According to Aviva’s Individual Protection Claims and Wellbeing Report for 2024, cancer remains the leading cause of individual protection claims across all product lines. The report highlights the significant impact of cancer on claimants, accounting for 58.4% of critical-illness claims, 32.4% of children’s benefit claims, and 42.2% of life-insurance claims. Additionally, cancer made up 13.6% of income protection claims, with Aviva providing financial support and rehabilitation services to affected customers.

The report emphasizes the crucial role of protection insurance in helping customers manage the financial and emotional burden of serious illness. Aviva’s services, such as Aviva Digicare+ and Smart Health, as well as partnerships with Macmillan Cancer Nurse Specialists and Grief Encounter, provide additional support to customers. The insurer also offers initiatives like Project Teddy, which provides comfort to families dealing with childhood cancer diagnoses.

The report also highlights trends in critical illness and gender. Cancer was the leading cause of critical-illness claims for both male and female policyholders, with breast cancer representing over half of female claims and prostate cancer leading among male claims. Among children, haematological cancers accounted for the majority of cancer-related claims.

Aviva’s claims team prioritizes speed and compassion when handling children’s cancer cases, often fast-tracking claims and offering additional emotional support. The report also notes that cancer was the leading cause of life insurance and terminal-illness claims across all age groups over 30, comprising 42.2% of total claims.

Jacqueline Kerwood, head of protection claims strategy and governance at Aviva, emphasized the significant financial impact of cancer and the vital role of protection insurance in easing that burden. She highlighted Aviva’s commitment to being there for customers when they need it most, providing crucial financial, practical, and emotional support.

Overall, the report underscores the importance of protection insurance in providing a financial safety net for individuals and families affected by serious illnesses like cancer. By providing comprehensive support and services, Aviva aims to make a positive impact on the lives of its customers during challenging times.

A new report by Aviva and Age UK has found that only 48% of mid-retirees aged 65-75 who do not pay for financial advice are confident that their pension savings will last for life. The report, “Retirement Reality: Managing money in mid-retirement,” surveyed 1,000 mid-retirees and found that many are struggling to manage their finances in retirement. Nearly two-thirds (65%) of respondents believe that there is not enough support for people managing their financial needs as they age.

The report highlights the importance of having a sustainable income in retirement, with 83% of respondents saying that an income for life from their private pension savings has become more important to them as they get older. However, many are at risk of depleting their pension pots prematurely, with those withdrawing at a rate of more than 7% from age 75 facing a significant risk of running out of money.

The report recommends that innovative “flex first, fix later” retirement income solutions, which combine pension drawdown strategies with a later-life annuity, become the norm. These solutions have the potential to deliver better outcomes for people approaching the later part of their life and safeguard them against major difficulties that may lie ahead.

Aviva and Age UK are also advocating for the introduction of a mid-retirement MOT, which would offer pensioners guidance and support while they are in retirement. This could include a conversation about estate planning, fraud protection, access to state benefits, and managing finances if they start to experience cognitive decline.

The report’s findings are concerning, with many pensioners struggling to make their pension savings last. For example, a 75-year-old couple with a pension savings pot worth £100,000 who withdraw from it at a rate of 10% have a 75% chance that the money will run out while one of them is still alive.

Doug Brown, CEO of Insurance, Wealth & Retirement at Aviva, said: “Pensioners today clearly value financial security, but many seem to be sleepwalking into later retirement with a ‘set and forget’ approach to their retirement income. They are among the first retirees getting to grips with the complex decisions that come with pension freedoms and need more support to make choices that will work for the whole of their retirement years.”

Paul Farmer, Age UK’s CEO, added: “We frequently hear from struggling pensioners, many of whom have a small private pension of their own, about how tough they have found the last few years. Managing your pension and other finances becomes harder as you get older – especially where people have suffered a major life-change like a bereavement or a dementia diagnosis – and so it’s of vital importance that the industry, charities, Government and others can all work together to help people at this crucial point in their lives.”

