q3 FY2024, and 99.17% for the entire FY2024.

Technology has played a significant role in enabling the company to settle claims quickly, reducing the financial distress caused to the family due to the demise of the earning member. Claimants can use digital enablers such as the mobile app, WhatsApp, Chatbot, and website to easily lodge and track claims. The company’s high claim settlement ratio is a testament to its commitment to providing excellent customer service.

The claim settlement ratio is crucial from the customer’s perspective as it indicates the insurer’s ability to pay the nominee of the policyholder. The primary objective of buying an insurance policy is to protect loved ones financially in case of unforeseen events. If the insurer fails to honor the claim, the purpose of being insured is defeated. A high claim settlement ratio provides customers with the assurance that their claims will be settled promptly and efficiently.

In comparison to other life insurance companies, ICICI Prudential Life Insurance’s claim settlement ratio is the highest. According to the L-40 report, other companies such as Bajaj Life, TATA AIA Life, HDFC Life, SBI Life, Max Life, and LIC have lower claim settlement ratios. ICICI Prudential Life Insurance’s commitment to settling claims quickly and efficiently sets it apart from its competitors, making it a trusted choice for customers.

HDFC Life has been ranked as the ‘Next Leader’ on the Indian Corporate Governance Scorecard for 2024.

HDFC Life, a leading life insurer in India, has been recognized as a ‘Next Leader’ in the Indian Corporate Governance assessment conducted by Institutional Investor Advisory Services (IiAS) as of December 31, 2024. This recognition is a testament to the company’s commitment to transparency, accountability, and exemplary governance practices. HDFC Life has been featured on this prestigious list for the fourth consecutive year, which is based on the annual assessment of the BSE 100 companies using the Indian Corporate Governance Scorecard framework.

This framework, developed jointly by IFC, BSE, and IiAS, is based on the G20/OECD Principles of Corporate Governance and has been in use since 2015. The recognition comes as HDFC Life enters its 25th year of operation, highlighting the company’s superior standards of corporate governance. Narendra Gangan, General Counsel, Chief Compliance Officer, and Company Secretary of HDFC Life, expressed the company’s delight at being part of this esteemed list, stating that ensuring adherence to the highest standards of corporate governance is a way of life for the company.

HDFC Life endeavors to stay true to its commitment towards all aspects of Environment, Social, and Governance (ESG) and humbly accepts this recognition. The company continues its journey of securing the lives of Indian citizens and working towards achieving the industry’s collective goal of ‘Insurance for All by 2047’. This recognition is a significant milestone for HDFC Life, demonstrating its dedication to maintaining the highest standards of corporate governance and its commitment to transparency and accountability.

The Indian Corporate Governance Scorecard framework is a widely recognized benchmark for assessing corporate governance practices in India. By being featured on this list for the fourth consecutive year, HDFC Life has demonstrated its consistent commitment to upholding the highest standards of governance, transparency, and accountability. This recognition is a testament to the company’s unwavering dedication to its stakeholders, including customers, employees, and investors. As HDFC Life continues to grow and evolve, it remains committed to maintaining its position as a leader in the Indian life insurance industry.

ICICI Prudential Life Insurance and Axis Max Life Insurance are leading the way in customer experience.

The Hansa Research Life Insurance CuES 2025 report has ranked the top life insurance companies in India based on customer experience. The report is based on feedback from over 3600 customers across 13 life insurance brands in the country. The report reveals a significant improvement in customer experience in the life insurance industry, with a notable increase in the Net Promoter Score (NPS) from 54% to 58% over the past year. This improvement can be attributed to insurers effectively meeting customer expectations in key areas such as operational efficiency, transparency, and post-sales service support.

The report highlights that customers are associating life insurance brands more positively, especially in aspects like ‘trust and transparency,’ ‘innovation,’ and being ‘customer-oriented.’ The NPS for the insurance industry has seen a remarkable increase of 20 points over the past five years, rising from 38% in 2021 to 58% in 2025. This improvement is a result of insurers effectively meeting customer expectations and delivering exceptional brand and customer experiences.

The top-ranking life insurance companies in the report include ICICI Prudential Life Insurance and Axis Max Life Insurance, which have achieved impressive NPS scores of 65% and 64%, respectively. Tata AIA, Kotak Life Insurance, and HDFC Life Insurance have also shown significant improvement in their customer experience offerings. SBI Life Insurance has made significant strides in improving its NPS and ranking high on trust and affordability.

The report also highlights five key trends that will shape the industry in the future. These trends include the economic influence on financial investment decisions, the evolution of life insurance needs, millennial expectations, what women want, and digital services. The report emphasizes the need for insurers to deliver experiences and products tailored to the diverse needs, preferences, and communication styles of India’s fragmented demographics, especially customers in non-metros, millennials, and women.

The report suggests that brands must focus on addressing financial literacy, behavioral biases, and simplifying product complexity to thrive in the future. Success lies in aligning products with customer needs and profiles while delivering seamless, personalized experiences. The report also notes that customer expectations have shifted from purely transactional interactions to relationship-driven engagement, a trend that continues to strengthen and shape the industry’s evolution.

