Air India has announced the launch of non-stop services between Delhi and Jaisalmer, effective October 26, 2025, and running until March 28, 2026. This move aims to cater to the seasonal tourism demand for Jaisalmer, often referred to as India’s Golden City. The airline will operate double daily flights on this route, utilizing its A320 aircraft to provide a full-service experience for travelers.

The introduction of these flights is strategically timed to facilitate convenient connections to and from Europe, the UK, and major domestic stations. According to Nipun Aggarwal, Chief Commercial Officer of Air India, the new services to Jaisalmer are designed to provide travelers with easy access to the city’s timeless charm, while also offering the benefits of full-service air travel.

By initiating this seasonal service, Air India seeks to capitalize on the growing demand for cultural tourism in India. The airline’s decision to operate double daily flights underscores its commitment to making India’s heritage more accessible through seamless air travel. With the launch of these non-stop services, Air India is poised to become the only airline offering a full-service experience for travelers to Jaisalmer.

The new flights are expected to boost tourism in Jaisalmer, which is known for its rich cultural heritage and historical landmarks. The city’s unique architecture, vibrant markets, and stunning natural scenery make it an attractive destination for travelers from around the world. By providing convenient and comfortable air travel options, Air India is likely to contribute to the growth of Jaisalmer’s tourism industry, while also promoting India’s cultural heritage globally.

Overall, Air India’s announcement of non-stop services between Delhi and Jaisalmer marks a significant development in the airline’s efforts to expand its network and cater to the growing demand for cultural tourism in India. With its commitment to providing a full-service experience and convenient connections, Air India is well-positioned to capitalize on the seasonal tourism demand for Jaisalmer and promote India’s Golden City to a wider audience.

Air India has launched its “One India” Sale, offering flat fares to Europe for all Indian travelers. The sale allows passengers to book a round-trip from any city in Air India’s domestic network to any of its European destinations at the same price. This unique flat-fare system removes the confusion of fluctuating prices and helps travelers plan their European trips with confidence.

Under the sale, Air India is offering round-trip fares to Europe at all-inclusive rates: Economy Class at INR 47,000, Premium Economy at INR 70,000, and Business Class at INR 1,40,000. For flights to London Heathrow, the fares are slightly higher, with Economy Class at INR 49,999, Premium Economy at INR 89,999, and Business Class at INR 1,69,999. These fares cover major European cities such as London, Milan, Paris, and Frankfurt.

Every ticket booked under this promotion comes with one complimentary date change, allowing travelers to adjust their plans without extra cost. Air India’s Maharaja Club members will enjoy extra benefits, including zero convenience fees on bookings made via Air India’s website or mobile app and additional savings on sale fares when logged into their club account.

The “One India” Sale is available from September 8 onwards, through travel agents, Air India airport ticket counters, and customer service centers. The tickets are valid for travel until March 31, 2026, giving passengers enough time to plan holidays, family trips, or business travel to Europe. Air India is also offering extra discounts with the promo code FLYAI, with Maharaja Club members able to save up to INR 3,000 per passenger.

This initiative is seen as a game-changing move in India’s aviation sector, making overseas travel simpler and more accessible. With its wide domestic network, passengers from smaller cities now have the same affordable access to Europe as those flying from metro hubs. Air India has shown its commitment to offering affordable prices, flexibility, and customer-friendly benefits, making it one of the most exciting travel promotions of the year.

The sale is available on a first-come, first-served basis, with limited seats available. Travelers are encouraged to book early to avoid missing out on this opportunity. With the “One India” Sale, Air India is poised to make a significant impact on the Indian aviation market, offering travelers a unique and affordable way to explore Europe.

Air India has been attempting to boost sales of its premium economy seats by pricing them slightly higher than economy class seats. However, this strategy has yielded mixed results. The recent decision by the Goods and Services Tax (GST) Council to increase the tax rate on business and premium cabin seats from 12% to 18% has raised concerns for the airline. The tax rate on economy class seats remains at 5%. As the only Indian carrier offering premium economy, business, and first class seats, Air India is likely to be disproportionately affected by the rate hike.

According to an Air India executive, the increased GST rate will make premium economy seats less attractive to price-sensitive Indian customers. The airline has been facing challenges in selling premium economy seats, particularly in non-metro markets, where several corporates have yet to adopt this class for staff travel. Air India’s premium economy seats are currently priced ₹1000-1200 higher than economy class on domestic routes.

To improve its product offering, Air India is retrofitting its aircraft to include three-class cabins, with 18 legacy Airbus A320 aircraft already completed and nine more expected to be finished by the end of September. The International Air Transport Association (IATA) has expressed disappointment at the GST rate increase, stating that it will dampen demand and undermine profitability for Indian carriers.

The aviation industry has been demanding the removal of GST on international flight tickets, citing that other countries do not levy such taxes on international air travel. The inclusion of aviation turbine fuel under GST is also a pending demand. Industry experts argue that international air travel should be exempt from GST, as exports of goods and services are zero-rated under the tax regime. The GST Council’s decision to rationalize rates has not addressed these concerns, leaving the aviation industry to hope for a more favorable policy in the future.

Air India Express has launched a limited-time PayDay Sale, offering discounted fares on domestic and international flights. The sale is available until September 1, 2025, and is valid for travel until March 31, 2026. For domestic flights, logged-in members can book Xpress Lite fares starting at ₹1,299 and Xpress Value fares from ₹1,349. On the international network, fares begin at ₹4,876 for Xpress Lite and ₹5,403 for Xpress Value.

In addition to discounted fares, Air India Express is offering extra savings and benefits for members. Passengers booking through the airline’s website and mobile app can enjoy exclusive deals, including waived convenience fees for Xpress Lite bookings made on the mobile app. Xpress Lite fares also provide discounted check-in baggage rates, with ₹1,000 for 15 kg on domestic flights and ₹1,300 for 20 kg on international flights.

Loyalty members booking through the website can unlock 25% off on Xpress Biz fares and 20% off on Biz upgrades for domestic travel. Xpress Biz, the airline’s premium product, offers spacious seating, complimentary Gourmair Hot Meals, enhanced baggage allowance, and priority services. These seats are available across the carrier’s 40 new Boeing 737-8 aircraft.

Logged-in users can also enjoy additional perks, including 20% discounts on hot meals, seat selection, and priority services. They can also get 10 kg extra check-in baggage, 3 kg additional cabin baggage, and up to 8% NeuCoins earned on every booking. Special discounts are also available for students, senior citizens, armed forces personnel, and their dependents.

The airline is making payments more convenient with flexible options such as EMI and Buy Now, Pay Later plans. With this sale, Air India Express aims to make air travel affordable and rewarding while providing flexibility and premium add-ons to enhance the flying experience. The sale is a great opportunity for travelers to book their flights at discounted prices and enjoy the airline’s premium services.

An Air India flight, AI2913, was forced to return to Delhi on Sunday, August 31, shortly after taking off due to a fire warning in one of its engines. The flight was bound for Indore but had to turn back after the cockpit crew received a “fire indication” for the aircraft’s right engine. According to Air India, the crew followed standard safety procedures, shutting down the engine and landing the plane safely back in Delhi.

Fortunately, no injuries were reported, and all passengers on board were unharmed. The plane has been grounded for inspection to determine the cause of the fire warning, and passengers are being transferred to another aircraft to continue their journey to Indore. The airline has informed the air safety regulator, Directorate General of Civil Aviation, about the incident.

