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Over 200 passengers of two SpiceJet flights from Pune to Delhi and Delhi to Pune experienced a harrowing time on Sunday after their flights were delayed by over six hours. The Delhi-Pune flight (SG-185) was initially scheduled to depart at 9:20 am, but took off at 3:40 pm, causing many to miss celebrating Gudi Padwa with their families. Passengers were repeatedly assured of further delays, with some even missing the festivities at their homes.
Another flight (SG-184) was also delayed, with passengers initially planning to depart at 6:30 pm but not actually taking off until 12:10 am on Monday. Passengers were frustrated with the constant delays and messaging from the airline, with one flyer having to cancel his flight altogether.
Several passengers expressed discontent and frustration on social media, with some even tagging the airline, Ministry of Civil Aviation, and Directorate General of Civil Aviation (DGCA). The airline attributed the delay to operational reasons, but many passengers felt that the airline was not held accountable for such delays.
A frequent flyer, Shishir Joshi, pointed out that while airlines have rules for passengers arriving late, they seem to have a different standard for flight delays, which can have a significant impact on passengers’ plans and lives. The delay in this case resulted in many passengers missing important events, including a funeral, and causing significant inconvenience and stress.
The incident serves as a reminder of the importance of efficient and reliable air travel, as well as the need for airlines to take responsibility for their actions and provide better communication to their passengers.