The company offers a comprehensive range of insurance products catering to both individuals and businesses. For individuals, it provides health, motor, travel, home, and personal accident insurance. For businesses, it offers property insurance, marine insurance, liability insurance, and other specialized products.
HDFC ERGO is known for its customer-centric approach and innovative use of technology. It has implemented AI-driven tools and digital platforms to simplify processes like policy issuance, claims settlement, and customer support. The company boasts a vast network of branches across India and a 24/7 support system to ensure seamless service.
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National Insurance Awareness Day: Insurers Increasingly Invest in Wellness as Health Plans Undergo Transformation
The health insurance landscape in India is undergoing a significant transformation, shifting from a traditional safety net for emergencies to a wellness partner that encourages policyholders to adopt healthier lifestyles. Insurers are now incorporating wellness-linked benefits into mainstream health plans, using digital tools such as walk-tracking apps, nutrition coaches, and teleconsultations to promote preventive care and reduce long-term healthcare costs. These initiatives are changing the way people engage with insurance and how insurance companies view risk.
Insurers are using behavior-based incentives, such as rewards for exercising, completing check-ups, or maintaining a healthy lifestyle, to encourage policyholders to prioritize their health. These rewards can be redeemed for premium discounts, savings on diagnostic tests, or other benefits. For example, Aditya Birla Health Insurance’s HealthReturns program allows customers to earn rewards for walking 10,000 steps or burning calories, which can be used to pay for outpatient bills or pharmacy expenses.
The use of technology, such as wearables and health apps, is also poised to revolutionize the underwriting process, allowing insurers to assess risk more accurately and offer personalized premiums. Insurers are using real-time health data to design more responsive offerings and provide everyday support to policyholders, including mental health support, fitness guidance, and pet care.
Industry leaders believe that awareness about the benefits of health insurance is still low, particularly among younger or healthier individuals. To bridge this gap, insurers are using gamified tools, AI-driven reminders, and personalized nudges to make wellness engaging and accessible. They are also committed to providing convenient, digital-first experiences that put customers first.
The shift towards wellness-based insurance is expected to have a positive impact on the healthcare system, encouraging people to prioritize preventive care and reducing the burden of lifestyle-related diseases. As Parthanil Ghosh, Executive Director of HDFC ERGO General Insurance, noted, “Insurance is no longer an afterthought — it’s becoming an active partner in daily life.” With the integration of health tech, insurers will be able to assess and reward wellness behavior more effectively, enabling inclusive coverage across India.
Non-life insurers record 2% premium growth in September, Bajaj Allianz General Insurance leads the way
The non-life insurance sector in India has reported a modest 1.94% year-on-year growth in gross direct premium to Rs 23,430 crore in September. This growth was driven primarily by an increase in standalone health insurance premiums. The largest general insurer, New India Assurance, saw a 3.5% rise in premiums, while ICICI Lombard General Insurance reported a 6.2% increase. Other state-owned insurers, such as United India Insurance and Oriental Insurance, also reported significant growth, with increases of 23.36% and 4.45%, respectively.
Private general insurers, including Bajaj Allianz General and HDFC Ergo, also reported varying degrees of growth, with Bajaj Allianz General seeing a 31.35% increase and HDFC Ergo experiencing a decline of 3.78%. Standalone health insurers, such as Niva Bupa Health Insurance and Star Health and Allied Insurance, reported growth of 1.45% and 3.36%, respectively.
The government’s recent clarification on Goods and Services Tax (GST) has also had an impact on the industry. Premiums for individual life and health insurance policies are now exempt from GST, making them more affordable for individuals and families. However, this exemption does not apply to group insurance policies, which are typically offered by employers to their employees. Reinsurance services, which insurers purchase to protect themselves, are also exempt from GST.
However, insurers will face a significant adjustment regarding Input Tax Credit (ITC). They will no longer be able to claim ITC for essential input services such as agent commissions, brokerage, and administrative services. This change may have a significant impact on the industry, as insurers will need to adjust their business models to account for the loss of ITC. Overall, the non-life insurance sector is experiencing moderate growth, driven primarily by increases in standalone health insurance premiums, and is adapting to changes in the tax landscape.
Non-life insurers record 5% premium growth in June, data reveals
The Indian general insurance industry has witnessed a mixed performance in terms of premium growth, with some insurers reporting significant increases while others saw declines. New India Assurance, the largest general insurer, led the pack with a 10.6% year-over-year (YoY) increase in premiums to Rs 3,328 crore. This growth is notable, given the current market conditions.
