TripJack Introduces ‘TripSafe’: A Comprehensive Global Travel Assistance Package for the Modern Traveler
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India’s leading travel tech B2B platform, TripJack, has launched TripSafe, a comprehensive global assistance service designed to safeguard travelers against unforeseen disruptions. This service is designed to provide peace of mind for both business and leisure travelers, offering protection during international trips. TripSafe provides assistance in dealing with emergencies such as medical issues, lost luggage, and trip cancellations, among others. The service also includes travel insurance, with group coverage extended by Aditya Birla Health Insurance Company Limited (ABHICL), providing coverage for a range of emergency situations.
According to Hussain Patel, Director of TripJack, “TripSafe is our answer to the challenges faced by travelers, offering a holistic solution that addresses both the anticipated and unexpected aspects of travel.” The service is available 24/7 via an emergency hotline, providing immediate support for various travel disruptions. It also includes medical assistance, emergency consultations, and coverage for hospital expenses in the event of illness or injury abroad. Additionally, TripSafe covers trip cancellations or interruptions, ensuring that non-refundable expenses are reimbursed.
TripSafe is offered in three tiers – Silver Plus, Super, and Gold Plus – each providing varying levels of coverage under the ABHICL group insurance policy. The service is also backed by partnerships with global service providers, such as Across Assist, which offers extensive assistance services worldwide. This collaboration ensures that travelers receive quick and effective support wherever they go.
In conclusion, TripSafe is a comprehensive global assistance service that aims to provide peace of mind for travelers, offering protection against unforeseen disruptions and ensuring that they have a dependable partner by their side. With its range of features and global coverage, TripSafe is poised to revolutionize the travel industry.
TripJack and Aditya Birla Health Insurance join forces to offer comprehensive travel protection solutions.
TripJack, a B2B travel platform in India, has launched TripSafe, a comprehensive global assistance package designed to protect international travelers from unexpected disruptions. The package includes medical, baggage, and trip cancellation coverage, as well as travel insurance under a group policy from Aditya Birla Health Insurance Company Limited (ABHICL). TripSafe offers three coverage tiers: Silver Plus, Super, and Gold Plus, each with varying levels of assisted services and insurance coverage.
The package includes medical emergency assistance, medical consultation, hospital expenses, and medical treatment for illnesses or injuries abroad. It also provides assistance and compensation for lost, stolen, or damaged luggage. Additionally, it offers coverage for non-refundable expenses if a trip is cancelled or disrupted due to unforeseen events.
TripJack has partnered with industry leaders to enhance the services offered by TripSafe. ABHICL provides the travel insurance benefits under a group insurance policy, while the company has also collaborated with global leaders for baggage tracking and cyber protection services.
According to Hussain Patel, Director at TripJack, “In today’s fast-paced world, travelers face challenges that can disrupt their plans. TripSafe provides a holistic solution, ensuring travelers embark on their journeys with confidence.” With TripSafe, travelers can enjoy a more secure and stress-free travel experience.
According to IRDA’s 2025 report, Navi, Acko, and Reliance General Insurance topped the list with the highest claim settlement ratio among health and general insurance companies.
In today’s world, having a solid health insurance policy is crucial to bear the burden of medical expenses. General insurance companies also offer health insurance coverage, among other types of insurance. However, it’s essential to evaluate the effectiveness of your health or general insurer in settling claims on time. One way to do this is by checking the claim settlement ratio, which refers to the proportion of claims paid out of the total number of claims received. According to the Insurance Regulatory and Development Authority of India (IRDAI), the claim settlement ratio is a significant indicator of an insurer’s credibility. For instance, a health insurer with a claim settlement ratio of 93% means it typically pays around 93 out of every 100 claims it receives.
IRDAI releases a list of claim settlements done by all health and general insurers every year. In 2023-2024, over 71,200,854 claims were paid out, with 81.13% of these paid within 3 months of claim intimation. Among private general insurers, Acko General Insurance led the pack with a claim settlement ratio of 99.91%, while Navi General Insurance Ltd. was close behind with 99.97%. Public sector insurers like National Insurance Co. Ltd. and The New India Assurance Co. Ltd. also performed well, with settlement ratios of 91.18% and 92.70%, respectively.
