A passenger, identified as Lazar, claimed to have experienced a disturbing incident on an IndiGo flight. He alleged that the crew had blocked access to one of the two rear lavatories, marked G, for an extended period. According to Lazar, he queued with other passengers outside the lavatories, but while lavatory F was in use, lavatory G remained locked. He asked the crew about the locked lavatory, and they claimed a lady was inside. However, when a woman passenger later exited lavatory F and complained of no soap, the crew directed Lazar to use it, which he found suspicious.
Lazar, who claimed to be an aviation professional with 37 years of experience, questioned the crew about the locked lavatory and the flight’s seating capacity, but they failed to provide a satisfactory explanation. He alleged that the locked lavatory was later opened, allowing the woman to access soap, and he confronted her about it. The crew appeared shocked and attempted to make excuses, which Lazar found unconvincing.
The incident occurred on a two-hour flight with 224 passengers, and Lazar expressed outrage that the crew would block access to a lavatory, leaving passengers to wait. He questioned how anyone could be left locked inside for so long, pointing out that in case of an emergency, the lavatory would need to be opened immediately. Lazar raised the issue with a staffer and urged her to report it, and he plans to escalate the matter to the aviation regulator, the Directorate General of Civil Aviation, and the Ministry of Civil Aviation.
In response to Lazar’s allegations, IndiGo posted a statement on social media, apologizing for the incident and assuring that a thorough investigation has been initiated. However, the airline has not issued a media statement on the incident. The incident has raised concerns about the behavior of the crew and the treatment of passengers on the flight. Lazar’s allegations suggest that the crew may have been engaging in a “crew con game,” prioritizing their own interests over the needs and comfort of the passengers. The incident is currently under investigation, and it remains to be seen how the airline and regulatory authorities will respond to the allegations.