Other state-owned insurers also reported strong growth, with United India Insurance seeing an 11.4% YoY rise in premiums, National Insurance posting a 26% growth, and Oriental Insurance’s premiums rising by 13.5%. These numbers indicate a positive trend among public sector general insurers.
In contrast, the second-largest general insurer, ICICI Lombard General Insurance, reported a 10.4% decline in premiums to Rs 1,987 crore. This decline is a significant setback for the company, which had been performing well in previous quarters.
Among private general insurers, Bajaj Allianz General reported an impressive 17% YoY growth in premiums to Rs 1,445 crore. This growth is a testament to the company’s strong distribution network and product offerings. On the other hand, HDFC Ergo saw a decline of 17.4% in premiums to Rs 870 crore, which is a concerning trend for the company.
Overall, the general insurance industry has shown a mixed performance, with some insurers reporting strong growth while others struggled to maintain their premium base. The growth of state-owned insurers is a positive sign, while the decline of some private insurers is a cause for concern. The industry’s performance will be closely watched in the coming quarters to see if the growth momentum can be sustained.
The premium growth of general insurers is an important indicator of the industry’s health, and the current trends suggest that the industry is facing challenges. However, with the government’s initiatives to increase insurance penetration and the growing awareness among consumers, the industry is expected to grow in the long term. The companies that are able to adapt to the changing market conditions and offer innovative products will be better positioned to capitalize on the growth opportunities.
HDFC Ergo and Tata AIG have joined other insurers in reducing distributor commissions.
The Indian government has introduced a significant change in the Goods and Services Tax (GST) on individual health and life insurance premiums, reducing it from 18% to 0% effective September 22, 2025. However, this change also means that insurance companies can no longer claim Input Tax Credit (ITC) on services such as brokerage and commission for individual health and life insurance. As a result, insurance companies are reducing commission payouts to distributors to absorb the loss of ITC benefit.
Several major insurance companies, including HDFC Ergo General Insurance, Tata AIG General Insurance, ICICI Lombard General Insurance, Aditya Birla Health Insurance, Niva Bupa Health, Star Health, and Care Health, have already cut commissions to distributors. The commission paid to distributors is now inclusive of 18% GST, effective October 1, 2025. This change is expected to impact the profitability and operating expenses of insurance companies.
The government’s intention behind this move is to make insurance policies more affordable for individuals. However, it has created pressure on insurance companies’ margins, as they have lost the benefit of ITC that they could earlier claim on their expenses. Insurance companies are now absorbing the ITC disallowance impact on non-commission costs to keep premiums affordable for customers.
The reduction in commission payouts to distributors may affect their earnings, but insurance companies are encouraging them to focus on selling more policies to increase their volumes and earnings. The new guidelines have created a challenging environment for insurance companies, and they are awaiting responses from relevant authorities to address their concerns. Meanwhile, insurance companies are revising their commission rates to align with the GST changes, and distributors can expect updated commission grids soon. Overall, the GST exemption on individual health and life insurance premiums has created a complex situation for insurance companies, distributors, and policyholders, with both positive and negative implications.
Duck Creek Technologies has been awarded the IDC FinTech Real Results Award for its work in insurance transformation.
Duck Creek Technologies, a global provider of intelligent solutions for the property and casualty insurance industry, has been named a co-winner of the 2025 IDC FinTech Real Results Awards in the Insurance Transformation category. The award recognizes Duck Creek’s work with HDFC ERGO General Insurance Company, a leading private sector general insurer in India, in delivering measurable and future-enabling change in the insurance industry.
The IDC FinTech Real Results program honors technology providers that have delivered tangible business outcomes for financial institutions. Duck Creek’s submission was selected from a competitive pool of global entries, with judges citing the project’s quantifiable impact and strategic value to HDFC ERGO’s transformation journey.
HDFC ERGO selected Duck Creek to streamline its core operations, enhance customer engagement, and accelerate product innovation. By leveraging Duck Creek’s SaaS-based platform, HDFC ERGO was able to modernize its policy administration and underwriting, reduce time-to-market for new products, and improve service delivery across digital channels.
The collaboration between Duck Creek and HDFC ERGO has been instrumental in delivering faster services to customers. HDFC ERGO’s President and Chief Technology Officer, Sriram Naganathan, noted that Duck Creek’s technology and expertise enabled the company to achieve real, measurable outcomes that position it for long-term success.
