The Reserve Bank of India (RBI) has asked lenders to examine the possibility of establishing a central fund to pay the salaries of banks’ internal ombudsman (IO). This move seeks to enhance their independence to further protect customer rights.The banking sector regulator has also asked lenders to look at appointing sign language interpreters in banks to facilitate hearing and speech-impaired customers.A government official confirmed the development and said the RBI is in discussion with lenders on measures to enhance customer service and protect their rights.”The idea is to create a structure, as it is in the government, where the salaries and pensions of key officials like Supreme…
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