Aviva Life Insurance India is a joint venture between Aviva PLC, a British insurance company, and Dabur Group, an Indian conglomerate. Aviva is recognized as one of the first insurance companies to establish its business in India, dating back to 1834. The current joint venture commenced operations in July 2002. The company has its headquarters in Gurgaon, Haryana, and offers a wide range of life insurance, health insurance, investment management, mutual fund, and pension products to cater to the diverse needs of individuals and groups in India.

Aviva Life Insurance offers a variety of plans, including term insurance, savings plans, ULIP plans, child plans, retirement plans, and group insurance plans. These plans are designed to provide financial security and help customers achieve their long-term goals.

Key highlights of Aviva Life Insurance India include: One of the earliest insurance companies in India, with a legacy dating back to 1834. The current joint venture started in 2002. A partnership between Aviva PLC and Dabur Group, combining global insurance expertise with local business knowledge. Offers diverse insurance and investment solutions, including term life insurance, savings plans, unit-linked insurance plans (ULIPs), retirement plans, child education plans, and group insurance policies. Committed to providing customer-centric services with a focus on digital platforms for ease of access and understanding of products. Aviva Life Insurance Company has a solvency ratio of 1.8 as of the IRDAI annual report 2023-24, indicating its strong ability to meet financial obligations. The company has a high claim settlement ratio of 98.3% in the financial year 2023-24, demonstrating its reliability in fulfilling claims. With over 122 branches across India, Aviva ensures accessibility for policyholders for their service and claim-related needs. Premiums paid for Aviva Life Insurance policies are eligible for tax benefits under the Income Tax Act of 1961. Aviva has been focusing on its online platform, offering several products like Aviva i-Life, Aviva Health Secure, and Aviva i-Shield, making it easier for customers to understand and purchase policies online.

Latest News on Aviva India

Aditya Birla Sun Life Insurance has launched the #YeAkelaHiKaafiHai campaign, which features Farhan Akhtar.

Aditya Birla Sun Life Insurance has launched a new product campaign titled #YeAkelaHiKaafiHai, which showcases its all-new Super Term Plan. The campaign features Farhan Akhtar, an actor, director, and musician, who embodies the essence of a multi-faceted personality. The Super Term Plan is a comprehensive protection plan that offers life cover, critical illness protection, health services, and income security all in one.

According to Kamlesh Rao, Managing Director and CEO of Aditya Birla Sun Life Insurance, “Insurance is no longer optional, it’s a necessity. Today’s customers seek more than just life cover; they want a single plan that protects their health, secures their income, and prepares them for life’s uncertainties.” The Super Term Plan delivers exactly that, making it a powerful product that offers comprehensive protection for life, health, and income.

The campaign consists of three digital ad films, each exploring a key benefit of the Super Term Plan through slice-of-life moments and Farhan’s signature charm. The films have been launched across digital platforms, YouTube, and will be further amplified later across different mediums. The ad films showcase the unique features of the Super Term Plan, such as the return of premium feature, which allows policyholders to get back their premium payments if they outlive the policy term.

One of the ad films features Farhan Akhtar on a film set, delivering one scene in multiple moods, highlighting the flexibility and options offered by the Super Term Plan. Another film features Akhtar in a witty train station scene, where he quips about the unique return of premium feature offered under the ABSLI Super Term Plan. The third film features Akhtar in a witty banter, highlighting how life doesn’t stop even if a dialogue or a premium is missed, showcasing the plan’s feature that allows missing up to 12 premiums with uninterrupted coverage.

The campaign aims to empower individuals to make confident, informed choices with a solution that truly does it all. With the Super Term Plan, Aditya Birla Sun Life Insurance aims to provide a comprehensive protection plan that meets the evolving needs of customers. The campaign is a digital-first initiative, and the ad films have been designed to engage and inform audiences about the benefits of the Super Term Plan.

Aditya Birla Capital reported revenue of ₹10,949 crore in Q3 FY25.

Aditya Birla Capital Limited has announced its unaudited financial results for the quarter and nine months ended December 31, 2024. The company’s consolidated revenue grew by 10% year-on-year to ₹10,949 crore in Q3 FY25, while the consolidated profit after tax was ₹708 crore, compared to ₹736 crore in Q3 FY24. The overall lending portfolio, including NBFC and HFC, grew by 27% year-on-year to ₹1,46,151 crore as of December 31, 2024.

The company’s total assets under management (AUM) grew by 23% year-on-year to ₹5,03,377 crore, driven by a 23% growth in mutual fund quarterly average assets under management (QAAUM) to ₹3,83,911 crore. The life insurance business saw a 31% year-on-year growth in individual first-year premium (FYP) to ₹2,595 crore, while the health insurance business reported a 39% year-on-year growth in gross written premium (GWP) to ₹3,337 crore.

Aditya Birla Capital’s digital platforms, including the D2C platform ABCD, the B2B platform Udyog Plus, and the B2D platform Stellar, have also shown strong growth. The ABCD platform has acquired over 4.1 million customers, while Udyog Plus has crossed ₹3,300 crore in portfolio size. The company’s pan-India presence includes 1,482 branches across all businesses as of December 31, 2024.

The NBFC business saw a 21% year-on-year growth in AUM to ₹1,19,437 crore, with profit before tax growing by 5% year-on-year to ₹805 crore. The housing finance business reported a 136% year-on-year growth in disbursements to ₹4,750 crore, with AUM growing by 62% year-on-year to ₹26,714 crore. The asset management business saw a 42% year-on-year growth in operating profit to ₹261 crore, while the life insurance business reported a net VNB margin of 10.8%.

Overall, Aditya Birla Capital’s financial results for Q3 FY25 indicate strong growth across its various business segments, driven by its digital platforms, expanded branch network, and increased penetration into tier 3 and tier 4 towns. The company’s focus on capturing white spaces and driving growth in new customer segments is expected to continue to drive its growth in the future.

1.6 lakh+ Get Health Interventions from Aditya Birla Health Insurance

On the occasion of World Health Day, Aditya Birla Health Insurance Co. Ltd. (ABHICL) announced that over 1 lakh policyholders have benefited from their HealthReturns model, which encourages healthier lifestyle choices and good heart health. The model focuses on regular physical activity, with access to expert health guidance, and has delivered improved health outcomes for customers. Policyholders have walked over 350 billion steps so far, demonstrating their commitment to health.

The company is redefining the industry with its ‘Health-First’ approach, shifting from reactive coverage to proactive wellness. The HealthReturns model allows customers to earn rewards by engaging in fitness activities, such as walking 10,000 steps or burning 300 calories in a workout session. Customers who achieve 325 Active Dayz in a year and maintain a Green Healthy Heart Score can earn up to 100% of their annual premium amount back as HealthReturns.

In FY25, Aditya Birla Health Insurance conducted 3.8 lakh health assessments and generated 18 lakh personalized Wellbeing Score, helping customers take charge of their health. The company has also seen a significant increase in customers undergoing health coaching and health interventions, with 1 lakh+ customers and 1.6 lakh+ customers respectively. 81% of customers engaging with the company’s preventive care ecosystem experienced better control of key health indicators, reinforcing the company’s commitment to measurable health outcomes.

According to Mr. Mayank Bathwal, CEO of Aditya Birla Health Insurance, the role of health insurance is expanding beyond financial protection to becoming an enabler of proactive well-being. The company’s pioneering HealthReturns model not only incentivizes policyholders to adopt healthier lifestyles but also reinforces its commitment to driving a proactive, health-first approach to well-being.

The company offers a four-pronged approach to health insurance, which includes Know Your Health, Improve Your Health, Get Rewarded, and Stay Protected. This approach provides customers with access to various insights, health management services, and rewards for prioritizing their well-being. The company’s vision is to create a health-first ecosystem where policyholders are financially secure and empowered to lead healthier, longer lives. The HealthReturns model and the promise of 100% health insurance are offered via the Activ Health App, which provides a personalized engagement journey tailored to suit each user’s unique needs and behavior.

Aditya Birla Sun Life Insurance has launched a campaign called #YeAkelaHiKaafiHai, which features Farhan Akhtar.

Aditya Birla Sun Life Insurance has launched a new campaign called #YeAkelaHiKaafiHai, which highlights the benefits of their Super Term Plan. The campaign features Farhan Akhtar, a well-known actor, director, and musician, who embodies the essence of a multi-faceted personality. The Super Term Plan is a comprehensive protection plan that offers life cover, critical illness protection, health services, and income security all in one.