The incident highlights the importance of safety protocols in the aviation industry. Air India’s quick response to the fire warning and adherence to standard procedures ensured the safety of all passengers on board. The airline’s decision to ground the plane for inspection and transfer passengers to another aircraft also demonstrates its commitment to safety.

The incident is a reminder that air travel, while generally safe, is not without risks. Engine failures and fire warnings, although rare, can occur, and it is essential for airlines to have robust safety protocols in place to handle such situations. The fact that no injuries were reported in this incident is a testament to the effectiveness of Air India’s safety procedures.

The air safety regulator, Directorate General of Civil Aviation, will likely investigate the incident to determine the cause of the fire warning and ensure that necessary measures are taken to prevent such incidents in the future. The incident may also prompt other airlines to review their safety protocols and ensure that they are equipped to handle similar situations. Overall, the safe landing of the Air India flight and the swift response of the airline are a positive outcome, and the incident serves as a reminder of the importance of safety in the aviation industry.

Air India is set to resume its flight operations from Gaya airport, also known as Bodh Gaya Airport, starting from September. The airport, located in the state of Bihar, India, is a significant destination for Buddhist pilgrims and tourists. The resumption of flights will likely boost tourism and economic activities in the region.

Gaya airport has been without regular commercial flights for some time, and the announcement has been welcomed by local authorities, tour operators, and the travel industry. The airport’s proximity to the Mahabodhi Temple, a UNESCO World Heritage Site, makes it an important entry point for visitors from around the world.

The decision to resume flights from Gaya airport is expected to have a positive impact on the local economy, as it will increase accessibility and connectivity to the region. The airport will likely see an influx of tourists, particularly from countries with significant Buddhist populations, such as Sri Lanka, Thailand, and Myanmar.

Air India’s plan to resume flights from Gaya airport is also seen as a significant move to promote tourism in the region. The airline is expected to operate flights to major destinations, including Delhi and Kolkata, with possible connections to international routes. This will provide travelers with more convenient and efficient options to reach Gaya and explore the surrounding areas.

The resumption of flights from Gaya airport is also expected to create new opportunities for local businesses, including hotels, restaurants, and tour operators. The increased footfall is likely to lead to new investments, job creation, and economic growth in the region.

While the exact schedule and frequency of the flights have not been announced, the news has generated excitement among stakeholders. The local administration and tourism industry are gearing up to welcome the return of commercial flights and capitalize on the opportunities that come with it.

In conclusion, the resumption of Air India’s flight operations from Gaya airport in September is a significant development for the region. It is expected to boost tourism, economic activities, and connectivity, making Gaya a more accessible and attractive destination for travelers. With the airport’s rich cultural and historical significance, the return of commercial flights is likely to have a positive impact on the local community and the tourism industry as a whole.

A technical glitch hit a Delhi-bound Air India flight at the Cochin International Airport in Kochi, forcing the pilots to abort take-off. The flight, AI-047, was scheduled to depart from Kochi at 7:30 am, but due to the technical issue, the take-off was aborted and the passengers were offloaded.

According to reports, the glitch was detected in the aircraft’s engine, and as a precautionary measure, the flight was grounded. The passengers were safely evacuated from the aircraft and were provided with necessary assistance by the airline staff.

Air India officials stated that the technical issue was being investigated, and the flight would be rescheduled once the problem was resolved. The passengers were offered alternative flights or accommodations, depending on their preference.

The incident caused inconvenience to the passengers, who were stranded at the airport. However, Air India’s quick response and measures to ensure passenger safety were appreciated by many. The airline’s staff worked efficiently to offload the passengers and provide them with necessary support.

The Cochin International Airport authorities also played a crucial role in managing the situation. They ensured that the affected passengers were provided with all necessary facilities, including food and refreshments.

The incident highlights the importance of safety protocols in the aviation industry. The decision to abort the take-off and offload the passengers was taken as a precautionary measure to ensure their safety. Air India’s prompt action and commitment to safety have been commended by passengers and industry experts alike.

The airline is taking steps to rectify the technical issue and ensure that the aircraft is airworthy before resuming operations. The incident is a reminder of the complexities and challenges involved in ensuring safe and efficient air travel.

In conclusion, the technical glitch that hit the Delhi-bound Air India flight at Kochi resulted in the abortion of take-off and offloading of passengers. While the incident caused inconvenience to the passengers, Air India’s quick response and commitment to safety were appreciated. The airline’s measures to ensure passenger safety and provide alternative arrangements have been commended by all. The incident highlights the importance of prioritizing safety in the aviation industry and the need for airlines to be prepared for unexpected technical issues.

China and India are in discussions to resume direct flights between the two countries, according to a report by ch-aviation. The talks are a significant development in the efforts to restore air connectivity between the two nations, which was suspended due to the COVID-19 pandemic.

The Chinese embassy in India has confirmed that both countries are engaged in negotiations to restart direct flights, with the possibility of flights resuming as early as next month. The embassy stated that the talks are focused on finalizing the details of the flight resumption, including the frequency and routes of the flights.

The suspension of direct flights between China and India has been in place since November 2020, when the Indian government imposed restrictions on international travel due to the pandemic. Since then, passengers have had to rely on indirect flights with layovers, which has significantly increased travel time and costs.

The resumption of direct flights is expected to have a significant impact on trade and tourism between the two countries. China is India’s largest trading partner, with bilateral trade valued at over $100 billion in 2020. The direct flights will facilitate the movement of goods and people, boosting economic ties between the two nations.

The talks between China and India are also seen as a positive development in the context of the deteriorating relationship between the two countries. The border dispute between China and India has led to increased tensions, with both countries imposing restrictions on each other’s citizens. The resumption of direct flights is a step towards normalizing relations and increasing people-to-people contact.

Several airlines, including Air India and China Eastern, have expressed interest in operating direct flights between China and India. The Indian government has also announced plans to increase the number of flights between the two countries, with the goal of enhancing air connectivity and promoting tourism.

Overall, the resumption of direct flights between China and India is a significant development that is expected to have a positive impact on trade, tourism, and people-to-people ties between the two nations. The talks between the two countries are ongoing, and a final decision is expected soon. With the possibility of flights resuming as early as next month, passengers can look forward to a significant reduction in travel time and costs, making it easier to travel between the two countries.

A recent incident at Delhi’s Indira Gandhi International Airport involving an Air India flight delay sparked a heated exchange between frustrated passengers and airline staff. The confrontation occurred at the terminal, where several passengers, fed up with the delay, approached the ground staff to express their dissatisfaction. In an attempt to calm the situation, airline employees urged the passengers to “speak calmly” and pacify their concerns.

The incident was captured on video and shared by a news agency, which showed the tense exchange between the passengers and the airline staff. According to Air India, the flight was delayed, and the staff had kept the passengers informed about the delay and provided refreshments at the gate to ensure their comfort.

In response to the incident, Air India issued a statement, apologizing for the inconvenience caused by the delay and urging passengers to be patient with the frontline staff. The airline spokesperson emphasized that the safety of passengers and crew remains their top priority. The flight, which was scheduled to depart at 4:45 pm, eventually took off at 6:47 pm, nearly two hours behind schedule.

The incident highlights the challenges faced by airlines in managing passenger expectations and frustrations during delays. Air India’s response to the incident demonstrates their commitment to prioritizing passenger safety and wellbeing, while also acknowledging the importance of keeping passengers informed and comfortable during disruptions. The airline’s efforts to provide refreshments and updates on the delay are a positive step towards mitigating the impact of delays on passengers. Overall, the incident serves as a reminder of the need for effective communication and customer service in the airline industry.

