HDFC Ergo, a leading non-life insurer, is planning to introduce a cashless claims facility for post-hospitalisation treatment. This would make it one of the first non-life insurers to offer this service. While public sector non-life insurers have not introduced this facility, private non-life insurers have only offered reimbursement of post-hospitalisation claims. HDFC Ergo’s move is expected to benefit customers who can now receive cashless settlement for their claims.
The company has already launched an app, “HERE”, for better customer interface and has seen significant adoption, with 70 lakh downloads and 4 lakh users. The cashless facility is expected to be launched by the third week of December. The company has assured that there will be no extra load on customers for this facility.
HDFC Ergo has a strong presence in the region with 7,800+ advisers, 10 branches, and 430+ employees. The company has been focusing on increasing health insurance penetration in the region and has paid out significant claims in West Bengal and Kolkata. In the current fiscal year, it has settled 56,761 claims worth Rs 118 crore in West Bengal, including 14,345 claims worth Rs 86 crore in Kolkata. The company has also collected significant premiums from retail health policies in the state and nationally.
Overall, HDFC Ergo’s move is expected to provide greater convenience to its customers and increase the adoption of health insurance in the region. The company’s strong presence and commitment to customer service have been demonstrated by its existing claims payment record and customer interface through its app.