Banking and payment services provider NPST on Thursday announced that it has secured a contract for an Online Dispute Resolution (ODR) solution from DCB Bank. Private sector lender DCB Bank will implement NPST’s ODR to streamline customer complaint addressal, enhance efficiency and rationalise operational and compliance costs, the company said in a release. NPSI focuses on UPI payments and digital banking solutions. It functions as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), it said. “NPST’s Online Dispute Resolution solution aligns with DCB Bank’s customer-centric ethos, ensuring safe and secure payments while fostering loyalty-building…
Read More…