Amongstand-alone health insurers, Aditya Birla Health Insurance Company had the highest claim settlement ratio within 3 months at 92.97%. Care Health Insurance and Niva Bupa Health Insurance also performed well, with settlement ratios of 92.77% and 92.02%, respectively. On the other hand, Star Health and Allied Insurance Co. Ltd. had the lowest claim settlement ratio within 3 months, but it paid out the most claims (16,80,171) in less than 3 months. Overall, it’s essential to evaluate an insurer’s claim settlement ratio, as well as other factors such as sum insured, waiting period, and network of hospitals, before finalizing a health insurance policy.
Top Health Insurance Options in India for 2025Let me know if you’d like me to make any further changes!
This article discusses health insurance policies in India, highlighting the importance of having a safety net against medical expenses. It explains that health insurance plans can cover hospitalization, non-hospital services, prescription drugs, and even dental care. The article also provides an overview of the best health insurance policies in India, analyzing five top plans: Max Bupa Health Companion Plan, Apollo Munich Optima Restore Health, Cigna TTK ProHealth Plus, Royal Sundaram Health Lifeline Supreme, and Aditya Birla Active Assure Diamond Plan.
The article also lists the factors to consider before choosing a health insurance plan, including the claim process, coverage amount, network hospitals, and premium payment. It emphasizes the importance of understanding the terms and conditions of a plan, including the claim process, coverage amount, and network hospitals, to ensure that the plan meets one’s needs.
The article concludes by stating that health is wealth, and it is crucial to secure one’s health in advance to plan for unexpected medical expenses. It encourages readers to analyze their needs and choose the right insurance policy that suits their budget and requirements. Additionally, it suggests that one plan may not be suitable for everyone, and it is essential to choose a plan that best fits one’s needs.
We are laser-focused on Tier II and III cities, where we source a significant 70% of our business, and I believe this is the manifestation of our CEO Mayank Bathwal’s vision, Abhi.
Aditya Birla Health Insurance is focusing on non-metro cities, where it generates 70% of its business, despite challenges such as the 18% Goods and Services Tax (GST) on premiums. The company’s CEO, Mayank Bathwal, believes that health insurance may need to be made mandatory if current efforts and government initiatives do not increase adoption. He suggests that the industry needs to work together to promote awareness and education to encourage more people to buy insurance.
The company is not planning an initial public offering (IPO) in the near future, with its primary focus on strengthening its franchise and sustaining growth. Bathwal emphasized that group insurance is often seen as a low-margin segment, yet it has been a significant part of their product mix, driven by profitability in the small and medium-sized enterprise (SME) segment.
Aditya Birla Health Insurance has also been focusing on wellness-linked health insurance and has integrated with major wearable providers, including Apple Health and Noise. The company has also seen a significant increase in first-time policyholders since partnering with Noise. Bathwal believes that the trend of people opting for higher coverage is a positive sign, as they recognize that lower coverage may not be sufficient.
However, he also acknowledged that the growth in health insurance purchases on the retail side has been limited, driven primarily by corporate health insurance. Bathwal believes that the 18% GST on premiums is a significant cost barrier, and suggested that reducing GST for the middle-income group could make insurance more accessible and inclusive.
In terms of expansion, the company is focusing on non-metro cities, where they have generated 30% of their business. They have introduced more affordable products for these areas and have observed that people are opting for larger ticket sizes. Bathwal believes that insurance can be made more accessible and inclusive by reducing GST for the middle-income group.
Vakrangee Limited forms a groundbreaking collaboration with Aditya Birla Health Insurance Company Limited to provide a comprehensive range of health insurance solutions.
Vakrangee Limited has partnered with Aditya Birla Health Insurance Company Limited (ABHICL) to expand the reach of health insurance solutions across India, particularly in underserved and remote regions. This collaboration aims to make health insurance more accessible, affordable, and comprehensive for millions of people.
Aditya Birla Health Insurance Company Limited, the health insurance arm of Aditya Birla Capital, has been committed to transforming health insurance with its “Health First” approach. This approach focuses on wellness, preventive care, and innovative health solutions that go beyond financial coverage to promote healthier lifestyles. ABHICL offers a range of insurance plans that empower individuals to take charge of their well-being and provide financial security.
Through this partnership, Vakrangee Kendra outlets will offer a diverse portfolio of health insurance products, making it easier for customers to access and purchase insurance policies. This alliance will also facilitate affordable and sustainable health insurance solutions for millions of individuals in rural and remote areas, who previously had limited access to such services.