According to Kamlesh Rao, the managing director and CEO of Aditya Birla Sun Life Insurance, the campaign aims to empower individuals to make confident and informed choices about their insurance needs. The Super Term Plan is designed to provide a single solution that meets all of life’s uncertainties, making insurance a necessity rather than an option.

The campaign consists of three digital ad films, each showcasing a key benefit of the Super Term Plan through slice-of-life moments and Farhan’s signature charm. The films have been launched on digital platforms and YouTube, and will be amplified later across different mediums.

The first film features Farhan on a film set, delivering one scene in multiple moods, highlighting the flexibility of the Super Term Plan. The second film shows Farhan in a train station scene, emphasizing the unique return of premium feature offered under the plan. The third film features Farhan in a witty banter, highlighting the plan’s feature that allows missing up to 12 premiums with uninterrupted coverage.

The campaign aims to reach a wide audience and educate them about the benefits of the Super Term Plan. With the increasing importance of insurance in today’s world, Aditya Birla Sun Life Insurance is positioning itself as a leader in the industry, offering comprehensive and innovative solutions to meet the evolving needs of its customers. The #YeAkelaHiKaafiHai campaign is a significant step in this direction, and is expected to resonate with the target audience and drive sales of the Super Term Plan.

Why Claim Settlement Ratio Should Be Your First Check Before Buying InsuranceThe claim settlement ratio (CSR) is a crucial metric that indicates the percentage of claims settled by an insurance company out of the total claims received. It serves as a key indicator of an insurer’s reliability and commitment to paying out claims. Before purchasing an insurance policy, it is essential to check the claim settlement ratio of the insurance company.A high claim settlement ratio signifies that the insurance company has a history of settling a large percentage of claims, thereby providing assurance to policyholders that their claims will be settled in case of an unforeseen event. On the other hand, a low claim settlement ratio raises concerns about the insurer’s willingness or ability to pay out claims.Checking the claim settlement ratio before buying insurance helps you make an informed decision. It allows you to assess the insurance company’s track record and gauge the likelihood of your claim being settled. By opting for an insurer with a high claim settlement ratio, you can ensure that you receive the compensation you are entitled to when you need it the most.Therefore, the claim settlement ratio should be your first check before buying insurance, as it reflects the insurer’s credibility and commitment to its policyholders. It is a vital factor that can significantly impact your decision-making process when selecting an insurance provider.

Navigating the world of insurance can be overwhelming, with numerous insurers in the market. One crucial metric to consider when choosing an insurer is the claim settlement ratio (CSR). The CSR is the percentage of claims an insurer settles in a given year compared to the total number of claims it receives. It serves as a key indicator of an insurer’s reliability and efficiency in honoring claims. The Insurance Regulatory and Development Authority of India (IRDAI) publishes the CSR annually, providing policy buyers with a transparent and data-backed way to assess the credibility of insurers.

A high CSR indicates that the insurer is dependable and prompt in claim settlements, minimizing the chances of distressing delays or rejections. A CSR of 95% or above is typically considered a sign of trustworthiness. The CSR is calculated using a formula that takes into account the number of claims settled and the total number of claims received. According to IRDAI’s latest data for 2023-24, Acko General Insurance and Navi General Insurance Ltd had the highest CSR among private general insurers, with 99.91% and 99.97% of claims settled within 3 months, respectively.

Among public sector insurers, The Oriental Insurance Co. Ltd had the lowest CSR at 65.08%. Overall, general insurers in India paid out 81.13% of total claims within 3 months of claim intimation. Stand-alone health insurers also had notable CSR performances, with Aditya Birla Health Insurance topping the list at 92.97%, followed by Care Health Insurance at 92.77% and Niva Bupa Health Insurance at 92.02%. The claim settlement ratio is a critical metric that can help policy buyers make informed decisions when choosing an insurer. It is essential to check the CSR before signing on the dotted line, as it is a direct measure of how likely an insurer is to stand by policyholders in their time of need.

The data shows that some insurers are more reliable than others in settling claims. For instance, Star Health and Allied Insurance Co. Ltd had the lowest CSR among stand-alone health insurers but settled the highest number of claims at 16,80,171. This highlights the importance of considering multiple factors when choosing an insurer. The CSR is not just a number; it is a reflection of an insurer’s commitment to honoring claims and providing timely financial support during emergencies. By considering the CSR, policy buyers can make more informed decisions and choose an insurer that is likely to meet their needs.

Aviva Life Insurance has been awarded Product of the Year 2025 in both the Retirement Income and Unit Linked Insurance Plan (ULIP) categories.

Aviva Life Insurance, a leading private life insurance company in India, has been awarded the prestigious “Product of the Year 2025” title in two key categories: Life Insurance – Retirement Income and Life Insurance – ULIP. This recognition was based on a nationwide consumer survey conducted by NielsenIQ, as part of the 17th edition of Product of the Year in India. The winning products, Aviva Signature Increasing Income Plan and Aviva Signature Investment Plan, were voted by consumers as the most innovative in their respective categories.

The Aviva Signature Increasing Income Plan is a non-linked, non-participating savings life insurance plan that provides customers with guaranteed annual income, life cover, and flexible payout options. The plan is designed for those planning long-term financial stability post-retirement and offers the option to receive income for up to 40 years. On the other hand, the Aviva Signature Investment Plan is a Unit Linked Insurance Plan (ULIP) that supports goal-based wealth creation while offering peace of mind. The plan comes with zero premium allocation charges, return of mortality, and access to 8 fund options with unlimited free switches.

Asit Rath, CEO and MD of Aviva India, expressed his gratitude and honor at receiving the award, stating that the recognition is a validation of the company’s customer-centric approach. He added that the products were designed to address the real-life needs of customers, whether it’s creating a reliable stream of income post-retirement or building a disciplined investment habit for the future. Raj Arora, CEO of Product of the Year India, also congratulated Aviva Life Insurance on their win, stating that the company’s commitment to customer-first innovation, financial foresight, and product excellence has earned them the trust and votes of Indian consumers.

The recognition strengthens Aviva’s position as a customer-focused insurer committed to building simple, transparent, and future-ready financial solutions that align with the evolving needs of Indian families. Ajai Kumar Tripathi, Chief and Appointed Actuary at Aviva India, added that the company’s approach to purposeful product innovation begins with understanding the customer’s needs and combining deep consumer insights with robust actuarial analysis and continuous benchmarking against the best in the industry. With this dual recognition, Aviva Life Insurance has solidified its position as a leader in the Indian life insurance market, and its products have been recognized as the most innovative and customer-centric in their respective categories.

Aviva Enhances Freight Liability Insurance Offering

Aviva, a leading insurance provider, has announced an enhancement to its freight liability insurance offering. The company has expanded its coverage to provide more comprehensive protection for businesses involved in the transportation of goods. The enhanced policy is designed to address the increasing complexities and risks associated with freight transportation, providing customers with greater peace of mind and financial security.

The updated freight liability insurance policy offers a range of benefits, including increased coverage limits, broader definitions of covered cargo, and more flexible policy terms. The policy also includes additional features such as warehouse and storage coverage, cargo in transit coverage, and cargo loading and unloading coverage. These features are designed to provide customers with a more comprehensive and tailored insurance solution that meets their specific needs.

One of the key enhancements to the policy is the increased coverage limit. Aviva has increased the maximum coverage limit to provide customers with greater financial protection in the event of a claim. This is particularly important for businesses that transport high-value or sensitive goods, where the financial impact of a loss or damage can be significant.

The policy also includes a broader definition of covered cargo, which means that customers can enjoy protection for a wider range of goods, including perishable items, fragile goods, and high-value cargo. This provides customers with greater flexibility and confidence when transporting goods, knowing that they are protected against a range of potential risks.

In addition to the enhanced coverage features, Aviva’s freight liability insurance policy also includes a range of value-added services. These include access to a dedicated claims team, risk management support, and a range of online tools and resources to help customers manage their freight operations more effectively. By providing customers with a comprehensive and supportive insurance solution, Aviva is helping to reduce the risks and complexities associated with freight transportation, allowing businesses to focus on their core operations.