Overall, the report highlights the need for greater support and guidance for pensioners in managing their finances in retirement. By introducing innovative solutions and providing regular financial reviews, we can help ensure that pensioners have a sustainable income and can enjoy a secure and fulfilling retirement.

Broker Insights, an insurtech company, has strengthened its executive team with several key appointments and promotions. The company has hired Stuart Spink as its new Chief Operating Officer, who brings a wealth of experience from his previous roles at Lloyd’s and Aviva. Spink expressed his excitement about joining the company at a pivotal time and is looking forward to helping scale its impact across the market.

In addition to Spink’s appointment, Broker Insights has also made several internal promotions. Ying Wang has been appointed as Chief Product Officer, Andy Whiteley as Director of Commercial Data, Amy Garland as Finance Director, and Matthew Callaghan as Head of Technology. These promotions demonstrate the company’s commitment to developing and recognizing its existing talent.

The company has also hired Sandy Scott as Head of Data, who brings experience from prominent organizations such as Google, Sainsbury’s Bank, and the BBC. Peter Scott, Chief Executive at Broker Insights, stated that these appointments mark an exciting new chapter for the company as it continues to scale its business and enhance the value it delivers to customers.

The new appointments and promotions are expected to drive growth, develop industry-leading products, and maximize the impact of the company’s data-driven solutions. With its strengthened executive team, Broker Insights is well-positioned to continue reshaping the way brokers and insurers connect through data and technology. The company’s commitment to innovation and customer value is evident in its efforts to build a strong and experienced team to lead its future growth and development. Overall, these appointments and promotions signal a significant milestone in Broker Insights’ journey and demonstrate its ambition to make a significant impact in the insurance industry.

Lloyd’s of London, the 335-year-old insurance market, has named a new chief executive officer to lead the organization. Johnny Espinet, a former executive at Aviva Plc, has been selected to succeed John Neal as CEO. Espinet’s appointment is seen as a significant move for Lloyd’s, which has been working to modernize and expand its operations.

Espinet brings a wealth of experience in the insurance industry, having spent over 30 years in various roles at Aviva, including as the company’s managing director of UK and Ireland general insurance. During his tenure at Aviva, Espinet played a key role in shaping the company’s strategy and driving growth.

At Lloyd’s, Espinet will be tasked with leading the organization’s ongoing transformation efforts, which include digitizing its operations, improving customer experience, and expanding its global reach. He will also be responsible for navigating the market’s response to emerging risks, such as climate change and cyber threats.

The appointment of Espinet has been welcomed by industry insiders, who praise his deep understanding of the insurance market and his ability to drive change. “Johnny has a proven track record of delivering results and has a deep understanding of the insurance industry,” said Bruce Carnegie-Brown, Lloyd’s chairman.

Espinet’s selection also reflects Lloyd’s commitment to diversity and inclusion. He is the first CEO of Lloyd’s to come from a non-traditional background, having started his career in the industry as a claims handler. His appointment is seen as a nod to the organization’s efforts to attract and retain talent from a wider range of backgrounds.

Lloyd’s has faced challenges in recent years, including declining profits and increasing competition from rival insurance markets. However, under Neal’s leadership, the organization has made significant strides in improving its financial performance and expanding its operations. Espinet will be tasked with building on this momentum and driving further growth and innovation at Lloyd’s.

Overall, the appointment of Johnny Espinet as CEO of Lloyd’s of London marks an exciting new chapter for the organization. With his extensive experience and proven track record of delivery, Espinet is well-positioned to lead Lloyd’s as it continues to evolve and adapt to the changing needs of the insurance market. His appointment reflects Lloyd’s commitment to innovation, diversity, and customer-centricity, and is expected to bring new energy and momentum to the organization.

Aviva Life Insurance has been recognized as ‘India’s Most Trusted Private Life Insurer’ for the seventh consecutive year, as per a recent survey conducted by the Trust Research Advisory (TRA). This prestigious award is a testament to Aviva’s unwavering commitment to providing exceptional service and building trust with its customers. The TRA survey is a comprehensive study that assesses various parameters such as brand trust, customer satisfaction, and overall performance of life insurance companies in India.