Vakrangee Limited, which established its footprint in 2016, is known for its extensive network of retail stores, Vakrangee Kendras, which provide a range of services, including banking, investment, and insurance. This partnership further solidifies its commitment to democratizing essential services for the nation’s most remote communities.
Overall, this strategic tie-up between Vakrangee Limited and Aditya Birla Health Insurance Company Limited will have a significant impact on the lives of millions of people, providing them with access to comprehensive health insurance solutions, financial security, and peace of mind. It is a significant step towards making healthcare more accessible and affordable for the masses.
Staying Healthy All Year Round: All you need to know about winter-friendly health insurance options
As winter sets in, a rise in seasonal illnesses is expected, including respiratory conditions like asthma and bronchitis, as well as cardiovascular issues. To manage these challenges, having the right health insurance is crucial, ensuring that individuals can receive timely care without financial burden. A comprehensive health insurance plan covers diagnostic tests, hospitalization, and specialized treatments.
Some top health insurance plans for winter wellness include SBI General Super Health Insurance, Aditya Birla Activ One Plan, Bajaj Allianz Health Guard Plan, Care Supreme Plan, Cholamandalam Flexi Health Plan, Digit Health Care Plus Plan, and ACKO Individual Health Insurance Plan. These plans offer features such as comprehensive coverage, cashless hospitalization, and critical illness coverage, as well as wellness benefits, free health check-ups, and extended hospital networks.
When choosing a health insurance plan for the winter, key features to look for include coverage for seasonal illnesses, cashless hospitalization, pre- and post-hospitalization benefits, critical illness coverage, and wellness benefits. Additionally, review your current policy to ensure it provides adequate coverage, and consider add-ons like critical illness riders or wellness programs to enhance protection.
The article also highlights the importance of preventive health check-ups and teleconsultation services, which can help individuals stay proactive about health risks during the cold months. With winter on its way, it is essential to prioritize health insurance and take proactive steps to manage seasonal illnesses.
Aditya Birla Capital’s third-quarter earnings reveal a 3.77% decline in profit to Rs 708 crore, with net interest income (NII) standing at Rs 1,876 crore.
Aditya Birla Capital Ltd has reported a profit of Rs 708 crore for the third quarter of FY25, a 3.77% decline compared to Rs 735.76 crore in the same quarter of the previous financial year. The company’s Net Interest Income (NII) increased by 7.2% year-on-year (YoY) to Rs 1876 crore, while revenue from operations rose by 9.28% to Rs 9381.35 crore.
The company’s overall lending portfolio (NBFC and HFC) grew by 27% YoY and 6% sequentially to Rs 1,46,151 crore as of December 31, 2024. The total Assets Under Management (AUM) increased by 23% YoY to Rs 5,03,377 crore.
Aditya Birla Capital has a pan-India presence of 1,482 branches across all businesses as of December 31, 2024. The company is focused on capturing white spaces and driving penetration into tier 3 and tier 4 towns and new customer segments.
The company’s performance across segments was strong, with the NBFC business posting a 21% YoY and 4% sequential growth in AUM to Rs 1,19,437 crore. The Housing Finance business saw disbursements growth of 136% YoY to Rs 4750 crore and AUM growth of 62% YoY to Rs 26,714 crore. The Asset Management business saw mutual fund quarterly average assets under management (QAAUM) grow by 23% YoY to Rs 3,83,911 crore, while operating profit increased by 42% YoY to Rs 261 crore.
The Life Insurance business posted individual first-year premium growth of 31% YoY to Rs 2,595 crore for 9M FY25, while the Health Insurance business saw gross written premium (GWP) growth of 39% YoY to Rs 3,337 crore.
Aditya Birla Capital pioneers the industry by integrating lending, insurance, and investment solutions under a single umbrella with ONDC.
Aditya Birla Capital, a leading financial services company, has become the first entity to integrate lending, insurance, and investments on the Open Network for Digital Commerce (ONDC). This milestone marks a significant step towards creating an open, interoperable e-commerce network, allowing buyers and sellers to transact across different platforms. By integrating all three core services, Aditya Birla Capital aims to simplify access to financial products and enhance the user experience.
As a Wave-1 participant, Aditya Birla Capital has played a crucial role in developing the financial services ecosystem on ONDC. The company’s offerings, including personal loans, health insurance, and mutual funds, are now live on the ONDC platform, accessible through multiple buyer apps. This integration enables users to access financial products directly without downloading additional applications.