Overall, Aviva’s enhanced freight liability insurance offering provides customers with a more comprehensive, flexible, and supportive insurance solution. With its increased coverage limits, broader definitions of covered cargo, and range of value-added services, the policy is designed to meet the evolving needs of businesses involved in freight transportation. By choosing Aviva’s freight liability insurance, customers can enjoy greater peace of mind and financial security, knowing that they are protected against a range of potential risks and complexities.

Aviva Life Insurance has been awarded Product of the Year 2025 in the categories of Retirement Income and Unit Linked Insurance Plans (ULIP).

Aviva Life Insurance, a leading private life insurance company in India, has been awarded the prestigious “Product of the Year 2025” title in two key categories: Life Insurance – Retirement Income and Life Insurance – ULIP. The recognition was based on a nationwide consumer survey conducted by NielsenIQ, as part of the 17th edition of Product of the Year in India. The winning products, Aviva Signature Increasing Income Plan and Aviva Signature Investment Plan, were voted by consumers as the most innovative in their respective categories.

The Aviva Signature Increasing Income Plan is a non-linked, non-participating savings life insurance plan that provides customers with guaranteed annual income that increases by a simple interest rate of 15% on every 3rd anniversary of the Payout Period, along with life cover and flexible payout options. The Aviva Signature Investment Plan is a Unit Linked Insurance Plan (ULIP) crafted for customers who seek long-term investment growth with life insurance coverage.

Asit Rath, CEO and MD of Aviva India, commented on the win, stating that the company is honored to be recognized as Product of the Year 2025 in two key life insurance categories. He added that the winning products were thoughtfully designed to address customers’ real-life needs, whether it’s creating a reliable stream of income post-retirement or building a disciplined investment habit for the future.

Raj Arora, CEO of Product of the Year India, congratulated Aviva Life Insurance on their achievement, stating that the wins are a testament to Aviva’s commitment to customer-first innovation, financial foresight, and product excellence. Ajai Kumar Tripathi, Chief and Appointed Actuary of Aviva India, added that the recognition is a proud validation of the company’s approach to purposeful product innovation, which combines deep consumer insights with robust actuarial analysis and continuous benchmarking against the best in the industry.

This dual recognition strengthens Aviva’s position as a customer-focused insurer committed to building simple, transparent, and future-ready financial solutions that align with the evolving needs of Indian families. Aviva Life Insurance Company India Limited is a joint venture between Dabur Invest Corp and Aviva International Holdings Limited, a UK-based insurance group with a rich history dating back to 1696. The company is dedicated to enhancing the financial well-being of its customers through innovative insurance solutions and customer-centric initiatives.

UK’s financial watchdog has initiated an investigation into Aviva’s proposed £3.7 billion acquisition of Direct Line, a major player in the insurance industry.

The UK’s Competition and Markets Authority (CMA) has launched an investigation into Aviva’s £3.7 billion takeover of rival insurer Direct Line. The deal, which was agreed last year, aims to combine the insurance operations of both companies, creating one of the largest car insurers in the country. The CMA’s phase 1 investigation, which began on Wednesday, will evaluate the potential impact of the merger on competition in the sector over the next 40 working days, with a deadline set for July 10.

Aviva, the UK’s largest insurer, has been expanding its business in the UK, Ireland, and Canada, while selling off subsidiaries abroad. Direct Line, which owns brands such as Churchill and Green Flag, offers a range of insurance products, including home, travel, pet, and life insurance. The combined group will have over 20 million customers and will be a major player in the UK insurance market.

As part of the merger, Aviva and Direct Line plan to cut 5-7% of the combined group’s employee base over three years, equivalent to between 1,600 and 2,300 jobs. The companies have stated that the ultimate number of affected roles could be lower due to unfilled vacancies and annual staff turnover. Direct Line had already been undergoing its own turnaround efforts, including axing around 550 jobs in an effort to cut costs.

The takeover is the latest significant deal for Aviva, which previously acquired Friends Life for £5.6 billion in 2014. The company’s chief executive, Amanda Blanc, has been focused on expanding Aviva’s business in key markets while streamlining its operations. The merger with Direct Line is expected to create a major player in the UK insurance market, with a significant presence in the car insurance sector.

The CMA’s investigation will assess whether the merger will lead to a substantial lessening of competition in the market. If the regulator finds that the deal does not pose significant competition concerns, it will give the merger the green light. However, if it raises concerns, the CMA will proceed to a more in-depth phase 2 investigation, which could lead to further scrutiny and potentially even block the deal.

Aviva abandons international growth plans, focuses on expanding domestic presence

Amanda Blanc, the CEO of Aviva, has made notable comments that highlight a significant shift in the company’s strategy. Unlike in the past, when Aviva expanded its operations globally, Blanc’s approach is more focused on consolidation and streamlining. The company, formed in 2000 through the merger of Norwich Union and CGU, had previously amassed a substantial overseas portfolio across Europe, North America, and Asia.

However, under Blanc’s leadership, which began in 2020, Aviva has undergone a significant transformation. Within a short span of 18 months, the company divested eight of its overseas units, including operations in key markets such as France, Italy, Poland, and Singapore. This strategic move resulted in the raising of over £8 billion, which has been utilized to restore investor confidence through substantial capital returns.

Blanc’s deliberate contrast to the company’s past strategy is a testament to her vision for Aviva’s future. By shedding its global assets, the company is now more focused on its core operations, allowing it to concentrate on delivering value to its customers and stakeholders. The divestment of overseas units has also enabled Aviva to simplify its business, reduce complexity, and improve its overall efficiency.

The success of this strategy is evident in the significant capital returns that have been generated, which has helped to restore investor confidence in the company. Blanc’s leadership has been instrumental in shaping Aviva’s new direction, and her comments suggest that the company will continue to prioritize its core operations and deliver value to its stakeholders. Overall, Aviva’s shift in strategy under Blanc’s leadership marks a new chapter for the company, one that is focused on consolidation, simplification, and delivering long-term value to its customers and investors.

Aviva partners with CyberCube to enhance cyber exposure management capabilities.

CyberCube, a leading provider of cyber risk analytics, has partnered with US insurer Aviva to leverage artificial intelligence (AI) for cyber threat actor intelligence. The partnership will enable Aviva to use CyberCube’s “Portfolio Threat Actor Intelligence” service and suite of cyber analytics software to strengthen its cyber exposure management strategy. By utilizing AI, particularly large language models (LLMs), Aviva will be able to analyze extensive digital forensics data and data leaks associated with leading ransomware groups, gaining a deep understanding of their operational methods and attack strategies.

This in-depth intelligence will allow Aviva to identify companies in its commercial portfolio that are most vulnerable to specific cyber threat actors, bringing a new level of precision and innovation to exposure management. Aviva has already tested the “Portfolio Threat Actor Intelligence” service against several ransomware groups and has seen significant benefits. The insurer plans to use the service quarterly to refine its portfolio risk management and adapt to the rapidly evolving cyber threat landscape.

The partnership is a significant development in the field of cyber insurance, as it enables Aviva to gain deeper insights into its portfolios and better manage cyber risk for both itself and its customers. By incorporating cyber analytics and threat intelligence into its underwriting and exposure management processes, Aviva can provide more tailored advice to customers identified as higher risk. For example, the insurer can assist customers in selecting appropriate cybersecurity tabletop exercises that are specifically linked to the tactics of higher-risk threat actors.

According to James Mitchell, Senior Cyber Pricing and Exposure Manager at Aviva, the partnership is crucial in helping businesses protect themselves against rising cyber-attacks. William Altman, Head of Cyber Threat Intelligence Services at CyberCube, commented that the “Portfolio Threat Actor Intelligence” service takes the management of cyber insurance portfolio risk to the next level. The partnership demonstrates the growing importance of AI and cyber analytics in the insurance industry, and is expected to set a new standard for cyber exposure management.

Aviva Issues Fire Risk Warning Due to Rising Claims

The UK has experienced its sunniest spring on record, with over 630 hours of sunshine between March 1 and May 27. However, this warm weather has also led to an increase in garden fire claims, according to insurance giant Aviva. The insurer reported that the average fire claim involving a garden in the UK amounts to nearly £16,000. The rise in fire claims is attributed in part to the increased use of barbecues and bonfires in gardens during the warmer weather.