Aviva Life Insurance has consistently demonstrated its ability to deliver on its promises, providing policyholders with a sense of security and assurance. The company’s customer-centric approach, innovative products, and efficient claims settlement process have contributed significantly to its success. Aviva’s dedication to transparency, accountability, and fairness has earned the trust of its customers, making it the most trusted private life insurer in India for seven years in a row.

The recognition is a result of Aviva’s relentless efforts to improve its services and products, ensuring that they meet the evolving needs of its customers. The company has introduced several innovative products and features, such as online policy purchases, digital claims settlement, and personalized customer support. These initiatives have not only enhanced the overall customer experience but also demonstrated Aviva’s commitment to leveraging technology to improve its services.

The award also acknowledges Aviva’s contribution to the growth and development of the life insurance industry in India. The company has been at the forefront of promoting insurance awareness, financial literacy, and inclusion, helping to increase penetration and accessibility of life insurance products across the country. Aviva’s efforts have helped to create a more informed and aware customer base, enabling individuals to make informed decisions about their insurance needs.

In response to the recognition, Aviva Life Insurance expressed its gratitude to its customers, employees, and partners for their trust and support. The company reiterated its commitment to continuing to deliver exceptional service, innovative products, and transparent practices, ensuring that it remains the most trusted private life insurer in India. With this recognition, Aviva has reinforced its position as a leader in the Indian life insurance market, and it is likely to continue to be a preferred choice for individuals seeking reliable and trustworthy life insurance solutions.

Techmagnate, a digital marketing agency based in India, has been appointed to handle the digital mandate for Aviva Life Insurance Company India Limited, a joint venture between UK-based Aviva Plc. and Dabur Invest Corp. The agency will support Aviva Life Insurance in refining its digital strategy, improving online visibility, and enhancing customer interaction. The mandate was awarded after a multi-agency pitch, which showcases Techmagnate’s expertise in the financial services sector.

Sarvesh Bagla, CEO and Founder of Techmagnate, expressed his excitement about the partnership, stating that it is a testament to the agency’s ability to deliver cutting-edge solutions and measurable results. He believes that the life insurance industry is at a crossroads, with digital transformation becoming a key driver of growth, and that this association will deliver innovative and data-driven digital marketing campaigns tailored to the evolving needs of today’s consumers.

Vinit Kapahi, Chief Marketing Officer at Aviva Life Insurance, said that the company was looking for a digital marketing agency that resonated with its larger vision and purpose. Techmagnate was chosen for its understanding of the company’s core existence and its alignment with Aviva’s ethos. Kapahi is looking forward to an exciting journey ahead, leveraging Techmagnate’s vast experience in the financial services industry and strong technological capabilities.

The partnership marks a key milestone in Techmagnate’s ongoing commitment to enhancing the digital presence of prominent financial brands in the country. With the rapidly changing landscape of financial services, this agreement is poised to drive growth and deliver measurable results. Techmagnate’s expertise in digital marketing, combined with Aviva’s commitment to meeting the financial protection needs of individuals and families, is expected to yield a successful and innovative digital strategy.

Overall, the partnership between Techmagnate and Aviva Life Insurance is a strategic move that aims to drive digital transformation and growth in the life insurance industry. With Techmagnate’s expertise and Aviva’s vision, the two companies are poised to deliver innovative and data-driven digital marketing campaigns that meet the evolving needs of today’s consumers.

According to a recent study by Aviva, one out of every eight car owners would rather repair their vehicle rather than replacing it, even if it’s no longer a viable option economically. The research, which surveyed 1,000 car owners in the UK, found that 12.5% of respondents would opt for repair over replacement, despite the potential costs and inconvenience involved.

The study also revealed that the decision to repair or replace a vehicle is often influenced by emotional attachment to the car, with 64% of respondents stating that sentimental value played a role in their decision-making process. Additionally, 55% of respondents reported that they would be more likely to repair their vehicle if they could find a reliable repairer or service provider.