ONDC, a government initiative, has been building infrastructure for credit, insurance, and investments. Aditya Birla Capital’s integration with ONDC aligns with its broader mission of creating seamless networks that connect buyers and sellers across apps. Vishakha Mulye, CEO of Aditya Birla Capital, notes that this integration will help the company reach a wider audience, fulfilling the financial needs and aspirations of ‘Bharat’, referring to the larger, underserved population in India.
T. Koshy, CEO of ONDC, highlights Aditya Birla Capital’s commitment to democratizing financial products, making its integration a significant step towards strengthening ONDC’s mission of financial inclusion. With over 200 apps connected, ONDC facilitates seamless interactions between buyers and sellers, promoting interoperability and inclusivity. Aditya Birla Capital, part of the $65 billion Aditya Birla Group, operates nationwide with over 1,470 branches, 2,00,000 agents, and a workforce of over 55,000. This integration is a major milestone in the company’s journey to simplify access to financial products and enhance user experience.
According to a report by the Brokers Association, which Indian insurance companies have the lowest claim rejection rates?
The Indian insurance sector is a vital aspect of personal finance, providing a safety net for individuals against unforeseen events. Despite this, a new report by the Insurance Brokers Association of India (IBAI) reveals that not all claims are honored by insurance companies. According to the report, the claim-to-settlement ratio for general insurance (including motor, health, fire, and marine cargo) has decreased to 86% in 2022-23, down from 87% in the previous year. This means that 6% of claims are rejected by insurance companies.
The report also highlights the claim-repudiation ratio, which shows the proportion of claims rejected by an insurance company out of total claims made by its policyholders. According to the report, the New India Assurance has the lowest claims repudiation ratio of 0.2%, followed by other private insurers such as HDFC Ergo, Future Generali, Aditya Birla Health, and Shriram.
The report also sheds light on health insurance, where New India Assurance and Aditya Birla Health have the highest claim-settlement ratio of 95%. However, it is worth noting that the claim-rejection rates are historically lower in the case of corporate policies, and the real picture of individual policies is yet to be disclosed.
Experts warn that incomplete or false disclosure at the time of policy purchase can also lead to claim rejections. Moreover, the high tax on insurance premiums, at 18%, is a significant deterrent, making it challenging for individuals to purchase adequate cover. The report concludes that the insurance sector in India needs reforms, including reduced taxes and segregated data on claim-settlement ratios for individual and group policies, to promote growth and provide better protection to policyholders.
Aditya Birla Capital Partners with ONDC to Enable Seamless Financial Services
Aditya Birla Capital Limited has achieved a significant milestone by becoming the first BFSI company to go live on all three core financial services – lending, insurance, and mutual fund investments – on the Open Network for Digital Commerce (ONDC) platform. This integration enables various live Buyer Apps to offer Aditya Birla Capital’s personal loan, health insurance, and mutual funds to their customers, streamlining financial journeys and ensuring a seamless user experience. This eliminates the need for customers to download or access multiple apps on their devices.
Aditya Birla Capital’s integration on ONDC is a significant step towards financial inclusion, particularly in underserved markets. According to CEO Ms. Vishakha Mulye, “Our integration with ONDC will help us reach out to ‘Bharat’ to fulfill the financial needs and aspirations of consumers who may have previously lacked access to formal credit, insurance, and investment opportunities.”
Mr. T. Koshy, MD & CEO of ONDC, added, “Aditya Birla Capital’s integration across all three channels shows their commitment to democratizing financial products. This integration marks a significant leap in making financial services more accessible and inclusive through the ONDC Network, which is in line with our overall vision and mandate of digital inclusion.”
By integrating its services on ONDC, Aditya Birla Capital has played a significant role in developing the overall ecosystem for financial services, making it a pioneer in the BFSI sector to do so. This development underscores the company’s commitment to leveraging India’s digital public infrastructure to simplify finance and make its offerings accessible to every Indian across the country.
Our top recommendation for the best insurance company in India is Aditya Birla, New India, HDFC ERGO, Bajaj, and Shriram, which settle 90% of claims, outpacing competitors Star and others.
A recent report by the Insurance Brokers Association of India (IBAI) has shed light on the performance of Indian insurance companies in settling claims. The report reveals that four insurance companies, including public and private sector entities, have cleared over 90% of claims sought by beneficiaries for the financial years 2023-24 and 2022-23. The top performers in the private sector are Aditya Birla Health and HDFC Ergo, with clearance rates of 91.88% and 92.1%, respectively. New India Assurance, a public sector company, has also performed well, clearing 93.13% of claims.