Aviva has warned that lightning strikes can also spark fires in homes, causing electrical items to break or malfunction. The insurer has seen examples of fires caused by embers from barbecues landing on sheds, ash from fire pits causing garage fires, and sheds, fencing, and decking being destroyed by garden bonfires.

To reduce the risk of fires, Aviva has issued several safety tips. These include avoiding garden bonfires, especially during dry and windy conditions, and never leaving them unattended. When barbecuing, it’s essential to check the weather forecast for wind, which can make barbecuing more dangerous, and to be mindful of ash, which can stay hot for days.

Additionally, Aviva advises unplugging appliances once charged, as overheating lithium-ion batteries can cause fires. The insurer also warns that sunlight magnified through glass objects can start fires, so it’s crucial to keep mirrors, bottles, and other reflective items away from direct sunlight.

Other tips include disposing of cigarettes carefully, as they can easily ignite dry grass or decking, and keeping an eye on fires in neighboring gardens, in case they spread. Aviva’s senior underwriting manager, Hannah Davidson, emphasized the importance of being vigilant when it comes to fire safety, especially during warm weather.

By following these safety tips, homeowners can reduce the risk of fires in their homes and gardens. Aviva’s data highlights the importance of being aware of potential fire hazards, especially during periods of warm weather. By taking simple precautions, such as being mindful of barbecues and bonfires, and keeping an eye on potential fire hazards, homeowners can help prevent fires and minimize the risk of damage to their properties.

Aviva Issues Fire Risk Warning Due to Rise in Claims

The UK has experienced its sunniest spring on record, with 630 hours of sunshine recorded between March 1 and May 27, according to the Met Office. However, this warm weather has led to an increase in garden fire claims, with Aviva reporting that April and May saw the highest number of claims this year. The average cost of a garden fire claim is nearly £16,000. The rise in fire claims is partly attributed to the increase in people enjoying barbecues and bonfires in their gardens during the warmer weather.

Aviva warns that lightning strikes can also spark fires in homes and gardens, and can cause electrical items to malfunction, leading to fires. The insurer has seen examples of fires caused by garden bonfires, barbecues, and fire pits, including sheds, fencing, and decking being destroyed, and embers from a barbecue landing on a shed and setting its contents ablaze.

To reduce the risk of a fire in your home or garden, Aviva has issued several safety tips. These include avoiding garden bonfires, keeping water or a hose nearby if you do light a fire, and exercising caution with fire pits and extinguishing them before going inside. The insurer also advises checking the weather forecast before barbecuing, as windy conditions can make barbecuing more dangerous. Additionally, Aviva warns that overheating lithium-ion batteries can cause fires, and advises unplugging chargers once tools are fully charged.

Other safety tips include disposing of cigarettes carefully, keeping mirrors and other reflective items away from direct sunlight, and keeping an eye on fires in neighboring gardens. Aviva also recommends being mindful of ash from barbecues, which can stay hot for days, and waiting until it has cooled before disposing of it.

By following these safety tips, homeowners can reduce the risk of a fire in their home or garden and avoid the potentially costly consequences. As Senior Underwriting Manager at Aviva, Hannah Davidson, said: “Although warmer weather is often welcome news, we’re urging people to remain vigilant when it comes to fire safety.” It is essential to be aware of the potential fire hazards in your home and garden, and to take steps to mitigate them. By doing so, you can enjoy the warm weather while minimizing the risk of a fire.

Aviva has implemented the Reltio Data Cloud solution to unify its data.

Aviva, a multinational insurer based in the UK, has implemented the Reltio Data Cloud solution to provide real-time data intelligence and improve customer experiences. Prior to this deployment, Aviva struggled with fragmented data across different systems, which hindered its ability to gain a comprehensive view of customer interactions. The company evaluated various vendors to replace its legacy IBM Master Data Management system and ultimately chose Reltio’s solution.

The Reltio Data Cloud solution provides Aviva with a 360-view of its customers, enabling the company to streamline data quality and deliver personalized experiences. With the assistance of a Reltio partner, Aviva has migrated 37 million customer profiles, facilitating improved functionality across teams. The company is continuing to work with the partner and Reltio Professional Services to fully utilize the Customer 360 methodology.

The implementation of the Reltio Data Cloud solution supports Aviva’s operations, including the MyAviva app, which offers customers real-time access to their policy details. The company aims to enhance marketing and analytics by integrating additional third-party data. Aviva’s customer data head, Bijan Yeylaghi, praised Reltio’s expertise in highly regulated industries and highlighted the progress made towards achieving data transformation goals.

Reltio’s CEO, Manish Sood, emphasized the importance of data agility in today’s business landscape, particularly in the age of AI. He noted that Aviva has removed the limitations of its legacy system and invested in a platform that scales to meet the speed and demands of modern business. This deployment is expected to improve customer service and unlock additional business value from customer data.

The partnership between Aviva and Reltio is part of the insurer’s efforts to advance its digital transformation and improve customer experiences. Recently, Aviva collaborated with CyberCube to enhance its cyber risk management strategy, demonstrating its commitment to leveraging technology to drive business growth and improve customer outcomes. With the Reltio Data Cloud solution, Aviva is well-positioned to achieve its data transformation goals and maintain its competitive edge in the insurance industry.

Aviva holds a 4.91% stake in Conduit as of May 22.

Aviva plc is a leading insurance, wealth, and retirement business company based in the United Kingdom. The company operates through several segments, including UK & Ireland Insurance, General Insurance, and Aviva Investors, as well as International investments and Other Operations. The UK and Ireland Life operations focus on providing life insurance, long-term health and accident insurance, savings, pensions, and annuity products to individuals and businesses.

The UK and Ireland General Insurance operations specialize in offering insurance coverage to individuals and businesses for various risks, including motor vehicles, property, liability, and medical expenses. This segment provides a range of insurance products to protect against unforeseen events, such as accidents, damage to property, and liability claims.

In addition to its UK and Ireland operations, Aviva plc also has a significant presence in Canada, where it provides personal and commercial lines insurance products through a network of insurance brokers. The company’s Canadian operations focus on providing insurance coverage for risks associated with motor vehicles, property, and liability, catering to the needs of individuals and businesses across the country.

Aviva plc also has a presence in the Lloyd’s of London market, where it operates a platform that includes its Corporate Member, Managing Agent, international distribution entities, and tenancy rights to Syndicate 1492. This platform enables the company to participate in the global insurance market, providing access to a wide range of insurance products and expertise.

Overall, Aviva plc is a diversified insurance company with a strong presence in the UK, Ireland, and Canada, as well as a significant presence in the global insurance market through its Lloyd’s platform. The company’s operations are focused on providing a range of insurance products and services to individuals and businesses, helping them to manage risk and achieve their financial goals. With its broad range of products and services, Aviva plc is well-positioned to meet the evolving needs of its customers and to drive long-term growth and success.

Aviva Partners with CyberCube to Enhance AI-Driven Cyber Risk Management Solutions

Aviva, a British insurer, has partnered with CyberCube, a cyber risk analytics company, to enhance its cyber risk management strategy using artificial intelligence (AI) capabilities. The partnership aims to help Aviva understand cyber threats and their targets by utilizing CyberCube’s Portfolio Threat Actor Intelligence solution. This solution leverages large language models to extract threat intelligence from digital forensics data and data breaches associated with ransomware groups.

The insights gained from this service will enable Aviva to identify specific vulnerabilities within its commercial portfolio and tailor its exposure management accordingly. Aviva will integrate the tool into its exposure management processes on a recurring basis, with plans to use the service quarterly. The company will also conduct regular reviews with CyberCube to update “threat actor kill chains”, which will help to identify and mitigate potential cyber threats.

According to James Mitchell, Aviva’s senior cyber pricing and exposure manager, the company has rigorously tested CyberCube’s Portfolio Threat Actor Intelligence against several ransomware groups and has seen promising results. By incorporating this solution into its underwriting and exposure management processes, Aviva aims to gain deeper insights into its portfolios and better manage cyber risk for both itself and its customers.

CyberCube’s cyber threat intelligence services head, William Altman, stated that Portfolio Threat Actor Intelligence is an innovative solution that takes the management of cyber insurance portfolio risk to the next level. The solution supports Aviva’s Exposure Management team in identifying companies within its portfolio that display firmographic traits, technology dependencies, and security gaps likely to attract specific cyber threat actors.