Air India has announced plans to establish its own maintenance, repair, and overhaul (MRO) facility, marking a significant shift in its maintenance strategy. Historically, the airline has relied on third-party providers for its maintenance needs. However, with the establishment of its own MRO, Air India aims to reduce its dependence on external vendors and bring some of these critical functions in-house.

The decision to set up an MRO facility is part of Air India’s broader efforts to revamp its operations and improve efficiency. By having its own maintenance facility, the airline will be able to exert greater control over the maintenance process, reduce downtime, and potentially lower costs. The MRO will be equipped to handle a range of maintenance tasks, from routine checks to more complex overhauls.

This move is also expected to create new job opportunities and help develop the Indian aviation industry’s maintenance capabilities. Air India’s MRO will not only serve the airline’s own fleet but also potentially offer maintenance services to other carriers, both domestically and internationally. This could help establish India as a hub for MRO services in the region, attracting business from other airlines and contributing to the country’s economic growth.

The establishment of the MRO facility is a key part of Air India’s transformation plan under its new ownership, the Tata Group. The airline has been undergoing significant changes since its privatization, including fleet expansion, network optimization, and service upgrades. The in-house MRO capability is seen as a crucial element in supporting these initiatives, enabling Air India to maintain its aircraft more efficiently and effectively.

While the exact timeline for the MRO’s operational launch has not been disclosed, Air India has indicated that it is working diligently to bring the facility online as soon as possible. The airline will need to ensure that its MRO meets all relevant regulatory and safety standards, which could involve obtaining necessary certifications and complying with international aviation guidelines.

In conclusion, Air India’s decision to set up its own MRO facility represents a significant development in the airline’s strategy to enhance its maintenance capabilities and reduce dependence on external providers. This move is expected to have positive implications for the airline’s operations, the Indian aviation industry, and the broader economy. As Air India continues to implement its transformation plan, the establishment of an in-house MRO will play a critical role in supporting the airline’s growth and development aspirations.

Vishwas Kumar Ramesh, a British citizen of Indian origin, is struggling to cope with the traumatic experience of being the sole survivor of the Air India flight AI 717 crash on June 12. The flight, a Boeing 787 Dreamliner, crashed seconds after taking off from Ahmedabad airport, killing 241 people on board, including Vishwas’ brother, Ajay, and 19 people on the ground. Vishwas, who was seated in a portion of the plane that fell on the ground floor of a medical college hostel, managed to escape with his life.

The crash has left Vishwas with severe mental trauma, and he is currently undergoing treatment with a psychiatrist to deal with the emotional aftermath. His cousin, Sunny, reported that Vishwas is still haunted by the memories of the crash site and his brother’s death, and is having trouble sleeping. Despite the support of his family and well-wishers, Vishwas is finding it difficult to come to terms with the tragedy.

In a poignant gesture, Vishwas carried his brother’s mortal remains on his shoulders to the cremation ground in Diu on June 18. The family had received Ajay’s remains after a DNA match, and Vishwas was discharged from the hospital on the same day. The incident has also attracted the attention of Prime Minister Narendra Modi, who met Vishwas in the hospital and enquired about his well-being.

Vishwas has recounted the moments leading up to the crash, stating that the aircraft seemed to have stalled within seconds of taking off. He attributed his survival to the fact that his portion of the plane fell on the ground floor of the hostel premises, allowing him to escape through a broken door. As he begins his journey towards recovery, Vishwas is taking things slowly, and has not yet made plans to return to London. For now, his focus is on coming to terms with the tragedy and finding a way to heal.

The Bharatiya Janata Party (BJP) has come out strongly against the Western media’s coverage of the Air India AI171 crash report, labeling it as “opportunistic” and driven by a desire to tarnish India’s image. The crash, which occurred in 2010, resulted in the loss of 158 lives, and a recent report highlighting the probable cause of the accident has reignited debate and scrutiny.

At the heart of the controversy is the Western media’s alleged bias in reporting on the crash and its aftermath. The BJP claims that certain sections of the international press have been overly critical and selective in their coverage, choosing to emphasize negative aspects of the incident while ignoring the progress made by India in aviation safety. This perceived slant has led to accusations that the Western media is intentionally attempting to discredit India and undermine its accomplishments.

The BJP’s criticism extends to the manner in which the report’s findings have been presented. According to the party, the emphasis on pilot error and systemic failures within Air Indiaovershadows the broader context of improvements in India’s aviation sector. The BJP argues that such reporting not only misrepresents the current state of aviation safety in India but also overlooks the country’s efforts to enhance safety standards and implement stringent regulatory measures.

Furthermore, the BJP suggests that the Western media’s coverage is not merely about reporting facts but is instead motivated by a deeper agenda. The party posits that the repeated highlighting of the crash and its causes serves to perpetuate a negative narrative about India, potentially driven by economic or geopolitical interests. This narrative, the BJP contends, undermines India’s ability to project itself as a reliable and safe destination for travel and investment.

In response to the criticism, the Western media outlets in question have not publicly commented, though it is likely they would argue that their reporting is based on factual analysis and a commitment to uncovering the truth, regardless of the country involved. The debate underscores a long-standing tension between the perception of Western media bias and the political sensitivities of emerging economies like India.

The controversy highlights the challenges in reporting on sensitive topics, especially when they involve national pride and international reputation. As the world becomes increasingly interconnected, the role of media in shaping perceptions of countries and their achievements will continue to be a subject of debate. For India, navigating this landscape while promoting its growth and advancements will be crucial, particularly in sectors like aviation where safety and reliability are paramount.

A recent Air India Express flight from Kolkata to Agartala on July 4, 2025, was aborted during takeoff due to a brake sensor issue, leaving passengers alarmed and confused. The captain announced that one of the brake sensors was reading an unusually high temperature of 230°C, while the others read a normal 40°C, and reassured passengers that it was a minor problem that would be fixed in 25 minutes. However, passengers were stuck in the aircraft for nearly two hours with limited information, and the lack of transparency from the crew did little to reassure them.

As panic began to set in, many passengers asked to deboard, but were repeatedly told that the issue was minor. The situation became even more mysterious when passengers noticed that the aircraft lacked standard Air India Express branding and was completely painted red, which is not typical for the airline’s fleet. Additionally, some cabin crew members were seen wearing ID cards that said “Indo Thai” instead of Air India Express, raising serious concerns about fleet transparency, subcontracted operations, and safety standards.

The incident raises questions about whether Air India Express is leasing aircraft from lesser-known operators without informing passengers, and whether safety standards are being compromised in the process. Passengers deserve clear answers and better communication when they are made to sit through lengthy delays. The airline’s handling of the situation has sparked concern and frustration among passengers, who were already anxious about the safety of the flight.

The airline’s lack of transparency and communication has led to speculation and rumors about the true nature of the aircraft and crew operating the flight. The fact that the aircraft was not branded with Air India Express’s standard livery and that some crew members were wearing ID cards from a different company has raised suspicions about the airline’s operations. The incident has highlighted the need for airlines to be more transparent and communicative with their passengers, particularly in situations where safety concerns are raised. Ultimately, passengers have the right to know about the aircraft and crew operating their flight, and to be informed about any issues that may affect their safety.

The Director General of Civil Aviation (DGCA) has conducted an inspection of Air India’s office, revealing a shocking lack of oversight and safety measures. The inspection found that there is currently no chief pilot assigned to oversee the operations and safety of the Boeing 787 fleet. This comes just days after one of Air India’s Boeing 787-8 Dreamliners, flight AI-171, crashed into a building just seconds after takeoff from Sardar Vallabhbhai Patel International Airport in Ahmedabad. The tragic incident resulted in over 250 casualties, with only one passenger, a British national, miraculously surviving.

