Star Health Insurance has expanded its Home Health Care (HHC) program to 100 locations across India, making it the country’s largest HHC provider. This initiative, launched in July 2023, aims to improve accessibility, availability, and affordability of healthcare by providing high-quality medical care at customers’ doorsteps within three hours with no out-of-pocket expenses. The program serves over 85% of Star Health Insurance’s customer base, with Mumbai, Delhi, and Pune being the top adopters.
The HHC program is designed to remove barriers to healthcare, such as high hospitalization costs, logistical challenges, and the stress associated with seeking care. A partner doctor visits the patient’s home to assess their condition, conduct a diagnosis, and provide necessary treatment if hospitalization is deemed unnecessary. Regular in-person follow-ups are also included, with hospitalization recommended in severe cases, which is less than 1% of patients.
The program has been successful in treating various conditions, including viral fever, dengue, enteric fever, acute gastroenteritis, and respiratory infections, with over 15,000 patients benefiting from it. This has been achieved through partnerships with leading healthcare providers, including Care24, Portea, Argala, Athulya, and Apollo.
Anand Roy, MD & CEO of Star Health Insurance, emphasized that the company’s vision is to transform health insurance delivery by ensuring it is accessible, affordable, and designed around customers’ evolving needs. With this initiative, Star Health Insurance is taking a significant step towards achieving this vision, providing customers with peace of mind and comfort by bringing quality medical care to their doorstep.