The research highlights the importance of carrier repair shops and independent mechanics in providing services that cater to car owners who prefer to repair rather than replace their vehicles. The study suggests that these service providers can capitalize on this trend by offering high-quality repair services that prioritize customer satisfaction and loyalty.

Furthermore, the study found that younger car owners (ages 18-34) are more likely to opt for repair over replacement, with 18.1% of this age group choosing repair. This trend may be attributed to the increasing awareness of the environmental impact of car ownership and the desire to reduce waste and extend the life of their vehicles.

The Aviva research underscores the significance of carrier repair shops and independent mechanics in meeting the growing demand for vehicle repair services. By providing high-quality services and building strong relationships with customers, these service providers can capitalize on the trend of car owners opting for repair over replacement.

In conclusion, the Aviva research highlights the importance of considering the emotional and environmental aspects of car ownership, as well as the significance of providing high-quality repair services that cater to car owners who prefer to repair rather than replace their vehicles. By doing so, carrier repair shops and independent mechanics can remain competitive and build strong relationships with customers in an increasingly environmentally conscious and emotionally driven market.

Aviva, a leading insurance company, has reported that it paid out more than £1.89 billion in individual and group protection claims in 2024. This includes over 62,000 claims, with 97.1% of individual claims received being paid. The majority of claims paid were on life policies, including terminal illness benefit, with 98.8% of claims being paid, totaling £862 million on over 41,000 claims.

Aviva also paid out over £405 million to customers with critical illness, children’s benefit, or total and permanent disability claims, with an average payment of £71,989. Additionally, the company paid out over £559 million to over 9,300 claimants across all group protection policies, with an average payout of £21,899.

The company’s managing director of protection, Fran Bruce, emphasized the importance of delivering a great service and having the right support throughout the claims process. Aviva is investing in data science to further improve its claims processes and remain steadfast in its mission to deliver valuable protection cover and value-added benefits to its customers and their families.

The data highlights the scale of financial support provided to customers going through difficult times, with Aviva paying out in excess of £1.5 billion on group and individual protection claims in 2024. The company’s efforts to improve its claims processes and deliver better support to its customers demonstrate its commitment to providing vital protection cover to its clients.

The article discusses the potential impact of weight-loss jabs, also known as injectable treatments, on the profits of life and pensions companies such as Aviva and L&G. In recent years, there has been a significant increase in the demand for weight-loss treatments, with more people seeking non-surgical options to slim down. This trend has led to a surge in the popularity of injectable treatments, which are believed to be more effective and safer than traditional weight-loss methods.

The article suggests that this trend may have a negative impact on the profits of life and pensions companies, which have traditionally been associated with providing financial services such as insurance, investments, and pension schemes. The shift towards weight-loss treatments may lead to a decrease in demand for these traditional services, resulting in slimmer profits for these companies.

The article also mentions that some of these companies, such as Aviva and L&G, have started to diversify their services by offering health and wellness products, including weight-loss treatments. This diversification may help these companies to adapt to the changing market conditions and maintain their profitability.

However, the article also raises concerns about the sustainability of the weight-loss jab market, pointing out that the long-term effects of these treatments are still not fully understood, and there may be risks associated with their use. Additionally, the high cost of these treatments may make them inaccessible to many people, potentially limiting their market potential.

The article concludes by suggesting that while the demand for weight-loss treatments may lead to slimmer profits for life and pensions companies, these companies may still benefit from diversifying their services to cater to the changing needs of their customers. However, it is crucial for these companies to carefully consider the potential risks and challenges associated with the weight-loss jab market in order to maintain their long-term profitability.

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Bullerwell & Co, a leading insurance brokerage firm, is thrilled to announce that one of its clients has won £5,000 in the Aviva Broker Community Fund. This prestigious award is a testament to the hard work and commitment of the client, who has demonstrated a strong sense of community spirit and dedication to making a positive impact in their community.