In contrast, Bajaj Allianz, Star Health, and Shriram, private insurance companies, have shown a lower settlement of claims, with clearance rates of 73.38%, 74%, and 70%, respectively. The report also notes that Shriram’s performance has improved slightly, but it still lags behind other insurance companies. Overall, Aditya Birla received over 8.5 lakh claims in 2023, with a claim clearance rate of 91.88%, while HDFC ERGO handled 52 lakh claims with a settlement rate of 94.32%.
The data analyzed by the Insurance Brokers Association of India (IBAI) for the financial years 2023-24 and 2022-23 shows that the top-performing companies are New India Assurance, Aditya Birla Health, and HDFC Ergo, while the private insurance companies like Bajaj Allianz, Star Health, and Shriram lag behind in terms of claim settlement performance. This report aims to provide valuable insights for policyholders and help them make informed decisions when choosing an insurance provider.
Aditya Birla Capital launches on ONDC, a major milestone in its digital transformation journey.
Aditya Birla Capital, a leading financial services provider, announced that it will be launching its three core financial services – lending, insurance, and mutual fund investments – on the Open Network for Digital Commerce (ONDC) platform. This integration will enable various live buyer apps to offer Aditya Birla Capital’s personal loan, health insurance, and mutual fund options to their customers. This move is aimed at reaching out to a broader audience, particularly in tier 2 and tier 3 cities, who may have previously lacked access to formal financial services.
According to Vishakha Mulye, CEO of Aditya Birla Capital, “Our integration with the ONDC Network will help us reach out to ‘Bharat’ to fulfill the financial needs and aspirations of consumers who may have previously lacked access to formal credit, insurance, and investment opportunities.” This is a clear indication of Aditya Birla Capital’s commitment to financial inclusion and digital transformation.
The ONDC platform is designed to provide a seamless and secure way for consumers to access financial services from a network of multiple financial institutions. This partnership will enable Aditya Birla Capital to expand its reach and customer base, thereby increasing access to financial services for millions of people across India.
The integration with ONDC will also provide Aditya Birla Capital’s products and services to a wider audience, including those who may not have previously had access to formal financial services. This is a significant step towards financial inclusion, and it can help in bridging the gap in access to financial services for the underserved segments.
India sets new record with sharpest fall in insurance claim rejections
The Insurance Brokers Association of India (IBAI) has released a handbook revealing the claims repudiation ratios of various insurance companies in India. The claims repudiation ratio refers to the proportion of claims rejected out of the total number of claims closed by an insurer, with a lower ratio indicating better performance. According to the handbook, New India Assurance has the lowest claims repudiation ratio of 0.2% across all types of insurance, including health and motor own-damage. This means that only 0.2% of claims are rejected out of the total number of claims serviced.
New India Assurance is also the only listed public sector insurer to have a low claims repudiation ratio in health insurance and motor own-damage insurance. Other insurers with low claims repudiation ratios include HDFC Ergo, Aditya Birla Health, Future Generali, and Shriram. In the motor own-damage segment, New India Assurance has a claims repudiation ratio of 0.5%, while in health insurance, Iffco Tokio, Bajaj Allianz, and Go Digit have low rejection ratios.
In contrast, some companies have high claims repudiation ratios, with Chola MS, Tata AIG, and Star Health having ratios of 15.3%, 19.1%, and 18.5%, respectively, in the health sector. In the motor segment, Chola MS, Magma HDI, and Navi General have high repudiation ratios. It’s worth noting that public sector insurers such as National Insurance, Oriental Insurance, and United India do not perform as well as New India Assurance in terms of claims repudiation ratios. Overall, the IBAI’s handbook provides valuable insights into the performance of various insurance companies and helps policyholders make informed decisions when choosing an insurer.
Pioneering Excellence: The innovative strategies of top insurers in leveraging technology to revolutionize customer experiences
In a highly competitive life insurance market, standing out from the crowd can be a challenge. To succeed, insurers must innovate and offer unique products that address the needs of their customers. Aditya Birla Sun Life Insurance (ABSLI) is one such insurer that is focusing on innovation to drive growth and improve persistency ratios. According to its MD & CEO, Kamlesh Rao, “Innovation is the cornerstone of our growth strategy. We create products that address the real-life uncertainties our customers face.”