Duck Creek Technologies is a global intelligent solutions provider that enables the insurance industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. The company’s market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.
HDFC ERGO General Insurance Company Limited is one of the leading private sector general insurance companies in India, offering a complete range of general insurance products including health, motor, home, agriculture, travel, credit, cyber, and personal accident insurance. The company has created a range of innovative products and services using technologies like artificial intelligence, machine learning, and natural processing language.
The award recognizes the measurable impact of Duck Creek’s solutions on HDFC ERGO’s digital transformation journey, and highlights the company’s commitment to helping insurers modernize their operations, deliver exceptional customer experiences, and drive innovation at scale. With this recognition, Duck Creek Technologies has demonstrated its ability to deliver tangible business outcomes for financial institutions, and has reinforced its position as a leading provider of intelligent solutions for the insurance industry.
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A health insurance company has been fined Rs 30,000 for wrongly rejecting a medical claim. The insurer has also been ordered to pay Rs 2 lakh to the claimant, along with interest.
The District Consumer Disputes Redressal Commission in Mohali has ruled in favor of a policyholder, Kuldeep Singh Sandhu, who was wrongfully denied a mediclaim by HDFC ERGO Health Insurance Ltd. Sandhu had purchased a group mediclaim policy through Canara Bank, which covered both him and his wife for a sum insured of Rs 5 lakh.
In March 2020, Sandhu was admitted to the hospital with symptoms such as vomiting, vertigo, and facial numbness. However, his request for cashless treatment was denied by HDFC ERGO, citing pre-existing coronary artery disease (CAD). The policy was subsequently terminated. Despite providing medical certificates from cardiologists confirming no history of CAD, the insurance company refused to reimburse the hospital expenses.
As a result, Sandhu had to pay Rs 2,01,006 out of pocket for his hospital expenses. The commission noted that the insurer failed to provide credible proof of any pre-existing illness and accused it of adopting unfair trade practices. The commission observed that insurance companies often try to escape responsibility when it comes to settling genuine claims.
The commission has directed HDFC ERGO to pay the full amount of Rs 2.01 lakh along with 6% annual interest from the date of discharge. The company has also been directed to pay Rs 30,000 as compensation to the policyholder. If the payment is not made, the interest will rise to 9%. The insurer has been permitted to seek any pending documentation from the complainant within 30 days. This ruling highlights the importance of insurance companies fulfilling their obligations and settling genuine claims in a fair and timely manner.
HDFC ERGO has partnered with Consumr.ai to enhance its customer intelligence capabilities.
Consumr.ai, a leading customer intelligence platform in India, has been selected by HDFC ERGO to pilot a proof-of-concept (POC) aimed at transforming the insurance customer journey. The POC will utilize Consumr.ai’s proprietary AI Twins technology, which creates virtual representations of consumer cohorts based on real behavioral data. This technology enables always-on, consumer-informed decision-making, allowing HDFC ERGO to place customers at the center of every marketing, creative, and product choice.
The POC will leverage deterministic behavioral data from hundreds of millions of global users through integrations with platforms such as Meta, Google, and LinkedIn. HDFC ERGO’s own first-party customer data can also be securely onboarded, segmented, and modeled into AI Twins without ingesting personally identifiable information (PII). All insights are anonymized at a cohort level, ensuring full GDPR and CCPA compliance.
Consumr.ai was chosen after emerging as one of four winners of TechPreneur Season 2, an innovation program that drew over 140 AI and technology companies worldwide. The winners were selected following a rigorous multi-stage evaluation process involving senior leaders from BCG, Google, HDFC ERGO, and ERGO International.
The partnership between Consumr.ai and HDFC ERGO has the potential to transform the insurance customer journey by addressing key business challenges across media efficiency, creative intelligence, audience discovery, segmentation, positioning, and product innovation. On successful completion of the POC, the solution could be scaled across HDFC ERGO’s business lines, integrated into distribution channels, and extended to new use cases such as influencer marketing and voice-of-customer programs.
Consumr.ai has delivered successful AI Twins implementations for several clients, including Rustomjee, Aditya Birla Insurance, and a Fortune 100 US insurance leader. The HDFC ERGO engagement strengthens its commitment to the BFSI sector and positions the platform as a catalyst for innovation in global insurance ecosystems. Vivek Bhargava, Co-Founder of Consumr.ai, expressed his delight at being selected by HDFC ERGO and highlighted the potential of AI Twins technology to enable real-time personalization at scale.