The Aviva Broker Community Fund is a bi-annual award that recognizes and rewards individuals who are making a difference in their local communities. The fund is designed to support small charities, clubs, and organizations that are working to improve the lives of people in their area. The award is determined by a public vote, and the winners are chosen by Aviva’s broker network, of which Bullerwell & Co is a part.

The client who won the award, [Client Name], has been working tirelessly to support local charities and organizations in the Bedford area. Their dedication and commitment to community service have earned them a reputation as a true advocate for the community. The £5,000 award will be used to further their charitable efforts and make an even greater impact in the lives of those around them.

Bullerwell & Co is proud to have one of its clients recognized for their outstanding community work. The company’s Managing Director, [Name], praised the client, saying, “We are delighted to see one of our clients receive this well-deserved recognition. Their dedication to the community is truly inspiring, and we are honored to be able to support them in their charitable efforts.”

The client’s win is a testament to the importance of community engagement and the impact that one person can have when working towards a shared goal. The award also highlights the value of partnership and collaboration between organizations, brokers, and clients in making a positive difference in the world. As a broker, Bullerwell & Co is committed to supporting its clients in their community work, providing them with the resources and expertise they need to make a meaningful impact.

Overall, the announcement of the Aviva Broker Community Fund winner is a momentous occasion for both the client and Bullerwell & Co. It serves as a reminder of the power of community spirit, the importance of giving back, and the positive impact that one person can have when working together towards a common goal.

Ms. Amanda Blanc is a seasoned business executive and leader, currently serving as the Chief Executive Officer (CEO) and Executive Director at Aviva Plc. She has an impressive track record of holding prominent positions in the insurance industry, including CEO-EMEA at Zurich Insurance Group AG, CEO at AXA Insurance Designated Activity Co., and Group CEO & Executive Director at AXA UK Plc.

Blanc’s expertise extends beyond the insurance sector, having also served as a Chairman at the Association of British Insurers and President at the Chartered Insurance Institute. Her leadership skills have not gone unnoticed, as she has been recognized through her appointments to the boards of several organizations, including Output Services Group, Inc., Welsh Rugby Union Ltd., and previously, Towergate PartnershipCo Ltd.

Blanc’s educational background is also notable, with an undergraduate degree from the University of Liverpool and an MBA from Leeds University Business School. Throughout her career, she has demonstrated a commitment to professional development and a keen ability to navigate complex organizational structures and leadership roles.

With her extensive experience in the insurance and financial services industries, Blanc is well-equipped to provide strategic guidance and direction to the organizations she serves. Her extensive network of contacts and leadership skills have undoubtedly made her a valued asset to the teams she has worked with. Overall, Ms. Amanda Blanc is an accomplished business leader with a impressive record of achievement and a strong track record of success.

Aviva, a leading insurance, wealth, and retirement business in the UK, has chosen AutoRek, a leading provider of automated reconciliation solutions, to implement a seamless and compliant reconciliation and CASS (Client Assets, Responsibilities, and Securities) process. This collaboration aims to increase efficiency and compliance by automating the reconciliation process, providing complete transparency for CASS auditors and internal stakeholders.

With AutoRek’s end-to-end platform, Aviva will be able to streamline its client money and regulatory reporting, reducing the manual effort and risk associated with manual processing. This will enable Aviva to reduce operational inefficiencies, streamline compliance, and enhance overall financial control.

Chris Golland, Head of CASS & Middle Office at Aviva, emphasizes the company’s commitment to investing in technology to drive growth, saying, “Following an extensive tender process, we were impressed with the quality of the AutoRek tool. The implementation of the AutoRek solution will streamline our processes and allow us to confidently address future scalability and volume requirements.”

Jack Niven, VP of Sales at AutoRek, expresses excitement to onboard Aviva as a client, stating, “We’re thrilled to work with Aviva, empowering them to achieve greater efficiency and accuracy in their operations. Together, we’re driving innovation and setting new benchmarks for financial excellence.”

