A US man has shared a glowing review of his flight experience with IndiGo, India’s largest airline, in a viral video. Despite being rated among the world’s worst airlines in 2024, the man was impressed with the smooth, clean, and comfortable journey. He praised the flight for being on time, with spotless conditions, good legroom, and a relatively comfortable seat. The flight took off just 7 minutes after the estimated departure time, which he found impressive.
During the flight, the man tried the Chicken Junglee Sandwich and rated it 7 out of 10, complimenting the fresh bread and moist chicken. He also praised the staff, saying they were lovely and spoke English well. He concluded that it was the best budget airline experience he could have imagined. The video was shared with the caption, “India’s worst-rated airline is not that bad but Indian passengers are unforgiving.”
This review comes after IndiGo was ranked 103rd out of 109 airlines in the AirHelp Score report 2024, with a score of 4.80. The airline had rejected the report, questioning its credibility. The US man’s review is a positive contrast to the negative ranking, suggesting that IndiGo may not be as bad as perceived. The video has sparked interest, with many watching and sharing it on social media.
It’s worth noting that the review is subjective and may not reflect the experiences of all passengers. However, it’s a positive endorsement of IndiGo’s services, and the airline may take heart from the feedback. The fact that the reviewer was a foreign passenger also raises questions about the expectations and perceptions of Indian passengers, who may be more critical of the airline’s services. Overall, the review provides a contrasting view to the negative ranking and highlights the importance of individual experiences in shaping opinions about airlines.