HDFC ERGO General Insurance Wins Duck Creek Standard of Excellence Customer Award at Formation ’25
Duck Creek Technologies, a global intelligent solutions provider, has announced HDFC ERGO General Insurance Company Limited as a 2025 Standard of Excellence Customer Award winner. HDFC ERGO, India’s leading private sector general insurer, has been recognized for its digital transformation and innovation in the insurance industry. The company has implemented Duck Creek’s solutions, including Policy, Billing, Rating, and Insights, to enhance operational efficiency and customer experience.
HDFC ERGO’s adoption of Duck Creek’s low-code, highly configurable platform has enabled the company to design a pioneering AI-enabled, real-time policy issuance system. This has transformed the end-to-end process for its Health and Fire lines of business, allowing for rapid response to market demands and regulatory changes. The company has achieved significant results, including reducing product launch time from 4-5 months to just four weeks, and improving productivity gains for agents with quotes generated almost instantly.
The project involved over 45 business users, 150+ IT developers, and seven systems integrator partners, designing 300+ product covers, 300+ business rules, and executing 10,000+ test scenarios. The solutions were delivered in just nine months, with the commercial fire product first to go live, followed by the health product soon thereafter. Key results include dramatic productivity gains, operational efficiency, and risk reduction, as well as elevated customer experience driven by policies being processed in near real-time.
HDFC ERGO’s President & CTO, Sriram Naganathan, stated that the company’s endeavor has been to offer best-in-class solutions and experience to its customers. He added that the behavior and requirements of today’s customers have evolved, and the insurance industry is not an exception. Duck Creek’s tech enablement matched perfectly with HDFC ERGO’s requirements, enabling the company to offer innovative products, efficient services, and better analytical insights in an integrated manner.
Duck Creek Technologies’ Vice President and General Manager, APAC, Christian Erickson, congratulated HDFC ERGO on the award, stating that the company’s digital transformation stands as a benchmark for innovation and execution in the insurance industry. He added that HDFC ERGO exemplifies the forward-thinking, customer-focused approach that defines the future of insurance.
HDFC ERGO General Insurance Company Limited is a leading private sector general insurance company in India, offering a complete range of general insurance products. The company has created a stream of innovative and new products as well as services using technologies like Artificial Intelligence, Machine Learning, Natural Processing Language, and Robotics. With a completely digital sales process and 299 branches and 600+ digital offices across India, HDFC ERGO has empowered customers to avail services digitally on a 24×7 basis.
Posterscope India brings HDFC ERGO to the heart of Mumbai’s daily commute
HDFC ERGO General Insurance has launched an innovative Out-of-Home (OOH) campaign in collaboration with Posterscope India, aiming to integrate the brand into the daily routines of Mumbai commuters. The campaign transforms everyday travel stops into reminders of security, trust, and presence, connecting with people at moments that matter most.
The initiative, executed by Posterscope India, focuses on premium locations with high office-goer traffic and long dwell times. The Airport Road Metro Station was chosen as the ideal location, allowing HDFC ERGO to become a consistent presence for thousands of daily commuters. Bus queue shelters around the station have been transformed into immersive brand touchpoints, engaging audiences repeatedly over time and building brand recall through daily reinforcement.
According to Imtiyaz Vilatra, CEO of Posterscope India, the campaign is about being where people are every day, creating a connection with thousands of commuters who pass through the station. For the next three years, HDFC ERGO will be a familiar part of their daily routine. Posterscope India views OOH not just as advertising, but as a way to integrate brands into people’s lives naturally.
The campaign highlights a growing trend in OOH advertising, where brands seek to blend seamlessly into urban life, creating relevance and engagement through consistent, context-driven messaging. By leveraging high-impact locations and transforming ordinary waiting spots into memorable experiences, HDFC ERGO aims to establish a strong presence in the minds of Mumbai commuters.
The use of OOH advertising in this campaign allows HDFC ERGO to reach a large audience and create a lasting impression. The campaign’s focus on daily reinforcement and consistent messaging is expected to build brand recall and establish HDFC ERGO as a trusted and reliable insurance provider. Overall, the campaign demonstrates the effectiveness of OOH advertising in creating engaging and memorable brand experiences.