The DGCA inspection also found that the Air India Training Organisation (ATO) lacks key personnel, including an Accountable Manager, Head of Training, and a Quality Manager. Additionally, the aviation watchdog flagged concerns regarding poor simulator maintenance. A comprehensive audit of Air India’s flight operations has been completed, and a detailed report has been submitted to the Ministry of Civil Aviation.

The crash of flight AI-171 occurred on June 12, just seconds after takeoff, when the plane failed to gain altitude and crashed into a medical hostel building. The impact and subsequent fire caused a massive explosion, resulting in one of the worst aviation disasters in Indian history. Former Gujarat Chief Minister Vijay Rupani was among the passengers who lost their lives in the incident.

The black box of the ill-fated flight has been recovered and sent to a neutral center abroad for decoding to determine the cause of the crash. The DGCA’s findings have raised serious concerns about Air India’s safety protocols and oversight. The lack of a chief pilot and key personnel in the training organization, combined with poor simulator maintenance, suggests a systematic failure in Air India’s safety management. The incident has sparked a thorough investigation, and the Ministry of Civil Aviation is expected to take swift action to address the concerns raised by the DGCA. The incident is a stark reminder of the importance of strict safety protocols and oversight in the aviation industry.

A Public Interest Litigation (PIL) has been filed before the Supreme Court of India, seeking the suspension of Air India’s Boeing fleet due to alleged safety concerns. The PIL, which has been reported by Bar and Bench, highlights the petitioner’s worries about the safety of passengers traveling on Air India’s Boeing aircraft.

The petitioner has raised concerns about the maintenance and upkeep of the Air India Boeing fleet, citing instances of technical glitches and other safety issues. The PIL alleges that the airline has been neglecting the maintenance of its aircraft, which could put the lives of passengers at risk. The petitioner has also pointed out that the DGCA (Directorate General of Civil Aviation) has been lenient in its approach towards Air India, despite the airline’s poor safety record.

The PIL seeks the suspension of the Air India Boeing fleet until the airline can demonstrate that it has taken adequate measures to ensure the safety of its passengers. The petitioner has also requested the Supreme Court to direct the DGCA to conduct a thorough inspection of the Air India Boeing fleet and to take strict action against the airline if any safety violations are found.

The filing of the PIL comes at a time when Air India has been facing criticism for its safety record. In recent months, there have been several instances of technical glitches and other safety issues on Air India flights, which have raised concerns among passengers and aviation experts.

The Supreme Court is likely to hear the PIL in the coming days, and the outcome could have significant implications for Air India and the Indian aviation industry as a whole. If the court orders the suspension of the Air India Boeing fleet, it could lead to significant disruptions to the airline’s operations and could also impact the travel plans of thousands of passengers.

Overall, the PIL highlights the need for greater accountability and transparency in the Indian aviation industry, particularly when it comes to safety issues. The Supreme Court’s decision on the PIL will be closely watched by aviation experts and passengers, who will be hoping that the court will take a strong stance on safety concerns and ensure that airlines prioritize the safety of their passengers above all else. With the safety of passengers at stake, the Supreme Court’s decision will be crucial in determining the future of Air India’s Boeing fleet.

The Directorate General of Civil Aviation (DGCA) has reportedly issued a warning to Air India, threatening to suspend its license due to repeated and serious violations of safety regulations. According to reports, the DGCA has been monitoring Air India’s safety record and has found several instances of non-compliance with safety norms. The regulator has expressed concern over the airline’s inability to adhere to safety protocols, which poses a risk to passenger safety.

The DGCA’s warning comes after a series of incidents involving Air India, including a recent incident where a passenger was injured due to a seat malfunction. The regulator has also received complaints about the airline’s maintenance practices, crew training, and safety procedures. The DGCA has conducted several inspections and audits, which have revealed systemic flaws in Air India’s safety management systems.

The DGCA’s threat to suspend Air India’s license is a serious one, as it would ground the airline’s entire fleet and bring its operations to a halt. The regulator has given Air India a deadline to rectify the deficiencies and comply with safety regulations. If the airline fails to meet the deadline, the DGCA may take drastic action, including suspending its license.

The warning has sent shockwaves through the aviation industry, with many experts expressing concern over Air India’s safety record. The airline has been struggling financially and has been facing challenges in maintaining its fleet and crew. The DGCA’s warning has raised questions about the airline’s ability to ensure passenger safety, which is a top priority for any airline.

Air India has responded to the DGCA’s warning, saying that it is taking the issue seriously and is working to rectify the deficiencies. The airline has promised to comply with safety regulations and has assured the regulator that it will take all necessary steps to ensure passenger safety. However, the DGCA remains skeptical, and it is unlikely that the regulator will lift the warning until Air India demonstrates a significant improvement in its safety record.

The incident highlights the need for strict safety regulations in the aviation industry. The DGCA’s warning to Air India serves as a reminder that safety is a non-negotiable aspect of air travel, and airlines must prioritize it above all else. The regulator’s tough stance on safety violations is a welcome move, and it is hoped that Air India will take the necessary steps to rectify its safety record and avoid any further action from the DGCA.

Thai singer Ruangsak James Loychusak, 47, has spoken out about his harrowing experience as a survivor of the 1998 Thai Airways plane crash that killed 101 people. In a shocking coincidence, he revealed that he was seated in 11A, the same seat number as Ramesh Viswashkumar, the sole survivor of the recent Air India plane crash in Ahmedabad. Ruangsak shared his story on Facebook, saying that he got goosebumps when he saw the seat number of the Indian survivor.

The Thai Airways flight TG261 crashed into a swamp while landing in Surat Thani, leaving only 45 people alive. Ruangsak’s experience left him with deep trauma, and for 10 years, he suffered from a fear of flying, avoided social interactions, and felt anxious when seeing clouds. He recalled the horrific sounds, smells, and even the taste of the water in the swamp where the plane crashed. Despite not having his old boarding pass, newspaper reports confirmed that he was indeed seated in 11A.

Ruangsak’s Facebook post sparked a wave of comments from his friends, who offered support and shared their own memories of the crash. One friend recalled visiting him in the hospital after the accident, while others speculated about the significance of the seat number 11. Some believed that there must be a hidden meaning behind the coincidence, while others found it simply unbelievable.

Ruangsak’s story serves as a reminder of the devastating impact of plane crashes on survivors and the families of victims. He offered condolences to those affected by the recent Air India tragedy and expressed gratitude for being given a “second life.” His experience highlights the importance of acknowledging the trauma and pain caused by such disasters and the need for support and understanding for those affected. The coincidence of the seat number has sparked a sense of intrigue and curiosity, but for Ruangsak, it is a poignant reminder of the fragility of life and the importance of cherishing every moment.

Paytm founder Vijay Shekhar Sharma has congratulated Air India on its return to profitability, calling it a significant milestone for the Tata Group-owned airline. According to a recent report, Air India has posted an operating profit in the fiscal year 2025, with revenue rising by 14% to ₹61,000 crore. The airline carried 44 million passengers during the year, registering a 9.9% annual growth. The return to profitability is a major turnaround for the airline, which had struggled with losses in the past.

The gains are attributed to the airline’s ongoing transformation under the Vihaan.AI programme, aimed at overhauling operations, fleet, and service quality. The programme has passed its halfway mark, with the key challenge now being to upgrade the legacy aircraft. To address this, Air India has placed an order for 570 new aircraft, which is expected to modernise its fleet and help expand international operations.