This partnership is part of Aviva’s efforts to enhance its cyber risk management capabilities and reduce manual processes. Earlier this year, the company adopted AutoRek’s financial and operational reconciliation solution to reduce manual processes, carry out matching, and analyze discrepancies. By leveraging AI and machine learning capabilities, Aviva aims to stay ahead of emerging cyber threats and provide better protection for its customers.

A well-designed garden can serve as a natural barrier against extreme weather conditions, shielding your property from potential damage. Here’s how:

  • Flooding: Strategically planting trees, shrubs, and other vegetation can help absorb excess rainwater, reducing the risk of flooding and preventing water from entering your home.
  • Strong Winds: A garden with a mix of trees, hedges, and shrubs can act as a windbreak, Lessening the impact of strong gusts and preventing damage to your property.
  • Drought: Drought-resistant plants and efficient irrigation systems can help conserve water and protect your garden from the effects of drought, reducing the risk of soil erosion and damage to your property’s foundation.
  • Storm Surges: A garden with a slope or a retaining wall can help protect your property from storm surges by redirecting water away from your home and preventing erosion.
  • Heatwaves: A garden with plenty of shade-providing trees and plants can help cool the air around your property, reducing the urban heat island effect and keeping your home cooler during heatwaves.
  • Landslides: Planting deep-rooted trees and shrubs can help stabilize soil and prevent landslides, protecting your property from potential damage.
  • Snow and Ice: A garden with a slope or a snow-melt system can help prevent snow and ice from accumulating on your property, reducing the risk of damage to your home andmaking it safer to access.

The growing trend of using artificial grass in residential areas may pose an environmental concern, according to Aviva, a leading insurer. While artificial lawns are often chosen for their convenience and low maintenance requirements, they can contribute to the problem of waste disposal and environmental degradation. The majority of artificial grass products are made from plastic, which has a limited lifespan and eventually ends up in landfills.

The disposal of artificial grass in landfills is a significant issue, as plastic waste can take hundreds of years to decompose. This not only contributes to the already overwhelming amount of waste in landfills but also has a negative impact on the environment. Furthermore, the production of artificial grass requires significant amounts of energy and resources, which can lead to greenhouse gas emissions and contribute to climate change.

Aviva is encouraging homeowners to consider more sustainable and flood-resilient options for their outdoor spaces. One alternative is to use permeable materials such as gravel, which allows water to drain through and reduces the risk of flooding. Adding drainage systems to outdoor areas can also help to mitigate the risk of flooding and reduce the amount of water that enters the drainage system.

Incorporating planting that allows water to soak into the soil is another effective way to reduce the risk of flooding. This can include plants with deep root systems, such as trees and shrubs, which help to absorb water and reduce runoff. Additionally, using natural materials such as wood chips or bark can help to reduce the amount of impermeable surfaces in outdoor areas.

Overall, while artificial grass may seem like a convenient option, it is essential to consider the long-term environmental implications of its use. By choosing more sustainable and flood-resilient options, homeowners can reduce their environmental footprint and contribute to a more sustainable future. Aviva’s warning serves as a reminder to think carefully about the materials and products we use in our outdoor spaces and to prioritize sustainability and environmental responsibility.

Aviva CEO states that government investment mandates are a red line for the sector.

The CEO of Aviva, a leading insurance company, has stated that government investment mandates are a “red line” for the sector. This comment highlights the tension between the insurance industry and governments over investment regulations. The CEO’s statement suggests that imposing strict investment mandates on the industry could have unintended consequences and may not be effective in achieving the desired outcomes.

The insurance industry has been under pressure from governments to invest in specific assets, such as infrastructure projects or green technologies, to support economic growth and meet environmental targets. However, the industry argues that such mandates could compromise their ability to manage risk and generate returns for policyholders. The Aviva CEO’s comment emphasizes that the industry must be allowed to make investment decisions based on commercial considerations, rather than being forced to follow government directives.

The UK government has been considering introducing rules that would require insurers to invest a certain proportion of their assets in infrastructure projects, such as roads, bridges, and renewable energy schemes. However, the industry has warned that such a move could increase costs and reduce returns for policyholders. The Aviva CEO’s statement suggests that the industry is drawing a line in the sand on this issue and will resist any attempts to impose investment mandates that could compromise their business model.

The debate highlights the complex relationship between governments and the insurance industry. Governments see the industry as a potential source of funding for key projects, while the industry is primarily focused on generating returns for policyholders. The Aviva CEO’s comment suggests that the industry is willing to work with governments to support economic growth and meet environmental targets, but will not compromise on its core principles of risk management and commercial decision-making.

The implications of the Aviva CEO’s statement are significant, as they suggest that the industry will push back against government attempts to impose investment mandates. This could lead to a period of uncertainty and negotiation between governments and the industry, as they seek to find a balance between competing interests. Ultimately, the outcome will depend on the ability of governments and the industry to find common ground and develop regulations that support economic growth, while also protecting the interests of policyholders.

Cancer leads Aviva protection claims in 2024.

According to Aviva’s Individual Protection Claims and Wellbeing Report for 2024, cancer remains the leading cause of individual protection claims across all product lines. The report highlights the significant impact of cancer on claimants, accounting for 58.4% of critical-illness claims, 32.4% of children’s benefit claims, and 42.2% of life-insurance claims. Additionally, cancer made up 13.6% of income protection claims, with Aviva providing financial support and rehabilitation services to affected customers.

The report emphasizes the crucial role of protection insurance in helping customers manage the financial and emotional burden of serious illness. Aviva’s services, such as Aviva Digicare+ and Smart Health, as well as partnerships with Macmillan Cancer Nurse Specialists and Grief Encounter, provide additional support to customers. The insurer also offers initiatives like Project Teddy, which provides comfort to families dealing with childhood cancer diagnoses.

The report also highlights trends in critical illness and gender. Cancer was the leading cause of critical-illness claims for both male and female policyholders, with breast cancer representing over half of female claims and prostate cancer leading among male claims. Among children, haematological cancers accounted for the majority of cancer-related claims.

Aviva’s claims team prioritizes speed and compassion when handling children’s cancer cases, often fast-tracking claims and offering additional emotional support. The report also notes that cancer was the leading cause of life insurance and terminal-illness claims across all age groups over 30, comprising 42.2% of total claims.

Jacqueline Kerwood, head of protection claims strategy and governance at Aviva, emphasized the significant financial impact of cancer and the vital role of protection insurance in easing that burden. She highlighted Aviva’s commitment to being there for customers when they need it most, providing crucial financial, practical, and emotional support.

Overall, the report underscores the importance of protection insurance in providing a financial safety net for individuals and families affected by serious illnesses like cancer. By providing comprehensive support and services, Aviva aims to make a positive impact on the lives of its customers during challenging times.

Only half of mid-retirees are confident they are on track to make their private pension last for life

A new report by Aviva and Age UK has found that only 48% of mid-retirees aged 65-75 who do not pay for financial advice are confident that their pension savings will last for life. The report, “Retirement Reality: Managing money in mid-retirement,” surveyed 1,000 mid-retirees and found that many are struggling to manage their finances in retirement. Nearly two-thirds (65%) of respondents believe that there is not enough support for people managing their financial needs as they age.

The report highlights the importance of having a sustainable income in retirement, with 83% of respondents saying that an income for life from their private pension savings has become more important to them as they get older. However, many are at risk of depleting their pension pots prematurely, with those withdrawing at a rate of more than 7% from age 75 facing a significant risk of running out of money.

The report recommends that innovative “flex first, fix later” retirement income solutions, which combine pension drawdown strategies with a later-life annuity, become the norm. These solutions have the potential to deliver better outcomes for people approaching the later part of their life and safeguard them against major difficulties that may lie ahead.

Aviva and Age UK are also advocating for the introduction of a mid-retirement MOT, which would offer pensioners guidance and support while they are in retirement. This could include a conversation about estate planning, fraud protection, access to state benefits, and managing finances if they start to experience cognitive decline.

The report’s findings are concerning, with many pensioners struggling to make their pension savings last. For example, a 75-year-old couple with a pension savings pot worth £100,000 who withdraw from it at a rate of 10% have a 75% chance that the money will run out while one of them is still alive.

