The Disability Rights Association of Goa has filed a formal complaint against the Bank of Maharashtra’s Bambolim Branch and the Reserve Bank of India’s Panjim Branch for violating the Rights of Persons with Disabilities Act 2016. The complaint highlights the lack of accessibility and discriminatory practices faced by persons with disabilities. The complainant, Avelino de Sa, President of the Disability Rights Association of Goa, stated that the bank’s ramp is hazardous and does not meet the standards set by the Act, putting the lives of individuals with disabilities at risk.
The complaint also criticizes the bank’s recent notice offering doorstep service to senior citizens and persons with disabilities, which is considered an insult to persons with disabilities. The association has requested the Executive Magistrate to direct the police to file a complaint against the bank’s manager and the Regional Manager, and to include the Regional Director of the Reserve Bank of India as a party, given the RBI’s inaction on the matter.
This issue highlights the broader problem of accessibility and inclusion in India, despite progressive legislation like the Rights of Persons with Disabilities Act 2016. Many public spaces, including financial institutions, remain inaccessible to persons with disabilities, hampering their ability to participate fully in society and perpetuating discrimination and inequality. The Economic Survey 2023 reported that India loses approximately Rs 4.5 lakh crore annually due to the exclusion of disabled people from various spheres of society, emphasizing the economic and social impact of such exclusion.
The Disability Rights Association of Goa is awaiting action from the authorities and is prepared to take further legal and advocacy measures to ensure compliance with the RPWD Act 2016. The incident raises questions about the commitment of public institutions to provide equal opportunities and inclusive services to people with disabilities.