Duck Creek Technologies, a global intelligent solutions provider, has announced HDFC ERGO General Insurance Company Limited as a 2025 Standard of Excellence Customer Award winner. HDFC ERGO, India’s leading private sector general insurer, has been recognized for its digital transformation and innovation in the insurance industry. The company has implemented Duck Creek’s solutions, including Policy, Billing, Rating, and Insights, to enhance operational efficiency and customer experience.
HDFC ERGO’s adoption of Duck Creek’s low-code, highly configurable platform has enabled the company to design a pioneering AI-enabled, real-time policy issuance system. This has transformed the end-to-end process for its Health and Fire lines of business, allowing for rapid response to market demands and regulatory changes. The company has achieved significant results, including reducing product launch time from 4-5 months to just four weeks, and improving productivity gains for agents with quotes generated almost instantly.
The project involved over 45 business users, 150+ IT developers, and seven systems integrator partners, designing 300+ product covers, 300+ business rules, and executing 10,000+ test scenarios. The solutions were delivered in just nine months, with the commercial fire product first to go live, followed by the health product soon thereafter. Key results include dramatic productivity gains, operational efficiency, and risk reduction, as well as elevated customer experience driven by policies being processed in near real-time.
HDFC ERGO’s President & CTO, Sriram Naganathan, stated that the company’s endeavor has been to offer best-in-class solutions and experience to its customers. He added that the behavior and requirements of today’s customers have evolved, and the insurance industry is not an exception. Duck Creek’s tech enablement matched perfectly with HDFC ERGO’s requirements, enabling the company to offer innovative products, efficient services, and better analytical insights in an integrated manner.
Duck Creek Technologies’ Vice President and General Manager, APAC, Christian Erickson, congratulated HDFC ERGO on the award, stating that the company’s digital transformation stands as a benchmark for innovation and execution in the insurance industry. He added that HDFC ERGO exemplifies the forward-thinking, customer-focused approach that defines the future of insurance.
HDFC ERGO General Insurance Company Limited is a leading private sector general insurance company in India, offering a complete range of general insurance products. The company has created a stream of innovative and new products as well as services using technologies like Artificial Intelligence, Machine Learning, Natural Processing Language, and Robotics. With a completely digital sales process and 299 branches and 600+ digital offices across India, HDFC ERGO has empowered customers to avail services digitally on a 24×7 basis.