Doug Brown, CEO of Insurance, Wealth & Retirement at Aviva, said: “Pensioners today clearly value financial security, but many seem to be sleepwalking into later retirement with a ‘set and forget’ approach to their retirement income. They are among the first retirees getting to grips with the complex decisions that come with pension freedoms and need more support to make choices that will work for the whole of their retirement years.”

Paul Farmer, Age UK’s CEO, added: “We frequently hear from struggling pensioners, many of whom have a small private pension of their own, about how tough they have found the last few years. Managing your pension and other finances becomes harder as you get older – especially where people have suffered a major life-change like a bereavement or a dementia diagnosis – and so it’s of vital importance that the industry, charities, Government and others can all work together to help people at this crucial point in their lives.”

Overall, the report highlights the need for greater support and guidance for pensioners in managing their finances in retirement. By introducing innovative solutions and providing regular financial reviews, we can help ensure that pensioners have a sustainable income and can enjoy a secure and fulfilling retirement.

Former Aviva CEO joins Broker Insights in senior role alongside multiple other high-level appointments

Broker Insights, an insurtech company, has strengthened its executive team with several key appointments and promotions. The company has hired Stuart Spink as its new Chief Operating Officer, who brings a wealth of experience from his previous roles at Lloyd’s and Aviva. Spink expressed his excitement about joining the company at a pivotal time and is looking forward to helping scale its impact across the market.

In addition to Spink’s appointment, Broker Insights has also made several internal promotions. Ying Wang has been appointed as Chief Product Officer, Andy Whiteley as Director of Commercial Data, Amy Garland as Finance Director, and Matthew Callaghan as Head of Technology. These promotions demonstrate the company’s commitment to developing and recognizing its existing talent.

The company has also hired Sandy Scott as Head of Data, who brings experience from prominent organizations such as Google, Sainsbury’s Bank, and the BBC. Peter Scott, Chief Executive at Broker Insights, stated that these appointments mark an exciting new chapter for the company as it continues to scale its business and enhance the value it delivers to customers.

The new appointments and promotions are expected to drive growth, develop industry-leading products, and maximize the impact of the company’s data-driven solutions. With its strengthened executive team, Broker Insights is well-positioned to continue reshaping the way brokers and insurers connect through data and technology. The company’s commitment to innovation and customer value is evident in its efforts to build a strong and experienced team to lead its future growth and development. Overall, these appointments and promotions signal a significant milestone in Broker Insights’ journey and demonstrate its ambition to make a significant impact in the insurance industry.

Lloyd’s of London has named a former Aviva executive as its next chief executive officer.

Lloyd’s of London, the 335-year-old insurance market, has named a new chief executive officer to lead the organization. Johnny Espinet, a former executive at Aviva Plc, has been selected to succeed John Neal as CEO. Espinet’s appointment is seen as a significant move for Lloyd’s, which has been working to modernize and expand its operations.

Espinet brings a wealth of experience in the insurance industry, having spent over 30 years in various roles at Aviva, including as the company’s managing director of UK and Ireland general insurance. During his tenure at Aviva, Espinet played a key role in shaping the company’s strategy and driving growth.

At Lloyd’s, Espinet will be tasked with leading the organization’s ongoing transformation efforts, which include digitizing its operations, improving customer experience, and expanding its global reach. He will also be responsible for navigating the market’s response to emerging risks, such as climate change and cyber threats.

The appointment of Espinet has been welcomed by industry insiders, who praise his deep understanding of the insurance market and his ability to drive change. “Johnny has a proven track record of delivering results and has a deep understanding of the insurance industry,” said Bruce Carnegie-Brown, Lloyd’s chairman.

Espinet’s selection also reflects Lloyd’s commitment to diversity and inclusion. He is the first CEO of Lloyd’s to come from a non-traditional background, having started his career in the industry as a claims handler. His appointment is seen as a nod to the organization’s efforts to attract and retain talent from a wider range of backgrounds.

Lloyd’s has faced challenges in recent years, including declining profits and increasing competition from rival insurance markets. However, under Neal’s leadership, the organization has made significant strides in improving its financial performance and expanding its operations. Espinet will be tasked with building on this momentum and driving further growth and innovation at Lloyd’s.

Overall, the appointment of Johnny Espinet as CEO of Lloyd’s of London marks an exciting new chapter for the organization. With his extensive experience and proven track record of delivery, Espinet is well-positioned to lead Lloyd’s as it continues to evolve and adapt to the changing needs of the insurance market. His appointment reflects Lloyd’s commitment to innovation, diversity, and customer-centricity, and is expected to bring new energy and momentum to the organization.

Aviva Life Insurance Recognized as ‘India’s Most Trusted Private Life Insurer’ for Seventh Consecutive Year

Aviva Life Insurance has been recognized as ‘India’s Most Trusted Private Life Insurer’ for the seventh consecutive year, as per a recent survey conducted by the Trust Research Advisory (TRA). This prestigious award is a testament to Aviva’s unwavering commitment to providing exceptional service and building trust with its customers. The TRA survey is a comprehensive study that assesses various parameters such as brand trust, customer satisfaction, and overall performance of life insurance companies in India.

Aviva Life Insurance has consistently demonstrated its ability to deliver on its promises, providing policyholders with a sense of security and assurance. The company’s customer-centric approach, innovative products, and efficient claims settlement process have contributed significantly to its success. Aviva’s dedication to transparency, accountability, and fairness has earned the trust of its customers, making it the most trusted private life insurer in India for seven years in a row.

The recognition is a result of Aviva’s relentless efforts to improve its services and products, ensuring that they meet the evolving needs of its customers. The company has introduced several innovative products and features, such as online policy purchases, digital claims settlement, and personalized customer support. These initiatives have not only enhanced the overall customer experience but also demonstrated Aviva’s commitment to leveraging technology to improve its services.

The award also acknowledges Aviva’s contribution to the growth and development of the life insurance industry in India. The company has been at the forefront of promoting insurance awareness, financial literacy, and inclusion, helping to increase penetration and accessibility of life insurance products across the country. Aviva’s efforts have helped to create a more informed and aware customer base, enabling individuals to make informed decisions about their insurance needs.

In response to the recognition, Aviva Life Insurance expressed its gratitude to its customers, employees, and partners for their trust and support. The company reiterated its commitment to continuing to deliver exceptional service, innovative products, and transparent practices, ensuring that it remains the most trusted private life insurer in India. With this recognition, Aviva has reinforced its position as a leader in the Indian life insurance market, and it is likely to continue to be a preferred choice for individuals seeking reliable and trustworthy life insurance solutions.

Techmagnate wins digital mandate for Aviva Life Insurance

Techmagnate, a digital marketing agency based in India, has been appointed to handle the digital mandate for Aviva Life Insurance Company India Limited, a joint venture between UK-based Aviva Plc. and Dabur Invest Corp. The agency will support Aviva Life Insurance in refining its digital strategy, improving online visibility, and enhancing customer interaction. The mandate was awarded after a multi-agency pitch, which showcases Techmagnate’s expertise in the financial services sector.

Sarvesh Bagla, CEO and Founder of Techmagnate, expressed his excitement about the partnership, stating that it is a testament to the agency’s ability to deliver cutting-edge solutions and measurable results. He believes that the life insurance industry is at a crossroads, with digital transformation becoming a key driver of growth, and that this association will deliver innovative and data-driven digital marketing campaigns tailored to the evolving needs of today’s consumers.

Vinit Kapahi, Chief Marketing Officer at Aviva Life Insurance, said that the company was looking for a digital marketing agency that resonated with its larger vision and purpose. Techmagnate was chosen for its understanding of the company’s core existence and its alignment with Aviva’s ethos. Kapahi is looking forward to an exciting journey ahead, leveraging Techmagnate’s vast experience in the financial services industry and strong technological capabilities.

The partnership marks a key milestone in Techmagnate’s ongoing commitment to enhancing the digital presence of prominent financial brands in the country. With the rapidly changing landscape of financial services, this agreement is poised to drive growth and deliver measurable results. Techmagnate’s expertise in digital marketing, combined with Aviva’s commitment to meeting the financial protection needs of individuals and families, is expected to yield a successful and innovative digital strategy.

Overall, the partnership between Techmagnate and Aviva Life Insurance is a strategic move that aims to drive digital transformation and growth in the life insurance industry. With Techmagnate’s expertise and Aviva’s vision, the two companies are poised to deliver innovative and data-driven digital marketing campaigns that meet the evolving needs of today’s consumers.

