CXOToday has engaged in an exclusive interview with Sriram Naganathan, President & CTO, HDFC ERGO General Insurance How amalgamation of insurance and technology is reshaping customer experience and driving financial inclusion in India? The insurance industry, traditionally reliant on interpersonal interactions, has transitioned into a ‘phygital’ hybrid model with digitalisation, aligning closely with IRDAI’s initiatives on Awareness, Affordability, and Accessibility. Standard…
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Revolutionizing Customer Experience and Driving Financial Inclusion