The airline’s return to profitability is a significant achievement, considering its history of losses. Before its acquisition by the Tata Group in 2022, Air India had reported a standalone net loss of approximately ₹6,927 crore during the April-December 2021 period. The airline’s debt burden was also significant, with a total debt of around ₹61,562 crore at the time of the sale.

The Tata Group’s acquisition of Air India has marked a significant turning point for the airline. The group has invested heavily in the airline’s transformation, with a focus on improving service quality, modernising the fleet, and expanding international operations. The order for 570 new aircraft is a major step towards achieving these goals.

Sharma’s comments suggest that the airline’s return to profitability will lead to further investments in upgrades and improvements. He expressed his enthusiasm for seeing new interiors on all international routes and flying non-stop with Air India. The airline’s transformation is expected to have a positive impact on the Indian aviation industry as a whole, with Air India poised to become a major player in the market once again. Overall, Air India’s return to profitability is a significant milestone, marking a major turnaround for the airline and a promising future under the Tata Group’s ownership.

Air India and Air Mauritius have announced an expansion of their codeshare partnership, which will enhance connectivity between India and several destinations in South Africa, Reunion, and Madagascar through Mauritius. The strengthened bilateral agreement allows the airlines to place their designator codes on a total of 17 routes, including flights between India, Mauritius, Reunion, South Africa, and Madagascar.

As part of the agreement, Air India will place its “AI” designator code on Air Mauritius flights to and from Cape Town and Johannesburg in South Africa, as well as Antananarivo in Madagascar. This expansion builds on the existing codeshare agreement between the two airlines, which already covers flights between Mauritius and Mumbai, Delhi, and Reunion.

The codeshare partnership enables passengers to book a single ticket for travel on both airlines, making it more convenient for travelers to explore new destinations. The agreement was signed by Air India CEO and MD Campbell Wilson and Air Mauritius Chairman Kishore Beegoo on the sidelines of the International Air Transport Association (IATA) annual general meeting in New Delhi.

The expanded partnership is expected to boost tourism and trade between India and the participating countries, offering more options for passengers and increasing connectivity between the regions. With the addition of new routes, Air India and Air Mauritius aim to provide seamless travel experiences for their customers, leveraging each other’s networks and strengths to offer a more comprehensive range of destinations.

The codeshare agreement is a significant development in the aviation industry, highlighting the growing importance of partnerships and collaborations between airlines to enhance connectivity and provide better services to passengers. By working together, Air India and Air Mauritius are poised to capitalize on the growing demand for air travel in the region, while also promoting tourism and economic growth in the participating countries.

According to an analysis by the PA news agency of Civil Aviation Authority data, Air India secured the worst ranking for UK flight delays in 2024. The carrier’s departures from UK airports averaged 45 minutes and 48 seconds behind schedule throughout the year. The Gatwick to Bangalore route recorded the longest average delay across Air India’s network, with departures running one hour and 23 minutes late across 50 scheduled flights. Air India claimed the top spot for the longest time delays, followed by Aurigny Air Services, SunExpress, and Air Portugal.

The analysis included all scheduled and chartered departures from UK airports by airlines operating more than 2,500 flights annually, excluding cancelled services. The average delay across all analysed airlines decreased to 18 minutes and 18 seconds in 2024, down from 20 minutes and 42 seconds in 2023. However, Air India significantly underperformed industry standards, with aviation consultant John Strickland attributing the delays to the airline’s “poor reputation” for delays and cancellations before the Tata takeover.

Air India’s troubled history includes accumulating billions of pounds in losses under state ownership before being acquired by the Tata Group in January 2022. The airline operates UK services from Birmingham, Gatwick, and Heathrow airports, connecting to Indian cities including Delhi, Mumbai, and Bengaluru. Despite plans to increase flight frequencies on several routes, Air India’s delays have been condemned as “completely unacceptable” by travel editor Rory Boland, who highlighted passenger frustration with unreliable services despite high airfare costs.

Air India attributed 2024 delays to “factors beyond our control” while highlighting operational initiatives to improve punctuality, including the deployment of new Airbus A350 and upgraded Boeing 787-9 aircraft on UK routes. The airline claimed significant improvement in on-time performance during the first three months of 2025, particularly on direct UK-India flights, reflected in improved customer satisfaction scores.

UK regulations entitle passengers to assistance, including reasonable food, drink, communication access, and overnight accommodation when flights experience delays. Passengers may claim compensation up to £520 from airlines when delays result from factors within the carrier’s control. The Civil Aviation Authority expects airlines to minimise delay impacts through timely passenger communication and proper adherence to passenger rights legislation, balancing operational realities with consumer protection requirements.

Air India has launched a summer sale, offering significant discounts on domestic and international flights. The sale, which started recently, will run until May 25 at 11:59 pm. During this period, customers can book one-way domestic flights for as low as Rs 1,199, while international round-trip bookings start from Rs 11,969. The travel dates for most destinations have been extended until September 30, and bookings for select long-haul international routes, including the UK, USA, Canada, Europe, and Australia, can be made until December 10.

To make the most of this sale, customers can book directly through Air India’s website or mobile app, which will waive the convenience fee and offer extra savings of up to Rs 3,000 using the code FLYAI. Additionally, customers can avail of an extra discount of up to Rs 2,500 by paying through UPI or Net Banking using the codes UPIPROMO and NBPROMO.

The airline is also offering discounts on prepaid baggage and seat selection, with up to 40% off on prepaid baggage and 20% off on seat selection. Furthermore, HSBC credit card users can save between Rs 500 and Rs 8,000 when booking through the company’s website or app, depending on the travel class and destination.

It’s worth noting that the seats available for sale are limited, and the offer is on a first-come, first-served basis. The sale is applicable on selected domestic and international routes, and customers are advised to book early to avoid missing out on these discounted fares. With these attractive offers, Air India’s summer sale is an excellent opportunity for customers to plan their travel at affordable prices.

Major airlines, including Lufthansa, Singapore Airlines, Qatar Airways, Emirates, Air India, Delta, United, and Japan Airlines, have introduced new travel safety measures to restrict the in-flight use of power banks due to concerns over fire risks from lithium-ion batteries. Passengers are still allowed to bring power banks in their carry-on bags, but they must remain off and unplugged for the entire flight. This move is part of a growing global trend towards stricter cabin safety standards, as airlines aim to prevent midair incidents caused by overheating or faulty battery packs.

The reason behind this change is the risk of lithium-ion batteries overheating, sparking, or catching fire, which can lead to a cabin-wide scare. Airlines are taking a precautionary approach to avoid preventable emergencies in the sky. While this may be inconvenient for passengers who rely on power banks during long-haul flights, most modern aircraft now offer USB outlets and charging points at each seat, reducing the need for personal chargers.

Other airlines have also introduced similar policies. Qatar Airways, Emirates, and Air India, for example, allow passengers to bring power banks on board but prohibit their use during the flight. China Southern and Cathay Pacific also have strict policies, with China Southern confiscating power banks if used during the flight. Delta Air Lines permits power banks under 100 watt-hours but prohibits charging during the flight.

The new rules may require passengers to adjust their travel habits, but they are designed to prioritize safety. Passengers should check with their airline before flying and follow guidelines, such as packing power banks in carry-on bags, ensuring the battery capacity doesn’t exceed airline limits, and being prepared to switch off and stow the device if requested by cabin crew.