One-eighth of car owners prefer fixing their vehicles over buying new ones, according to Aviva’s research.

According to a recent study by Aviva, one out of every eight car owners would rather repair their vehicle rather than replacing it, even if it’s no longer a viable option economically. The research, which surveyed 1,000 car owners in the UK, found that 12.5% of respondents would opt for repair over replacement, despite the potential costs and inconvenience involved.

The study also revealed that the decision to repair or replace a vehicle is often influenced by emotional attachment to the car, with 64% of respondents stating that sentimental value played a role in their decision-making process. Additionally, 55% of respondents reported that they would be more likely to repair their vehicle if they could find a reliable repairer or service provider.

The research highlights the importance of carrier repair shops and independent mechanics in providing services that cater to car owners who prefer to repair rather than replace their vehicles. The study suggests that these service providers can capitalize on this trend by offering high-quality repair services that prioritize customer satisfaction and loyalty.

Furthermore, the study found that younger car owners (ages 18-34) are more likely to opt for repair over replacement, with 18.1% of this age group choosing repair. This trend may be attributed to the increasing awareness of the environmental impact of car ownership and the desire to reduce waste and extend the life of their vehicles.

The Aviva research underscores the significance of carrier repair shops and independent mechanics in meeting the growing demand for vehicle repair services. By providing high-quality services and building strong relationships with customers, these service providers can capitalize on the trend of car owners opting for repair over replacement.

In conclusion, the Aviva research highlights the importance of considering the emotional and environmental aspects of car ownership, as well as the significance of providing high-quality repair services that cater to car owners who prefer to repair rather than replace their vehicles. By doing so, carrier repair shops and independent mechanics can remain competitive and build strong relationships with customers in an increasingly environmentally conscious and emotionally driven market.

Aviva paid out £1.89 billion in protection claims.

Aviva, a leading insurance company, has reported that it paid out more than £1.89 billion in individual and group protection claims in 2024. This includes over 62,000 claims, with 97.1% of individual claims received being paid. The majority of claims paid were on life policies, including terminal illness benefit, with 98.8% of claims being paid, totaling £862 million on over 41,000 claims.

Aviva also paid out over £405 million to customers with critical illness, children’s benefit, or total and permanent disability claims, with an average payment of £71,989. Additionally, the company paid out over £559 million to over 9,300 claimants across all group protection policies, with an average payout of £21,899.

The company’s managing director of protection, Fran Bruce, emphasized the importance of delivering a great service and having the right support throughout the claims process. Aviva is investing in data science to further improve its claims processes and remain steadfast in its mission to deliver valuable protection cover and value-added benefits to its customers and their families.

The data highlights the scale of financial support provided to customers going through difficult times, with Aviva paying out in excess of £1.5 billion on group and individual protection claims in 2024. The company’s efforts to improve its claims processes and deliver better support to its customers demonstrate its commitment to providing vital protection cover to its clients.

Can weight loss jabs mean slimmer profits for Aviva, L&G, and other life and pensions companies?

The article discusses the potential impact of weight-loss jabs, also known as injectable treatments, on the profits of life and pensions companies such as Aviva and L&G. In recent years, there has been a significant increase in the demand for weight-loss treatments, with more people seeking non-surgical options to slim down. This trend has led to a surge in the popularity of injectable treatments, which are believed to be more effective and safer than traditional weight-loss methods.

The article suggests that this trend may have a negative impact on the profits of life and pensions companies, which have traditionally been associated with providing financial services such as insurance, investments, and pension schemes. The shift towards weight-loss treatments may lead to a decrease in demand for these traditional services, resulting in slimmer profits for these companies.

The article also mentions that some of these companies, such as Aviva and L&G, have started to diversify their services by offering health and wellness products, including weight-loss treatments. This diversification may help these companies to adapt to the changing market conditions and maintain their profitability.

However, the article also raises concerns about the sustainability of the weight-loss jab market, pointing out that the long-term effects of these treatments are still not fully understood, and there may be risks associated with their use. Additionally, the high cost of these treatments may make them inaccessible to many people, potentially limiting their market potential.

The article concludes by suggesting that while the demand for weight-loss treatments may lead to slimmer profits for life and pensions companies, these companies may still benefit from diversifying their services to cater to the changing needs of their customers. However, it is crucial for these companies to carefully consider the potential risks and challenges associated with the weight-loss jab market in order to maintain their long-term profitability.

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Bullerwell & Co’s client is thrilled to receive a £5,000 grant from the Aviva Broker Community Fund, benefitting the Bedford region.

Bullerwell & Co, a leading insurance brokerage firm, is thrilled to announce that one of its clients has won £5,000 in the Aviva Broker Community Fund. This prestigious award is a testament to the hard work and commitment of the client, who has demonstrated a strong sense of community spirit and dedication to making a positive impact in their community.

The Aviva Broker Community Fund is a bi-annual award that recognizes and rewards individuals who are making a difference in their local communities. The fund is designed to support small charities, clubs, and organizations that are working to improve the lives of people in their area. The award is determined by a public vote, and the winners are chosen by Aviva’s broker network, of which Bullerwell & Co is a part.

The client who won the award, [Client Name], has been working tirelessly to support local charities and organizations in the Bedford area. Their dedication and commitment to community service have earned them a reputation as a true advocate for the community. The £5,000 award will be used to further their charitable efforts and make an even greater impact in the lives of those around them.

Bullerwell & Co is proud to have one of its clients recognized for their outstanding community work. The company’s Managing Director, [Name], praised the client, saying, “We are delighted to see one of our clients receive this well-deserved recognition. Their dedication to the community is truly inspiring, and we are honored to be able to support them in their charitable efforts.”

The client’s win is a testament to the importance of community engagement and the impact that one person can have when working towards a shared goal. The award also highlights the value of partnership and collaboration between organizations, brokers, and clients in making a positive difference in the world. As a broker, Bullerwell & Co is committed to supporting its clients in their community work, providing them with the resources and expertise they need to make a meaningful impact.

Overall, the announcement of the Aviva Broker Community Fund winner is a momentous occasion for both the client and Bullerwell & Co. It serves as a reminder of the power of community spirit, the importance of giving back, and the positive impact that one person can have when working together towards a common goal.

Amanda Blanc, Chief Executive Officer of Aviva, discusses the UK pension scene and market volatility at 7:03 a.m. Eastern Daylight Time on March 19, 2025.

Ms. Amanda Blanc is a seasoned business executive and leader, currently serving as the Chief Executive Officer (CEO) and Executive Director at Aviva Plc. She has an impressive track record of holding prominent positions in the insurance industry, including CEO-EMEA at Zurich Insurance Group AG, CEO at AXA Insurance Designated Activity Co., and Group CEO & Executive Director at AXA UK Plc.

Blanc’s expertise extends beyond the insurance sector, having also served as a Chairman at the Association of British Insurers and President at the Chartered Insurance Institute. Her leadership skills have not gone unnoticed, as she has been recognized through her appointments to the boards of several organizations, including Output Services Group, Inc., Welsh Rugby Union Ltd., and previously, Towergate PartnershipCo Ltd.

Blanc’s educational background is also notable, with an undergraduate degree from the University of Liverpool and an MBA from Leeds University Business School. Throughout her career, she has demonstrated a commitment to professional development and a keen ability to navigate complex organizational structures and leadership roles.

With her extensive experience in the insurance and financial services industries, Blanc is well-equipped to provide strategic guidance and direction to the organizations she serves. Her extensive network of contacts and leadership skills have undoubtedly made her a valued asset to the teams she has worked with. Overall, Ms. Amanda Blanc is an accomplished business leader with a impressive record of achievement and a strong track record of success.

Aviva selects AutoRek’s automated reconciliation solution to streamline their operations

Aviva, a leading insurance, wealth, and retirement business in the UK, has chosen AutoRek, a leading provider of automated reconciliation solutions, to implement a seamless and compliant reconciliation and CASS (Client Assets, Responsibilities, and Securities) process. This collaboration aims to increase efficiency and compliance by automating the reconciliation process, providing complete transparency for CASS auditors and internal stakeholders.

With AutoRek’s end-to-end platform, Aviva will be able to streamline its client money and regulatory reporting, reducing the manual effort and risk associated with manual processing. This will enable Aviva to reduce operational inefficiencies, streamline compliance, and enhance overall financial control.