Overall, the report provides valuable insights for life insurance companies to prioritize and better position their business strategies and investments in the year to come. It emphasizes the importance of continuous enhancements in customer engagement strategies and delivering exceptional brand and customer experiences to drive leadership in the industry.

The life insurance industry’s Assets Under Management (AUM) has reached Rs. 62 lakh crore in 2024.

The life insurance industry in India has witnessed significant growth, with the Assets Under Management (AUM) increasing by over 9% to Rs. 62 lakh crore in March 2024 from Rs. 55 lakh crore in March 2023, according to data from the Insurance Regulatory and Development Authority of India (IRDAI). Life Insurance Corporation of India (LIC) commands the highest AUM of Rs. 44 lakh crore, accounting for 72% of the total AUM.

Private players have a total AUM of Rs. 18 lakh crore, with SBI Life and HDFC Life taking the second and third positions, managing AUM of Rs. 3.85 lakh crore and Rs. 2.87 lakh crore, respectively. ICICI Prudential Life is at the fourth position with assets of Rs. 2.86 lakh crore. Other notable players include Max Life, Bajaj Allianz Life, Tata AIA Life, and Aditya Birla Sunlife.

The data also reveals that 18 out of 25 life insurers have reported double-digit growth in their AUM over the last year. Tata AIA Life Insurance has reported the highest growth of nearly 39%, followed by Star Union Dai-ichi Life Insurance with a growth of 28%, and SBI Life Insurance with a growth of 26%.

New entrants in the life insurance industry include Go Digit Life, Credit Access Life, and Acko Life. Go Digit Life reported the highest AUM of Rs. 399 crore among the three, followed by Credit Access Life with Rs. 216 crore, and Acko Life with Rs. 159.25 crore.

The top 10 life insurers in terms of AUM are:

1. LIC – Rs. 44,23,580 crore
2. SBI Life – Rs. 3,85,095 crore
3. HDFC Life – Rs. 2,87,137 crore
4. ICICI Prudential Life – Rs. 2,86,820 crore
5. Max Life – Rs. 1,47,428 crore
6. Bajaj Allianz Life – Rs. 1,07,800 crore
7. Tata AIA Life – Rs. 96,799 crore
8. Aditya Birla Sunlife – Rs. 85,763 crore
9. Kotak Mahindra Life – Rs. 79,227 crore
10. PNB Metlife India – Rs. 47,420 crore

The growth in the life insurance industry is a positive sign for the sector, indicating increasing awareness and demand for life insurance products among consumers. The data also highlights the dominance of LIC in the market, as well as the growing presence of private players.

HDFC Life elevates Pritika Shah to Executive Vice President and Head of Marketing and Corporate Social Responsibility.

HDFC Life, one of India’s leading life insurance companies, has announced the promotion of Pritika Shah to Executive Vice President (EVP) and Head of Marketing & Corporate Social Responsibility (CSR). This move comes after the departure of Vishal Subharwal, who previously held the position of Head of Marketing at HDFC Life.

Pritika Shah’s elevation is a significant development, as she will now be responsible for leading the company’s marketing and CSR initiatives. With her new role, Shah will oversee the development and execution of marketing strategies, brand management, and CSR programs aimed at promoting the company’s mission and values.

Shah’s promotion is a testament to her exceptional leadership skills and contributions to HDFC Life. Her experience and expertise in marketing and brand management will be invaluable in driving the company’s growth and success. As EVP and Head of Marketing & CSR, Shah will play a crucial role in shaping the company’s brand identity, building customer engagement, and promoting social responsibility initiatives.

The announcement of Shah’s promotion has been reported by several leading industry publications, including BW Marketing World, ET BrandEquity, Exchange4media, Storyboard18, and MediaNews4U. These publications have highlighted Shah’s new role and responsibilities, as well as her background and experience in the marketing and insurance industries.

HDFC Life’s decision to promote Shah to EVP and Head of Marketing & CSR demonstrates the company’s commitment to recognizing and rewarding talent from within its ranks. The move is also expected to bring fresh perspectives and ideas to the company’s marketing and CSR initiatives, driving growth and innovation in the life insurance sector.

Under Shah’s leadership, HDFC Life is likely to continue its focus on customer-centric marketing, digital transformation, and social responsibility initiatives. The company’s marketing efforts will aim to build stronger connections with customers, promote financial literacy, and support community development programs. With Shah at the helm, HDFC Life is poised to strengthen its brand presence, drive business growth, and make a positive impact on society.

HDFC Life introduces Click 2 Achieve Par Advantage

HDFC Life has launched a new product called HDFC Life Click 2 Achieve Par Advantage, designed to provide individuals with a flexible and secure way to plan for their long-term financial goals. According to Aneesh Khanna, Head of Products & Segments at HDFC Life, the product is tailored to meet the specific needs of individuals at different life stages, taking into account their age, income, and plans for the future. The goal of HDFC Life Click 2 Achieve Par Advantage is to provide a financial safety net that protects individuals’ dreams and aspirations against uncertainties.

