Air India introduced AI.g, a generative AI-powered virtual travel assistant on WhatsApp. This virtual assistant helps travellers with queries on a wide range of travel-related topics and offers access to various features, the airline said in a statement. The airline said, “Bringing AI.g to WhatsApp is a testament to that commitment. The accessibility and immediacy of WhatsApp align perfectly with our vision for customer service – we want to be where our guests are, providing them with…
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