Chris Golland, Head of CASS & Middle Office at Aviva, emphasizes the company’s commitment to investing in technology to drive growth, saying, “Following an extensive tender process, we were impressed with the quality of the AutoRek tool. The implementation of the AutoRek solution will streamline our processes and allow us to confidently address future scalability and volume requirements.”

Jack Niven, VP of Sales at AutoRek, expresses excitement to onboard Aviva as a client, stating, “We’re thrilled to work with Aviva, empowering them to achieve greater efficiency and accuracy in their operations. Together, we’re driving innovation and setting new benchmarks for financial excellence.”

The Aviva executive warns of an impending surge in chronic injury claims.

Declan O’Rourke, the CEO of Aviva Ireland’s general insurance business, has been involved in the industry for over three decades. He has experience working in various insurance companies, including AIG, where he spent 27 years before becoming the CEO of Aviva Ireland. In his current role, he is responsible for leading the company’s general insurance business, which includes a range of products such as car, home, and commercial insurance.

O’Rourke has been instrumental in the launch of Level Health, a new health insurance company that is a joint venture between Aviva and the founders of Vivas Health, which was acquired by Aviva in 2008. The new company offers a range of health insurance products, including four different plans, and is designed to be a simple and straightforward alternative to the more complex and expensive insurance options available in the Irish market.

In an interview, O’Rourke discussed the challenges facing the insurance industry in Ireland, including the high level of claims in the personal injury claims sector. He also spoke about the need for the industry to be more competitive and efficient, with fewer providers, and for the government to take a more active role in addressing the issue of fraudulent claims.

O’Rourke also highlighted the importance of insurance in times of crisis, such as after natural disasters like storms, and the need for insurance companies to be involved in the response efforts. He also spoke about the company’s environmental initiatives, including their sponsorship of the Lansdowne Road stadium, which has helped to raise awareness for important environmental issues.

In his personal life, O’Rourke is a family man who enjoys spending time with his five children, who are all involved in sports. He is also a keen mentor and coach, and coaches a youth hurling team in his spare time. His favorite film is “The Godfather” and he is currently reading a book called “The Rodfather” by Roddy Collins.

A warning has been issued to residents to prepare for potentially hazardous weather conditions, with freezing temperatures and a risk of flooding on the horizon.

As the UK prepares for a cold snap, residents are being advised to take precautions to protect themselves and their homes from the effects of freezing temperatures. Aviva, a leading insurance provider, has issued a list of steps to help residents stay safe and prevent damage to their homes and belongings.

The cold weather is expected to bring a range of issues, including frozen pipes, snow, and ice, as well as the risk of flooding as snow thaws. Aviva’s head of home claims, Laura Lazarus, emphasized the importance of taking precautions to prevent damage to homes and businesses.

The company has prepared a list of steps to help residents stay safe, including insulating exposed pipes, repairing leaky taps, and knowing where the stopcock is located in case of an emergency. Residents are also advised to sign up for flood warnings and prepare an emergency kit in case they need to evacuate their home.

If a pipe does burst, Aviva has provided a step-by-step guide on how to handle the situation, including turning off the water supply, locating the frozen pipe, and carefully thawing it using a hairdryer or warm towels. If the pipe is damaged, residents should turn off the power and call a qualified electrician to assess the situation.

Aviva is reminding customers to review their home insurance documents and register their claims online or through the MyAviva app if they experience damage to their home or belongings. The company’s claims team is on standby to help customers get their lives back to normal as quickly as possible.

Overall, Aviva is urging residents to take proactive steps to prepare for the cold weather and to be prepared in case of an emergency. By following these simple steps, residents can help minimize the impact of the cold snap and keep themselves and their homes safe.

According to the latest settlement ratios, Axis Max and HDFC secured the top spots with an impressive 99% rate, while Reliance Nippon trailed slightly behind at 94%.

The article discusses the importance of claim settlement ratio when it comes to life insurance, as it helps policyholders understand how likely an insurer is to honor their claims. The claim settlement ratio is the percentage of claims that an insurance company pays out of the total claims received. A higher claim settlement ratio is generally preferred, as it indicates that the insurer tends to honor most claims quickly and effectively.

The Insurance Regulatory and Development Authority of India (IRDAI) releases an annual handbook of Indian Insurance Statistics, which provides claim settlement ratios for all life insurers in the country. The data for 2023-2024 shows that the overall claim settlement ratio for the life insurance industry in India was 96.82%, with individual private life insurers having a higher claim settlement ratio of 99%.

The article also examines the claim settlement ratio of individual life insurers, with some companies, such as Kotak Mahindra, Ageas Federal, Future Generali, and Aviva, having a 100% claim settlement ratio. Other insurers, such as LIC, Axis Max Life, and HDFC, also have a high claim settlement ratio, with 96.42%, 99.79%, and 99.97%, respectively.

In addition to the claim settlement ratio, the article also discusses the claim settlement ratio by benefit amount, which measures the percentage of total claim benefit amount paid out within 30 days. HDFC has the highest claim settlement ratio by benefit amount, with 99.98%, followed closely by Axis Max Life with 99.97%.

In conclusion, the claim settlement ratio is an important factor to consider when choosing a life insurance company, as it indicates the likelihood of the insurer honoring claims. While a high claim settlement ratio is generally preferred, it is important to consider other factors such as coverage and premium payable as well.

HDFC, Max Life, and LIC have a superior track record when it comes to processing and settling claims.

The Insurance Regulatory and Development Authority of India (IRDAI) has released its annual report on the Claim Settlement Ratio (CSR) for 2023-24, which provides information on how different insurers handle claims. The overall CSR for individual death claims within 30 days, including both private insurers and Life Insurance Corporation of India (LIC), stood at 96.82%. The report highlights the performance of various life insurers in India.

Axis Max Life Insurance Limited, a private insurer, topped the list with a CSR of 99.79% in terms of number of policies, settling 19,569 policies within 30 days. HDFC Life Insurance Company Limited was second, with a CSR of 99.97%, settling 19,333 policies within 30 days. LIC, India’s largest public-sector insurer, topped the list in terms of the number of policies settled, with 7,99,612 policies settled within 30 days.

Some private insurers achieved 100% CSR, including Kotak Mahindra Life Insurance Company Limited, Ageas Federal Life Insurance Company Limited, Future Generali India Life Insurance Company Limited, and Aviva Life Insurance Company India Limited. HDFC Life Insurance and Axis Max Life Insurance topped the list in terms of CSR by benefit amount, with 99.98% and 99.97% of the total benefit amount paid out for claim settlement within 30 days, respectively.

The report also highlighted that private insurers led the list with the highest CSR (99%) in terms of the number of policies settled, with 1,51,770 policies settled within 30 days. The combined CSR of LIC and private insurers in India stood at 96.82%, with 9,51,382 policies settled within 30 days. The total benefit amount paid by private insurers in FY24 was Rs 10,038.72 crore, with 97.58% paid within 30 days.

Aviva, the UK’s second-largest insurance provider, has launched legal action against Palestine Action.

Protesters from Palestine Action have targeted the Manchester office of Aviva, an insurance company, by occupying the entrance and causing minor damage. The protest began at 7am on March 11, 2023, and some protesters even climbed on top of the revolving doors and hung Palestinian flags on the wall. Aviva has stated that it will take legal action in response to the protest, which has not affected service to customers.

This is not the first time Palestine Action has targeted Aviva, as the group also targeted the company’s office in Bristol in January. In a similar protest on March 10, 2023, protesters targeted Allianz’s London office, scaling the canopy above the entrance and leaving a trail of red paint and Palestinian flags.

Both Aviva and Allianz have condemned the protests, stating that while they respect the right to protest, they will not tolerate threats and criminal behavior that put people’s safety and security at risk. Both companies have also emphasized that their business operations and customer service have not been affected.

However, Palestine Action has stated that Aviva and Allianz directly enable the production of Israeli weapons in Britain by providing insurance to Israeli weapons factories. The group has vowed to continue taking direct action until these companies cease their ties with Elbit Systems, a company that produces military equipment for the Israeli military. The protests are a PR stunt to raise awareness about Israel’s treatment of the Palestinian people and the role that international corporations play in supporting the Israeli military.