Bill shock — it’s a well-known phenomenon in this cost-of-living crisis.My turn came this week, via a car insurance bill.The “total amount payable” rose 19.5 per cent to $1,042.85.Incredulous, I called the insurance company.After navigating a menu voiced by a computer for 5 minutes, I began speaking with a customer service officer located in the Philippines.My question was simple: why had the cost of my car insurance spiked 19.5 per cent when nothing at my end had changed?The company…
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Source: https://amp.abc.net.au/article/104007592