This shift in airline policies is part of a broader trend in the aviation industry, as regulators push for greater safety standards in the skies. As passengers bring more electronics onboard, airlines are rethinking what’s safe to carry in the cabin. With flight loads getting heavier and travel bouncing back post-pandemic, carriers can’t afford to take risks when it comes to onboard fires. Expect more airlines to tighten rules around electronics in the future, prioritizing passenger safety above all else.

A recent Air India flight from Delhi to Patna experienced a malfunctioning air conditioning system, leaving passengers to endure the scorching heat for hours. The incident occurred on May 18, 2025, and a video of the uncomfortable situation has gone viral on social media. The footage shows passengers using in-flight reading materials as makeshift hand fans to try and cool themselves down.

One of the passengers, Rashtriya Janata Dal MLA Rishi Mishra, recorded a video complaint, stating that the flight was scheduled to depart at 4 pm, but they had been sitting on the plane for over an hour without air conditioning. He expressed concern for the well-being of children and other passengers who were visibly troubled by the heat.

As the situation persisted, the passengers were eventually deboarded and transferred to an alternate aircraft, which departed for Patna three hours and 55 minutes later. The airline has not issued an official statement on the incident, but an automated response on social media assured that the matter would be thoroughly reviewed and necessary assistance would be provided to the affected passengers.

The incident has raised concerns about the airline’s maintenance and customer service standards. The fact that passengers were left to suffer in uncomfortable conditions for an extended period without adequate assistance has been widely criticized on social media. Air India has promised to look into the matter, but the incident has already damaged the airline’s reputation and raised questions about its ability to ensure passenger comfort and safety.

The viral video has sparked outrage and sympathy for the passengers who were affected by the air conditioning malfunction. The incident serves as a reminder of the importance of reliable and efficient customer service in the aviation industry. As the airline investigates the matter, it is essential for them to take concrete steps to prevent such incidents in the future and ensure that passengers receive the level of comfort and service they expect from a reputable airline like Air India.

Air India Express has announced a flash sale, offering discounted fares on its flights. The Xpress Lite fare, which includes zero-check-in baggage, starts at INR1,300 (Dh56) and comes with additional benefits such as the option to pre-book extra cabin baggage at no extra cost and discounted check-in baggage rates. This fare is only available on the airline’s website and mobile app. The sale is valid for bookings made until May 18, 2025, for travel between June 1 and September 15, 2025.

In addition to the Xpress Lite fare, Air India Express is also offering Xpress Value sale fares starting from INR1,524 across major booking channels. Loyalty members can enjoy special deals, including 25% off Xpress Biz fares and upgrades, as well as discounts on other services such as hot meals, seat selection, and priority services. The airline’s business class equivalent, Xpress Biz, offers a seat pitch of up to 58 inches and is available on over 40 brand-new Boeing 737-8 aircraft.

The airline will continue to offer fare concessions for students, senior citizens, doctors, nurses, and members of the armed forces, along with their dependents. Air India Express operates over 500 daily flights, connecting 38 domestic and 17 international airports, with a fleet of 112 aircraft. The airline’s rapid expansion plans include the induction of a new aircraft every week, with 72 Boeing 737s and 40 Airbus A320s currently in operation.

The flash sale is a great opportunity for travelers to book their flights at discounted rates, especially during the peak travel season. With its wide range of routes and competitive fares, Air India Express is a popular choice for travelers in the region. The airline’s loyalty program and special deals for loyalty members also offer additional benefits for frequent flyers. Overall, the sale is a great chance for travelers to plan their summer travel and enjoy discounted fares on Air India Express.

Air India has partnered with Friends Touristik Marketing GmbH & CoKG, a leading travel and tourism company, to manage its operations in Switzerland and Austria. Under this partnership, Friends Touristik will assume responsibility for managing reservations and ticketing, supporting marketing initiatives, and providing extensive passenger sales support for Air India across the region. The goal of this collaboration is to increase passenger traffic on Air India’s flights to and from Vienna and Zurich, as well as connecting flights to other destinations.

Friends Touristik will leverage its expertise and knowledge of the local market to deliver tailored services to travel agents and customers, ensuring a seamless and efficient experience. The company will work closely with Air India to promote its brand and services, highlighting the airline’s unique offerings and strengths. By partnering with a local expert, Air India aims to tap into the growing demand for air travel in Switzerland and Austria, and to establish itself as a leading carrier in the region.

Natalia Zaragoza, CEO of Friends Touristik, expressed her enthusiasm for the partnership, stating that her company is honored to represent Air India in the Swiss and Austrian markets. She praised Air India as a prestigious airline that embodies excellence, heritage, and global connectivity, and emphasized her company’s commitment to contributing to its growth and success in the region. With this partnership, Friends Touristik and Air India are poised to strengthen their presence in the European market and offer travelers a wider range of options for travel to and from India and beyond.

The partnership is expected to benefit both parties, with Air India gaining access to Friends Touristik’s extensive network and expertise, and Friends Touristik expanding its portfolio of airline partners. As the travel industry continues to evolve, this collaboration demonstrates the importance of strategic partnerships in driving growth and success. By working together, Air India and Friends Touristik are well-positioned to capitalize on emerging trends and opportunities in the market, and to provide travelers with an enhanced and personalized experience.

An Air India flight from New Delhi to Tel Aviv was diverted to Abu Dhabi on Sunday due to a missile attack near Ben Gurion Airport in Tel Aviv. The incident occurred less than an hour before the flight, AI139, was scheduled to land. The Boeing 787 aircraft was diverted to Abu Dhabi while in Jordanian airspace, according to flight tracking website Flightradar24.com. The flight landed safely in Abu Dhabi and will return to Delhi.

As a result of the incident, Air India has suspended all flights to and from Tel Aviv until May 6 to ensure the safety of its customers and staff. The airline has also cancelled its Tel Aviv to Delhi flight for Sunday. Passengers with valid tickets for flights between May 4 and 6 will be offered a one-time waiver on rescheduling or full refunds for cancellation.

The missile attack, which was launched from Yemen, landed near the Tel Aviv airport, prompting a brief suspension of air traffic to the airport. Air India’s decision to divert the flight and suspend operations to Tel Aviv is a precautionary measure to ensure the safety of its passengers and crew.

The diversion of the flight and suspension of operations to Tel Aviv is a significant development, and Air India is taking steps to minimize the impact on its passengers. The airline’s decision to offer a one-time waiver on rescheduling or full refunds for cancellation is a gesture of goodwill towards its customers. The incident highlights the unpredictable nature of air travel, particularly in regions prone to conflict, and the need for airlines to be prepared for such events.

The suspension of flights to Tel Aviv until May 6 will likely cause inconvenience to passengers who have booked flights to and from the city. However, Air India’s priority is the safety of its customers and staff, and the decision to suspend operations is a necessary measure to ensure their well-being. The airline will likely review the situation and resume operations to Tel Aviv once it is deemed safe to do so.

Air India and Air India Express have announced a new partnership with dnata, a leading travel services company, to serve as their General Sales Agent (GSA) and Representative Agency (RA) in the United Arab Emirates (UAE). The agreement was signed at the Arabian Travel Market (ATM) 2025 in Dubai and aims to improve sales, marketing, and distribution support for both carriers across the UAE, excluding Abu Dhabi and Al Ain for Air India.

The partnership is strategic for Air India, as the UAE is a key market in its international network. The airline operates 82 weekly flights from the UAE to India, while Air India Express connects five cities in the UAE with over 240 weekly flights. The UAE is the single-largest international market for Air India Express, serving millions of Indian expatriates and other travelers.

