On October 8, 2025, SpiceJet flight SG-12 from Dubai to New Delhi landed at Indira Gandhi International Airport without the luggage of its 148 passengers. The airline claimed that the aircraft was overweight, necessitating the offloading of all checked-in luggage before departure from Dubai. However, passengers were not informed about this decision, and many only discovered that their luggage was missing when they arrived at the baggage carousel. The lack of communication from the airline added to the frustration of the passengers, who were left without access to essential items such as clothing and medication.
Passengers were asked to fill out Baggage Irregularity Reports and were informed that their belongings would be sent on the next available flight. However, as of the time of reporting, there were no confirmed updates regarding compensation or assistance provided by the airline. The incident has raised concerns over the airline’s protocols and customer service preparedness. Several passengers have spoken out about their experience, questioning the logistics of the situation and the financial stress caused by the loss of their luggage.
This incident is not an isolated case, as SpiceJet has faced similar issues in the past. In June 2025, a Dubai-Pune flight arrived without the luggage of approximately 140 passengers, and on October 7, 2025, a Jaipur-Dubai flight was delayed by 14 hours and eventually canceled due to “operational reasons.” The repeated baggage mishandling incidents and poor communication have led to growing dissatisfaction among SpiceJet customers.
The airline’s failure to address these issues effectively has eroded customer trust and confidence. The lack of transparency and communication has added to the frustration of affected passengers, who are left wondering how such incidents can occur repeatedly. As one passenger tweeted, “@SpiceJet set a new benchmark today. After delaying take-off by only one hour (yay!), they forgot passengers’ luggage at Dubai Airport.” The incident has highlighted the need for the airline to review its protocols and improve its customer service to prevent such incidents from happening in the future.
The incident has also raised questions about the airline’s weight management protocols and how they can be improved to prevent such incidents from occurring. The fact that the airline claimed that the aircraft was overweight, but did not inform passengers about the offloading of their luggage, has raised concerns about the airline’s communication procedures. The incident has also highlighted the need for the airline to provide adequate compensation and assistance to affected passengers.
In conclusion, the incident involving SpiceJet flight SG-12 has highlighted the need for the airline to review its protocols and improve its customer service. The repeated baggage mishandling incidents and poor communication have led to growing dissatisfaction among SpiceJet customers, and the airline must take steps to address these issues effectively to prevent further incidents from occurring. The airline must also provide adequate compensation and assistance to affected passengers and improve its communication procedures to prevent such incidents from happening in the future.