The product offers several key features, including the Policy Continuance Benefit (PCB) option, which waives future premiums in the event of the policyholder’s death. In such a scenario, the death benefit is paid out as a lump sum, and future benefits under the plan continue for the nominee or survivor. Additionally, the product offers a choice of death benefit multiples, allowing policyholders to customize their coverage to meet their specific needs. The options include death benefit multiples of 5x, 7x, or 11x.

Another key feature of HDFC Life Click 2 Achieve Par Advantage is the Paid Up Addition option, which allows policyholders to convert partial or entire cash bonuses payable into paid-up additions. These paid-up additions can be encashed at any time during the term of the policy, providing policyholders with a degree of liquidity and flexibility.

Overall, HDFC Life Click 2 Achieve Par Advantage is designed to provide individuals with a comprehensive and customizable life insurance solution that meets their unique needs and goals. With its range of features and options, the product offers a high degree of flexibility and security, making it an attractive option for those looking to plan for their long-term financial future. By launching this product, HDFC Life is reinforcing its commitment to providing innovative and customer-centric life insurance solutions that help individuals achieve their financial goals and protect their loved ones.

HDFC Life has been recognized as the ‘Next Leader’ on the Indian Corporate Governance Scorecard for 2024, as reported by ThePrint and ANI Press Releases.

HDFC Life, one of India’s leading life insurance companies, has been recognized as a “Next Leader” in corporate governance by Institutional Investor Advisory Services (IiAS) as of December 31, 2024. This recognition is a testament to the company’s commitment to transparency, accountability, and exemplary governance practices. HDFC Life has been featured in this prestigious list for the fourth consecutive year, which assesses the BSE 100 companies based on the Indian Corporate Governance Scorecard framework.

The scorecard framework, developed jointly by IFC, BSE, and IiAS, is based on the G20/OECD Principles of Corporate Governance and has been in use since 2015. HDFC Life’s recognition comes as the company enters its 25th year of operations, highlighting its superior standards of corporate governance. The company’s General Counsel, Chief Compliance Officer, and Company Secretary, Narendra Gangan, expressed delight at being part of this esteemed list, stating that adherence to the highest standards of corporate governance is a way of life for HDFC Life.

The company endeavors to stay true to its commitment towards all aspects of Environment, Social, and Governance (ESG). The recognition is a significant milestone for HDFC Life as it continues its journey of securing the lives of Indian citizens and working towards achieving the industry’s collective goal of “Insurance for All by 2047.” This achievement demonstrates HDFC Life’s dedication to upholding the highest standards of corporate governance, transparency, and accountability, making it a leader in the Indian life insurance industry.

The recognition by IiAS is a reflection of HDFC Life’s unwavering commitment to its stakeholders, including customers, employees, and investors. The company’s adherence to the principles of corporate governance has enabled it to build trust and credibility in the market, contributing to its success over the years. As HDFC Life looks to the future, it remains committed to maintaining the highest standards of corporate governance, ensuring that its operations are guided by transparency, accountability, and a strong sense of responsibility.

Life insurers’ first-year premiums increased by 2% in March and 5.1% in the fiscal year 2025.

The life insurance industry in India has reported a 2% year-on-year increase in first-year premiums for the month of March, with total collections reaching ₹61,439 crore. This growth is a welcome relief after a weak February, which saw a 12% year-on-year decline in premiums. For the entire financial year 2024-25 (FY25), first-year premiums have increased by 5.1% year-on-year.

Among private insurers, ICICI Prudential Life Insurance has reported an impressive 18% rise in March premiums, with its total annualized premium equivalent (APE) increasing by 32% year-on-year. HDFC Life has also reported a 5% growth in March premiums, with a 6% increase in total APE. Axis Max Life has seen a 1% rise in March premiums, with an 11% jump in total APE.

However, not all insurers have reported positive growth. SBI Life has reported an 11% decline in March premiums, although its total APE has risen by 2% year-on-year. LIC, the largest life insurer in India, has reported a 2% increase in March premiums, but its total APE has declined by 4%.

In February, private insurers had reported a 3% rise in premiums, with their 11-month FY25 premium collections growing by 11% year-on-year. Total APE had risen by 8%, while retail APE had increased by 2% during the same period. HDFC Life had reported a 24% year-on-year growth in February premiums, while ICICI Prudential had seen a 5% rise.

The growth in the life insurance industry is a positive sign, indicating that consumers are increasingly seeking protection and savings products. The industry is expected to continue growing, driven by increasing awareness and demand for life insurance products. However, the decline in premiums reported by some insurers, such as SBI Life, is a cause for concern and may be due to various factors, including intense competition and regulatory changes. Overall, the life insurance industry in India is expected to remain competitive and dynamic, with insurers focusing on innovation, customer engagement, and product development to drive growth.