The agreement with dnata is expected to enhance service delivery and drive demand for Air India and Air India Express in the region. dnata has a deep understanding of the region and a proven track record in travel services, having represented Air India in Dubai for passenger sales for almost 50 years. The company will provide localized support to both carriers, improving accessibility for travelers and trade partners.

The partnership is also part of the Air India group’s broader growth plans in the region. With a growing network of 45 domestic and 43 international destinations served by Air India, and 38 domestic and 17 international destinations by Air India Express, the airline is investing in partnerships and service enhancements to bring India closer to the world.

According to Kaizad Postwalla, Head of International Sales at Air India, the partnership with dnata will help the airline better connect with customers and drive demand in the market. Dr. Ankur Garg, Chief Commercial Officer at Air India Express, added that the collaboration will help the airline expand its commercial presence in the region and offer customers more reliable and seamless travel options. Simon Woodford, Vice President Global Air Services at dnata Travel Group, expressed his delight at being appointed by the Air India group, citing the airline’s growing operations and commitment to supporting millions of travelers. Overall, the partnership between Air India, Air India Express, and dnata is expected to strengthen the airline’s presence in the UAE market and enhance its services for customers.

The author recently flew from Pune to San Francisco (SFO) via Delhi and returned to Mumbai with Air India. The journey was eventful due to the closure of Pakistani airspace for Indian aircraft, which led to a change in flight routes. On the Delhi-SFO leg, the author flew on a B777-200LR aircraft, VT-ALH, but was disappointed to find that the in-flight entertainment (IFE) screen was not functioning. Despite this, the author enjoyed the flight, which took them over the Hindu Kush mountains, and appreciated the good food and service provided by the cabin crew.

On the return journey, the author was scheduled to fly from SFO to Mumbai non-stop, but due to the closure of Pakistani airspace, the flight was diverted to make a fuel stop at Vienna. The author was impressed by Air India’s swift response to the situation and their ability to re-route flights. The SFO-Mumbai flight, which normally takes around 17.5 hours, was extended to around 20 hours with the detour. The aircraft, VT-AEG, was an ex-Delta plane with better-maintained interiors and functioning IFE.

The author appreciated the young and dynamic crew, who made the flight comfortable despite the extra halt. The flight took off from SFO, flew over North America, Greenland, and Europe, before making a stop at Vienna, where the aircraft was refueled and cleaned. The journey then continued over Europe, Iran, and Oman, before entering Indian airspace and landing in Mumbai.

The author was impressed by Air India’s efforts to maintain their schedule and provide a smooth experience for passengers, despite the challenges posed by the closure of Pakistani airspace. They noted that while the diversion may have added to the flight time and cost, it was still a more convenient option for many Indian passengers, who prefer to fly with Air India due to its familiarity, food, language, and point-to-point service. The author also observed that the closure of Pakistani airspace could give an advantage to Middle Eastern carriers (ME3) in the medium term, and that Air India’s prices may increase in the future due to the additional costs incurred by the detour.

Air India has been awarded the Good Distribution Practices (GDP) certification for its cargo business, recognizing its commitment to delivering high-quality logistics solutions for pharmaceutical products. The certification validates the airline’s compliance with international guidelines for the safe and secure distribution of pharmaceuticals. In the financial year 2024-25, Air India transported over 4,000 tonnes of pharmaceuticals globally, highlighting its significant role in the industry.

The GDP certification is a significant achievement for Air India, as India is one of the world’s key exporters of pharmaceutical products. The certification assures partners globally that Air India is fully equipped to safeguard the integrity of every shipment. The airline’s GDP-certified stations include major cargo hubs in India, such as Delhi, Mumbai, and Hyderabad, as well as international gateways like New York, London, and Amsterdam.

To strengthen its pharmaceutical handling capabilities, Air India has made significant investments in enhancing its infrastructure and processes. These include partnering with GDP-certified cargo terminal operators, providing specialized training for cargo staff, and procuring essential equipment such as thermal blankets and cool dollies. The airline has also implemented robust quality systems, including end-to-end documentation and monitoring processes, to guarantee traceability and compliance with global standards.

The GDP certification was awarded after a rigorous audit that included checks for quality manuals, temperature-controlled warehouse and equipment, and risk management processes. Air India’s Head of Cargo, Ramesh Mamidala, stated that the certification is a “shot in the arm” for the airline’s expertise and capabilities in specialized logistics, and assures partners that the airline is fully equipped to handle pharmaceutical shipments.

The certification is expected to enhance Air India’s ability to transport vaccines, biologics, and other high-value medical goods, both within India and globally. With its strengthened pharmaceutical handling capabilities and GDP certification, Air India is well-positioned to meet the growing demand for specialized logistics solutions in the pharmaceutical industry. The airline’s commitment to quality and compliance with international standards is expected to increase customer confidence and drive growth in its cargo business.

Air India, a long-time Salesforce customer, has expanded its partnership by adopting Salesforce Agentforce, a technology that uses AI to automate customer service processes and improve operational efficiency. The airline is one of the first to implement Agentforce, which will initially focus on automating refund requests to accelerate the resolution process and enhance customer satisfaction.

Refund requests often require multiple steps between Air India’s contact centre and the refunds team, which can delay the resolution. By deploying Agentforce, the airline aims to streamline and automate these processes, reducing the need for manual intervention and allowing agents to focus on higher-priority tasks. This will enable faster issue resolution for customers and improve overall customer satisfaction.

Air India plans to scale the use of Agentforce across other contact centre operations, including voice-based interactions, in the coming months. The airline believes that Agentforce represents the next frontier of customer service, where AI works alongside humans to deliver faster, smarter, and more personalized experiences at scale.

The adoption of Agentforce is part of Air India’s ongoing digital transformation, which includes the deployment of a generative AI virtual agent called ‘Maharaja’, powered by the Azure OpenAI service, in 2023. With Agentforce, Air India aims to set a new benchmark for modern, AI-driven customer engagement in the aviation industry globally.

According to Arundhati Bhattacharya, president & CEO at Salesforce – South Asia, “Agentforce represents the next frontier of customer service, where AI works alongside humans to deliver faster, smarter, and more personalized experiences at scale.” Satya Ramaswamy, chief digital & technology officer at Air India, added that the adoption of Agentforce is a step towards transforming how the airline manages certain classes of refund cases using cutting-edge agentic AI, which will enable instant acknowledgement of claims with real-time updates, reinforcing trust and valuing customer loyalty.

Air India has introduced its new A350-900 aircraft, offering upgraded seat comfort and entertainment systems. The aircraft is equipped with bigger and sharper screens, offering over 3000 hours of entertainment content across formats and genres. Economy class passengers can enjoy 12-inch screens, while Premium Economy and Business Class passengers have 13.5-inch and 21-inch screens, respectively.

The infotainment system is more intuitive than before, with noise-cancelling headsets available for Premium Economy and Business Class. Additionally, the aircraft offers onboard Wi-Fi, allowing passengers to stay connected during flights.

Other new features on the A350-900 include integrated Apple AirTag support, allowing passengers to track their baggage in real-time. The airline is also offering an upgraded cabin humidifier in Business Class, which boosts humidity to over 20% to create a cozier environment.

The airline’s mobile app, which features AI-based computer vision technology, allows passengers to scan their boarding pass, access flight details, and track their baggage status. The Business Class cabin has also been upgraded to offer a more spacious experience, with a comfortable foldable mattress and delicious in-flight dining options.