Declan O’Rourke, the CEO of Aviva Ireland’s general insurance business, has been involved in the industry for over three decades. He has experience working in various insurance companies, including AIG, where he spent 27 years before becoming the CEO of Aviva Ireland. In his current role, he is responsible for leading the company’s general insurance business, which includes a range of products such as car, home, and commercial insurance.

O’Rourke has been instrumental in the launch of Level Health, a new health insurance company that is a joint venture between Aviva and the founders of Vivas Health, which was acquired by Aviva in 2008. The new company offers a range of health insurance products, including four different plans, and is designed to be a simple and straightforward alternative to the more complex and expensive insurance options available in the Irish market.

In an interview, O’Rourke discussed the challenges facing the insurance industry in Ireland, including the high level of claims in the personal injury claims sector. He also spoke about the need for the industry to be more competitive and efficient, with fewer providers, and for the government to take a more active role in addressing the issue of fraudulent claims.

O’Rourke also highlighted the importance of insurance in times of crisis, such as after natural disasters like storms, and the need for insurance companies to be involved in the response efforts. He also spoke about the company’s environmental initiatives, including their sponsorship of the Lansdowne Road stadium, which has helped to raise awareness for important environmental issues.

In his personal life, O’Rourke is a family man who enjoys spending time with his five children, who are all involved in sports. He is also a keen mentor and coach, and coaches a youth hurling team in his spare time. His favorite film is “The Godfather” and he is currently reading a book called “The Rodfather” by Roddy Collins.

As the UK prepares for a cold snap, residents are being advised to take precautions to protect themselves and their homes from the effects of freezing temperatures. Aviva, a leading insurance provider, has issued a list of steps to help residents stay safe and prevent damage to their homes and belongings.

The cold weather is expected to bring a range of issues, including frozen pipes, snow, and ice, as well as the risk of flooding as snow thaws. Aviva’s head of home claims, Laura Lazarus, emphasized the importance of taking precautions to prevent damage to homes and businesses.

The company has prepared a list of steps to help residents stay safe, including insulating exposed pipes, repairing leaky taps, and knowing where the stopcock is located in case of an emergency. Residents are also advised to sign up for flood warnings and prepare an emergency kit in case they need to evacuate their home.

If a pipe does burst, Aviva has provided a step-by-step guide on how to handle the situation, including turning off the water supply, locating the frozen pipe, and carefully thawing it using a hairdryer or warm towels. If the pipe is damaged, residents should turn off the power and call a qualified electrician to assess the situation.

Aviva is reminding customers to review their home insurance documents and register their claims online or through the MyAviva app if they experience damage to their home or belongings. The company’s claims team is on standby to help customers get their lives back to normal as quickly as possible.

Overall, Aviva is urging residents to take proactive steps to prepare for the cold weather and to be prepared in case of an emergency. By following these simple steps, residents can help minimize the impact of the cold snap and keep themselves and their homes safe.

Protesters from Palestine Action have targeted the Manchester office of Aviva, an insurance company, by occupying the entrance and causing minor damage. The protest began at 7am on March 11, 2023, and some protesters even climbed on top of the revolving doors and hung Palestinian flags on the wall. Aviva has stated that it will take legal action in response to the protest, which has not affected service to customers.

This is not the first time Palestine Action has targeted Aviva, as the group also targeted the company’s office in Bristol in January. In a similar protest on March 10, 2023, protesters targeted Allianz’s London office, scaling the canopy above the entrance and leaving a trail of red paint and Palestinian flags.

Both Aviva and Allianz have condemned the protests, stating that while they respect the right to protest, they will not tolerate threats and criminal behavior that put people’s safety and security at risk. Both companies have also emphasized that their business operations and customer service have not been affected.

However, Palestine Action has stated that Aviva and Allianz directly enable the production of Israeli weapons in Britain by providing insurance to Israeli weapons factories. The group has vowed to continue taking direct action until these companies cease their ties with Elbit Systems, a company that produces military equipment for the Israeli military. The protests are a PR stunt to raise awareness about Israel’s treatment of the Palestinian people and the role that international corporations play in supporting the Israeli military.