ABSLI has been successful in disrupting traditional long-term commitments with innovative products like Nishchit Aayush, a non-linked, non-participating individual savings life insurance plan. It has also launched unit-linked insurance plans (ULIPs) with mutual fund-like costs. As a result, its 13th-month persistency ratio in FY24 was 87.66%, an increase from 86.76% in FY23. The insurer is using advanced digital tools, including a multilingual prospecting app and AI-powered bots, to streamline operations and enhance customer experience. Its claim settlement ratio improved from 98.12% in FY23 to 98.40% in FY24, while its repudiation ratio declined from 1.88% to 1.51%.
Tata AIA Life, another insurer, is also focused on innovation and customer-centricity. Its MD & CEO, Venky Iyer, notes, “Our consumers are our obsession, and we are constantly trying to understand them better and bring them innovative, best-in-class solutions powered by cutting-edge technology and supported by an empathetic service architecture.” With its focus on innovation and customer satisfaction, ABSLI and Tata AIA Life are setting a high standard for the industry.
Life insurers rank high reinsurance costs as their biggest concern
Aditya Birla Sun Life Insurance (ABSLI) aims to double its business in the next three years, with a goal of 25-26% annual growth rate. The company has already exceeded its target in the first six months of the current fiscal year, with a 33% growth in gross written premiums (GWP) in H1 FY25, outpacing the industry growth of 21% and private life insurance sector’s 24%.
ABSLI’s distribution strategy focuses on a balanced mix of proprietary channels (agents and digital) and partnerships (bancassurance). The company has a strong presence in the latter, with 62% of its business coming from bancassurance, which grew 34% in H1FY25. ABSLI has 59,900 agents and 11 banking partners, including recent additions IDFC First Bank, Bank of Maharashtra, and Axis Bank, which are expected to contribute 10-15% of its topline this fiscal.
The company is also investing in agency and direct business to drive premium growth on the proprietary side. Its chairman, Narayanan V, believes that insurance penetration among savings account holders remains low and can improve over time, making bancassurance a key area of focus.
Regarding the impact of recent regulatory changes, such as the surrender value guidelines, ABSLI has introduced differentiated commission structures and loyalty benefits to address margin challenges. The new surrender value guidelines have increased the surrender value after three years by 20-30%, which is a positive change for customers, but has also impacted insurer margins. ABSLI has adapted to these changes by paying commissions upfront to large distributors and clawing them back if the second-year premium is not received, and by introducing loyalty benefits that accrue yearly.
In terms of the proposed GST rate cut on life and health insurance products, ABSLI believes it will primarily benefit health insurance, while life insurance may see a rate cut on the protection segment. However, the company’s bigger concern is the rising cost of protection products due to increased reinsurance rates, which may limit the growth of the protection business. A reduction in reinsurance rates will have a more significant impact on the protection business than a GST rate cut.
A senior court official has imposed a fine of ₹69,000 on an insurance company for its refusal to pay a legitimate insurance claim.
A recent verdict by the District Consumer Disputes Redressal Commission-2 in Chandigarh has slammed Aditya Birla Health Insurance for denying a claim to a customer, Sanjeev Rana, on arbitrary grounds. Rana had purchased a health insurance policy with a coverage of ₹5 lakh, but his claim for medical expenses was rejected by the insurance company, claiming that his admission to the hospital was unnecessary. The insurance company claimed that Rana’s treatment could have been managed in the outpatient department (OPD) instead. However, the consumer court found that the insurance company had acted arbitrarily and that the treating physician is the sole authority to determine the necessity of a patient’s admission.
The court ordered Aditya Birla Health Insurance to reimburse Rana’s medical expenses of ₹54,228, with interest, as well as pay him ₹15,000 as compensation for the mental anguish and legal expenses he endured. The court also expressed its strong disapproval of the arbitrary practices employed by insurance companies, stating that while they accept premiums, they resort to unreasonable excuses when claims are filed. The court has mandated that the insurance company comply with the order within 60 days.
This case highlights the need for consumers to stand up against unfair practices in the insurance sector. The court’s verdict serves as a reminder that consumers have the right to seek justice and that insurance companies cannot unilaterally deny claims without just cause. The court’s decision may encourage other consumers to seek redressal for similar issues and hold insurance companies accountable for their actions.