The A350-900 is available on key international routes such as London, New York, San Francisco, Frankfurt, and Singapore, with more flights scheduled to be upgraded in the future. Overall, the new aircraft offers a significant improvement in the Air India experience, with upgraded amenities and services that are on par with international standards.

The Directorate General of Civil Aviation (DGCA) is considering longer bans and higher fines for unruly passengers after an incident where an Air India crew member was allegedly harassed by a fellow passenger, who was later fined Rs 1 lakh.

The incident, dubbed “peegate”, occurred on a domestic flight on January 24, when the cabin crew member was allegedly asked to fetch a passenger a cup of tea from the economy class, but she was instead given a cup of beer which she had opened and poured into the cup. The crew member was allegedly not allowed to enter the absence of the in-flight meal service team and was seen taking the cup away from the passenger.

The incident has sparked widespread outrage and led to calls for stiffer punishments for unruly passengers. The DGCA has decided to consider increasing the length of bans for unruly passengers and imposing heavier fines, despite the accused in the case being fined just Rs 1 lakh.

The decision to impose a fine was widely criticized by civil aviation experts and passenger rights activists, who argued that the amount was too low and did not reflect the severity of the offense.

The DGCA has invited comments from the public on its proposed changes to the unruly passenger policy, which include longer bans and heavier fines for repeat offenders. The comments can be made online until February 22.

In India, airlines are mandated to report incidents of unruly behavior by passengers to the DGCA, which then issues a “no-fly list” to carriers.

The civil aviation body has also revised the draft policy, which includes measures such as revoking the salary of the airline’s crew member involved in the incident, and imposing penalties on the airline itself.

The revised draft policy states that unruly passengers will face a minimum ban of 30 days and a maximum of three years. If the offending party was a citizen of India, a penalty of up to Rs 50,000 may be imposed and six months imprisonment.

The updates reflect the increasing scrutiny of unruly passenger incidents and the DCGA’s commitment to ensuring a smoother flying experience for all passengers.

In June 2021, an international coalition of air transport stakeholder issued a statement urging governments to take stronger action against unruly airline passengers.

An Air India flight from Chennai to Coimbatore was delayed on Monday morning due to a technical glitch detected just seconds before departure. The flight, initially scheduled to take off at 5:45 am, had to return to the bay after the pilot identified a technical snag while taxiing to the runway. The snag was detected just as the plane was about to depart, with 148 passengers and a six-member crew on board. The passengers and crew were forced to deboard the plane in order to resolve the problem.

A technical team was dispatched to rectify the snag, and after some time, the issue was resolved. The flight was subsequently rescheduled for take-off at around 7:45 am. The delay was reportedly caused by a technical glitch, and not due to any maintenance or mechanical issues with the plane.

The delay caused inconvenience to the passengers, who were left stranded at the airport for several hours. However, Air India took prompt action to rectify the problem and reschedule the flight, ensuring the safety of passengers and crew. Despite the setback, the airline’s decision to deboard passengers and crew in order to detect and rectify the technical snag demonstrates its commitment to providing safe and reliable air travel.

Air India is reportedly exploring the possibility of opening a lounge at London Heathrow Airport. This comes as part of the airline’s lounge refurbishment plans, which also include the renovation of their lounges at Delhi and New York’s JFK airports. Recently, Air India appointed Hirsch Bedner Associates, the designers behind Singapore Airlines’ lounges, to refurbish their lounges in Delhi and New York.

The proposed lounge at London Heathrow will be a significant addition to Air India’s lounge portfolio, as it will cater to passengers traveling from both Delhi and Mumbai, which have multiple daily flights to Heathrow. The airline is currently in discussions with the airport management to secure a “large space” for the lounge, which is expected to be located in the T2B satellite, where United, Singapore Airlines, and Air Canada currently have lounges.

The proposed lounge is seen as a strategic move to increase Air India’s visibility at Heathrow, which is a major hub for business travelers. Airport lounges are a key marketing channel for airlines, allowing them to showcase their brand and offerings to passengers. By opening a lounge at Heathrow, Air India aims to increase its presence in the premium travel market and attract high-yield corporate travelers.

Additionally, the lounge could operate as a profit center by offering its facilities to other Star Alliance carriers and airlines, as well as to Priority Pass members. The location of the lounge is likely to be a busy hub, with multiple flights from Delhi and Mumbai to Heathrow, making it an attractive spot for passengers looking for a premium travel experience.

Overall, the proposed Air India lounge at London Heathrow is seen as a strategic move to increase the airline’s visibility and presence in the premium travel market, and to cater to the growing demand for lounge facilities at this major airport.

Air India has received its first refurbished legacy Boeing 777-300 ER aircraft, following a “heavy refresh” that includes the installation of new carpets, seat covers, cushions, and repair of damaged seating. The airline has opted for this “heavy refresh” due to delays in the original refit plan caused by supply chain-related issues. The remaining 12 planes will undergo similar enhancements by the end of the year.

Air India’s wide-body fleet consists of 40 legacy aircraft, including 13 Boeing 777s and 27 Boeing 787s, which are mainly deployed for ultra-long haul flights connecting Toronto, Vancouver, and several US cities. The airline aims to complete the heavy refresh of all legacy B777s by the end of the current year.

The refurbished aircraft will initially operate on domestic routes for a day or two before being deployed for ultra-long haul operations. The airline’s total fleet consists of 198 aircraft, including 13 legacy Boeing 777-300 ERs, with some having first-class cabins.

Air India has also planned to retrofit its B787 aircraft, with the first one expected to take off in April. The airline’s CEO, Campbell Wilson, has stated that the airline expects to complete the upgradation of all legacy wide-body aircraft by mid-2027.

The retrofitting program has already seen the return of the first retrofitted A320 neo aircraft to service, with the airline expecting to complete the refit of all 27 A320 neo aircraft by the third quarter of this year. Wilson has emphasized that significant supply chain challenges are expected to persist globally for the next four to five years, impacting Air India and other airlines worldwide.

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Air India has announced that it will not operate flights from the new Noida International Airport (NIA) in June, instead choosing to focus on increasing traffic at its Delhi hub. The airline will operate its no-frills brand, Air India Express, from Noida and Hindon airports in addition to Delhi. However, Air India is seeking clarification from Adani Airport Holdings Limited on the relocation of flights from Mumbai to Navi Mumbai airport, which is set to open in June.

The airline is also asking the Uttar Pradesh government to reduce the Value Added Tax (VAT) on Aviation Turbine Fuel (ATF) to reduce fuel costs, which account for 40-45% of operating expenses. The current VAT rate is 25%. The new airport in Jewar, located southeast of Delhi and close to Greater Noida, is expected to become the capital’s second aviation hub, with commercial operations set to begin this year.

The relocation of flights from Mumbai to Navi Mumbai airport will also have a significant impact on the aviation industry. Air India’s decision to focus on its Delhi hub will likely lead to a significant increase in traffic and revenue for the airport. Additionally, the new airport in Jewar may attract passengers from the eastern suburbs of Delhi and nearby townships, providing a potential competitive advantage for the airline.

Overall, the decisions made by Air India and the Uttar Pradesh government will have a far-reaching impact on the aviation industry in India. The reduction in VAT on ATF will help to reduce fuel costs for airlines, while the new airport in Jewar will provide a much-needed boost to the region’s aviation infrastructure. The relocation of flights from Mumbai to Navi Mumbai airport will also lead to changes in the airline industry’s supply and demand dynamics, and it will be interesting to see how the industry responds to these developments.